Highbury Rise

6 Highbury Road, Hitchin SG4 9RW
Submit a Review
9.4 18 Reviews
  • Highbury Rise, Hitchin
This home is situated in the market town of Hitchin, the name of the town is associated with the small river that runs through it. The river is known as the river Hiz on maps. Hitchin is significant for music all year round with many venues hosting regular events. This location is also conveniently situated just 9 miles from Welwyn.

The home itself is a residential home in a Victorian house ideally located for all amenities and is easily accessed by public transport. There is easy access via a large front drive and ramp to the front door. Parking is limited, however, there is also some limited parking on the road.

The rear garden has a dementia design landscape comprising of a figure of eight pathway leading to many seating areas and sensory flower beds. The enclosed garden is accessible via French doors from the lounge and provides a safe and attractive outside area for residents and their visitors to enjoy.

This is a residential care home to 22 residents aged 65 and over and offers specialist care for people living with dementia. The house is characterful and full of individual charm. The staff are all from the local area and a family atmosphere abounds. Person centred care is provided, personal care and support following a holistic approach to care.

There are easily identifiable signs around the home assisting service users to find their way around easily. The home affords two small lounges and a large lounge/diner. Activities are held daily in the larger lounge.

The Registered Manager Victor has many years' experience in care and joined the Company in 2024. The Hertfordshire provider assessment 2024 rating for this home is a 'GOOD' rating.

There are nutritious home cooked meals available every day and snacks and the residents have input into what food is on the menus.

Show Highbury Rise on the Map

Care Provided by Highbury Rise

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Victor Mashiri (Registered Manager)
  • Admission Criteria
    • Pre-admission assessment required.
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Highbury Rise

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • All fees are agreed prior to admission and are based on assessment of needs. All fees are payable in advance.
  • (these prices are only a guideline, please contact Highbury Rise to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access
  • Visiting

  • Please contact the Home between 08.00 - 20.00 to arrange a viewing.
    The Home operates protected meal times between 13.00 until 14.00, due to the importance of good nutritional intake for the residents.


  • Parking

  • Restricted parking outside the property from 10.00 until 11.00 and again at 16.00 until 17.00, however, available parking on the forecourt. If difficulty is experienced in finding a space please speak to a member of staff.


Highbury Rise Reviews (18)

9.4

Highbury Rise has a Review Score of 9.4 (9.419) out of 10, based on 9 reviews in the last 2 years. Over all time Highbury Rise has 18 reviews.

Overall Experience

  • 12
  • 6
  • 0
  • 0
  • 0

Date Published

18
3
3
9
9

Review from D W (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Highbury Rise. It is a home from home where residents are treated with respect, care and compassion. Family members are included and welcomed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemarie M (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mum to Highbury Rise at the beginning of September. Our experience of the care here for Mum has been very reassuring. Mum has been looked after very well, and all her needs are carefully monitored and met, nothing is too much trouble, and I feel she is very safe here.
Staff are very friendly
and caring, and food is very well cooked and presented, with options for individual requirements.
For a small care home, I think the standard is
very high.

Reply from Linda Pennells, Registered Manager at Highbury Rise

Thank you for your review. We always aim to ensure our care is personalised for each resident and that they are treated with the utmost care & respect at all times. I will pass on your positive feedback to the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin B (Son of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highbury Rise is well run and residents are well looked after. Residents are fed well, cleaned every day and dressed.
The issuing of medication is all logged and issued with care.

Reply from Deborah Langton, Operations Director at Highbury Rise

Many thanks for taking the time to leave this review, Kevin, this is really appreciated and I will share with the team at Highbury.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only see Mum every three weeks and only for 2 hours or so. It has been this way for three years now. I say the above to qualify what I say below.
Mum likes the staff here and we moved here easily in her residential care due to poor/under-trained staff. I can say I doubt we will ever feel the need
to move Mum from here. It would be easy but wrong to take the tone of an instruction out of context. The staff here do a very difficult job, coping with residents with varying needs, very well.

Reply from Linda Pennells, Registered Manager at Highbury Rise

Thank you for your review of our service.
I am sorry to hear that you have experienced poor care in a previous setting.
As always we are available to discuss any concerns you may have now or in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul C (Son of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently moved from assisted living to Highbury Rise the change in her has been incredible, she is now very content and the staff make us feel happy that our mum is there now. Well done.

Reply from Linda Pennells, Registered Manager at Highbury Rise

Thank you for your review of our service. As always we put our residents at the heart of our care planning, ensuring a robust person-centred approach is used for all, to enable them to have a safe, happy and fulfilling life with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond G (Husband of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in this care home for the last 14 months and I have found the staff and care they provide to be very good. The management and the senior staff are informative and always answer any questions I may ask them concerning my wife's care. Overall I am pleased we chose this care home for the
care of my wife.

Reply from Linda Pennells, Registered Manager at Highbury Rise

Thank you for your very kind words. We aim to provide all of our residents with a homely and supportive environment. Your feedback on our service is always welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Son-in-law of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are made to feel very welcome when we come to visit. The care given is very good. The facilities are very clean and everyone is kind and helpful.

Reply from Linda Pennells, Registered Manager at Highbury Rise

Thank you for your feedback on our service.
As always we are available to speak to you if you have any concerns or suggestions for improvements to our service or the care package that your mum receives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P E (Regular Volunteer) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good as always.

Reply from Linda Pennells, Registered Manager at Highbury Rise

Thank you very much for your positive review of our service.
As always we are happy to listen to any suggestions or concerns you may have during one of your frequent visits.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amber-Rose T (Granddaughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my Grandma, the care she received whilst with you was more than we could of asked for. She could not praise the staff team enough- all the staff team were welcoming, friendly, helpful and most importantly so caring. The home manager was always so supportive and went out of
her way, not only to ensure residents were okay but to also support the family.
If she ever needs respite or permanent care in the future, your home is number one on our list. Thank you all so much.

Reply from Linda Pennells, Registered Manager at Highbury Rise

Thank you for your feedback Amber-Rose. I will pass your compliments on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John E (Wife of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for 6 years and has 15 years of Alzheimer's, which she still appears to be fighting (as she said she would!).
I and the family have been and still are very happy with the way in which she is cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H K (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been very happy and settled in the 11-months she has been at the home.
It is a kind, homely environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S E (Son of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Highbury Rise during the COVID pandemic. From the first telephone call with the home manager, we felt reassured. Mum has settled well, is eating properly, but most of all is safe. Although we can't visit at the moment, WhatsApp video calls and newsletters keep us updated. What
we really like is that whenever we telephone, we are always met with friendly conversation and are never rushed off the phone. Keep up the great work you do.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kizzie D (Daughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in Highbury Rise for the past 4-years. In that time, we have never had cause to be concerned about her welfare. The staff are caring, compassionate, friendly and knowledgeable, and the quality of care they provide is excellent. Knowing that our mum is safe and taken care of is a great
relief for us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia G (Daughter of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not describe how wonderful and caring the staff are at Highbury Rise. They do the most fantastic job looking after my mum. Highbury Rise feels like a proper home, it is always full of love and laughter. The staff not only care about the residents but also the families. The support I have had has
been tremendous. Thank you to all the wonderful staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Daughter-in-law of Resident) published on 15 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law moved to Highbury Rise from an independent living facility several months ago. She has Alzheimer’s and at the time was suffering with a distressing period of psychosis.
What a relief for her to have been placed here. She is now totally safe and her care has been second to none. The staff
are incredible and never too busy to talk on the phone regarding any concerns.
Obviously, due to COVID restrictions we have not been able to see her in person. As difficult as that is, we know that this is to keep all residents safe.
We do however have the opportunity of regular video calls with her. This keeps us connected and the staff support her well throughout the call.
My mum-in-law is happy and settled, she eats well and has made friends. Above all, she is safe and cared for in the way she deserves to be. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Husband of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A small friendly home where the staff care for the happiness and welfare of their patients in an informal and homely way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie R (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are welcoming, friendly and above all competent. Mum has been at Highbury for almost 3 years. The challenges faced by both resident and carers can be as pleasant as they can be extreme. The home functions effectively and efficiently and always strive to improve. Peace of mind for our family
is 100% The bedrooms are small but still practical and the home is undergoing refurbishment to a good standard. Food is excellent, homemade. Well done Highbury.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann F (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highbury Rise is a very caring place with a dedicated and professional staff team doing their very best for the residents. My mother has received excellent care over the last 20 months since arriving at Highbury Rise. She has been treated with dignity and respect. The staff team seems very settled,
which is great, and there is a lovely, homely feel to the place. Everyone works with good humour.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.419)

Overview of Review Score

The Review Score of 9.4 (9.419) out of 10 for Highbury Rise is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Highbury Rise is calculated as follows: ( (55 Excellents x 5) + (51 Goods x 4) ) ÷ 106 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Highbury Rise is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 05 Mar 2025

We have a ground floor, first floor and second floor vacancy at our person centred residential home in the well sought after area of Hitchin.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Victor

Victor Mashiri

Job Title: Home Manager

Joined: 2024

Victor joined the Benslow Care Home group as the Home Manager of Highbury Rise in November 2024 and has demonstrated his vast experience since his arrival, from his coaching and mentoring of staff to the person-centred care delivery for people residing in Highbury Rise.


Victor has worked across the health and social care sector in residential older people homes, domiciliary care and a specialised neurological unit and has been a Registered Manager before joining us.

Victor is working with his team to provide the highest quality of care and he is an advocate for embracing change and believes in openness, learning and development.


Victor and his team strive to maintain a happy calm environment, caring for staff and people residing at Highbury Rise with dignity and respect. Victor has an ‘open door’ policy and welcomes families, representatives and friends to come in and see him at any time.


Kirsty

Kirsty Burton

Job Title: Engagement Coordinator

Joined: 2019

We have a dedicated Engagement Coordinator, Kirsty, who has designed a varied program of activities and events suitable for all of our residents to enjoy. There are regular visits from the local reverend, as well as weekly visits into town, or out for a pub lunch. A host of community-based groups visit us to either chat, perform or read with our residents.


Frequently Asked Questions about Highbury Rise

What types of Care is Highbury Rise registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highbury Rise provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Highbury Rise have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Highbury Rise?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Highbury Rise to the centre of Hitchin?

0.3 mile(s) as the crow flies, distance by road may be significantly further.