Highview Lodge

Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD
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8.5 38 Reviews
  • Highview Lodge, Hemel Hempstead
High View Lodge is situated in the heart of the community, in Hemel Hempstead. It is located in a quiet residential area with ample parking for visitors and yet nearby to local shops and facilities.

Highview Lodge offers you a home from home, all around you will find delicate ornaments, flowers, pictures, and book cases filled with a variety of literature. The unique petite style dining rooms provide a friendly and enchanting environment for every meal time.

At Runwood carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings.

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Care Provided by Highview Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Ford (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Highview Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Highview Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Highview Lodge Reviews (38)

Total of 38, showing 1-20
8.5

Highview Lodge has a Review Score of 8.5 (8.460) out of 10, based on 7 reviews in the last 2 years. Over all time Highview Lodge has 38 reviews.

Overall Experience

  • 25
  • 9
  • 2
  • 0
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Date Published

38
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7
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Review from N W (Daughter-in-law of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to Highview Lodge for making my mother-in-law's final months happy and comfortable. The staff were amazing. However, there were six members of staff who went above and beyond and warrant a special mention.
One, in particular, was always around to assist and monitor my mother-in-law,
so much so that he has been an extension to our family and we will miss him, he's a very caring and professional young man.

Reply from Charlotte Ford, Home Manager at Highview Lodge

Thank you for your review in regards to our home. We appreciate your kind words.


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Review from E H (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, we were given good info and a very friendly welcome. The home is very clean, Mum's room is always clean and fresh which is brilliant. It's unclear how much interaction the residents get. I know they have activities and trips but this must only account for a fraction of their time. There
is hardly ever anything going on when we visit to encourage any brain activity or well-being. It could also be made clear which staff levels are which and who to ask about how Mum is. When I keep asking I'm always given a friendly answer but it feels like a battle to get info.

Reply from Charlotte Ford, Home Manager at Highview Lodge

Thank you for your constructive feedback this helps us shape the service. All your feedback has been observed and taken on board.


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Review from Adrian A (Son of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, my dad has been put into Highview Lodge as he has dementia, my mother has been unwell and has been struggling to look after and care for my dad with care he deserves. I, myself and my wonderful wife have been helping and caring as much as we can but can not be there for 24 hours, so we
made the difficult decision to place Dad into respite. As the weeks have passed, we have seen the amazing care he is getting, we are now trying to get Dad permanently placed. This has been an extremely hard decision for us to make but the wonderful staff have been amazing for us, there are three that really have been amazing, going up and beyond, one member of staff is shining light and the manager, I think, greeted us on the first day in pyjamas as it was pj day. The manager made us feel at ease and nearly every visit, she lets us know how Dad has been. There are so many staff that stand out and all need praising, everyone, from management to cleaners, is fantastic.
Well done everyone and thank you.

Reply from Charlotte Ford, Home Manager at Highview Lodge

Thank you so much for your positive feedback! It means a lot to us here at Highview Lodge to get feedback as such.
We will be sure to share this with the wider team.


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Review from G C (Niece of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My firs impression was how clean, tidy and welcoming it is. The staff were engaging and friendly talking to my aunty.

Reply from Charlotte Ford, Home Manager at Highview Lodge

Thank you so much for your feedback and we are happy to hear that your satisfied with the home and service we provide.


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Review from D M (Daughter of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Nice comfortable room. Helpful staff.

Reply from Charlotte Ford, Home Manager at Highview Lodge

Thank you so much for recognising our team's hard work and our home .
Please continue to give us feedback of our service.


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Review from A M (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service provided. All staff are very caring, patient and demonstrate a high standard throughout the home. The manager and senior staff are always accessible and make time to discuss any matters of interest or concern. There is clearly a high standard of compliance with safety, care
and security of residents - very apparent. Our mother is treated as an individual with dignity and full appreciation of her needs, her likes and dislikes by all. I am kept fully informed of any matters affecting her and the staff at Highview Lodge have my complete trust and gratitude.

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Review from B O (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to new management at the time of writing this review I'm really not in a position to make a comment. The previous manager and senior staff were very approachable and helpful. Time will tell if the same applies.

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Review from Adrian M (Son of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to High View Lodge in December 2021 having lived independently for many years but was finding coping at home to be increasingly challenging and was feeling the isolation imposed by her inability to leave the house alone. Clinical care is excellent and we are kept updated by staff
who have gone to great pains to get to know her (and us) and her individual needs. She is a bright, intelligent and well-informed woman and it is gratifying that the staff do not speak to her condescendingly as sometimes happens with the elderly. She is treated as an individual, undoubtedly cared for and has formed good friendships with residents and staff. Security is excellent. Covid restrictions by necessity are strictly upheld. As much as anyone can be who has to go into care, she is happy. The home is clearly well managed with robust attention to staffing, safety and care by a kind, caring and effective manager. Administration is excellent. I really cannot fault High View Lodge.

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Review from L F (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care seems to vary and not be consistent some days I am very happy, and another day I will feel very concerned. Some days there are staff around actively achieving things, on other days the home is clearly short-staffed, and residents' needs are neglected, also the standard of care varies
from worker to worker some genuinely care about the residents and their welfare. Some carers are just doing a job and put in less and minimum effort. It would be better for everyone if the approach was more consistent and the workload is fairly distributed.

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Review from Ian E (Son of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff go above and beyond caring for patients in the home.
My mother has a long connection with the home starting with day care and respite and now has been a resident for some, her health has deteriorated and mobility is very unsteady, the staff treat her as a part of the very big family which
very comforting for her and for us as you have place your loved ones into a safe and caring community, I can say that this is a very good safe and caring home, If something is not usual with resident they contact the doctor and then you and reassure you that all is well if they have to go to hospital again they explain the problem and tell you where they are so that you can then follow up to the hospital.
They have made us all part of a happy family they ensure that the residents needs come first.

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Review from Ann M (Daughter of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was admitted during the first lockdown in 2020 and as you can imagine it was stressful for us as a family. The whole team at High View Lodge really helped put us at ease and kept me updated as at that time visitors weren’t allowed. As time has gone on mum has settled in well and loves her new
home. Everyone is always friendly and I have never felt concerned about mums welfare. Mum loves her room and especially the view from her window! She has gained the weight she needed to and continues to thrive. As a visitor, I am always made to feel welcome and never a nuisance. All in all I am very happy with the home and the care provided.

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Review from P B (Daughter of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home is currently under investigation by Social Services safeguarding team.
My Mum went in to continue her rehab and was there for 11 days and they kept telling me they had covid so I couldn't visit her. I finally managed to get in under the essential caregiver scheme and had to call an emergency
ambulance. Mum spent 17 days in the hospital and 8 weeks later has still not made it home and may never fully recover from what they did to her.

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Review from Jayne O (Granddaughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the wonderful management and staff at High View Lodge enough for the care and dignity thay have provided for my nan during her stay at High View.
She is due to leave there next week to go home to her own flat after being told by professionals that she would never walk again.
The first
day my nan went into that home the manager said to us don't you worry we will have her up and back home in no time!
And wow what can I say she's done it!
I can't thank the staff at High View enough for the care that has been provided to my nan. She always had lovely things to say about the staff and me working in care myself was so good to hear.
Well done team High View you have done amazing you have been a pleasure.

Reply from Tracey Axten, Home Manager at Highview Lodge

Hello Jayne, thank you for your positive review. We are grateful to hear your satisfaction with your nan's care, especially with the team, from our carers to management. Your feedback helps us greatly in enhancing our care and we appreciate your insightful comments.


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Review from D W (Son of Resident) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I'm not impressed with the service my mother received at High View Lodge, Hemel Hempstead.
I have now moved my mother to a different care home where she is receiving a far superior level of care.
Also, I found communication with High View Lodge very bad, some days I couldn't get through on the phone
after trying over 10 times to call.

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Review from Sharon D (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at High View now for 14 months and previous to that she came in for respite a few times a year. I have always been pleased with everything at High View Lodge especially the respect and dignity shown to all residents but this year as we all know has been so difficult for so many people
but the Manager and staff at High View have been exceptional. Under such difficult circumstances this year they have all worked so hard and cared so much for our loved ones and kept them safe and well. The pressure that the Manager and staff have had to deal with has been tremendous but they have always been so professional and helpful at all times. High View Lodge have been amazing through this pandemic and great respect to all the staff and for being so well lead by the manager. Thank you.

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Review from Gretta M (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend this Care Home more highly. The manager and her dedicated team have been exemplary before and during the Pandemic. I know my mother has been well looked after and the staff have worked hard to ensure they have been kept safe. Even before the lockdown. All the staff whether carers, site
manager, cleaners or kitchen staff are dedicated to making life in High View for all the residents a pleasant and happy place. Thank you for all you have done.

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Review from Janet R (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been really settled and happy at High View for 3 years now. The staff are very caring to both mum and our family. Communication is very good and the management have been very proactive in protecting the residents from Covid while maintaining safe visiting conditions. The manager is a very hands-on
manager who fights for the best for each resident.

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Review from Camille F (Friend of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with mu experience visiting High View Lodge and observing the wonderful care I have served by staff. Very caring. Because I was unable to have visits with my friend staff very kindly arranged for a phone link to see my friend. She was happy and so was I to see her.

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Review from D C (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for respite after a hospital stay. The care home staff looked after her so well. She seemed happy and relaxed. I was allowed to see Mum on a pre-arranged visit in the porch area with Covid measures in place. So good as other homes wouldn't allow any sort of visit. I love that there are resident
animals in the home. Very lovely, quiet location with lovely staff and a super helpful manager. If we end up needing full-time care for Mum I would like her to go to High View Lodge.

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Review from D P (Son of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient and caring in all areas. Good effective leadership. More activities would be good but still fairly good.

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Current Review Score: 8.5 (8.460)

Overview of Review Score

The Review Score of 8.5 (8.460) out of 10 for Highview Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.470 for Highview Lodge is calculated as follows: ( (49 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.47

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.99 Points relating to the number of positive Reviews for Highview Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 6 Positive Reviews ÷ 15.4 = 0.39

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Jade

Jade Perry

Job Title: Home Administrator

Joined: 2021

My name is Jade, and I have been the Home Administrator for Highview Lodge for 3 years. I love my job because I get to see the residents every day, building meaningful connections with them. I also enjoy communicating with their families and friends, ensuring everyone feels supported and informed.


I was proud to be named Employee of the Month for February, which reflects my dedication to my role. Known for my good sense of humour, I believe laughter brightens every day.


Outside of work, I am passionate about animals—especially dogs—and have a deep love for horses. I’m also a huge fan of the Saracens Rugby Team!


Andy

Andy Wilson

Job Title: Maintenance

Joined: 2024

My name is Andy, and I am the Maintenance Man at Highview Lodge. I’m new to the team, having joined just 3 and a half months ago, but I already love my job. I enjoy fixing things and helping the residents, ensuring their environment is safe, comfortable, and well-maintained.


I hold a BSc in Marine and Freshwater Biology, which reflects my passion for aquatic life. I’m an energetic person with a good sense of humour, and I love making people smile.


In my spare time, I enjoy collecting koi carp, a hobby that brings me great joy and relaxation.


Avinash

Avinash Jayan

Job Title: Care Team Leader

Joined: 2022

My name is Avinash, and I have been a Care Team Leader at Highview Lodge for 1 year and 7 months. I enjoy meeting new residents and their families and building relationships that make a difference in their lives.


I originally worked through an agency before being approached to join Highview Lodge permanently—a decision I’m proud of because it allows me to help others every day.


In my spare time, I enjoy dancing, listening to music, skateboarding, and playing football, which keeps me active and energised.


Jasmine

Jasmine Ferguson

Job Title: Lifestyle Coordinator

Joined: 2024

My name is Jasmine, and I joined the team at Highview Lodge 2 weeks ago as a Lifestyle Coordinator. I love spending time with the residents, learning from them, and getting to know new people every day.


Before joining Highview Lodge, I worked at the Houses of Parliament, which was an incredible experience. I am passionate about raising money for charity, often through running events.


In my spare time, I enjoy reading and running, which help me relax and stay active.


Erhan

Erhan Bas

Job Title: Head Chef

Joined: 2023

My name is Erhan, and I am the Head Chef at Runwood Homes. I have been with the company for 1 year, and I am passionate about cooking, presentation, and maintaining an organised kitchen. I take pride in creating beautiful, delicious meals that bring joy to our residents.


One of my greatest achievements is earning a 5-star rating for the kitchen, a reflection of my commitment to excellence and high standards. I also enjoy bringing motivation, humour, and laughter to the kitchen, making it a positive and dynamic environment.


When I’m not at work, I love cooking at home and watching or playing football.


Tina

Tina Marsh

Job Title: Housekeeper

Joined: 2022

Hi, I’m Tina, the Housekeeper here at Highview Lodge. I have been part of the team for 1 year and 6 months. I love helping the residents fulfil their day, ensuring their bedrooms are always clean and fresh, and supporting them with anything they need.


I started as a domestic assistant and worked my way up to housekeeper, a role I take great pride in. My goal is to make everyone happy and contribute to a positive and comfortable environment for all.


In my spare time, I enjoy going to the cinema, spending quality time with my family, and indulging in a bit of shopping.


Aida

Aida Thomas

Job Title: Care Team Leader

Joined: 2023

My name is Aida, and I have been with Highview Lodge for 1 year as a Care Team Leader. I find joy in making the residents happy and ensuring they feel satisfied and cared for. I always strive to do my best and take great pride in my work.


One of my greatest achievements is progressing from a carer to a care team leader, and I’m proud of how far I’ve come. I always keep a smile on my face, and I enjoy creating a positive atmosphere for both residents and staff.


In my spare time, I love drawing, dancing, and reading, which helps me unwind and stay creative.


Ayo

Ayo Tosin-Veve

Job Title: Deputy Manager

Joined: 2021

My name is Ayo, and I have been a Deputy Manager at Highview Lodge for 2 years and 4 months. I love helping the residents and their families, ensuring they feel supported and cared for. I am an easygoing person, always open to connecting with others and creating a positive environment.


In my spare time, I enjoy watching movies and researching new things, which helps me stay curious and engaged with the world around me.


Debbie

Debbie Duffield

Job Title: Deputy Manager

Joined: 2015

My name is Debbie, and I have been one of the Deputy Managers here for 9 years. I truly enjoy helping our residents with their daily lives, ensuring they have the opportunity to live comfortably and pain-free. Supporting families is also something I find deeply rewarding.


I was honoured to receive Employee of the Month in August and am proud to have completed my Level 3 NVQ.


At 53 years old, I still love roller skating! It’s one of my favourite hobbies. In my spare time, I also enjoy making flowers for funerals, which is something I find both meaningful and creative.


Frequently Asked Questions about Highview Lodge

What types of Care is Highview Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highview Lodge provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Highview Lodge have?

There are 77 Single Rooms.

What are the Facilities & Services at Highview Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highview Lodge to the centre of Hemel Hempstead?

1.2 mile(s) as the crow flies, distance by road may be significantly further.