Highview Lodge

Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD
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8.5 38 Reviews
  • Highview Lodge, Hemel Hempstead
High View Lodge is situated in the heart of the community, in Hemel Hempstead. It is located in a quiet residential area with ample parking for visitors and yet nearby to local shops and facilities.

Highview Lodge offers you a home from home, all around you will find delicate ornaments, flowers, pictures, and book cases filled with a variety of literature. The unique petite style dining rooms provide a friendly and enchanting environment for every meal time.

At Runwood carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings.

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Care Provided by Highview Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 77 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Ford (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (77)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Highview Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500
  • (these prices are only a guideline, please contact Highview Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Highview Lodge Reviews (38)

Total of 38, showing 21-38
8.5

Highview Lodge has a Review Score of 8.5 (8.460) out of 10, based on 7 reviews in the last 2 years. Over all time Highview Lodge has 38 reviews.

Overall Experience

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Review from Katrina A (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Highview Lodge for a couple of years now and she has never been happier even though the virus lockdown she has been in good spirits and speaks highly of the staff that care for her. What more could ask as a family wish for her? Thank you all.

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Review from Tracy M (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and team have been nothing short of amazing. Nothing is too much trouble and my Dad is so calm and happy and it’s so evident that he is well cared for. They have been so supportive and caring through this adjustment period with me too, can’t thank them enough.

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Review from R P (Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been getting over two bad legs after admission to hospital a married couple from St John's Ambulance Brigade brought me here on Tuesday 4th February 2020. All staff gave treated me as a very important person. The manager and assistant manager are fantastic people and also the day centre staff
have treated me as a VIP.

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Review from D B (Son of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. Mum has settled in now and she seems happy.

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Review from M B (Son of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't think mum couldn't be in a better place. The staff are brilliant and supportive and answer all questions.

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Review from M M (Daughter of Resident) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High View Lodge's standard of care is exemplary, not only to residents who are partly paid for by the council but also to private residents. The standard of care by management and staff should be used as a benchmark for the whole of the UK. I'm so grateful my mother is a resident here.

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Review from Carol C (Daughter of Resident) published on 3 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the staff lovely but security was a big issue, my dad who has dementia managed to get out the main doors. When my dad came out he had no false teeth a lot of clothes missing and some money. I don't think for one minute it was the staff but every time I went to visit dad there was a resident
going in all the rooms taking personal belongings which I don't think is acceptable. On several occasions, I have called the home to find out if any of my dad's belongings have been found and never had a call returned.

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Review from S P (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff to be very caring, supportive and safe. Excellent management, willing to listen to family members, and take appropriate actions in a prompt manner. All carers are very friendly polite and caring. These are exceptional carers who consider and care for the residents like their own family
members. Accepting and respecting cultures and values.

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Review from S H (Friend of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very welcoming. The staff are excellent especially the manager and the senior staff. They treat everyone as individuals and tailor their approach fittingly.
It is very clean and the rooms are all bright and individually furnished.
My friend says that the food is good. The fact that residents
can request snacks or help themselves is excellent.
My only negative is that it can get quite hot and stuffy. Some more activities for more able residents would be good.

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Review from Sophie U (Granddaughter of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are always happy. This to me makes the home a very happy place for the residents to be and to feel safe.

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Review from D H (Friend of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit someone and the staff asked who I was there to see and that person was in the Day Centre. They went and got that person and nothing was too much trouble, very polite and helpful.
Whenever I go it is always so clean and the rooms are beautiful. All the staff are very caring and are always
on hand to help.
They all take care of the residents so much. It is a real treat to go into this home. It is a loving home where you know the residents are well cared for.

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Review from Barbara T (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is now aged 101 has always refused to have any kind of care from outside the family. However, due to unforeseen circumstances we needed respite care for two weeks and were able to take her to High View Lodge. Since then, her physical condition meant that she needed full-time care but she
would only go to High View Lodge. She is having fantastic care there and although she complains constantly (that is her nature) she is comfortable, has a lovely room and wants for nothing. Having lived independently and never being ill or in a hospital, she is finding it hard to adapt but the staff are helping her as much as they can to come to terms with her situation.

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Review from Kevin R (Son of Resident) published on 7 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident in this home for more than 8 years. In that time her quality of life was enhanced by living at High View Lodge. This was mainly due to the staff who in my opinion went over and beyond their duties to make my Mum feel happy and safe. Whenever I visited the home the staff seemed
to be smiling and jolly, not the usual smile was given to a relative visiting to look good but a genuine smile and desire to care.


Many thanks for everything.


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Review from S A (Daughter of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my father's first experience in a care home for respite and he was very nervous. The staff made him feel relaxed and showed him care and compassion. He felt much calmer after just one night!

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Review from Richard D (Son of Resident) published on 16 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering High view Lodge there is an immediate feeling of attention, care and tremendous warmth. This is followed up by the friendliness of the staff and their willingness to not only interact, but a willingness to engage in a considerate and concerned manner.
All staff appear to have knowledge
and insight to all the residents, which is reassuring and satisfying.
Management and Staff are always available and willing to discuss matters of concern and are eager to ensure residents are foremost in everything.
The facilities and resources are very good and the whole building is kept exceptionally clean. Bedrooms are well serviced and maintained as are communal and eating areas.
Outside areas including car park are well looked after and assist in creating a welcoming and pleasant environment.
In addition, there is a constructive desire to ensure residents feel part of a community and that their safety and well-being is paramount. This is supported by a wide range of activities.
Thank you.

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Review from P B (Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay at Highview. The help and support from carers and management has been excellent. The only reason for me leaving is to be back in my home town closer to friends.

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Review from Rosemary H (Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to the Day Centre seven days a week. The care is first class. Coming to the Day Centre seven days keeps me staying at home. I am an independent lady and at the Day Centre I help setting the dinner tables and help with washing up and this helps me to stay independent. Without going to the Day
Centre I would not know what to do with myself, I love it there.

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Review from M L (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of High View for some four years. I visit regularly about every week or ten days at various times. Mother's dementia is quite profound and as a consequence she is totally dependant on the staff. I am constantly impressed at their ability to interpret her needs and fulfil
them. The standard of care they provide is, in my view excellent. She is always treated as an individual, her likes and dislikes both acknowledged and accommodated and an effort is always made to give time to provide the non-essential services which are most appreciated. The standard of food is exceptionally good. I have every confidence that the care mother receives is of a very good standard.

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Current Review Score: 8.5 (8.460)

Overview of Review Score

The Review Score of 8.5 (8.460) out of 10 for Highview Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.470 for Highview Lodge is calculated as follows: ( (49 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 83 Ratings = 4.47

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.99 Points relating to the number of positive Reviews for Highview Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 6 Positive Reviews ÷ 15.4 = 0.39

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (9)

Jade

Jade Perry

Job Title: Home Administrator

Joined: 2021

My name is Jade, and I have been the Home Administrator for Highview Lodge for 3 years. I love my job because I get to see the residents every day, building meaningful connections with them. I also enjoy communicating with their families and friends, ensuring everyone feels supported and informed.


I was proud to be named Employee of the Month for February, which reflects my dedication to my role. Known for my good sense of humour, I believe laughter brightens every day.


Outside of work, I am passionate about animals—especially dogs—and have a deep love for horses. I’m also a huge fan of the Saracens Rugby Team!


Andy

Andy Wilson

Job Title: Maintenance

Joined: 2024

My name is Andy, and I am the Maintenance Man at Highview Lodge. I’m new to the team, having joined just 3 and a half months ago, but I already love my job. I enjoy fixing things and helping the residents, ensuring their environment is safe, comfortable, and well-maintained.


I hold a BSc in Marine and Freshwater Biology, which reflects my passion for aquatic life. I’m an energetic person with a good sense of humour, and I love making people smile.


In my spare time, I enjoy collecting koi carp, a hobby that brings me great joy and relaxation.


Avinash

Avinash Jayan

Job Title: Care Team Leader

Joined: 2022

My name is Avinash, and I have been a Care Team Leader at Highview Lodge for 1 year and 7 months. I enjoy meeting new residents and their families and building relationships that make a difference in their lives.


I originally worked through an agency before being approached to join Highview Lodge permanently—a decision I’m proud of because it allows me to help others every day.


In my spare time, I enjoy dancing, listening to music, skateboarding, and playing football, which keeps me active and energised.


Jasmine

Jasmine Ferguson

Job Title: Lifestyle Coordinator

Joined: 2024

My name is Jasmine, and I joined the team at Highview Lodge 2 weeks ago as a Lifestyle Coordinator. I love spending time with the residents, learning from them, and getting to know new people every day.


Before joining Highview Lodge, I worked at the Houses of Parliament, which was an incredible experience. I am passionate about raising money for charity, often through running events.


In my spare time, I enjoy reading and running, which help me relax and stay active.


Erhan

Erhan Bas

Job Title: Head Chef

Joined: 2023

My name is Erhan, and I am the Head Chef at Runwood Homes. I have been with the company for 1 year, and I am passionate about cooking, presentation, and maintaining an organised kitchen. I take pride in creating beautiful, delicious meals that bring joy to our residents.


One of my greatest achievements is earning a 5-star rating for the kitchen, a reflection of my commitment to excellence and high standards. I also enjoy bringing motivation, humour, and laughter to the kitchen, making it a positive and dynamic environment.


When I’m not at work, I love cooking at home and watching or playing football.


Tina

Tina Marsh

Job Title: Housekeeper

Joined: 2022

Hi, I’m Tina, the Housekeeper here at Highview Lodge. I have been part of the team for 1 year and 6 months. I love helping the residents fulfil their day, ensuring their bedrooms are always clean and fresh, and supporting them with anything they need.


I started as a domestic assistant and worked my way up to housekeeper, a role I take great pride in. My goal is to make everyone happy and contribute to a positive and comfortable environment for all.


In my spare time, I enjoy going to the cinema, spending quality time with my family, and indulging in a bit of shopping.


Aida

Aida Thomas

Job Title: Care Team Leader

Joined: 2023

My name is Aida, and I have been with Highview Lodge for 1 year as a Care Team Leader. I find joy in making the residents happy and ensuring they feel satisfied and cared for. I always strive to do my best and take great pride in my work.


One of my greatest achievements is progressing from a carer to a care team leader, and I’m proud of how far I’ve come. I always keep a smile on my face, and I enjoy creating a positive atmosphere for both residents and staff.


In my spare time, I love drawing, dancing, and reading, which helps me unwind and stay creative.


Ayo

Ayo Tosin-Veve

Job Title: Deputy Manager

Joined: 2021

My name is Ayo, and I have been a Deputy Manager at Highview Lodge for 2 years and 4 months. I love helping the residents and their families, ensuring they feel supported and cared for. I am an easygoing person, always open to connecting with others and creating a positive environment.


In my spare time, I enjoy watching movies and researching new things, which helps me stay curious and engaged with the world around me.


Debbie

Debbie Duffield

Job Title: Deputy Manager

Joined: 2015

My name is Debbie, and I have been one of the Deputy Managers here for 9 years. I truly enjoy helping our residents with their daily lives, ensuring they have the opportunity to live comfortably and pain-free. Supporting families is also something I find deeply rewarding.


I was honoured to receive Employee of the Month in August and am proud to have completed my Level 3 NVQ.


At 53 years old, I still love roller skating! It’s one of my favourite hobbies. In my spare time, I also enjoy making flowers for funerals, which is something I find both meaningful and creative.