What types of Care is Willow Court registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willow Court provide?

Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Willow Court?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Court to the centre of Harpenden?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Willow Court care home, Quantum Care Ltd, Aldwickbury Crescent, Harpenden, Hertfordshire AL5 5SD

Review from R T (Son of Resident) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience

My mum needed two weeks of respite, and Willows Court ticked all the boxes. From our initial visit we were impressed with the facilities and most importantly the friendliness/professionalism of the staff. Having spent over 6 weeks in hospital my mum was very keen on a shower which she had on her first

full day there and also a haircut which was also quickly arranged. All the staff treated my mum with real respect and helped in her recovery. Thank you!

Reply from Debbie Gilard, Head of Corporate Services at Willow Court

Thank you so much for your lovely review. We're delighted to hear that Willow Court met your expectations and that your mum felt comfortable and well cared for during her respite stay. It's wonderful to know that our team's friendliness and professionalism made a positive difference, and we're especially pleased your mum was able to enjoy the things that matter - a proper shower and a fresh haircut-so soon after arriving. We'll be sure to pass your kind words on to the team. Wishing your mum continued health and recovery!

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Review from R T (Husband of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience

We chose this home for my wife as it has a very welcoming feel and happy staff, on top of excellent facilities. We were not disappointed. Located in a relatively flat fart of the town allowed the family to access local roads with a wheelchair, including the local golf course clubhouse - access to nature

is important to us as a family.
Was booked in for one-week respite.

Reply from Debbie Gilard, Head of Corporate Services at Willow Court

Thank you so much for your review. We're delighted to hear that you and your family felt welcomed and supported during your wife's respite stay with us. It's wonderful to know that our friendly team and facilities made a positive impression, and that the location helped you enjoy some time out together in the community. We will pass on your lovely comments to our team.

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Review from J T (Respite Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience

Everyone has been very helpful and supportive to enable me to return to my home. I came here after a 6 week stay in hospital and 4 operations. They enabled me to get out of bed, wash and dress myself and walk with more confidence.
Thank you.

Reply from Debbie Gilard, Head of Corporate Services at Willow Court

Thank you so much for sharing your experience. It means a great deal to us to know that we could support you in your recovery and help you regain your independence after such a challenging time. Our team is committed to providing not just care, but encouragement and practical support every step of the wayso its wonderful to hear how far youve come. We wish you all the very best as you settle back into your own home, and hope youll stay in touch.

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Review from S B (Daughter of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience

My father is in Buttercup & has been for over 2 years. Most of the staff are very good. As most of the management are. A particular staff member is excellent and will always listen to any concerns you may have.

Reply from Debbie Gilard, Head of Corporate Services at Willow Court

Thank you for your thoughtful review. We're so glad to hear that your father has received good care in Buttercup over the past two years. Our team is dedicated to providing the best care possible, and we will make sure to pass on your kind words. Your trust and feedback mean a lot to us.

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Review from S M (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience

Lovely place, great relationship with staff. A caring approach to the journey of dementia. Staff really know the residents and are helpful and approachable with needs. Very adaptable to individual requests and care.

Reply from Jo Currell, Marketing and Event Co-ordinator at Willow Court

We're delighted to hear that you have had a wonderful experience at Willow Court. It's incredibly rewarding to know that our efforts to create a warm and welcoming environment for our residents are being appreciated.

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Review from Celia C (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience

My lovely mother passed away Christmas Eve. The kind and caring staff at Willow Court helped us to spend quality time over the last few days she was with us. She had been at Willow Court for almost eight years and I am so pleased she was able to stay with her Willow Court family at the end.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Willow Court

Thank you for recognising the dedication and hard work of our staff. We're honoured to have been able to support your mother during her time with us. Your mother will be dearly missed.

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Review from S B (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience

Since mum arrived from the hospital beginning of June she has been comfortable and well looked after. The care and food have been great and we, her daughters have been very pleased with everything.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Thank you for your comment. The team at Willow Court are delighted to have your mum stay with us. Have a lovely day!

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Review from M H (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience

Although Mum was only in Willow Court Care Home for a short time, she was welcomed by staff and residents immediately. Patience and respect were given to Mum every day and care was exceptional throughout her residency.
Friendly, and caring staff. Thank you.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Thank you for your comment. Wishing you and your family well from the team at Willow Court.

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Review from Alison P (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience

Sadly, my Dad has now passed away. The home was wonderful. This is what I read out at the funeral.
Willow Court Care Home from the moment I met the manager and was shown around, I knew this was the place for Dad to be looked after. He had better social life than we did, the trips out, the lovely food.

So thank you to all the staff that looked after Dad, he was definitely loved and spoilt.
Dad's favourite carer, such a kind person so caring, spoilt Dad rotten. Always made us smile when we went. I told them I was thinking of moving Dad to another home as a joke, they said I would be out of the home not Dad. You made Dad's life so much better for him and will always be so grateful to you.

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Review from Kath B (Niece of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience

I just want to express my thanks and appreciation for the care and dedication that the staff give to the residents in the home. My auntie is so content and always seems so happy. We had a family celebration and the staff painted my auntie's nails and made her hair look beautiful for the occasion. Willow

Court certainly provides a super quality of care. Thank you.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Thank you very much for those kind words, your auntie is a fantastic woman and we enjoy spending time with her, activities such as manicures for our ladies are always well received and we are content to hear your auntie enjoyed the experience. Have a lovely day and let us know if we can support the family in any way.

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Review from Brian C (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Willow Court for the last two and a half years. Upon arrival, she was made very welcome and shown to her room which overlooks the garden. The staff always make a fuss of her and try to encourage her to attend to the activities on offer. They also take her into the communal

dining room so she can mix with the other residents. Her room is always spotless and contains a number of her personal belongings to make it more like home. I would recommend Willow Court to other elderly people.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Good day and thank you for that review, it really made our day.
Willow Court is one of our older homes and this makes it full to the brim with homeliness, we take great care in the support we provide to all of our amazing residents, the days are filled with activities and meaningful interaction and the evenings with relaxation and companionship. Please have a lovely day!

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Review from Zoe B (Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience

Willow Court makes me feel safe and content. All my needs are met. I feel comfortable on Bluebelle and have made some friends that I can socialise with. I am not afraid to approach the staff as they always listen to what I have to say. I am offered choices and can discuss any problems and make suggestions.

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Review from C R (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience

Willow Court is a very warm, friendly and welcoming care home. In addition, the staff are both kind and have the care, health and well-being of each resident at heart. My father has gained in strength and health since being at Willow Court as the caring staff truly understand the complexities of a chronic

illness such as Parkinson's on top of ageing integrity. The staff want my father to be as independent as possible, whilst also ensuring that his nutrition and hydration are a priority. I am so pleased for my father that he is now at Willow Court.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Good day, and thank you for the review; our team here at Willow Court really try to give that extra support to the wonderful residents.

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Review from Lisa T (Stepdaughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience

My step-dad is in Willow Court and the family have made the best choice for him. The difference in him since the last care home is outstanding, all thanks to the staff and management at Willow Court. It's so nice to see my step-dad happy, well and getting life back in him. He said he is happy, you can't

ask for any more than that. Thank you to all the wonderful staff at Willow Court.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Thank you for this lovely review of our home, we take great pride to ensure that all our residents are treated with utmost love and respect at all times. Your stepdad is an amazing man and we wish you all the very best.

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Review from Christobel C (Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience

In the short time I have been here, I have been most impressed by the care, attention and meals proved in fact a very happy time.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Good day, and thank you for taking the time to write and send us this lovely review. It is appreciated and will be mentioned to the entire team.

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Review from P D (Husband of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience

For the short period of time when my wife moved to Willow Court, I proved to myself what my gut feeling was telling me when I visited the care home for the first time. I saw the welcoming attitude from the management, the staff and the carers. Despite the Covid-19 restriction, they managed to be flexible

with visiting times for relatives of the residents and at the same time maintain the safety and the precautions required. The carers are excellent in their caring responsibilities, always smiling and cheerful under difficult situations. Food and hygiene standards are very high indeed. They made the place very homely for the residents with pictures, paintings and decorations everywhere. I highly recommend the Willow Court care home to anyone with any type of disability. Thank you Willow Court Team.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Good day and thank you for that heartfelt review of our home. Your wife is a wonderful woman and we are lucky to have her with us at Willow court. Continue to visit and let us know if we can assist in any other way. Have a lovely day and thank you.

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Review from J M (Husband of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience

My wife was admitted to Willow Court in March 2020 just before the Covid-19 crisis hit the nation and is still a resident there today where she has been cared for to the highest standard by a team of very dedicated, compassionate and professional staff led by an experienced and very competent manager.
This

has been very important during recent months when my wife has experienced major challenges in coping with the stresses and strains of dealing with the escalating nature of her dementia whilst being a resident at Willow Court.
During this period the coordinated and well-managed support that she has received from the Willow Court Care Team on a day to day basis has been an outstanding contribution to the excellent recovery of my wife’s health during recent weeks.
In light of these positive experiences, I would strongly recommend Willow Court to any family requiring professional care for a family member or friend who wants them to reside in happy, compassionate and professional care.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Good day and we can tell that your words are filled with strong emotion. At Willow Court we take our time to ensure all of our residents are treated like family and your wife is a wonderful person. Our staff are well trained and can adapt to most situations that may arise in a care environment so rest assured your wife will always be looked after and at a very high standard. Have a lovely day and thank you once again.

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Review from Stephen B (Son of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience

Early impressions are very good indeed. My mother (in her late 90s) has moved here from another care home and despite the large upheaval for someone so old, and with advanced dementia, she has settled in rapidly at Willow Court. The care team display a very good understanding of dementia and how it

affects their service users. As a result, their care for people with dementia looks very good. The staff are compassionate, understanding and they care. And this applies to every member of the team I have seen, whatever their role. Perhaps the most striking thing is the sheer humanity of the staff. The team are also very flexible and helpful with relatives as they are with their service users. Overall I'm grateful to the team for helping my mother to settle in - they've done a first-class job.

Reply from Deborah Yadev, Marketing Manager at Willow Court

Good day and thank you very much for taking the time to write and send in that lovely review. At Willow Court, we try our best every day to make our residents feel like part of our family. Our team members are trained to a high standard and it reflects in the level of care they extend every single day. Have a lovely day and thank you once again.

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Review from E L (Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

Very friendly carers. Nice food. Nice care and very good activities.

Reply from Deborah Yadev, Interim Marketing Manager at Willow Court

Good day, and thank you for the review, this is very appreciated by our hard-working and dedicated team. Have a lovely day!

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Review from Christine H (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience

Mum lived at Willow Court for the last two years of her life. When, due to old age, she was unable to care for herself. All her needs were well cared for, she had help 24/7 and lots of company. Things that had been missing when she lived on near own. The staff are compassionate and caring, which was

very much appreciated during her last few weeks of life. I think they have done very well during this dreadful pandemic. The residents have had plenty of actives provided when family was unable to visit. This took a large weight of my mind. Pre Covid, I was always able to visit and take her out at anytime. I would go in, make a cup of tea and join in the activities with her. I would like to thank all the staff for enhancing Mum’s last couple of years of life.

Reply from Sarah Adlam, Home Manager at Willow Court

Thank you for taking the time to review our home and for your lovely comments. I will ensure that they are fed back to the staff, who will very much appreciate them.

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