Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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8.8 183 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.

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Care Provided by Willow Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Coni Anang (Home Manager)
  • Admission Criteria
    • Private and Local Authority referrals
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Willow Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Parking is available on site


Willow Court Reviews (183)

Total of 183, showing 21-40
8.8

Willow Court has a Review Score of 8.8 (8.810) out of 10, based on 8 reviews in the last 2 years. Over all time Willow Court has 183 reviews.

Overall Experience

  • 149
  • 31
  • 3
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Date Published

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Review from Wendy C (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very grateful to the Willows team for the care and compassion they showed to my Mum, particularly towards the end. Mum had been a resident for two years and had been able to enjoy taking part in the many activities that Willow Court offered. My brother and I were extremely grateful that we were
able to be with Mum at the end, as we know that during the pandemic, many people have not been able to be with their loved ones.

Reply from Deborah Yadev, Interim Marketing Manager at Willow Court

Good day Wendy, thank you for taking the time to send us this review. Please accept sincere condolences from all of us at Willow Court and the Quantum care head office. Your mum was a gem and it was our pleasure spending time with her and the family. Wishing you great healing during this emotional time. Please keep in touch with us, anytime. Kindest regards.


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Review from Keith S (Son of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willow Court must be the best care home in the UK. The staff are fantastic, very understanding and respectful in every way. Finance needs an overhaul as it does not understand requests from people.

Reply from Deborah Yadev, Interim Marketing Manager at Willow Court

Wow, thank you very much for that opening statement in your review, very appreciated! The team here try our best every day to ensure we put our residents first. Regarding the comment on finance, this will be looked into and perhaps you can schedule a meeting with the home manager to discuss further. Have a lovely day!


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Review from E M (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our loved one to Willow Court due to the dementia-friendly ward. We feel that the care is person-centred, and the care home feels stimulating rather than clinical. We were so impressed with the care home that we moved my father in during Covid and recommended it to a friend, who also moved
her mother in. Pre-Covid, it had a brilliant community feel. We can't wait till we are all able to visit our loved ones in their new home. We can't thank the staff enough for going above and beyond during these difficult times.

Reply from Deborah Yadev, Interim Marketing Manager at Willow Court

Good day, and thank you for the review, we are happy to hear that your loved one's stay at Willow Court is a good one. The team try their best to ensure all residents are treated with the love and respect they deserve at all times. Have a lovely day!


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Review from Graham R (Son of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact right through the whole care process, I have found all members of the staff and management to be helpful, supportive, caring and understanding to both ours and the resident's needs. Keeping within the bounds of health and safety for all and reasonable expectation. Every reasonable
effort is made to engage residents in activities and provide both internal and external services eg hospital, dental, optical visits and outings. Kept us fully informed as to any problems with Mum's health and condition allowing us peace of mind.

Reply from Sarah Thomas, Social Media & Marketing Assistant at Willow Court

Seasons greetings and thank you so much for your glowing review of our home. We are very proud of the care that our homes deliver and are glad that your mum is enjoying her stay with us at Willow Court. We will pass your comments on to the home and the staff.


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Review from Christopher W (Son of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Willow Court have been exceptional with the care of my mother, particularly during this lockdown period. I have received at least weekly written reports about my mother and often telephone calls when their have been issues with her deteriorating health. During lockdown, my mother had a
birthday and we the family were allowed to see her through the glass doors at reception. The staff went out of their way to make this visit as happy and enjoyable as possible for us all and it was quite clear my mother was having a very enjoyable day. She also looked very well. This was repeated on the garden visit we were allowed. Given my mother's health issues she looked extremely well and clearly very well cared for. All the staff at Willow Court are a joy to deal with and clearly have the welfare of the residents as their main priority. I have seen all the Facebook posts and nearly everyday something fun is happening, from Elvis day to Prosecco day. Thank you so much.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

We are very grateful for this wonderful review highlighting the exceptional care provided by the staff and management at Willow Court and the benefits this has brought to your mother and her family. Your detailed feedback clearly demonstrates that our staff aligns to one of Quantum Care’s Core Values which is; Our residents are at the heart of all we do. Being able to successfully share key celebrations with loved ones is now even more important than ever in the current climate and we are delighted that your mother and her family had such an enjoyable time. We make best efforts to post news and events taking place in all our homes on our Facebook pages to show that our residents are occupied with fun and interesting activities that continually promote their wellbeing. Thank you, the staff at Willow Court will take real pleasure from reading your kind words of gratitude.


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Review from Andy B (Son of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot complement the staff and level of care at Willow Court highly enough.
They have managed a hugely difficult situation thoughtfully and with great compassion.
My mum is really happy there and it is thanks to the care team and their attitude and approach and the activities they provide that
despite not being able to visit I don't constantly worry about her physical and mental well-being as I did before she went to live there.
Massive thanks to all the team.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful review. Quantum Care is extremely proud of its staff and management, who have continued to deliver high standards of care throughout this difficult period, ensuring residents are kept occupied with interesting activities and that their health and welfare have been top priorities too. We are pleased to hear that their sterling efforts have to result in such reassurance for your family, which is so important. The staff will be delighted to hear these kind words of praise, thank you.


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Review from Andrea J (Niece of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I believe Willow Court to be an excellent care home. All the staff are caring and have done a remarkable job, especially during this pandemic. They have carried out their duties in these difficult times with the utmost care and compassion to the residents. I always receive an email every week to let
me know how and what my auntie is doing which is of great comfort for me as visiting is not permitted at the moment due to the pandemic.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this great review. It is always a pleasure to receive such kind words of praise from satisfied families, regarding the high standards of care and support provided by the staff and management at Willow Court. We are pleased that your Aunt continues to benefit from their excellent care. Good, regular communications bring much reassurance to families and are extremely important during this current time. Our staff will be delighted to hear how satisfied you are with their sterling efforts. We hope to see you soon at our next garden visit, with social distance measures in place.


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Review from Gary B (Son of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Willow Court for a few years now and we are so pleased that we found such a brilliant, caring and committed home for her. There is nothing about Willow Court that I can complain about. The staff are absolutely the best.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful feedback which really does emphasise how great the care is at Willow Court. Our staff take pride in maintaining high standards and genuine pleasure and satisfaction when caring for their residents. We are pleased to hear your mother continues to be happy living here and hope she will enjoy many more years at Willow Court.


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Review from J M (Friend of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are Willow Court were always polite, friendly and courteous to both residents and visitors. They treated everyone with respect and tried to accommodate every need - some in difficult circumstances. The carers were there with a smile/chat when visits became strained. Thank you to everyone.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for taking the time to write this review. We are pleased that the high quality of care provided to residents, their families, as well as friends, is in evidence throughout the home. We always have our residents’ wellbeing at the centre of all that we do and are proud of the difference we make to everyone who lives and visits Willow Court.


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Review from Anthony M (Next of Kin) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin spent the last two years of his life in Willow Court. Although he wanted to be at home, the staff showed him great affection and really cared for him. His keyworker knew him well and understood how to help him to cope. He found the staff extremely kind. If I ever had to find a care home for
myself, I would choose Willow Court.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful praise in support of the high standards of care delivered to all our residents at Willow Court. The patience, passion and dedicated care provided by the carers makes such a vital difference to each and every resident in our care and provides comforting assurance to their relatives too. We are so pleased to hear your cousin was well cared for whilst he lived at Willow Court and I am sure he will be sadly missed by all who knew him.


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Review from Audrey L (Wife of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Willow Court are to be congratulated on the care and attention they give to my husband. The efforts they make to celebrate special dates in the calendar and the decorations are amazing. Thank you.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful review. Our care homes love making a fuss of residents on special occasions as it is a cause for celebration, not just for the guest of honour, but our other residents benefit from joining in the fun and excitement too. The staff at Willow Court really go the “extra mile” at all their events and we are pleased this benefits your husband and other residents too.


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Review from A R (Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful evening with my son fine dining at Willow Court.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for your feedback. The Fine Dining events at Willow Court are a tremendous success. The Chef and all the staff go the extra mile to make these so very special for the residents and their families to enjoy and spend quality time together. We look forward to seeing you and your family at the next Fine Dining evening.


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Review from J B (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Willow Court are very friendly and extremely kind. My mum is very well cared for. The home itself is very well presented. They make the most of special moments like Christmas, beautiful displays, gifts for residents and bringing joy whenever possible.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for taking the time to write this positive review, which says it all. The management and staff work hard to deliver wonderful standards of care and enrich the lives of their residents with their amazing events and Fine Dining experiences. We are so pleased that your mother and her family are benefitting from this.


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Review from A R (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous night at the Christmas Dinner. Huge amount of effort for the residents, family and friends. The food was excellent. Great fun.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this positive feedback about the Christmas Dinner at Willow Court. So pleased to hear that everyone enjoyed themselves. Good food, family, friends and good cheer – a definite recipe for success!


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Review from D R (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fab, friendly and caring.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful feedback. The staff at Willow Court will be delighted and grateful to hear about your praise.


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Review from S B (Daughter-in-law of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The permanent staff are amazing, friendly and make residents feel cared for.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this feedback. It’s a pleasure and a privilege to look after and get to know all our residents and the staff at Willow Court excel at this. It is always comforting to hear how happy both our residents and their families are with the genuine quality of the care we provide.


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Review from P F (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Willow Court for 3 years and we as a family are truly happy with it. Her care is always excellent, she has an excellent key worker who is just perfect and goes out of her way for mum.
We feel safe leaving mum here and although mum might not always show it, we believe she is very happy
here.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you, we are grateful for this wonderful praise regarding your mother’s care at Willow Court.
Placing a loved one in a care home is never an easy decision for most families, so when one finds a care home that really lives up to expectations, and in many cases beyond, it brings great peace of mind to the families. The staff at Willow Court truly place their residents at the heart of all they do.


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Review from H L (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous staff. So much care and attention is given to my mum. Great variety of events and activities to support residents and their families.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful feedback. It’s always a pleasure to receive such heart-warming praise for Willow Court, its staff and the care they provide, all of which helps to enrich the lives of their residents. We are so pleased to hear your mother is enjoying living here.


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Review from V A (Wife of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and her husband joined my self and my husband to attend the Christmas Dinner on the evening of 17th December, we had a lovely time and the food was really lovely, the staff were so attentive and good fun. It was a very good start to Christmas well-done everyone.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this great feedback. We are so pleased that you and your family enjoyed this Christmas celebration. The Chef and all the staff work hard to make these events a success.


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Review from J R (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 5 months. I am very impressed by the care and consideration that all the staff show.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this kind review. It is always a pleasure to receive such wonderful praise. We will ensure that this is passed on to the staff at Willow Court, who do such a great job of caring for their lovely residents.


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Current Review Score: 8.8 (8.810)

Overview of Review Score

The Review Score of 8.8 (8.810) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for Willow Court is calculated as follows: ( (57 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 93 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.294 Points relating to the number of positive Reviews for Willow Court is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 8 Positive Reviews ÷ 16.2 = 0.494

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Coni

Coni Anang

Job Title: Manager

Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.


Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.


Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.


Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.