Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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8.4 179 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.

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Care Provided by Willow Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Coni Anang (Home Manager)
  • Admission Criteria
    • Private and Local Authority referrals
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Willow Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Parking is available on site


Willow Court Reviews (179)

Total of 179, showing 61-80
8.4

Willow Court has a Review Score of 8.4 (8.367) out of 10, based on 4 reviews in the last 2 years. Over all time Willow Court has 179 reviews.

Overall Experience

  • 147
  • 29
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Date Published

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Review from Chris G (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can see the care and attention that is provided. It's lovely, such a friendly place. I feel my father is given great care.

Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. Feedback is really important in ensuring that we continually maintain great standards of care for our service users.


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Review from Caroline S (Granddaughter of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came here for a Christmas meal. Very festive and great service.

Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. Feedback is very important and we are delighted that you enjoyed a Christmas meal with us whilst visiting a relative.


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Review from Timothy E (Regular Volunteer) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was invited to a Christmas lunch which was absolutely excellent. The food and presentation surpassed many restaurants. The manager and her staff served. Very memorable.

Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. We are so pleased that you were able to enjoy a Christmas meal at Willow Court with your loved one.


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Review from Andrew W (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Willow Court have worked very hard to help my recently widowed mother to settle into a very new living arrangement at a time of much grief for her and family members.
They have been marvellous and have on the one hand given her space to grieve and reflect whilst on the other hand encouraged
her to join into activities. It is taking time but we are already beginning to see the return of a 'twinkle in her eye'.

Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. Your feedback is really important to us to ensure that we continue to maintain the high level of care provided by all staff.


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Review from J B (Son of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very briefly then, the impact that everyone on Heather Vale has had on Mum's wellbeing has been brilliant. They have unearthed aspects of her character and personality that we thought had been lost forever. The smiles on their faces, their bright eyes, the colourful clothing they all wear and the decorations
they put up, lifts the spirits of everyone - just brilliant. Thank you!

Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for submitting a review. The feedback you have provided is very valuable to Willow Court.


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Review from Ben K (Grandson of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, welcoming place to visit my grandmother. The staff at Willow Court helped make our special celebration for our grandmother a brilliant day. Thank you!

Reply from Cassie Larham, Care Services and Marketing Manager at Willow Court

Thank you for leaving a review. The team at Willow Court are really pleased that they were able to make the day special for your grandmother. We understand that family time is very important and so staff will always go out of their way to make family and friends feel welcome. Willow Court look forward to you visiting again.


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Review from Eileen F (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Watching mum slowly deteriorate and withdraw continues to be a very sad and stressful experience. Yet, the levels of care and support mum receives at Willow Court is beyond anything I would have anticipated. Some issues are particularly challenging and yet the carers remain kind, compassionate, optimistic
and resourceful. The home is warm, friendly and exceptionally clean. The decor and furniture are homely and inviting, the food without fail is nourishing, plentiful and tasty. As a visitor it is very uplifting to see all the activities taking place. Primarily, for me, the dignity and respect showed towards my mum gives me peace of mind, that I am so very grateful for.

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Review from Helen B (Friend of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited a resident twice and have always found the home clean - after the first time I came, there was a terrible smell of urine upstairs. Came for a meal which was excellent. Food, service, staff, cleanliness all excellent. Everyone seemed very happy and friendly.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for you review. We really appreciate customers taking time to provide feedback on their experiences. We are sorry to hear of the earlier issue and do assure you that we conduct regular checks throughout our home to maintain a beautiful environment for our residents to live in. We are pleased that you enjoyed a wonderful meal and will ensure that the Chef and our hard working care staff are notified of your kind praise. We look forward to welcoming you again to our home in the near future.


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Review from Ian C (Friend of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice evening out, outstanding food and atmosphere. Good opportunity to see the more relaxed side to a care home. A novel idea giving residents and family a chance to get together.

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Review from B W (Friend of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent food, staff can't do enough for you. Such a pleasurable experience. Well done to all involved in making it such a memorable evening.

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Review from Laura Louise V (Friend of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful food and wonderful atmosphere.

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Review from Christine S (Niece of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately my aunt was only at Willow Court for 24 hours before she passed away, however, the care and compassion the staff showed for both her and us as a family during that short time was excellent.

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Review from Pat P (Friend of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a dinner (fine dining) with one of your residents and was very impressed by the food, the very friendly atmosphere and the care and attention of the staff. The monthly meals are a brilliant idea.

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Review from C S (Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Do enjoy the food and the activities.

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Review from Jennifer B (Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a pleasant surprise to be invited to breakfast on the basement floor, where the staff made us welcome and the music was playing. They created a happy atmosphere, as indeed they always do. Those feeling glum are cheered up and encouraged as a result!

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Review from L G (Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Very good staff.

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Review from M F (Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my time at Willow Court. There is always something to do, the food being very good.
The gardening club all worked well together.

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Review from John H (Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy living here, staff very helpful and kind.

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Review from Raymond P (Friend of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice modern premises, lots of facilities (like Cafe Paris), pleasant staff, lots of activities for residents.

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Review from Kevin J (Son-in-law of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was in Willow Court for some 20 months. At every stage, he was treated with care and affection by all the staff. The food and the activities were outstanding and we are so grateful to the entire team there.

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Current Review Score: 8.4 (8.367)

Overview of Review Score

The Review Score of 8.4 (8.367) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Willow Court is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) ) ÷ 47 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.622 Points relating to the number of positive Reviews for Willow Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 4 Positive Reviews ÷ 16.2 = 0.247

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Coni

Coni Anang

Job Title: Manager

Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.


Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.


Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.


Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.