Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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8.4 179 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.

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Care Provided by Willow Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Coni Anang (Home Manager)
  • Admission Criteria
    • Private and Local Authority referrals
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Willow Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Parking is available on site


Willow Court Reviews (179)

Total of 179, showing 81-100
8.4

Willow Court has a Review Score of 8.4 (8.367) out of 10, based on 4 reviews in the last 2 years. Over all time Willow Court has 179 reviews.

Overall Experience

  • 147
  • 29
  • 3
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Date Published

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Review from Madeleine A (Wife of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Casino Royale event beautifully decorated, impressive and imaginative décor. A lot of effort has been made to capture the atmosphere of a casino - pleasant background music. Attractive flower arrangements and table settings. It is obvious that the staff have worked extremely hard. Many thanks.

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Review from Billy A (Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all lovely and good, caring and kind.
I am very well looked after.
Management first class.

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Review from A C (Granddaughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and cared for my grandmother very well. This is the only home she has ever liked.

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Review from Richard M (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided at Willow Croft is excellent and nothing is too much trouble for the staff who all take real pride in their job. They are clearly well organised and knew what they have to do. They are always friendly and have a smile of their faces. My wife and I really appreciate the care that is
provided.

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Review from Ann D (Relative of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed on walking into the reception to see the amount of decoration and the staff dressed in glamorous dresses with a super hairdresser.
The garden looked great with a marquee decorated to resemble a casino and a "real James bond to give it a real atmosphere. The staff were very attentive
and encouraged everyone to be involved. Several clients were swaying to the music and obviously enjoying the occasion. Great singer.

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Review from Brian S (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always well looked after. She is always nice and clean. Her carers are nice and friendly towards me and mum. She is well assisted with catering her meals if need be. I feed her with supper when I'm here, which I enjoy.
The staff always make sure mum always has a drink if she needs one.

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Review from Morgan M (Friend of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone in the care home are friendly and welcoming. They always make sure everyone is involved in their activity.

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Review from Ann G (Wife of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Willow Court to be welcoming, friendly and responsive to the needs of myself and my husband.
Staff treat my husband with dignity and humour.

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Review from L D (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always looked after all standards of service and carers excellent.
Atmosphere very jolly despite a challenging job.
Relatives always welcome and privacy always respected on all levels.

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Review from Carol S (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are very satisfied. All the carers have a very challenging and difficult job to do.
Thank you each and everyone at Willow Court.
As a suggestion, maybe some volunteers to maintain garden areas eg Guides/Scouts/Help in Community.

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Review from Patricia H (Friend of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was tidy and very welcoming. I was impressed with how the staff treated their residents in the care home, with respect, making them feel comfortable. The entertainment was amazing, the residents all looked lovely and enjoyed the band theme.

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Review from Valerie F (Daughter of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Willow Court. She is very happy there. All the staff, carers and management are always very polite and helpful when we have a problem. They can't do enough for my mother and are all very kind and caring. There is always plenty of activities going on which my mother loves to
attend. I couldn't wish for a better home for her to spend the rest of the time she has left.

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Review from Melvyn A (Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank you all for your very hard work in achieving such high standards. I look forward to the meals I recieve each day.
I have never been disappointed. It's a good, healthy balanced diet. Sugar and salt, in moderation. The range of desserts is also excellent.

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Review from E N (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here 7 months arriving straight from the hospital. I have improved greatly healthwise due to the excellent services of the staff. I am now going home feeling extremely grateful to all at Willow Court for their excellent care of me.

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Review from Jennifer S (Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Breakfast today was first class. Thank you.

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Review from Suzanne W (Daughter of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After realising our mother needed daily and consistent care, we like so many families, were faced with a serious decision. Four months on, we are all really happy with the way she is being cared for and supported. Any initial concerns we had were quickly forgotten. She is safe and happy. I visit my
mother most days and I can honestly say that, on the whole, the staff at all levels are kind, caring and respectful of their elderly, vulnerable residents. Well done and thank you!!

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Review from Paula P (Wife of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but admiration for the way Willow Court is run. The residents are treated with dignity and given good support, and everyone is very friendly and welcoming. The change of decorations throughout the year makes a wonderful distraction, and the photographs on the walls of the residents involved
in activities gives it a homely look. There is a wide range of activities to make sure there is something for everyone, and the landscaped garden means that you can enjoy the changing of the seasons. I would happily recommend Willow Court to my friends whether for day care, respite care or permanent residence.

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Review from Susan H (Friend of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Called in today to the 'bake-off'. Thank you for making us so welcome. My husband and I were very impressed by the calming, warm reception from the staff and residents.

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Review from Jean M (Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the carers, night and day lovely, almost without exception and get on well with them. The food, on the whole, is quite good.

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Review from C R (Relative of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to the home. The first impression is the environment is good. The evening was very pleasant and the dinner was excellent indeed, the sweet portion was too big.

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Current Review Score: 8.4 (8.367)

Overview of Review Score

The Review Score of 8.4 (8.367) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Willow Court is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) ) ÷ 47 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.622 Points relating to the number of positive Reviews for Willow Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 4 Positive Reviews ÷ 16.2 = 0.247

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Coni

Coni Anang

Job Title: Manager

Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.


Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.


Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.


Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.