Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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8.4 179 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.

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Care Provided by Willow Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Coni Anang (Home Manager)
  • Admission Criteria
    • Private and Local Authority referrals
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Willow Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Parking is available on site


Willow Court Reviews (179)

Total of 179, showing 141-160
8.4

Willow Court has a Review Score of 8.4 (8.367) out of 10, based on 4 reviews in the last 2 years. Over all time Willow Court has 179 reviews.

Overall Experience

  • 147
  • 29
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Review from Emma I (Niece of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a great evening at the pop-up restaurant. Such a lovely evening which my aunt has really enjoyed.

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Review from Gerald W (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Willow Court for the past five months which have been as happy as on could have wished. The service I have received from all the staff and members are of the highest order. I wish them all the best in the future and expect these standards to be kept up.

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Review from J B (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dinner party restaurant evening.
Beautifully presented, delicious food and convivial atmosphere. Residents and family all interacting very social. Thank you.

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Review from Eileen G (Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The stay has been marvellous, the care and attention I have received is something I'll always remember it. Thanks to everyone also the chef being so kind making me a birthday cake and all the food that has been cooked.

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Review from Joy P (Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Willow Court for just 4 months and I would like to say that the caring staff (night and day) and the housekeeping staff are excellent. They are always considerate, helpful and supportive. There are plenty of activities to join in each day if wanted which gives an opportunity
to meet other residents and make new friends. I already realise that my decision to come and stay at Willow Court was the right one.

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Review from P S (Brother of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my sister yesterday and was delighted to find the home covered in decorations for Easter and all the staff friendly and smiling. My sister was happy and said many good things about the home and the staff, who greeted me with smiles and friendly chat as they did with her. The manager should
be congratulated for creating a wonderful atmosphere.

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Review from Sheila H (Daughter of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Willow Court have really helped my mother transition well to living in care. The warmth provided here from all the staff is outstanding and that is so important when I, her daughter, live very far away. Nothing has been too much trouble and I very much like that I saw proactive caring on
the medical side when she went through a challenging time of late. The rooms are a very nice size allowing space for wheelchair, walking frame, tray etc. without feeling crowded and there is a reasonable amount of space in the wardrobe and draws. It is always clean and never so perfect that it does not feel like home. There are lots of activities and lots of smiles and laughter. I was made to feel very welcome when I was able to visit. This place gets a big thumbs up from me!

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Review from David L (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful and keen to assist the residents. Overall the home is very well managed.

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Review from Patricia C (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all be very kind and courteous and the managers are good.

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Review from A D (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that my father has received. Within days of being there, he showed great improvement in his physio and mental health. After less than two weeks he is better than he has been for years. I am certain that this is down to the excellent care provided by the staff. They are
all without fail dedicated, professional caring people who really have made my fathers stay so pleasant and beneficial for him. The buildings are well kept and the setting is inviting in a quiet location. Inside is bright with lots of daylight. There are plenty of areas for residents to be out of their rooms. The food is also excellent with good variety and choice. I could not recommend this care home enough!!

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Review from Alice M (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is so wonderful. I have no problem in the care and manager here is wonderful. The food is very good.

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Review from Elvira M (Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and kind. Lovely room. Very happy here.

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Review from Joan B (Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The setting is good, enjoyable food and helpful staff.
Managers helpful and support you.

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Review from Terry P (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's Ok here, we all get along and that's the main thing.

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Review from Terry P (Husband of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, excellent staff.
Wife very happy.
I'm always made welcome and nothing is too much effort.
Good management of service.

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Review from Patricia C (Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and commitment shown to me during my stay has never been less than excellent. The staff are so friendly, but always professional in every aspect of care.
I was made to feel special at all times and the same care seemed to apply to the other residents.
My grateful thanks to all.

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Review from Phyllis T (Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been an honour to stay here. Everyone has been wonderful. The food was wonderful certainly made me a lot stronger to cope at home. People who come here are very lucky.

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Review from Joan S (Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The garden party was wonderful, well done to all the staff who worked very hard to make it a great day.

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Review from S E (Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Willow Court was exceptional, the staff, nothing was too much trouble to help you, also the management. I would recommend Willow Court to all my friends.

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Review from Joan B (Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely and the garden party on 16/7/16 was so good myself and my family enjoyed so much, the manager is so good and did wonderful decorations, lovely home.

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Current Review Score: 8.4 (8.367)

Overview of Review Score

The Review Score of 8.4 (8.367) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Willow Court is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) ) ÷ 47 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.622 Points relating to the number of positive Reviews for Willow Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 4 Positive Reviews ÷ 16.2 = 0.247

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Coni

Coni Anang

Job Title: Manager

Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.


Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.


Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.


Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.