Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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8.4 179 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.

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Care Provided by Willow Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Coni Anang (Home Manager)
  • Admission Criteria
    • Private and Local Authority referrals
    • Ages 65+
  • Room Information
    • Single Rooms (81)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willow Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Willow Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Parking is available on site


Willow Court Reviews (179)

Total of 179, showing 161-179
8.4

Willow Court has a Review Score of 8.4 (8.367) out of 10, based on 4 reviews in the last 2 years. Over all time Willow Court has 179 reviews.

Overall Experience

  • 147
  • 29
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Date Published

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Review from Anne M (Daughter-in-law of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely afternoon at the fayre. Staff dressed up, made us feel welcome, encouraged us to participate in the music and dancing. Mum really enjoyed the day too! The decoration and balloons were lovely and I think everyone had a great time. Thank you so much for inviting us.

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Review from Joan M (Daughter-in-law of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was wonderful. Staff made us welcome and show great interest. Mum had a very good time. The decoration was very becoming and lovely. Staff dress was also extremely lovely, the entertainment was very well done. We all had a lovely day. Thanks for the invite.

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Review from Julie S (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On Monday 25th April, I enjoyed yet another lovely evening with my dad at the dining club, having been to this special event before. As usual the meal was superb and the chefs surpassed themselves once again. It was served in a very ambient setting and in a very professional way. Both myself and my
dad had a wonderful time. I think it is an excellent way to be with your loved one in a familiar environment to them. I really hope it becomes a regular event.

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Review from Ronald M (Resident) assisted by family/friend published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willow Court is welcoming, colourful and stimulating. The manager is a most tasteful, imaginative and smart person. She has made this home so colourful, interesting, friendly and efficient. She heads a good, thoughtful, respectful, efficient team of staff who are set on helping and encouraging people
who stay there. The first floor manager is a very enthusiastic, competent, caring and professional person. When we had a health scare, he was very prompt and used his special kit to check blood pressure, pulse, temperature etc very speedily. He listens to what people say and solves problems. The carers are devoted to their patients and most respectful.

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Review from B W (Husband of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased and relieved by the way in which my wife settled into the full time care at Willow Court. This appeared to be largely due to the consideration and understanding offered by the caring staff.

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Review from Dilys O (Friend of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another wonderful evening at Willow Court "pop up" restaurant for residents and their guests. It is fine dining at its best is a relaxed atmosphere. The classic starter -fresh asparagus in hollandaise sauce and it being light and appetising. Followed by a chunk of cod fillet dusted with cheddar crumbs
in a black olive/tomato buerre blanc, sat on horseradish mash- so gave it extra bite. Yummy! To end....a dessert as pretty as a picture: tea and raisin pannacotta beautifully presented and decorated with a pansy- a delight to the eye and it tasted divine. Willow Court is fortunate to have two innovative and talented chefs who offer these monthly "fine dining evenings" for the residents, many of whom would find it difficult to get out to local restaurants. Thank you the chefs and all the staff involved in making this another memorable evening.

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Review from C W (Friend of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a splendid evening! Chef and his colleagues had put together a wonderful menu. We began with the asparagus, poached egg and hollandaise sauce which was lovely to look at whilst our host enjoyed deep fried stilton stuffed mushroom. For the main course our host enjoyed chicken stuffed with wild mushrooms
wrapped in parma ham, this was a lovely combination and along with the potato, carrots and baby turnips was a picture on the plate. Our horseradish and cheddar crusted cod fillet was served on a bed of mashed potato and was a great combination of taste and texture. For dessert we enjoyed either tiramisu, elegantly served in a large glass of tea and raison panacotta here the chefs had excelled themselves. Panacotta topped with a pansy and accompanied by cream served in a chocolate powder crusted egg on top of chocolate sauce. This was exquisite food and we all enjoyed ourselves. Bravo to all at Willow Court.

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Review from Amanda G (Niece of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the care and attention that the staff give to all the residents. The cleanliness of the care home was impeccable. So friendly, caring and my uncle was so well cared for.
I shall miss all the friendly staff and wish them all well for the future, and a massive thank you to all
at Willow Court for taking care of my uncle.

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Review from Carole (Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 10 days due to an infection in my leg. The home is very friendly and all care staff are great. The manager are so helpful and nothing is too much trouble. The manager of the unit i'm in makes me feel so welcome on arrival and made me also feel so at ease. I hope that if I go into
hospital again and need to be transferred to a unit that I would come back to Willow Court if I met criteria.

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Review from Michael (Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy, lovely home.

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Review from Clifford G (Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

They have good food and I feel safe.

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Review from Ras R (Goddaughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been an excellent week, thank you

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Review from Jacqueline (Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It's been a good experience, I've been here a long time. Staff are friendly. The majority of times the girls are good to talk to, helpful and supportive.

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Review from David F (Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is in good control.

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Review from Patricia P (Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed myself. I like the staff.

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Review from Kathleen H (Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never met such genuine caring staff.

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Review from Irene C (Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm well fed and everything is so good no complaints.

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Review from Muriel D (Resident) published on 31 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are good and helpful. Residents are well looked after. Very good food. I'm most happy to be there. Good laughter at times. Staff work very hard. Staff are very good no problems.

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Review from David F (Resident) assisted by family/friend published on 8 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was resident at Willow Court for two plus weeks and can honestly so that my care was excellent in every way. The staff were very thoughtful and caring, and shared great commitment to their duties. My visitors were always made to feel welcome and the atmosphere was always very cheerful. Meals were
of a consistently high standard. Management were visible and attentive, throughout. My stay was for post operation care and attention; I felt very relaxed by the end of my stay and due to the on-suite physiotherapy. I regained my strength and mobility. A very positive experience in every respect, thank you Willow Court.

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Current Review Score: 8.4 (8.367)

Overview of Review Score

The Review Score of 8.4 (8.367) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.745 for Willow Court is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) ) ÷ 47 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.622 Points relating to the number of positive Reviews for Willow Court is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2. 4 Positive Reviews ÷ 16.2 = 0.247

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Coni

Coni Anang

Job Title: Manager

Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.


Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.


Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.


Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.