Willowthorpe Care Home

High Street, Stanstead Abbotts, Ware SG12 8AS
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8.4 27 Reviews
  • Willowthorpe Care Home, Ware
Purpose built to cater for residents' specific needs, Willowthorpe opened in April 2005. The home is situated in the charming Hertfordshire town of Stanstead Abbotts. With picturesque riverside views, Willowthorpe attracts an array of wildlife as well as narrowboats mooring at the home.

Willowthorpe pride themselves on providing the very latest facilities and the highest standards in person centred care.

All rooms at Willowthorpe are single en-suite with shower facilities, and are decorated to a very high specification and may be personalised.

Willowthorpe offers two levels of care within different areas of the home. A 32-bed residential care environment caters for the more physically active resident, offering easy access to spacious grounds. The dementia care courtyard environment is designed to meet the specific needs of older people who have dementia related needs. This area provides a safe and secure space, offering residents freedom to move around its walk ways.

Willowthorpe offers residents a choice of period style lounges and dining areas, together with a sunny, riverside garden terrace and courtyard. The beautifully kept grounds at Willowthorpe offer views along the river, with easy access pathways for outdoor activities.

Willowthorpe offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

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Care Provided by Willowthorpe Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Edwards (Manager)
  • Admission Criteria
    • Comprehensive Pre Admission Assessment/Life Histories
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (53)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willowthorpe Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Willowthorpe Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Willowthorpe Care Home Reviews (27)

Total of 27, showing 21-27
8.4

Willowthorpe Care Home has a Review Score of 8.4 (8.392) out of 10, based on 4 reviews in the last 2 years. Over all time Willowthorpe Care Home has 27 reviews.

Overall Experience

  • 22
  • 5
  • 0
  • 0
  • 0

Date Published

27
1
3
4
23

Review from Andrew C (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident for 6 years and was always well treated and looked after.
Willowthorpe is how a home should be run.
Thank you.

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Review from Neil S (Friend of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend said he was very content here, this was two weeks after he protested he didn't want to go into a home.
I have managed several elderly relatives and friends through care homes. I really didn't think places like Willowthorpe existed. Even compared to the best of the other I know Willowthorpe
is head and shoulders above. From the moment you walk in the smell, decor, food and the atmosphere you feel you are part of a happy team that really care about their customers.
Others homes ban you at meal times and bedtimes Willowthorpe not only welcome you, feed you excellent home cooked food, but encourages you to help with the care. If I end up at Willowthorpe I would be very happy.

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Review from Stephen S (Cousin of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin lived at Willowthorpe from January 2015 until her death on 21st September 2017. She was happy and well cared for during that time. The staff were kind and caring. The care home was clean warm and comfortable. There were plenty of activities for her to take part in. We are very grateful to
the staff at Willowthorpe for making the last years of my cousin's life as happy and entertained.

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Review from Patricia A (Resident) published on 28 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have resided here for approximately eight months but have had many respite periods here. My husband was here with dementia and I visited him twice a week. The staff were very kind to him but sadly he died three years ago. I was living on my own and feeling that I was not capable of doing jobs there.
I became a resident here and I do not regret it.
Nobody is perfect but the staff here are excellent (when they are all present!)
My room is very pleasant with a lovely view of the garden and the boatyard. I have no complaints worth mentioning!

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Review from D W (Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory and efficient.

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Review from V M (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely village location, set in lovely gardens on the banks of the River Lee, always something to look at the river.
Many activities and trips organised, staff are very friendly and helpful.
Regular review meetings with suggestions to improvements to care plans.
Great interaction between family,
residents and staff.

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Review from Pauline W (Daughter of Resident) published on 19 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowthorpe provided loving and attentive care to my mother throughout her time there and gave us great support during her final illness. The staff recognise that residents have different needs and they respected my mother's desire for privacy, whilst encouraging her to join other residents for some
meals. My mother particularly loved the garden and watching life on the river.

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Current Review Score: 8.4 (8.392)

Overview of Review Score

The Review Score of 8.4 (8.392) out of 10 for Willowthorpe Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Willowthorpe Care Home is calculated as follows: ( (33 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.732 Points relating to the number of positive Reviews for Willowthorpe Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 4 Positive Reviews ÷ 11.2 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Lisa

Lisa Edwards

Job Title: Home Manager

I have worked in the care environment for over 25 years and can think of no better environment to be in. Over this time, I have strived to improve and hone my skills and qualifications. B&M Care not only want the best for their residents but also want this for their staff which is what attracted me to work with them and joined The Chadwick.


Working alongside a great team, we endeavour to promote and encourage independence and confidence whilst ensuring a social environment and engaging activities to develop a community within the home.