The Lodge Care Home

5 Broad Street, Hemel Hempstead HP2 5BW
Submit a Review
9.7 100 Reviews
  • The Lodge Care Home, Hemel Hempstead
The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.

The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.

All bedrooms have en-suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.

Show The Lodge Care Home on the Map

Care Provided by The Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Pinner (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact The Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Lodge Care Home Reviews (100)

Total of 100, showing 21-40
9.7

The Lodge Care Home has a Review Score of 9.7 (9.716) out of 10, based on 30 reviews in the last 2 years. Over all time The Lodge Care Home has 100 reviews.

Overall Experience

  • 74
  • 23
  • 2
  • 1
  • 0

Date Published

100
2
8
30
70

Review from Mark A (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellently presented/very clean/tidy/and very well maintained.
The staff are trained to the highest standard and a credit to the health service.
All residents seem very happy and contented.
Food is of the highest standard and the rooms are of a grade 5 hotel.
The Lodge is a fantastic
example of healthcare at its excellence.
I would recommend The Lodge to any person needing this help.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to review The Lodge. What a lovely complimentary review. We are pleased that you are happy with the service that we provide and that you feel it is provided to a high standard. Exactly what we want to achieve for all at The Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my terrible experience at another care home, it was so lovely to arrive here to a friendly welcome from the staff and seeing the rooms. Nothing is too much trouble, one night one of the girls sat and talked for fifteen minutes. I think she saw I was down. Above and beyond I would call it.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to review The Lodge. I am glad to hear that you are enjoying staying at The Lodge and glad you feel supported by the staff and the service we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Wife of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband enjoyed his stay and was very pleased with everything.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review. This really helps us as a home and the service that we provide. I am pleased to hear your husband enjoyed his first stay with us at The Lodge and that this was a positive experience. We look forward to welcoming your husband back to The Lodge when he wishes to have another respite stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring and safe environment for your loved one.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to review The Lodge. It is pleasing to hear that you feel the service we provide is caring and that we provide a safe environment. I will share with the team your positive review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F P (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has completely settled in The Lodge Care Home and his basic needs are being met with empathy. The staff have made a huge effort to understand him, being attentive to his needs.
Communication between staff could be improved. Always have a lovely welcome when I arrive at the front office.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you very much for taking the time to send in a review for The Lodge. It is lovely to hear that you had a positive experience when visiting The Lodge and that your dad's needs are being met. It is always good to hear too on ways we can improve. I will share the review with the staff at The Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aron R (Nephew of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle had the best care. He was well-looked after by dedicated, passionate, and all-round lovely people.
The home was always welcoming and made our visits enjoyable.
Thank you to all the staff who work so hard!

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write such a lovely review. It is always welcoming to hear such kind words about the team and service we provide. We are very happy that everyone had a positive experience whilst being at The Lodge. I will ensure that I share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H W (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted by the care and kindness shown to my mum since she has been at The Lodge. Every member of staff I have met has been friendly and welcoming. I am also very impressed by the range of activities and entertainment provided by the very enthusiastic engagement staff.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to send in a review and also your positive comments about the service we provided. It was a pleasure and honour to have cared and looked after your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise M (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum is receiving. Every time I visit her she is clean, well-dressed, well fed and hydrated. The staff are caring, kind and very professional. I am happy at the end of my visits to leave her in the care of the staff. Well done!

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to submit a review. We are glad to hear of the positive review and that you are happy with the service we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June B (Brother of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am completing this review as I have power of attorney for my brother. I am completely satisfied with the care given to him. The staff are always friendly and caring when I visit and always telephone me, should the need arise, about his health. I also see a lot of the activities and what is going on
on Facebook which I like as I live away from Hemel. Also, they help him video call me frequently.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to review us, I will pass on your kind words to the care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been warmly welcomed since coming to The Lodge Care Home, all members of staff are friendly and approachable and nothing is too much. There's plenty for residents to do and plenty of entertainment and the family is welcome to participate. The support for me, as Mum's daughter, from all staff
has been paramount to my own health worries and has made the move to a care home a lot easier.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for the positive review and for taking the time to do this. We are pleased to hear that we helped make the move a lot easier.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Moya W (Wife of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident at The Lodge for four weeks, and from the very beginning, I found all the staff to be very kind, caring and empathetic to us both.
I am so happy to say that my husband seemed to have settled in straight away, which was such a relief.
Thank you all.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review. I am delighted to hear that you were happy with the service provided and that your husband settled in very quickly. I will pass your kind comments on to the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley F (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Lodge Care Home for nearly three years and is happy and well looked after. She receives excellent care and the staff are very hard working and professional while being approachable and friendly. Management is approachable and the food is lovely. The home is clean and helpful at
all times. The laundry is done to a high standard. The home is safe and secure and meets all my mum's needs. The activities/engagement lead is excellent, I cannot praise her highly enough.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review. We are really pleased that you are happy with the service we provide and you feel that we are meeting Mum's needs, plus keeping her safe too. It is a pleasure to look after Mum and also work together with such a supportive family as well. Your review is very much appreciated. I will ensure that all the staff in those key areas mentioned will be made aware of your positive feedback. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rodger P (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of The Lodge Care Home, following Mum's 10-week stay in the hospital and her subsequent discharge in the first week of December 2022, has been both professional and caring throughout. Right from the initial phone contact and tour of the lodge and its facilities, through to choosing a room
ready for Mum on discharge has been positively supported by the team at The Lodge with good communication. My mum settled in very quickly and has now been a resident for three weeks. The support she receives from the staff is first-rate, while she is enjoying her food and is proud of her nice new room. During her stay, there has been no deprivation of service or standards over weekends or during the busy Christmas period.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write such a positive review. I am so pleased you are happy with what The Lodge provides and it is great to hear even during the busy festive period that we still continue providing what your mum and you as a family need to ensure Mum gets the best possible care. I will share your positive feedback with the staff, who I know will be pleased to hear your kind and positive comments. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H P (Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of food varies from excellent to enjoyable.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to complete a care home review and am glad you are enjoying the food provided and are happy with the service we provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn F (Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Feel safe, very homely.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you Lynn for taking the time to complete a review for The Lodge. We are very pleased to hear that your feel the environment is homely and most importantly that you feel safe too. It is a pleasure to look after and care for you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill H (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to the Lodge for respite care having been in hospital, from my point of view the communication was prompt and helpful. The care and support Mum received was good, giving Mum some confidence back. The activities, run on a daily basis, were fun and a lot of effort was made to arrange, I'm
sure. Would recommend it to others needing support from a home like this. Thank you.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to review The Lodge. We are pleased that you are happy with the service we provided. It is lovely to hear that your mum regained some confidence back too. We would love to welcome your mum back to stay with us, if ever the need arose.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra S (Wife of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was treated with understanding and good humour. The staff treated him as an individual and became friends to him. Management were especially accommodating regarding his particular needs. The activities provided were amazing and the whole atmosphere was one of an extended family.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you, what a nice review and kind words. I am very pleased that you were satisfied with the care we provided and that your husband was treated as an individual. Again happy about the activities and engagement and that we created for you and your husband that "family atmosphere". I will pass on your comments to all the staff. We look forward to seeing you both again. It was a pleasure to have your husband stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith H (Daughter-in-law of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law loves it here. It's clean and friendly, and the food is just what she likes. The staff can't do enough for her.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you very much for your review, Judith. That is so lovely to hear that you are fully satisfied with the care that is provided for your mother-in-law. I will pass the positive comments onto the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley M (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came here on discharge from hospital, initially, she had to isolate for two weeks but we could visit each day in her room. The staff have, without exception, been lovely. I have been on the phone a number of times, to Mum when staff have come in, unaware that I'm listening. They have always been
kind, polite, caring and listen to her.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for your kind review. I am so pleased that we managed to make Mum's stay with us from hospital a good one and that we did communicate with you all well. If ever you require our help again, please do not hesitate to call us. Hope Mum is settled back in her home environment now.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin B (Son of Resident) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Dad into the Lodge approximately two months ago. When he arrived, Dad was underweight, really withdrawn and immobile. His last home did not look after him well. In the two months at The Lodge, Dad has put weight back on, has been more communicative and is now walking again, albeit with assistance.
We put this down to the nurturing environment the staff demonstrate and deliver on a daily basis. The nursing supervisor has played a critical role in engaging Dad on a one-to-one basis and bringing him into the wider group; this has been a great success. All of the staff are incredibly helpful and do what they say they will do, which is really refreshing. We are really happy with the level of care. Thank you.

Reply from Lisa Pinner, Home Manager at The Lodge Care Home

Thank you for taking the time to write a review. I am pleased that Dad has improved since residing at The Lodge. It is always lovely to hear such positive comments and glad you feel the staff are providing a good service for your Dad. I will pass on your comments to the staff as know this is what everyone wants to achieve for the residents in our care. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for The Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for The Lodge Care Home is calculated as follows: ( (276 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 359 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 14 Apr 2025

Private and Local Authority Residential and Low Needs Dementia


Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Lisa

Lisa Pinner

Job Title: Home Manager

Joined: 2014

My career within care started in 1989 when I have appointed the role of Care Assistant in a care home setting close to Potters Bar, Hertfordshire – an opportunity that led to my promotion to Assistant Manager in 1993. 1999 was a landmark in my category, one that saw my progress on to become Acting Home Manager, before being appointed a registered Home Manager in 2004. With a great number of years of experience, I felt confident enough to apply for the same role at The Lodge in 2014 – one that to date inspired me with a continual learning curve, and better fulfilled my passion for delivering person-specific residential and specialist dementia care.