The Lodge Care Home

5 Broad Street, Hemel Hempstead HP2 5BW
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9.7 100 Reviews
  • The Lodge Care Home, Hemel Hempstead
The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.

The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.

All bedrooms have en-suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.

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Care Provided by The Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Pinner (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact The Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Lodge Care Home Reviews (100)

Total of 100, showing 61-80
9.7

The Lodge Care Home has a Review Score of 9.7 (9.716) out of 10, based on 30 reviews in the last 2 years. Over all time The Lodge Care Home has 100 reviews.

Overall Experience

  • 74
  • 23
  • 2
  • 1
  • 0

Date Published

100
2
8
30
70

Review from Tony R (Son-in-law of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our latest visit to see my wife's father, the staff were keen to tell us how he was but also ask if my wife needed any further information. They seem to care about how she is coping with her father having dementia and is in a home. The Lodge is keen to keep us informed of how he is progressing. We
are both really happy that he is cared for by such lovely staff.

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Review from Margaret R (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The type of dementia my Dad has makes it very hard for him to communicate. The staff are really kind and thoughtful and help him get what he needs. The home is clean and well looked after. I am happy my Dad is being so well looked after.

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Review from Avril F (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is spotlessly clean, airy with lovely gardens. Food is excellent and all the staff are so caring and nice. The resident's rooms are clean and comfortable and I know my dad is being looked after well.

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Review from M W (Nephew of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all of the staff thoughtful and friendly and they all had time for you when dealing with them. I know my uncle appreciated the care he received.

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Review from Estelle D (Wife of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and administrators very caring and friendly. The staff are very pleasant and show great affection their patients. They also do a great job.

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Review from Rita W (Respite Resident) assisted by family/friend published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly welcoming atmosphere. Care staff all very caring and helpful. Good choice of food with individual tastes catered for. The manager was very efficient eg. arranging delivery of aids for the home in preparation for discharge. The lounge set aside for step down clients worked very well although
a quiet room away from the TV would have been useful, also for professional visitors to report client confidentially.

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Review from L L (Granddaughter of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for caring for my Nan. You did a better job than we could have ever done. We all know she wasn't the 'jollyest' but you made her all welcome and you weren't strict so that she could trust you when no visitors were there for her. I just want to say 'thank you'. No one could
have done a better job than you. Again, if I could, I would recommend everyone to go there.

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Review from Margaret F (Friend of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the home to give excellent care to our friend. The staff are very friendly and nothing seems to be too much trouble. The home is well maintained and her room is very light and modern. It always seems very clean. We are pleased that our friend is being so well looked after.

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Review from Jill M (Daughter of Resident) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at The Lodge for 2 1/2 years, the staff were absolutely amazing. They gave my mum superb care and affection. I would recommend the home to all.


Mum was loved by many at the home and their upset showed how much they cared. I couldn't have asked for more.


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Review from E R (Wife of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very satisfied with this home since my husband went to them in September 2015.

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Review from Paul F (Relative of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a relative can be a daunting task but the moment I encountered The Lodge and B&M Care, I felt confident and relaxed. Having used B&M Care on two previous occasions for other relatives, I have always found their service, staff and facilities to be excellent.


I simply would

not bother looking elsewhere.

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Review from Christine G (Daughter of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is always clean, shaved and happy when we see him. His clothing is always clean and tidy and he has his hair and nails cut regularly. He is always complimentary of the staff at The Lodge. He enjoys the food and having a choice of menu each day. The care he receives at The Lodge is excellent. Staff,
although busy, always have time for the residents. Nothing is too much bother for them when helping residents and their families. We are so glad that Dad is so well cared for as it means so much to us as we live such a long way away.
Thank you to everyone at The Lodge you are all wonderful.

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Review from M B (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant surroundings with 24hour accessibility. Staff seem very attentive and keen to improve the care of individuals who may need more help as their stay at The Lodge goes on.

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Review from Ronald B (Respite Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay here was very satisfactory. Food was excellent. Staff very helpful.
Want to come back.

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Review from M B (Wife of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean, does not smell. Management efficient, kind, caring and obliging. All staff are wonderful.

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Review from Deimante R (Friend of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a family friend of the resident who I was visiting every day or even twice a day. The staff were very friendly and helpful all the time and always found my friend very happy here.

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Review from Lily H (Wife of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we were very anxious when my husband was admitted. Would they take good enough care of a dear one? We did not fear, and with myself visiting daily, I soon came to know of the care and compassion already administered at The Lodge. Staff were kind and professional in their duties. We could
not have asked for better care and compassion to myself during the last few weeks and we were very supported. The Lodge is a truly outstanding care home and we will be forever grateful.

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Review from A R B (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at The Lodge for 6 weeks. On all of my visits to see her, the staff are always kind, courteous and all seem to enjoy what they are doing.
This creates a friendly atmosphere and I am confident that my mother is well looked after.
I would like to extend my sincere thanks
to the staff and management for all their help and kindness.

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Review from N M (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at this home for short periods while my family are on holiday. The home is very comfortable and well furnished. The staff are very friendly and perform their duties with much care and attention to the residents.

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Review from D H (Father-in-law of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been to see my 94-year-old uncle in another home many times. It always smells nasty. It is not anywhere near as good as The Lodge, in every way.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for The Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for The Lodge Care Home is calculated as follows: ( (276 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 359 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 14 Apr 2025

Private and Local Authority Residential and Low Needs Dementia


Awards / Recognitions (3)

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Meet the Team (1)

Lisa

Lisa Pinner

Job Title: Home Manager

Joined: 2014

My career within care started in 1989 when I have appointed the role of Care Assistant in a care home setting close to Potters Bar, Hertfordshire – an opportunity that led to my promotion to Assistant Manager in 1993. 1999 was a landmark in my category, one that saw my progress on to become Acting Home Manager, before being appointed a registered Home Manager in 2004. With a great number of years of experience, I felt confident enough to apply for the same role at The Lodge in 2014 – one that to date inspired me with a continual learning curve, and better fulfilled my passion for delivering person-specific residential and specialist dementia care.