The Lodge Care Home

5 Broad Street, Hemel Hempstead HP2 5BW
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9.7 100 Reviews
  • The Lodge Care Home, Hemel Hempstead
The Lodge provides friendly and professional care to all its residents, within the home which has many modern facilities.

The home creates personalised care programmes which are tailored to the needs of each resident, whether it is to suit a long term stay or a shorter respite stay.

All bedrooms have en-suite facilities and the home has a lively activities coordinator who has created a meaningful social calendar of activities and entertainment for residents to participate in.

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Care Provided by The Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Pinner (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact The Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Lodge Care Home Reviews (100)

Total of 100, showing 81-100
9.7

The Lodge Care Home has a Review Score of 9.7 (9.716) out of 10, based on 30 reviews in the last 2 years. Over all time The Lodge Care Home has 100 reviews.

Overall Experience

  • 74
  • 23
  • 2
  • 1
  • 0

Date Published

100
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8
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70

Review from Pauline G (Friend of Resident) published on 10 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my friend (someone I used to work with some year ago) at The Lodge several times. The staff are very friendly and helpful and my friend always looks clean and well cared for. He had a stroke about 9 months ago and is unable to speak, but the staff always appears patient with him and include
him in conversations. My friend seems very happy at the home and relays that he is happy to be there. He is well looked after and enjoys the food and has enough to eat.

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Review from Diana S (Friend of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first visit was very impressive, friendly, made you at ease and welcome. Residents were all clean, happy and well looked after. I won't put my name down yet! but a very nice place, I would recommend.

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Review from C H (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at The Lodge for 16 months and the care she receives is outstanding. The staff are very dedicated and every resident is treated with respect and their dignity is paramount, and to this end, The Lodge is a happy home. The residents are well fed, the home is very clean and tidy with
no smells, which is very important.
I feel The Lodge is managed extremely well and I could not have found a nicer home for my mother.

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Review from Valerie H (Friend of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff most friendly and very hard working.
The home is always spotlessly clean.

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Review from Carol OH (Daughter-in-law of Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was greeted by very friendly staff who explained how to sign in. Another member of staff took me to my Mother-in-law and during our walk chatted to me about my Mother-in-law. It was obvious from our conversation that he had taken the time to get to know her. During my visit, I was made to feel very
welcome, offered a drink and had a very pleasant visit. The Lodge has a calm and friendly atmosphere and I would most definitely recommend the home to friends and family.

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Review from Eric S (Resident) assisted by family/friend published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has gradually got used to living in the care home, and now says it is his home. He is settled and happy. Dad says all the staff are marvellous.

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Review from Ian P (Resident) assisted by family/friend published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay at The Lodge, surprisingly good. Food was good and many choices were offered. Staff were good and made my stay very welcome.

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Review from N B (Resident) assisted by family/friend published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff very good. Food is good, but not always my taste. Very happy with the room. Enjoy morning in the Edinburgh Lounge.

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Review from Karen B (Granddaughter of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran has lived in The Lodge since 2010. In the years she has lived there, I have been very happy with the care she has received. The staff are kind, professional and efficient. Most staff know me and greet me by name. They have an 'open door' visiting policy, so I can visit Gran whenever I like.
The Lodge feels homey and cosy. Gran is over 100 now, and they have managed her various health needs very well. I and my family have peace of mind knowing that Gran is safe and well-looked after.

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Review from Pauline (Daughter of Resident) published on 21 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Lodge for over 3 years now and I have nothing but praise for all the staff. I know my mum is safe and well looked after - the staff are so caring and nothing is too much trouble for them. They listen and act immediately on any concerns/suggestions I have in making mum happy and
comfortable.


There are lots of activities held at The Lodge and friends/families can join in too. It's lovely to do these things with my mum and we both had a brilliant time in the Summer at the Summer Fair.


I would definitely recommend The Lodge.


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Review from Sandra A (Friend of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in the home quite a while and has been very well looked after in all of her needs no complaints at all an excellent facility.

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Review from Brenda H (Daughter-in-law of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely welcoming. A cheery hello greets you after you close the front door - eventually always using your name. The staff make it their business to know you and the new resident quickly. The rooms are clean and bright and the individual amenities are clean and hygienic. The common rooms
have TV, easy chairs, coffee tables and tea, coffee and juice available to all. Staff are always there to keep a caring, helping hand. The dining areas are family arranged. Tables and chairs for 4. The excellent food The Lodge prepared was wonderful. Although in town, the owners have used every outdoor space to make different kinds of small gardens for the residents use. Nursing care is available every day. Although I now live too far away to visit regularly, I phone each week, I am always greeted as if there in person and told exactly how my relative is. A wonderful experience for residents and visitors.

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Review from Gemma P (Granddaughter of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a massive thank you for all of your hard work and dedication looking after my nan. I love the remembrance display around the home.

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Review from Sally (Husband of Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was respected, stimulated, cherished and loved.

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Review from Ann (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at the Lodge from April until her death at the beginning of November.
From the time she arrived, the staff could not have been more kind and considerate. Mum was encouraged to join in social activities and outings organised by Tony and we are sure that this contributed to her feeling of
contentment. When she became less active the staff still showed great care, concern and compassion.
As visitors, we were always made very welcome and it was nice to know that the manager and staff were always able instantly to bring us up to date with how she was faring.
Mum had a very happy stay and a comfortable and peaceful end.

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Review from Jan (Daughter of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a happier, content, person which I felt was not what she was when being looked and cared for by her daughters. I no longer see her frustrated and unhappy. When I visit she is happy and content - I am sure this is not so all the time but I do not see it - I feel my real mother is back, who
is happy and delighted to see me but it's okay for me to leave. The staff have always been positive and helpful and kind. Many, many thanks.

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Review from William (Husband of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very warm, welcoming atmosphere. Tone set by the manager who is very approachable and helpful. Site is on 4 floors and not easy to manage; some rooms have access to small (4steps) flights of stairs. This is a concern when residents have problems with balance and falling.

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Review from Raymond M (Friend of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my friend he had nothing but praise for the ambience, food, room and politeness and helpful staff. (The boxes I've not ticked is because I did not experience).

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Review from Isobel M (Daughter of Resident) published on 19 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at 5 care homes when choosing a respite placement for my father. I was impressed by the management of The Lodge and that they have several members of staff who have worked there for many years, which I felt was a good sign as many places seem to have difficulty retaining staff. Whenever I have
visited, there has been an air of calm unlike other homes which felt quite chaotic. On the day dad arrived, it was clear that all the staff were aware that dad was a new resident and greeted him by name. Dad requires a gluten free diet and on the first day I met the cook who showed me the gluten free products she had purchased and gave me the opportunity to discuss dad's requirements. Dad is still able bodied and the activities coordinator has taken dad out for walks to keep him active. Dad seems settled and happy and not displaying any anxiety which seemed to be a feature of his behaviour at home, I've been really impressed by The Lodge.

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Review from Deb L (Daughter of Resident) published on 19 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in hospital for 5 months! I was told she had late stage vascular dementia, that she would not get better only worse! I was told she could no longer live on her own and I would have to consider a care home as she would need 24 hour care! then I got a call from The Lodge. I spoke to a very
lovely lady (the manager) who told me they were going to assess mum with a view to her going to live at the Lodge. The assessment went very well and mum was moved to the Lodge that Friday morning. Mum has been at the lodge just over 1 week and I am amazed to see she is smiling laughing she knows who I am. She is walking and trying to talk, feeding herself and holding her own drink. This would not have happened with out the love and support given to my mum by all the staff at the Lodge, they are amazing people! They have spent lots of time with mum encouraging her to do things for herself. I highly recommend the Lodge care home and cant thank them enough for what they are doing.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for The Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for The Lodge Care Home is calculated as follows: ( (276 Excellents x 5) + (69 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 359 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 14 Apr 2025

Private and Local Authority Residential and Low Needs Dementia


Awards / Recognitions (3)

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Meet the Team (1)

Lisa

Lisa Pinner

Job Title: Home Manager

Joined: 2014

My career within care started in 1989 when I have appointed the role of Care Assistant in a care home setting close to Potters Bar, Hertfordshire – an opportunity that led to my promotion to Assistant Manager in 1993. 1999 was a landmark in my category, one that saw my progress on to become Acting Home Manager, before being appointed a registered Home Manager in 2004. With a great number of years of experience, I felt confident enough to apply for the same role at The Lodge in 2014 – one that to date inspired me with a continual learning curve, and better fulfilled my passion for delivering person-specific residential and specialist dementia care.