Lyndon Residential Home has a Review Score of 9.2 (9.212) out of 10, based on 7 reviews in the last 2 years. Over all time Lyndon Residential Home has 26 reviews.
Review from Margaret C (Daughter of Resident) published on 12 December 2016
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Review from Marion LS (Daughter of Resident) published on 23 September 2016
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Review from Eunice P (Resident) published on 24 May 2016
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Reply from Shubhes Shrestha, Home Manager at Lyndon Residential Home
First of all, a big ‘Thank You’ to our resident, Eunice, for an overall positive review!
Having said this, we must also address factual inaccuracies in the review itself. She has mentioned about the unsuitability of the cooking facility in the home. This could not be further from the truth, and certain concerns are due to current health issues, not the fact that we have not provided the correct nutrition for Eunice's needs.
At Lyndon, we use an award winning company. They provide us with a pre-prepared calorie specific diet especially designed for older people. All the pre-prepared meals are cooked in the kitchen in a special oven provided by the company itself. In fact, they have won many awards for food innovation and in particular in relation to modified texture (soft food).
At Lyndon, we pride ourselves on the care we provide; we are transparent when concerns are raised, having regular meetings with all our residents to ensure any issues raised are resolved quickly.
We very much value comments and suggestions from Eunice and her specific concern can be dealt with on an individual basis but we are obliged to challenge factual inaccuracies in her review particularly in reference to food and English culture.
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Review from Jan G (Daughter of Resident) published on 11 February 2016
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Review from Tom C (Son of Resident) published on 1 February 2016
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Review from C C (Daughter of Resident) published on 1 February 2016
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The Review Score of 9.2 (9.212) out of 10 for Lyndon Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.512 for Lyndon Residential Home is calculated as follows: ( (50 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 84 Ratings = 4.512
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Lyndon Residential Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 May 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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