Margaret House Residential and Dementia Care Home

Church End, Barley, Royston SG8 8JS
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9.9 109 Reviews
  • Margaret House Residential and Dementia Care Home, Royston
Margaret House residential and dementia care home is an independent, award winning family-run business.

Established in 1971, it offers long stay residential and dementia care as well as respite care, with either single or double rooms available.

Whether living in the beautiful, sympathetically converted former rectory or the purpose-built wing, the aim is the same - to provide a place that residents truly regard as their home.

Experienced, dedicated staff have a genuine care for, and understanding of, each individual resident’s needs, concerns or desires and that caring extends not only to residents but to their relatives as well.

Relatives and friends are always warmly welcome to join residents for lunch or dinner and to participate with them in any of the many varied activities and well being events that take place daily at Margaret House - where care means caring.

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Care Provided by Margaret House Residential and Dementia Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Thomas Kelly
  • Person in charge
  • Jacqueline Pope (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Margaret House Residential and Dementia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Residential Care £1,600 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,900

  • The fee charged depends on an individual assessment of need and the room chosen. It includes 24hr personalised care, all dietary requirements and our full wellbeing programme and activities.
  • (these prices are only a guideline, please contact Margaret House Residential and Dementia Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Relatives and friends always welcome at any time at Margaret House.


  • Parking

  • There's parking spaces available for clients and visitors at Margaret House.


Margaret House Residential and Dementia Care Home Reviews (109)

Total of 109, showing 41-60
9.9

Margaret House Residential and Dementia Care Home has a Review Score of 9.9 (9.861) out of 10, based on 12 reviews in the last 2 years. Over all time Margaret House Residential and Dementia Care Home has 109 reviews.

Overall Experience

  • 102
  • 5
  • 1
  • 0
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Date Published

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Review from L H (Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfortable and good food. Plenty of refreshments during the day.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review. We love having you here.


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Review from Sally H (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Margaret House, following a fall and major surgery, the staff have done everything possible to make my mother welcome, comfortable and settled. At all times she has been treated with patience, affection and professionalism. The family feel fortunate to have found such a caring home for
Mum.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit a review, it is a pleasure to look after your mum.


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Review from B A (Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Margaret House was a delight. The staff were second to none and the food was always good. I would recommend this care home to anyone!

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review. We are very glad that you enjoyed staying with us.


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Review from C G (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During lockdown number two, my father's condition has significantly deteriorated to the point where a home was the safest option for him. The staff made the transition from his home efficient and smooth, that he was looking forward to becoming a resident. Once he had arrived, he was made to feel at
home straight away; he had even started to do things that he hadn't done in years such as baking. I firmly believe it was down to the staff that he had improved cognitively, so much so, I had a conversation with him that seemed to have taken him back 18-months. Dad did frustratingly have an infection that really set in back in January, to the point the hospital put him in "end of life care". Once Dad returned from the hospital, the care that was put in place was second to none, so much so, that he has been able to stand, walk and talk again - which was a long way off the hospital's projection of - never walking again, and communication by nodding his head. I would strongly recommend Margaret House to anyone considering staying either long or short term. All the team are fantastic, with both Dad and family. An excellent care home that you can trust to take care of your loved ones - highly, highly recommended! Thank you Margaret House.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review.


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Review from Bethia S (Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once I accepted I needed help being looked after, Margaret House was the obvious choice and a few weeks later I moved in. It is a listed building ad is full of character and atmosphere and has quirky, unexpected corners. My room is fabulous! Large and bright with 2 windows overlooking the gardens. It
had been freshly decorated and carpeted, a new 'wet room' put in and new furniture. I was able to take some furniture of my own and my pictures were put up for me. I have it all and feel very cared for by the staff. I have lunch downstairs with the other residents and the food is delicious! As I am diabetic I am provided with any foods I want or need. I enjoy pursuing my hobbies of drawing and pottery painting. I feel at home and am very happy and content.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to send this review, we are so pleased that you are happy at Margaret House and we love having you here.


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Review from S T (Granddaughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Margaret House was extremely professional and caring towards the family needs. The service and care provided are outstanding and I would highly recommend them to other families who find themselves in the difficult situation of moving a loved one into care. My thanks to all the staff. you really do amazing
work and for that, I am so grateful.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review and your very kind words about the staff. Your comments are very much appreciated and will be shared with the team.


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Review from J L (Wife of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is warm and friendly. The facilities are bright and airy. The staff truly caring, helpful and friendly. We so appreciated being able to visit in the garden, despite Covid restrictions and throughout the end of life stage.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you very much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.


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Review from L J (Daughter of Resident) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found everyone at Margaret House very caring and helpful. I know mum is being very well cared for.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you very much for taking the time to submit this review; your comments are really appreciated and will be shared with the team.


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Review from Katie W (Daughter of Resident) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff at Margaret House, have made my 96-year-old mum’s transition, from independent living to that of within a care home environment, an extremely smooth one. It was an anxious time for my siblings and myself, however, we struck lucky with Margaret House. Within a few days, Mum has settled
in so well and considers her fellow residents and members of staff to be her new friends. Needless to say, we are so relieved to know that Mum is happy in her new home and is being looked after by such a professional and compassionate team. I will never be able to thank you all enough.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for your lovely comments, they mean a lot to all the team.


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Review from P G (Daughter-in-law of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you for taking the time to submit this review - it is much appreciated by all the team.


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Review from N H (Son of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The premises are clean and well kept and the preferences of residents are accommodated wherever possible. The staff are competent and caring and I think of them as friends. They go out of their way to look after residents according to their needs and it's a weight off my mind to know that they are looking
after my parents.
A minor weakness is in communication sometimes messages are not passed on, or calls returned. But overall an excellent home.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team. We are very sorry that you have had occasional issues with messages and we will look to ensure that this does not happen again.


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Review from W C (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Margaret House is an excellent care home. My mother has resided here for 14-months, and her care has been exceptional. Even during the Covid virus pandemic, whilst I couldn't see her, I never worried. I know she was in the very best hands, kept busy with activities and everything she needed. I would
highly recommend Margaret Hosue for any elderly persons care.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to complete this review, your comments are very much appreciated and will be shared with the team.


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Review from J J (Daughter of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend enough the kindness and dedication of all the staff, and especially through the covid19 lockdown.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.


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Review from F L (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent, well organised and supportive care home. Good communication. Excellent care. Excellent activities. Friendly support to the residents' needs.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review, your comments are much appreciated by all the team.


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Review from I W (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I do not have to worry about everyday problems. Every member of staff is helpful and kind.

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Review from J M (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A gentle atmosphere was maintained, thanks to the warm-natured staff who were a credit to themselves and to your organisation.

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Review from D C (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care which has adapted to my Dad's changing care needs.

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Review from D A (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care staff, really helpful to my Mother's needs.

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Review from C R (Daughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and pleasant staff.
Lovely surroundings.
Clean and well kept.
Very good food and care.
Nothing is too much trouble for the staff.
Mum very happy.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.


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Review from K C (Daughter-in-law of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived in Margaret House for just over 5 years. It is a fantastic home and she has had exemplary care throughout her time there in both wings of the house. The staff are very caring and go the extra mile for residents. Management keeps families fully informed and support the resident's
individual needs. Highly recommend to others.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Margaret House Residential and Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Margaret House Residential and Dementia Care Home is calculated as follows: ( (131 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Margaret House Residential and Dementia Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (6)

Gail

Gail Kelly

Job Title: Registered Manager

Joined: 2014

Hi, my name is Gail and I am the Registered Manager


Margaret House has been in my husband's family since 1971 and our ethos has always been that we treat every resident as if they were a beloved member of our own family.


I am proud to be part of the 2nd generation of the Kelly family managing our family run home. I take extremely seriously my responsibility for ensuring that we continue to provide the same care and attention to our residents that we always have in a warm, happy, safe and secure environment.


My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in. We are then all here for you and your family at every step in the future.


Jackie

Jackie Pope

Job Title: Registered Manager

Joined: 2023

Jackie has been working in care for over 35 years, starting her career working in the community, before moving to work in Care Homes. Her main priority is to ensure that all residents at Margaret House feel safe and exceptionally well cared for at all times.


Samantha

Samantha Adby

Job Title: Home Services Manager

Joined: 2014

Hi my name is Sam, I am the Home Services Manager and would be your contact for any enquiries you may have about Margaret House.


Having experienced first-hand a relative needing to move into full-time residential care, I understand how difficult the transition can be and am here to support you and your family throughout this time and to provide the information you need to enable you to make an informed decision.


John

John Pope

Job Title: Catering Manager

Joined: 2024

Hi, my name is John and I have over 27 years of experience as a Catering Manager within the hospitality industry and previously ran 3 successful ‘foodie’ pubs. I am responsible for devising a seasonally changing, nutritionally balanced and delicious menu, as well as special meals across the year showcasing different cuisines – such as our ‘Chinese New Year Banquet’, as well as catering for our very popular monthly themed ‘Supper Club’ Together with my team we are happy to provide personalised menus to meet any specific dietary requirements.


Lea-Ann

Lea-Ann Smith

Job Title: Social and Wellbeing Manager

Joined: 2014

Hello, my name is Lea-Ann and I'm the Social and Wellbeing Manager. I absolutely love my job and spend my time getting to know all our residents and planning and delivering a wide range of activities to promote the mental, physical and social well-being of all. But most of all, my team and I are here to ensure that residents continue to do the daily things they get most pleasure from, whether that is spending time 1-2-1 chatting over a cup of tea, helping with some gardening, visiting the local over 60's group, or taking part in a quiz or something else altogether.


I was a Finalist at the 2023 Great British Care Awards, a Finalist for the 2022 Herts Care Providers Care Team of the Year, a Winner of the Apetito Enhancing Health and Wellbeing Awards 2020, a Finalist in the Caring UK Awards 2019 and Winner of the 2018 Compassion in Care Award at the Herts Care Providers Awards


Hazel

Hazel White

Job Title: Housekeeping Manager

Joined: 2014

Hi, my name is Hazel. Together with my team, we ensure that the home is clean and tidy at all times. I have successfully overseen our move to a new environmentally friendly cleaning system, which uses Stabilised Aqueous Ozone (basically water and oxygen) that kills 99.999% of germs without the need for harmful chemicals. As an avid reader, I also run our very popular monthly book club for residents.