Margaret House Residential and Dementia Care Home

Church End, Barley, Royston SG8 8JS
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9.9 109 Reviews
  • Margaret House Residential and Dementia Care Home, Royston
Margaret House residential and dementia care home is an independent, award winning family-run business.

Established in 1971, it offers long stay residential and dementia care as well as respite care, with either single or double rooms available.

Whether living in the beautiful, sympathetically converted former rectory or the purpose-built wing, the aim is the same - to provide a place that residents truly regard as their home.

Experienced, dedicated staff have a genuine care for, and understanding of, each individual resident’s needs, concerns or desires and that caring extends not only to residents but to their relatives as well.

Relatives and friends are always warmly welcome to join residents for lunch or dinner and to participate with them in any of the many varied activities and well being events that take place daily at Margaret House - where care means caring.

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Care Provided by Margaret House Residential and Dementia Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Thomas Kelly
  • Person in charge
  • Jacqueline Pope (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Margaret House Residential and Dementia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Residential Care £1,600 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,900

  • The fee charged depends on an individual assessment of need and the room chosen. It includes 24hr personalised care, all dietary requirements and our full wellbeing programme and activities.
  • (these prices are only a guideline, please contact Margaret House Residential and Dementia Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Relatives and friends always welcome at any time at Margaret House.


  • Parking

  • There's parking spaces available for clients and visitors at Margaret House.


Margaret House Residential and Dementia Care Home Reviews (109)

Total of 109, showing 61-80
9.9

Margaret House Residential and Dementia Care Home has a Review Score of 9.9 (9.861) out of 10, based on 12 reviews in the last 2 years. Over all time Margaret House Residential and Dementia Care Home has 109 reviews.

Overall Experience

  • 102
  • 5
  • 1
  • 0
  • 1

Date Published

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Review from M P (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend in Margaret House for well over a year now, and I am always made to feel most welcome when I walk in. The carers are so friendly and my friend is always so well cared for and supported if she is feeling under the weather. It is good to see her looking so much better when
I visit again.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you very much for taking the time to submit a review, we really appreciate it and your comments will be shared with the staff.


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Review from J B (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Margaret House are extremely kind and caring. The food is good and there are sufficient activities to keep the residents occupied. Since my dad has developed a bowel problem, they have been very good about keeping him and his room clean.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit a review, your comments will be shared with the team.


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Review from A C (Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If all homes were like Margaret House there would be no complaints anywhere. You have made me feel, from the day I came in, part of the family.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review, we are very glad that you are happy living here.


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Review from Karen C (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was here and was treated with total respect. The care staff could not have done more for him or me visiting almost daily. The activities were very good, especially music, entertainment and dance. This really stimulates someone with dementia. The cleanliness was outstanding, like a hotel. This
home is like a huge family where residents and their families are welcome all the time.

Reply from Sam Adby, Home Services Manager at Margaret House Residential and Dementia Care Home

Thank you very much for taking the time to submit this review, your comments are much appreciated.


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Review from David B (Relative of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have a caring attitude and treat residents as individuals.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you very much for taking the time to send in this review, your comments are really appreciated and will be shared with the team.


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Review from J A (Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a home goes it must be one of the best.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you so much for submitting this review - we will be sharing your comments with the staff team.


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Review from Graeme D (Son of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Philomena, the dementia unit at Margret House, for two years before his death last month. He was very well cared for by the staff during his stay. The home itself was relatively new, bright and airy. The rooms were comfortable and the kitchen/dining areas, where the residents
would congregate, were very welcoming. There was a very well kept garden for residents and visitors to enjoy. The staff, in particular, make this care home what it is - a warm, caring environment where I was very happy to have my father stay for the last two years of his life.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you so much for taking the time to submit this review, your comments are very much appreciated and will be shared with the staff.


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Review from Ann G (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impression when entering the reception area, there is a very welcoming feeling, no unpleasant smells and a homely environment. The lounge, sunroom and bedroom are equally clean and fresh smelling and it is always a pleasure to visit my mother there.
The garden is very attractive and a great
bonus, especially as my mother, loves being outside. The staff are all very kind and have time to be with the residents, there seem to be a good variety of activities and I am very pleased I chose Margaret House.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you very much for taking the time to submit a review, your comments are much appreciated and will be shared with the team.


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Review from Redfearn W (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice old building which is well cared for. Interior decoration is good, clean light, airy no bad smells.
The staff are happy caring, thoughtful and genuine. Management performs well and acts appropriately. Overall happy, caring environment, small enough to have a family feeling, a nice garden with
a sunny outlook. Good health visits Dr and nurses.
Good activities to get people involved. Room clean and pleasant 10/10 for effort.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you for taking the time to submit this review, your comments are appreciated and will be shared with the team.


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Review from Dorothy H (Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Relaxed nobody makes you rush. Always warm enough. All the staff are kind and helpful. Very well kept gardens lovely to enjoy sitting in always welcome to join in all activities but privacy is respected immaculate cleanliness.
Lots of cups of tea and biscuits cake in the afternoon. Great communication
with friends and relatives when poorly. Lots of varied activities available.

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Review from Andrew S (Regular Volunteer) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Margaret House a few times now the most recent being today for a Dementia information session. The staff are so welcoming and the atmosphere in this care home is lovely. Very clean home, with lovely gardens.

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Review from Barry J (Nephew of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We placed our aunt in the care of Margaret House 4 years ago when we moved into the area. We visited a lot of Residential Care homes before selecting one and this was by far the best in the area. The staff are very solicitous and they know my aunt well. Not only are my aunt's physical needs met,
but her mental and emotional needs are too. The care has been brilliant and we have not been disappointed with it. If we have concerns we mention it and the issues are addressed immediately.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you very much for taking the time to submit a review, we really appreciate all the comments you have made and will share them with the team.


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Review from Ellen G (Regular Volunteer) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a nice atmosphere and it is always clean and tidy and the staff are very friendly and welcoming.

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Review from Nick T (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful and look after my father with care and compassion.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you for taking the time to complete a review, your comments are much appreciated and will be shared with the team.


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Review from Kayliegh H (Regular Volunteer) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Margaret House is an outstanding care home with exceptional staff, facilities and care. There is always such a warm welcome as soon as you walk through the door and the staff are all so helpful and polite. There is always something for the residents to do and the activities are always great fun.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you very much for taking the time to fill in a review, we really appreciate your comments.


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Review from S T (Friend of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't comment on value for money as I do not know about this aspect. The staff are always very friendly and supportive to me and all their residents. The activities provided are great and they try to include everyone.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you for taking the time to submit a review, your comments are much appreciated and will be shared with the team.


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Review from Peter E (Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very content and happy.

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Review from Enid D (Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident of this care home for about 15 months. Right from the very beginning, I have felt very happy, safe in an excellent home. You couldn't wish for better staff and carers. The home is like a hotel and our wish is their command. Whatever one's problem or illness etc they are always
there for you, to sort it out.


As far as I am concerned it is perfect and the residents are treated with care and respect. I love it!


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Review from Tom K (Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been well cared for in a pleasant environment with consideration given to special requests.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you very much, Tom, for taking the time to provide a review of our home after your recent stay with us. Your feedback is very much appreciated and will be shared with the team.


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Review from S W (Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Short respite stay. A happy and enjoyable stay.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you for taking the time to provide a review of our home. Your feedback is very much appreciated and will be shared with the team.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Margaret House Residential and Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Margaret House Residential and Dementia Care Home is calculated as follows: ( (131 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Margaret House Residential and Dementia Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (6)

Gail

Gail Kelly

Job Title: Registered Manager

Joined: 2014

Hi, my name is Gail and I am the Registered Manager


Margaret House has been in my husband's family since 1971 and our ethos has always been that we treat every resident as if they were a beloved member of our own family.


I am proud to be part of the 2nd generation of the Kelly family managing our family run home. I take extremely seriously my responsibility for ensuring that we continue to provide the same care and attention to our residents that we always have in a warm, happy, safe and secure environment.


My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in. We are then all here for you and your family at every step in the future.


Jackie

Jackie Pope

Job Title: Registered Manager

Joined: 2023

Jackie has been working in care for over 35 years, starting her career working in the community, before moving to work in Care Homes. Her main priority is to ensure that all residents at Margaret House feel safe and exceptionally well cared for at all times.


Samantha

Samantha Adby

Job Title: Home Services Manager

Joined: 2014

Hi my name is Sam, I am the Home Services Manager and would be your contact for any enquiries you may have about Margaret House.


Having experienced first-hand a relative needing to move into full-time residential care, I understand how difficult the transition can be and am here to support you and your family throughout this time and to provide the information you need to enable you to make an informed decision.


John

John Pope

Job Title: Catering Manager

Joined: 2024

Hi, my name is John and I have over 27 years of experience as a Catering Manager within the hospitality industry and previously ran 3 successful ‘foodie’ pubs. I am responsible for devising a seasonally changing, nutritionally balanced and delicious menu, as well as special meals across the year showcasing different cuisines – such as our ‘Chinese New Year Banquet’, as well as catering for our very popular monthly themed ‘Supper Club’ Together with my team we are happy to provide personalised menus to meet any specific dietary requirements.


Lea-Ann

Lea-Ann Smith

Job Title: Social and Wellbeing Manager

Joined: 2014

Hello, my name is Lea-Ann and I'm the Social and Wellbeing Manager. I absolutely love my job and spend my time getting to know all our residents and planning and delivering a wide range of activities to promote the mental, physical and social well-being of all. But most of all, my team and I are here to ensure that residents continue to do the daily things they get most pleasure from, whether that is spending time 1-2-1 chatting over a cup of tea, helping with some gardening, visiting the local over 60's group, or taking part in a quiz or something else altogether.


I was a Finalist at the 2023 Great British Care Awards, a Finalist for the 2022 Herts Care Providers Care Team of the Year, a Winner of the Apetito Enhancing Health and Wellbeing Awards 2020, a Finalist in the Caring UK Awards 2019 and Winner of the 2018 Compassion in Care Award at the Herts Care Providers Awards


Hazel

Hazel White

Job Title: Housekeeping Manager

Joined: 2014

Hi, my name is Hazel. Together with my team, we ensure that the home is clean and tidy at all times. I have successfully overseen our move to a new environmentally friendly cleaning system, which uses Stabilised Aqueous Ozone (basically water and oxygen) that kills 99.999% of germs without the need for harmful chemicals. As an avid reader, I also run our very popular monthly book club for residents.