Margaret House Residential and Dementia Care Home

Church End, Barley, Royston SG8 8JS
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9.9 109 Reviews
  • Margaret House Residential and Dementia Care Home, Royston
Margaret House residential and dementia care home is an independent, award winning family-run business.

Established in 1971, it offers long stay residential and dementia care as well as respite care, with either single or double rooms available.

Whether living in the beautiful, sympathetically converted former rectory or the purpose-built wing, the aim is the same - to provide a place that residents truly regard as their home.

Experienced, dedicated staff have a genuine care for, and understanding of, each individual resident’s needs, concerns or desires and that caring extends not only to residents but to their relatives as well.

Relatives and friends are always warmly welcome to join residents for lunch or dinner and to participate with them in any of the many varied activities and well being events that take place daily at Margaret House - where care means caring.

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Care Provided by Margaret House Residential and Dementia Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Thomas Kelly
  • Person in charge
  • Jacqueline Pope (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1996
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Margaret House Residential and Dementia Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,500
    • Self-Funded Residential Dementia Care £1,500 – £1,650
    • RESPITE Self-Funded Residential Care £1,600 – £1,800
    • RESPITE Self-Funded Residential Dementia Care £1,700 – £1,900

  • The fee charged depends on an individual assessment of need and the room chosen. It includes 24hr personalised care, all dietary requirements and our full wellbeing programme and activities.
  • (these prices are only a guideline, please contact Margaret House Residential and Dementia Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Relatives and friends always welcome at any time at Margaret House.


  • Parking

  • There's parking spaces available for clients and visitors at Margaret House.


Margaret House Residential and Dementia Care Home Reviews (109)

Total of 109, showing 81-100
9.9

Margaret House Residential and Dementia Care Home has a Review Score of 9.9 (9.861) out of 10, based on 12 reviews in the last 2 years. Over all time Margaret House Residential and Dementia Care Home has 109 reviews.

Overall Experience

  • 102
  • 5
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Review from G B (Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here. Everyone is very kind and helpful.

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Review from P S (Daughter of Resident) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Philomena Unit for the last year of his life. During that time he was extremely well cared for and always treated with dignity and respect. His room was comfortable and kept spotlessly clean, as were all the communal areas. However, the real strength of this home is its staff.
They are exceptional; caring and compassionate, they create a warm, welcoming and happy atmosphere for residents and visitors alike. I could not fault their care of my father in his final few weeks and that care was extended to the family as well. All in all, an excellent home.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you for taking the time to provide a review of our home. Your feedback is very much appreciated and will be shared with the team.


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Review from A W (Husband of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good facilities and staff.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you for taking the time to provide a review of Margaret House. Your feedback is very much appreciated and will be shared with the team.


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Review from A D (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long period of illness, my mother has flourished in the environment of Margaret House and as a result of the care provided. It is a very homely environment, unlike most residential homes. A great deal of thought has gone into providing a home in which all residents seem to feel comfortable and
relaxed. Would recommend it to anyone!

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you for taking the time to provide a review of our home. Your feedback is very much appreciated and will be shared with the team.


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Review from A E (Son-in-law of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following hospitalisation, my mother-in-law arrived with some misgivings. Happily, her doubts evaporated very quickly. The care she received was of the highest order, thus enabling her to regard Margaret House as her home. She loved having her hair and nails done weekly, also her roast lunches.

Reply from Sam Adby, Marketing Manager at Margaret House Residential and Dementia Care Home

Thank you for taking the time to provide a review of our home. Your feedback is very much appreciated


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Review from Peter W (Son of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in Margaret House. It is a lovely home with very caring staff. I am very grateful that I know she is so well looked after. Any issue, however small, is immediately communicated to me. She is kept an eye on throughout the night and after a bout of somnambulism which led to falls, the
staff worked out ways to keep her safe so that she has had no accidents for months now. I have recommended the home to many friends looking for care.

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Review from M J (Daughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This residential home has excellent staff and facilities in an extremely pleasant environment. My mother could not have been better placed in the remaining years of her life. The staff are dementia trained and offer activities appropriate to each resident. My mother was treated extremely well in a kind
and dignified environment.
She was very happy and secure in all her days at the home.

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Review from HMS (Daughter of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Margaret House has been an excellent 'home from home' for my Father for the past few years. He is quite contented living there.

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Review from D L (Power of Attorney of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Margaret House is an excellent, well-appointed home.
Clean, friendly with excellent facilities, a particular strength is it's welcoming, professional staff.

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Review from S G (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for three weeks. She has been well cared for and treated with dignity and respect. The staff have been kind and willing to help her in every way. Her room was bright, her meals on the whole good. There was always an alternative meal if she did not like what was offered.

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Review from J S (Niece of Resident) published on 25 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had to move my aunt very quickly from North West England and bring her closer to us. We placed her in respite care in Margaret House. The manager on the day of the move made sure she remained late at work to greet her. The manager always made sure we felt welcome. When we visited, my aunt thrived
with the excellent care she was given.

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Review from B N (Daughter of Resident) published on 1 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Previously I have worked with care homes. I found Margaret House staff went far beyond any other residential home I have visited.
They engaged with the residents, showed empathy and consideration.
The staff and whoever trained them must take credit for creating a very domestic home atmosphere.

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Review from Jill P (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to convalesce after open heart surgery. I was made most welcome from the start. All the staff I met without exception were kind and friendly and took a personal interest in me. They gladly accommodated all my preferences. I felt safe and comfortable here even my visitors were made welcome. I
was offered and extended stay and/or return stay. I hope it won't be necessary, but I would be very happy to return here. The reason I picked Margaret House is because I was impressed when visiting a very elderly aunt who lived here in her latter years.

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Review from R K (Son-in-law of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been a resident of Margaret House since December 2013.
He settled in quickly and has been content throughout the period of his stay to date.
My wife and I are very pleased with the service provided.

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Review from J M (Wife of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Philomena House in April 2016 and died there in December. I cannot speak more highly of the professional and loving care he received there.


In the summer, he was well enough to enjoy the beautiful gardens and to potter into the kitchen area and help himself to fruit and biscuits.

He was suffering from Parkinson's and Dementia and both were catered for. He especially liked the delicious well-cooked food.


His ensuite room was spacious, well equipped and spotlessly clean. The whole family could visit whenever we liked and we were made most welcome. Thier considerate end of life care, with the support of the excellent village surgery, helped us all cope. Competent, well-trained and most importantly, kind and loving staff.


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Review from Rose S (Private Carer of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residence is excellent in many ways. Staff very attentive, competent and happy. Always available to talk to regarding residents. Happy and friendly atmosphere you feel as soon as you go in; very clean and food, drink available to residents at any one time. The residents seem very happy, enjoying
music, quizzes and pampering when required. Bedrooms very very clean and nicely arranged. I feel I know the staff are doing their utmost to put residents needs first. Excellent service home and staff.

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Review from Jill C (Friend of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The person I visit tells me she is happy and contented being a resident in this home. The home is always very clean, no nasty smells and seems to be a very happy place. The staff are excellent, very caring and always welcome you and nothing is too much trouble. It is difficult for me to comment on certain
things as I am only a friend visiting but what I see is excellent.

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Review from Howard M (Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the service provided. Staff have been very attentive and have helped with my recovery.
I would not hesitate to recommend Margaret House to any other needy person.

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Review from Margaret A (Friend of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Margaret House. It is bright, clean, warm, and very welcoming. The staff are brilliant - kind, friendly, neat, tidy and caring.
The home is always immaculate, and the staff are always willing to listen, be helpful, and stop what they are doing, to explain things. Visitors
are treated with the same courtesy that the residents are accorded.
The rooms are also kept immaculate, as are all the public rooms, stairs and hallways - the garden is a pleasure to look at during the winter, and it is lovely to sit out when the weather is warmer.
Residents are encouraged to take part in a variety of activities but are never pushed into anything against their will.
All in all, I cannot fault Margaret House - congratulations to those in charge, who create a very caring environment, with staff who seem to like working there, which is always a good sign.

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Review from Karen H (Daughter of Resident) published on 6 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Margaret House has provided both the safety and care that my mother needs at this point in her life. Nothing is too much trouble and all the staff are always cheerful and spend a lot of time interacting with all the residents making them feel part of a big family. Each resident is given the right amount
of privacy when visitors come. I feel reassured that the care my mother needs are being provided with both day and night.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Margaret House Residential and Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Margaret House Residential and Dementia Care Home is calculated as follows: ( (131 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Margaret House Residential and Dementia Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (27)

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Meet the Team (6)

Gail

Gail Kelly

Job Title: Registered Manager

Joined: 2014

Hi, my name is Gail and I am the Registered Manager


Margaret House has been in my husband's family since 1971 and our ethos has always been that we treat every resident as if they were a beloved member of our own family.


I am proud to be part of the 2nd generation of the Kelly family managing our family run home. I take extremely seriously my responsibility for ensuring that we continue to provide the same care and attention to our residents that we always have in a warm, happy, safe and secure environment.


My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in. We are then all here for you and your family at every step in the future.


Jackie

Jackie Pope

Job Title: Registered Manager

Joined: 2023

Jackie has been working in care for over 35 years, starting her career working in the community, before moving to work in Care Homes. Her main priority is to ensure that all residents at Margaret House feel safe and exceptionally well cared for at all times.


Samantha

Samantha Adby

Job Title: Home Services Manager

Joined: 2014

Hi my name is Sam, I am the Home Services Manager and would be your contact for any enquiries you may have about Margaret House.


Having experienced first-hand a relative needing to move into full-time residential care, I understand how difficult the transition can be and am here to support you and your family throughout this time and to provide the information you need to enable you to make an informed decision.


John

John Pope

Job Title: Catering Manager

Joined: 2024

Hi, my name is John and I have over 27 years of experience as a Catering Manager within the hospitality industry and previously ran 3 successful ‘foodie’ pubs. I am responsible for devising a seasonally changing, nutritionally balanced and delicious menu, as well as special meals across the year showcasing different cuisines – such as our ‘Chinese New Year Banquet’, as well as catering for our very popular monthly themed ‘Supper Club’ Together with my team we are happy to provide personalised menus to meet any specific dietary requirements.


Lea-Ann

Lea-Ann Smith

Job Title: Social and Wellbeing Manager

Joined: 2014

Hello, my name is Lea-Ann and I'm the Social and Wellbeing Manager. I absolutely love my job and spend my time getting to know all our residents and planning and delivering a wide range of activities to promote the mental, physical and social well-being of all. But most of all, my team and I are here to ensure that residents continue to do the daily things they get most pleasure from, whether that is spending time 1-2-1 chatting over a cup of tea, helping with some gardening, visiting the local over 60's group, or taking part in a quiz or something else altogether.


I was a Finalist at the 2023 Great British Care Awards, a Finalist for the 2022 Herts Care Providers Care Team of the Year, a Winner of the Apetito Enhancing Health and Wellbeing Awards 2020, a Finalist in the Caring UK Awards 2019 and Winner of the 2018 Compassion in Care Award at the Herts Care Providers Awards


Hazel

Hazel White

Job Title: Housekeeping Manager

Joined: 2014

Hi, my name is Hazel. Together with my team, we ensure that the home is clean and tidy at all times. I have successfully overseen our move to a new environmentally friendly cleaning system, which uses Stabilised Aqueous Ozone (basically water and oxygen) that kills 99.999% of germs without the need for harmful chemicals. As an avid reader, I also run our very popular monthly book club for residents.