Martins House

Jessop Road, Pin Green, Stevenage SG1 5LL
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9.8 64 Reviews
  • Martins House, Stevenage
Martin’s House is amongst a populated residential area, close by shops, cafés and transportation links.

It is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement. Martin's House offers some of its care provision to people living with dementia, hearing and speech difficulties.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes and what they love about Martin's House, the staff.

Care workers are the heart of the business. Martin's House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

A vast selection of staff are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact the home to find out what languages are on offer.

Residents will also benefit from:

-        Sweet shop
-        Sensory room
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities.

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Care Provided by Martins House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Farmer (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Martins House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250

  • Respite Care Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Martins House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime except protected meal times. Meal times are:
    12:30-13:30
    17:30-18:30
    Visitors are more than welcomed to join relatives or friend to have a meal, however, Martins House asks visitors to please advise in advance.


  • Parking

  • Minimal free parking space available


Martins House Reviews (64)

Total of 64, showing 1-20
9.8

Martins House has a Review Score of 9.8 (9.790) out of 10, based on 15 reviews in the last 2 years. Over all time Martins House has 64 reviews.

Overall Experience

  • 53
  • 10
  • 1
  • 0
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Date Published

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5
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49

Review from J C (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after throughout her stay until her peaceful end in December. The staff at Martins House were warm, attentive, kind, caring and genuine. Acting promptly when Mum's condition changed, always kept us up to date, asked for medical intervention and accompanied hospital appointments, arranged
meaningful activities, outings and celebrations in an active way. Always encouraged Mum and respected her wishes. We knew she was safe and well-loved. Thank you all.

Reply from Julie Farmer, Home Manager at Martins House

Thank you so much for your kind words, it was our pleasure to care for your Mum. With warmest regards, Julie


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Review from J H (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Harlow and four years ago in January my mum was taken into respite at Matins House. We were so impressed with the love and care she received we opted for her to stay and we will travel rather than change to closer to us. I must say no regrets in our opinion! We love the staff, as does my mum.
We are so happy that she has lived her last days with such a loving, caring bunch of people.

Reply from Julie Farmer, Home Manager at Martins House

Thank you for these kind words. We will pass this message on to our staff who will be pleased to know you are happy with the love and care your mum received. Best wishes.


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Review from V W (Daughter of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have been more worried about my mother going into respite care as she was battling dementia but what I found when I arrived was truly wonderful. My mum has now become a resident due in no small part to the kind caring staff. They had so much time for me, my brother and my mum and the positive
way in which the treated my mum was so heartwarming. At a time when all you do is worry, they have taken all our stress away knowing how well cared for she is. We cannot thank them enough.

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Review from Christine S (Wife of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I had to have several procedures at hospital, my husband went into Martins House for two weeks respite. It was the first time that he had been into care as I am his main carer. He has Alzheimer's. I cannot fault the care that he was given. Everyone was so kind to him and thoughtful and considerate.

Reply from Julie Ricci, Marketing Coordinator at Martins House

Thank you for taking the time to share your experience with Martins House Care Home. We are glad to hear that your husband received excellent care during his respite stay. It was a pleasure to support him, especially given that this was his first time in care.


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Review from Peter L (Son of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home manager has built a fabulous team of outstanding carers, together with two other staff members in particular, I would like to name each and every carer by name, but the page isn't big enough. The whole caring team at Martins House go beyond their remit in the kindness and professionalism
they shower on the lucky residents who are looked after as if it is one big happy family at Martins House. Residents are so so lucky being at Martins House.

Reply from Julie Farmer, Home Manager at Martins House

Thank you for your wonderful feedback. We're thrilled to hear that the entire team at Martins House have made such a positive impact. Your recognition of their efforts means a lot to us.


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Review from Maria H (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are all truly amazing. Nothing was ever too much trouble. They were caring, thoughtful and attentive. They gave Mum their time.
My mum arrived after a traumatic experience, finding her partner dead. Her meds were all over the place, but Martinhs House gave her her confidence and strength
back.
Everyone is truly amazing; we will miss you so much.

Reply from Julie Farmer, Home Manager at Martins House

Dear Maria, we deeply appreciate your heartfelt words about the care provided to your mum at Martins House. Warm regards,


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Review from Carol K (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly recommend for anyone's loved one.
The carers treat everyone as an individual with their own personal needs and personality.
Everyone involved in my mum's care and well-being were wonderful and treated her with respect.
Thank you Martins House, I appreciate everything you did not only for Mum
but also for helping me through the transition into the care home life.

Reply from Julie Farmer, Home Manager at Martins House

Thank you for your feedback! We're delighted to hear about your positive experience with us.


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Review from Stuart B (Son of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Martins House is a safe place for my Mum to live. I know she is loved and cared for by the amazing staff my sister and I like to think of as extended family. It’s not only the highest standard of care Mum receives it’s the cleanliness of the home and the home cooked food prepared and served on a daily
basis!


Thanks guys for taking care of our lovely Mum!


Reply from Chante Woodley, Marketing Coordinator at Martins House

Thank you for your kind words! We're delighted to hear that your Mum is well-cared for at Martin's House. Your feedback means a lot to us, and we'll continue to provide the highest standard of care, cleanliness, and delicious home-cooked meals. Kind regards.


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Review from Viv N (Niece of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came over for my aunt's birthday. The room was decorated with balloons and banners and they gave us biscuits and tea and coffee. Lots of the carers came into the room to wish my aunt happy birthday. When we took her back to her room it was spotless. She had a lovely time.

Reply from Chante Woodley, Marketing Coordinator at Martins House

It's wonderful to hear about the special birthday celebration for your aunt at Martins House Care Home. The decorations, treats, and the well-wishes from the carers truly made her day memorable. The spotless room and your aunt's enjoyment reflect the attention to detail and care provided by Gold Care Homes. Thank you for sharing this positive experience!


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Review from Anne L (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum spent the last one and a half years of her life at this wonderful care home. Martins House Care Home has completely changed my thoughts on what was my idea of a care home. All of the staff are the kindest people I've ever met.
My mum has sadly passed now and we are all devastated. But
the love, respect and dignity they all gave my mum we could never put into words how grateful we are.
You all make such a difference.
Thank you.

Reply from Chante Woodley, Marketing Coordinator at Martins House

I'm deeply sorry for your loss. It's heartwarming to hear that Martins House Care Home made such a positive impact on your mum's final years and the kindness of the staff meant so much to you and your family. At Martins House Care Home, we strive to provide exceptional care service to all our residents. Kind regards.


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Review from Mary S (Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The rooms are comfortable with good facilities. The beds are comfortable. Staff are cheerful and helpful. Food is excellent with good choices. Staff are wonderful, cheerful and helpful. The garden is lovely. I have received good support throughout my stay.

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Review from N P (Granddaughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Martins House staff were very friendly and took care of my nan for 4 weeks. They diagnosed a very severe bed sore/ulcer after being in hospital for two weeks. They put together an investigation regarding this and were very efficient, caring for my nan and following up this investigation. All staff were
helpful and friendly. My nan was sad to leave there, after 4 weeks, when she went to a care home.

Reply from Rosie Honour, Senior Customer Relations Manager at Martins House

Thank you very much for your kind words. We very much enjoyed your Nan staying with us and we hope she has settled well at her new care home. See you soon. All the best from the team at Martins House.


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Review from I S (Sister-in-law of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with all the staff is excellent. They are all very friendly and the job they do is very good in looking after my sister-in-law. It's a very home-like care home and only wish we had found it earlier.

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Review from Pat S (Daughter of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some members of staff in their own time arranged an afternoon tea to celebrate Mother's Day. This also coincided with Mother's 95th birthday. We all had a wonderful afternoon with freshly made sandwiches and cakes. Tea was served in lovely china cups and saucers. A cake was made for my Mother and we
all sang Happy Birthday. The afternoon felt very special and was a beautiful celebration of our Mother's on their special day. Thank you so much to the staff for their lovely idea and hard work arranging the event.

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Review from Gillian B (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were kind and caring! Safety checks were second to none. The food was very good and my father enjoyed his cooked breakfast every day! His medication was given on time every day and night. The district nurse, chiropodist and hairdresser were great! Activity was slightly lacking for residents
who have full mental capacity as the home was mostly dementia residents.

Reply from Rosie Honour, Senior Customer Relations Manager at Martins House

Thank you for your review - we have taken your comments on board regarding the activities for all and working on it. Many Thanks from all at Martins House.


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Review from John S (Nephew of Resident) published on 5 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service from the whole team of carers and nurses is fantastic. From management and head nurses down to all the individual workers, we have received the very best, most exceptional service and care. We have been made to feel like we are welcome and valued. We have been reassured and guided through
each step and are confident our loved one is well looked after. We are so pleased with the whole experience and only wish we had found Martins House sooner. The whole team deserve a lot of praise for their hard work and dedication. Thank you.

Reply from Rosie Honour, Senior Customer Relations Manager at Martins House

Thank you for your kind words on your review - We look forward to seeing you again soon.


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Review from Katherine M (Friend of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The lady I visit is now 95 years old and in very good health. Whenever I visit with my grandson she is always happy, clean, well dressed, her hair is washed and set regularly and at Christmas, the whole home was beautifully decorated. The activities are amazing. The lady I visit loves it when the dogs
come. The home is a credit to you all.

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Review from Donna S (Daughter-in-law of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting today, my mother-in-law seemed low in spirits. The care shown to her by the two lovely new carers was second to none. They spent time with her and my mother-in-law was soon smiling again. Thank you all for the care and welfare you show to your residents, it is appreciated.

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Review from Susan S (Daughter of Resident) published on 26 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum was here at Martins House a few years and wow what a place. Not just a care home but a home full of love, kindness and compassion. The staff go above and beyond. So clean and homely, entertainment, games, music, films, the food is amazing. I cannot thank them enough. My sister and I cannot
thank them enough for making my mum's life happy up until her passing.

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Review from Mark S (Son of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent some time at Martins House some years ago and when my mother required respite care upon discharge from hospital, Martins House was where she really wanted to go, despite the apparent anomaly of needing to pay full fees personally unlike a discharge elsewhere. The staff and management
team are excellent, the food and care are extremely good, but it is the interaction with the residents which shines brightly. The home has a family ethos.

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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Martins House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Martins House is calculated as follows: ( (152 Excellents x 5) + (12 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 176 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Martins House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (10)

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Meet the Team (1)

Julie

Julie Farmer

Job Title: Care Home Manager

Joined: 2016

Julie has over 20 years of experience in the Care industry and started as a Care Assistant. She joined the gold care family in August 2016 as Care Manager of Martins House.
She has completed many different NVQ’s in different areas and has her diploma LEVEL 5 in Health & Social Care. Recently in 2019, her home Martins House was rated overall Good by CQC and Outstanding in Responsive under her leadership, which was a great achievement for the home, and for Julie.


Frequently Asked Questions about Martins House

What types of Care is Martins House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Martins House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Martins House have?

There are 60 Single Rooms.

What are the Facilities & Services at Martins House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Martins House to the centre of Stevenage?

1.2 mile(s) as the crow flies, distance by road may be significantly further.