Martins House

Jessop Road, Pin Green, Stevenage SG1 5LL
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9.8 64 Reviews
  • Martins House, Stevenage
Martin’s House is amongst a populated residential area, close by shops, cafés and transportation links.

It is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement. Martin's House offers some of its care provision to people living with dementia, hearing and speech difficulties.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes and what they love about Martin's House, the staff.

Care workers are the heart of the business. Martin's House has long-standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

A vast selection of staff are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact the home to find out what languages are on offer.

Residents will also benefit from:

-        Sweet shop
-        Sensory room
-        Modern bedroom furniture
-        Single or double sized rooms
-        TV and telephone points
-        En- suite facilities.

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Care Provided by Martins House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Farmer (Care Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Martins House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,250
    • Self-Funded Residential Dementia Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Care £1,250 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,250

  • Respite Care Fees are subject to an assessment of an individuals needs.
  • (these prices are only a guideline, please contact Martins House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime except protected meal times. Meal times are:
    12:30-13:30
    17:30-18:30
    Visitors are more than welcomed to join relatives or friend to have a meal, however, Martins House asks visitors to please advise in advance.


  • Parking

  • Minimal free parking space available


Martins House Reviews (64)

Total of 64, showing 21-40
9.8

Martins House has a Review Score of 9.8 (9.790) out of 10, based on 15 reviews in the last 2 years. Over all time Martins House has 64 reviews.

Overall Experience

  • 53
  • 10
  • 1
  • 0
  • 0

Date Published

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5
15
49

Review from Alan E (Son of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Martins House has been fantastic. They not only look and care for Mum, but they are friendly, caring and always ready to help. Although Mum has full dementia, she is very settled. I could not recommend Martins House enough, all the staff are fantastic.

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Review from I P (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my dad received was very good. The staff that cared for Mum were brilliant I would love to give names, but I can't, my dad enjoyed their company, especially the cuddles and kisses he got.
Everyone was great! Thanks.
I know staff members will miss him.

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Review from Anthony H (Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after extremely well. I did not want to leave. The management and nursing staff were fantastic.

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Review from P S (Niece of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, polite and very understanding of my aunt's Alzheimers. The home and her room are very clean and they keep residents entertained with something happening every day. Admin staff always keep us informed of any rule changes. Overall, it is a marvellous home.

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Review from Georgina I (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Martins House since August 2019. My sister and I are delighted at the care and compassion to all by the staff.
The support from staff throughout the pandemic gave us as a family such peace of mind. The staff are very caring and considerate always making time for our needs too.
We
can't speak highly enough of them all.

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Review from Carol H (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Through our experience with Mums care we cannot speak highly enough.
Staff are always friendly, helpful and always willing to go further to help if required.
Even through lockdown when phoning the phone is always answered quickly.

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Review from Michael B (Son of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not have wished for a better service for my mum. The staff that I met were all extremely helpful in the difficult circumstances still with the COVID restrictions. The manager of Martins House is first class, not only in looking after my mum's well being but communication with myself and my sister
which is what is needed in difficult times.

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Review from J R (Son of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff did everything possible to make my mother's special Birthday a very happy occasion despite all the COVID restrictions.
Can't rate some of the areas asked as I haven't been allowed in.

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Review from Phil I (Son of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased that my dad is a resident of Martins House. I find that the staff at Martins House are extremely professional, courteous, sympathetic and above all very very caring. I am completely happy and relaxed that my father is resident in Martins House particularly during these challenging
times. The staff have been superb in ensuring that the home has remained virus free and it is due to their care and diligence that the residents have remained safe and well. I would not hesitate to recommend Martins House to anyone seeking elderly care.

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Review from Tina F (Daughter-in-law of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last 2 months of her life in Martins House. I cannot praise enough the care, love and dignity she received. The staff called us every day with updates and they really loved their job, you could see that they also cared for the family also.
If there is anywhere I want to
work is here. Such an amazing place from the time you step into the place.

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Review from Kevin C (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only with Martins House for 2 months, at the later stages of dementia, but we found Martins House and the colleagues, the most caring people we could have wished for and made Mum and us, as a family, a very peace of mind end to Mum's life. Thank you all.

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Review from Alison K (Daughter-in-law of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure to visit Matins House. The staff are always lovely and welcoming. The home is spotlessly clean and our relative is always clean, tidy and well cared for.

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Review from R S (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very relaxed as my mum is looked after. I have never had any problems and my mum is happy which is the most important thing to me.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for taking the time out to leave a review. We are happy to know that you are at peace of mind over the care your mother receives at Martins House. We strive to provide exceptional care to all of our residents, ensuring they can spend their days at Martins House living comfortably and safely.


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Review from S A (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent six weeks at Martins House released from Lister. They were absolutely brilliant at supporting not only my mum but also myself through a very difficult time and transition of mum needing 24-hour care. I will never forget the support and care they gave us through this time. Brilliant home
and brilliant carers. Couldn't ask for better care.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for taking the time to leave a review. We are thrilled to know that you are satisfied with the quality of care we provide at Martins House. Our wonderful, hardworking carers strive to ensure they provide the best possible, around-the-clock care for all of our residents. Thank you, and stay safe.


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Review from Lisa S (Granddaughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is being cared for exactly as I would hope for.
The staff are professional and caring and always make time for the families of their residents. During these difficult times, they have done everything they can for the residents and their families.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for taking the time to leave a positive review. The staff at Martins House do all they can to ensure residents are well cared for and live safely and comfortably.
Thank you, and stay safe.


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Review from Jeanette S (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise this place enough! The care is first class. My mum is so happy in Martins House and if she's happy we're happy. We can tell that she's always well looked after, her hair is always brushed well and she is clean, well-fed and dressed well. We are always kept well informed of Mum's needs,
health and well-being. The best decision we made was for Mum to be cared for by Martins House.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for taking the time to leave a review. We are extremely pleased to know that you are happy with the quality of care provided at Martins House. Our staff go above and beyond to ensure all residents are well looked after and, more importantly, feel at home during their stay at Martins House. Thank you, and stay safe.


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Review from Linda P (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was lovely to see my dad and it was a lovely setting with views of the garden which he enjoyed talking about.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for taking the time out to leave us a review. We hope your dad will continue to enjoy our fabulous garden especially with the soon arrival of warmer weather.


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Review from Susan W (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in Martins House for a couple of years plus. All the staff were extremely friendly and always ready to help and advise. Whenever there was a medical issue the staff always reacted very quickly and always kept me informed. Most importantly my mum was happy and felt secure at this care
home. My mum sadly passed away a few days ago and prior to this, they had offered me support and advice.

Reply from Sym Jaj, Senior Marketing Executive at Martins House

Thank you for your kind review. We would first like to pass on our condolences for the loss of your mum. But it is wonderful to hear that she was happy and comfortable in our care, which would put your mind at ease also. Wishing you well, and our thoughts are with you. Stay safe.


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Review from Philip K (Son of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Martins House since May 2020.
Not being able to visit her due to COVID-19 has been hard, but with the use on technology and great help of the staff we have been able to Skype her on regular occasions, our mum looks extremely happy, and totally relaxed in surroundings which are
totally unfamiliar to her.
We have found all the staff to be so helpful, professional, and understanding not just to our mother's needs but also to our father's and our family's needs.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for going out of your way to leave us a review. We apologise for the inconvenience Covid-19 has caused on the visitation process. We have focused heavily on the utilisation of technology to reduce the impact Covid-19 has had on the mental wellbeing of all our residents. We are also extremely pleased to hear that you are satisfied with the team at Martins House Care Home, who continually provide excellent quality of care.
Thank you, and stay safe.


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Review from Carole N (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would love to thank all staff at Martins House for the great care and support they have given to my mum and also the support they have given to our family during this difficult time. My mum has flourished since she moved into Martins House and they do things with her we couldn't do when she was at
home. She looks so happy when we FaceTime weekly, so tidy and clean which again was difficult for us to do. The office is always ready to answer any questions we have. We, as a family, are so pleased with Martins House and forever grateful to them for looking after our much-loved Mum, who we miss dreadfully every day.

Reply from Jemar Legister, Marketing Associate at Martins House

Thank you for leaving such a kind message. Our staff at Martins House have worked extremely hard to ensure they provide a high level of care and support to all the residents. We are pleased that you’re satisfied with the level of care your mum is receiving. Here at Gold Care Homes, we believe communication is key. This is the reason why our team is always willing and ready to answer any questions you may have. Thank you very much, and please stay safe.


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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Martins House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.790 for Martins House is calculated as follows: ( (152 Excellents x 5) + (12 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 176 Ratings = 4.79

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Martins House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (10)

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Meet the Team (1)

Julie

Julie Farmer

Job Title: Care Home Manager

Joined: 2016

Julie has over 20 years of experience in the Care industry and started as a Care Assistant. She joined the gold care family in August 2016 as Care Manager of Martins House.
She has completed many different NVQ’s in different areas and has her diploma LEVEL 5 in Health & Social Care. Recently in 2019, her home Martins House was rated overall Good by CQC and Outstanding in Responsive under her leadership, which was a great achievement for the home, and for Julie.