The Mead

Quantum Care Ltd, Castleford Close, Borehamwood WD6 4AL
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9.6 42 Reviews
  • The Mead, Borehamwood
The Mead is located in Borehamwood and offers a number of care services including residential care, specialist dementia care and respite care and a day care service for older people, which is ideal for giving carers a break.

Residents benefit from a range of homely living spaces such as welcoming lounges, spacious dining rooms and fully furnished and ensuite bedrooms. During the warmer months, the home's garden is the perfect place to relax or socialise with other residents or visiting loved ones.

The team ensures that residents have the option of engaging in various activities and events across the home, with something to suit every person.

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Care Provided by The Mead

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alison King (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Mead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,314

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact The Mead to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


The Mead Reviews (42)

Total of 42, showing 21-40
9.6

The Mead has a Review Score of 9.6 (9.618) out of 10, based on 17 reviews in the last 2 years. Over all time The Mead has 42 reviews.

Overall Experience

  • 32
  • 10
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Date Published

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Review from David L (Son of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mead staff are so welcoming and friendly. Most businesses are political, so I'm telling you, back your front line staff, problems stem from not supporting front line staff. At The Mead, I always get a great welcome, well done. Management - take note.

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Review from Deana B (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of The Mead have been outstanding. Mum has been really well cared for throughout her time here, particularly in what has been such a difficult period with Covid. Thank you so much.

Reply from Deborah Yadev, Interim Marketing Manager at The Mead

Good day and thank you for taking the time to send us a lovely review, the staff really appreciate the kind words. Have a lovely day and call on us anytime you need assistance.


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Review from Joseph B (Grandson of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has very much enjoyed her stay at The Mead, with all members of staff taking great care of her during a difficult time for everyone. Thank you so much.

Reply from Deborah Yadev, Interim Marketing Manager at The Mead

Thank you for taking the time to send us a lovely review, it is very appreciated. Have a wonderful day!


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Review from R C (Son of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are awesome and show genuine care for my mum.
Nothing is too much trouble, and any questions or request are dealt with in a timely fashion.
Thanks to all the angels looking after my mum.

Reply from Deborah Yadev, Interim Marketing Manager at The Mead

Good day and thank you for taking the time to send us a review of our home, we are especially proud of our home and hearing those kind words bring smiles to lots of faces. Have a lovely day!


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Review from James P (Son of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service/care for Mum.

Reply from Claire Doherty, Home Manager at The Mead

Thank you for this feedback. It is a privilege to be able to look after your mother, and we are pleased to hear you are happy with the services we provide.


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Review from S P (Husband of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family would just like to say how happy and have peace of mind to know our loved one is loved and cared for by the manager and all the staff. Sincere thanks and God Bless you all.

Reply from Claire Doherty, Home Manager at The Mead

Thank you for this wonderful plaudit. It is a pleasure to look after your relative and to build good relationships with the family too. We really appreciate your continued support during these challenging times.


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Review from Claire P (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, attentive and caring staff. Looking after my mum amazingly. Always looking clean, well kept and happy. Amazing staff, couldn't wish for any better looking after my dear mum.

Reply from Claire Doherty, Home Manager at The Mead

Thank you for taking the time to write this wonderful review. The staff really enjoy and take pride in looking after their daycare clients and will be delighted to receive this.


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Review from Steven C (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for five years. The staff and management are a dedicated team, who have provided excellent care for my mother. The pandemic has been extremely difficult for the staff, but have followed procedures throughout, keeping my mother themselves and visitors (when allowed) safe.

Reply from Claire Doherty, Home Manager at The Mead

Thank you for your wonderful review and your compliments and appreciation for the sterling work that our team have provided for your mother throughout these challenging times. The health, welfare and happiness of our residents is always our main focus, and we appreciate your support and understanding.


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Review from Christopher S (Son of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very kind to my beloved mother. Mum was as happy as possible at The Mead. Towards the end, they were all particularly kind and caring. Professional standards were kept up at very difficult times. Thank you all so much, especially two particular ladies.

Reply from Deborah Yadev, Interim Marketing Manager at The Mead

Good day, Christopher and thank you for the lovely review. We try our best to treat our residents as a family member, and we are happy to know that mum received the warmth and attention she deserved at our home. Best wishes to you and the family and do keep in touch. Kind regards.


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Review from J O (Husband of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice clean warm home. My wife has dementia and doesn't know me as her husband, she feels safe and secure there. The staff are excellent with all the residents and my wife describes the staff as her friends. I'm well pleased with The Mead.

Reply from Deborah Yadev, Interim Marketing Manager at The Mead

Thank you for the review and the continued support towards the team at The Mead and your wife. Our team are trained to support persons living with dementia and we understand the emotions that you may face on a daily basis. Keep strong and thank you once again.


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Review from Raymond P (Husband of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in the Mead since November 2018. Throughout her residence there, my family and I have been delighted with the level of care she is shown. The staff there have gone over and above their job to show my wife genuine love and affection. They have always had her best interests at heart and
have been outstanding in keeping us informed should she have a fall, lose or gain weight etc. Thoroughly happy with our choice.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at The Mead

Thank you for this wonderful review which says it all and is such a pleasure to receive. We are genuinely proud of our wonderful staff who are committed to providing an excellent service to all our residents. We are so pleased you and your family are happy with your choice to have your wife come and live at The Mead and trust that she will continue to live well here for many years to come.


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Review from R P (Partner of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been at The Mead care home for over five years and in that time I can say she has been looked after well. I can say that management are very good at their job as well as the carers and staff, no complaints.

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Review from T H (Son of Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very poorly and initially entered The Mead Q Club for respite. She is now a long term resident and has flourished due to the excellent care and attention she has received.

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Review from Janice Vivian B (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mead has been a life-saver to both my mother and us as a family. My mother feels safe, the staff are professional but friendly too.


I feel that we are very fortunate to have Mum at The Mead. I would most certainly recommend this home to others and can only wish that other homes were as good as

this. Thank you to all the staff.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at The Mead

Thank you for this kind review. At Quantum Care, we aim to set a high standard of care of the elderly in all our homes. We are so pleased that your mother is enjoying life at The Mead and that your family are reaping the benefits too. We are proud of our staff and will ensure they are made aware of your grateful thanks.


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Review from G C (Friend of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very kind, caring both to my friend and myself. The carers could not be more helpful.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at The Mead

Thank you for your kind feedback. At Quantum Care, our staff are one of our best assets and are in receipt of regular in-house training. We are so pleased that their genuine care and kindness have made such a good impression on you and your friend and hope that your friend will continue to enjoy living well at The Mead.


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Review from S B (Friend of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend regularly and I am always welcomed with smiles by the staff at The Mead. My friend is very happy there and is cared for very well. I would always recommend The Mead to anyone who wants their family member to be looked after very well.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at The Mead

Thank you for this lovely plaudit. It’s always a pleasure to welcome visitors on a regular basis to our homes. Face to face social interaction is so important these days and we often notice a significant increase in the well-being of the residents following such visits. We hope your friend will continue to be happy living at The Mead for many years to come and look forward to seeing you again soon.


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Review from Wallacs L (Father of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with great management. All residents are happy with all aspects of care and will gladly recommend this care home.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at The Mead

Thank you for this wonderful review. We are really pleased to hear that you are happy with all aspects of the home. Our Activities Co-ordinator at The Mead will be happy to discuss the wide range of activities on offer at the home, that are tailored for the residents according to their wishes and abilities.


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Review from Alison F (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

What I like about The Mead is the way it is divided into four units. There is a team of staff allocated to each unit which means that their care is focused on a specific group of residents. As a result, there is a stronger bond between staff and residents and a greater level of care and concern.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at The Mead

Thank you for your kind feedback. We are so pleased that the manner in which we deliver our care in this home is so successful. We pride ourselves in selecting staff who genuinely wish to make a difference in the lives of our residents and the regular training they receive from our in-house training department makes sure we continue to uphold these high standards of care.


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Review from Deborah D (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my first visit to The Mead, I know this is the best care home for my mum. The staff are amazing, kind, caring, compassionate whilst being very professional of course mum has struggled with not being in her own flat after 2 years is more content as her vascular dementia has progressed. I cannot
express how wonderful the staff have been to myself and my daughter. I leave here each day very content that my mum is in the best place she could be.

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Review from Rosalind M (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mead is by far the best care home I have ever been inside. Although a number of residents are challenging everyone is treated with kindness and even love. The home is always clean and fresh, staff are always available to answer concerns and every resident is treated individually according to their
needs. Rooms are of a good size and can be personalised. I have already recommended The Mead on a number of occasions and would do so again. The only thing I would add is they could do with some new armchairs.

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Current Review Score: 9.6 (9.618)

Overview of Review Score

The Review Score of 9.6 (9.618) out of 10 for The Mead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for The Mead is calculated as follows: ( (134 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 199 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Mead is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Ivan

Ivan Panev

Job Title: Interim Home Manager

I started my career in August 2017 as a Care Assistant and I progressed to Deputy Home Manager, passing through all positions until my current one.


I believe in people’s values and respect. I love working with people from different cultures. Open and honest communication is very important to me, and I found that Rhythm Of Life is a unique approach to providing person-centred care.


Caroline

Caroline Perkis

Job Title: Housekeeping Manager

I enjoy working and being with the residents and the challenges I find in my role. I like the teamwork aspect of my work with other staff.


Susan

Susan Humphries

Job Title: Administrator

The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.


Roxanne

Roxanne Hopwood

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.