Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead HP2 4EX
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9.8 87 Reviews
  • Mountbatten Lodge, Hemel Hempstead
Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and family over coffee, tea and other refreshments.

Mountbatten Lodge's beautiful landscaped garden includes a number of seating areas situated along a meandering walk way. The perfect place to relax during the warmer months.

The home has its own dedicated activity worker who ensures that there are a wide range of activities to suit every person's interests and personality.

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Care Provided by Mountbatten Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beth Hoskins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountbatten Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,277

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Mountbatten Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Mountbatten Lodge Reviews (87)

Total of 87, showing 1-20
9.8

Mountbatten Lodge has a Review Score of 9.8 (9.774) out of 10, based on 48 reviews in the last 2 years. Over all time Mountbatten Lodge has 87 reviews.

Overall Experience

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Review from Kelvin A (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been nothing but impressed by this lovely care home. It is led from the top by a manager who takes great pride in all that she does. She cares and that comes through into the staff who are all terrific. I feel that my mum is happy there and well looked after. Day to day the care is excellent
but then there are also events within the home such as music nights which my mum greatly benefits from. On top, there are trips out which go over and beyond what you might expect. Thank you to you all.

Reply from Jo Currell, Marketing and Event Co-ordinator at Mountbatten Lodge

Your words mean everything to us! Providing compassionate care and personalised attention to each of our residents is at the core of what we do.


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Review from Colette C (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is absolutely amazing, my dad is very hard to please but he loves it here, he loves the food.
The staff and all the activities they do for the residents.. they do so much for them all and nothing is too much trouble. They are brilliant with them all and all the family/friends that visit..we
couldn't ask for any more for our dad.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Thank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents.


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Review from L B (Granddaughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy we decided on this care home for my grandma, the staff are very welcoming and they are always finding great activities to do with the residents whether it be for fun or to stimulate their minds or activities to help with exercise to help joints and muscles.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

It warms our hearts to hear such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.


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Review from David A (Son of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My view so far on Mountbatten Lodge, where my mum is very good indeed!
Mainly down to the staff who are really very lovely very caring and I feel very comfortable when I leave my mum with the staff knowing she will be looked after!
I think the actual care home in places is a bit tired and can do with
modernising, but the main thing is the care and so far cannot fault it!

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident.


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Review from Louise M (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing staff at Mountbatten Lodge have brought the spark and life back to my dad whom he had unfortunately lost at a previous home.
They are nothing short of incredible, and they go above and beyond their duty of care every single day.
There is no request too big or too small, and their person-centred
approach is unmatched.
I cannot express my gratitude enough to everyone who works there, for the commitment they show to all their residents.
Seeing my dad with a smile on his face again and the twinkle back in his eye means the absolute world, and we as a family are forever indebted to them.
Thank you once again for everything you do for your residents, it truly is an amazing home.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Thank you for taking the time to share your positive feedback! Hearing that our care home is making a positive impact on your dad means the world to us!


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Review from S S (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mountbatten Lodge was a pleasurable experience. Familiar faces, events organized, a personal touch. The manager and their staff are quite special. Keeping in touch with us and pictures was a mind-relieving bonus. My mother always had a warm cup of tea whenever I visited. On D-Day when I popped in,
the fish and chips looked fresh and inviting. Sadly I couldn't get take out, but my Mum enjoyed her lunch. Mum was cared for, her health and hygiene supported and I didn't have to worry about her. Thank you, Mountbatten Lodge. My mother stayed here for 2 weeks. I'm guessing my 5th star may well have appeared if given more time here. It is certainly my favourite so far in the UK.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

It warms our hearts to receive such positive feedback. We strive to create a supportive and enriching environment where our residents can thrive!


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Review from Tony O (Son-in-law of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This team puts the 'care' in care home! Apart from the day-to-day high level of care, they arrange brilliant events and shows for those who want to participate. Every time we visit we are met with smiling happy faces from the staff and management who always make time to talk to us. It seems to me that
the team are not just doing a job but truly have a vocation - we are so grateful that we chose Mountbatten Lodge!

Reply from Jo Currell, Marketing and Event Co-ordinator at Mountbatten Lodge

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care.


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Review from Claire T (Daughter of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for a loved one can be a minefield.
I moved my father here when his previous home was no longer meeting his needs.
It has proved to be the best decision that I could have made.
From the moment we pulled up outside the door, my father was made to feel welcome, included & safe.
Within
2 weeks he stopped grinding his teeth (stress related), he is walking (with assistance, but I haven't seen him do this in a year) & his hands are no longer sore (he was sucking his fingers constantly, creating infections).
My father is engaged, happy & thriving.
All the staff are approachable, helpful & everything is done with good humour.
Care at Mountbatten Lodge is clearly not just a job, it is a way of life.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Thank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents.


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Review from Ken C (Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcomed into Mountbatten Lodge on 1st November 2022. I had suffered 3 small strokes but thanks to all the loving staff, I am now able to walk with a stick. I can't praise them enough for the loving care they have shown, from the lovely manager and her assistant I have constantly been shown love
and courtesy. As a bonus, they have started tribute nights, last week the pop tribute act was amazing (starring the manager).

Reply from Jo Currell, Marketing and Event Co-ordinator at Mountbatten Lodge

Thank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents.


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Review from J N (Wife of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountbatten Lodge is an extremely friendly and welcoming place, the residents are treated with the utmost kindness, dignity and respect by all members of staff who are all very friendly. The management are extremely friendly and approachable and are always available and accessible. The activity staff
go above and beyond to engage the residents, and there is always something going on for both residents and relatives/carers. My husband is happy and content in such a caring and inclusive environment and I could not have wished for a kinder place for him to be.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Your feedback means a lot to us! We take pride in providing personalised care and attention to each resident.


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Review from David L (Son-in-law of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law has been in this home we have seen her go from strength to strength all the carers do a fantastic job and get to know every single person in their care.
Words cannot express how grateful both my wife and myself are as we know she’s getting the right care she deserves. Thank you
all very much.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your loved one means the world to us!


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Review from S G (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had been in Mountbatten Lodge since November 2019. I have always found the staff to be friendly, very caring and helpful. She enjoys the activities that they do and they put on various things for the family to attend.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident. Have a lovely day!


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Review from J T (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were a little concerned when we found out that mum had to be admitted to a care home. Word locally was that Mountbatten Lodge was the best in the area, so we were very pleased when Mum was admitted there. We have found that the level of care given at the lodge by all staff to be first class, given
with a smile in very demanding circumstances, nothing is too much trouble. Thank you so much for the love and care shown.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge will be delighted to hear your feedback.


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Review from K F (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved to Mountbatten Lodge in 2019 when my father was diagnosed with dementia and was not able to look after my Mum. They were able to be in rooms next to each other which was great. Sadly my Dad died after contracting Covid, in the hospital I might add and although he was able to go
back to the home he was too unwell to stay. The care of both my parents was exemplary during this time and they were looked after and safeguarded during Covid. My Mum is still under care and I can't recommend the home more. They look after her so well, inform me of any issues and she is like one of the family. I am so happy and so is she, I wouldn't want her anywhere else.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge will be delighted to hear your feedback.


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Review from Lorraine L (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is really the best place for my mum to be a resident.
Good food and varied.
Lots of activities that go on here.
The staff... from the management to carers, they are literally the best.
I cannot wait for the summer to come... BBQs and outside activities.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mum stay with us. Wishing you a great day!


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Review from Kevin G (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some really fantastic carers and management, especially the longer-serving team here.
Mum's assigned carer is an absolute godsend.
I very much appreciate the extra mile and effort the established staff constantly take.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mum stay with us. Wishing you a great day!


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Review from Annette S (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been in here, I've been so happy with this home. The staff are very welcoming to us all. The carers are very kind and helpful, I do have my favourites who have a special connection with Mum. I follow Mountbatten on social media, they always do such lovely activities.
Most importantly
Mum is happy here.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mum stay with us. Wishing you a wonderful day!


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Review from Denise C (Friend of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Didn't think my friend would be so happy as they are now.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge will be delighted to hear your feedback. Have a great day!


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Review from Susanne S (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother cannot be at home to live there is nowhere else I would rather she was.
The manager is amazing, the staff are helpful and nothing is too much trouble.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mother stay with us. Wishing you a wonderful day!


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Review from A W (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident here for almost 10 years and I have always been satisfied with the care provided to her. My mother is treated with respect and appears happy. During the pandemic I was confident that she remained safe and cared for. We had regular contact with video calls and updates. She
always appears presentable and nourished.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mother stay with us. Wishing you a great day!


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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Mountbatten Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Mountbatten Lodge is calculated as follows: ( (458 Excellents x 5) + (95 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 570 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountbatten Lodge is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (5)

Beth

Beth Hoskins

Job Title: Home Manager

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.


Emily

Emily O'Regan

Job Title: Deputy Home Manager

Joined: 2014

I have worked at Quantum Care since 2014, starting as a care worker and progressing to deputy home manager. I have gained my teaching qualification which allows me to teach the following in-house; Manual Handling, Dementia, Medication, Health and Safety, Fire Safety, Emergency Aid, Mental Capacity, Deprivation of Liberty, Safeguarding of Vulnerable Adults and Food Safety & Nutrition. I have my Level 2 qualification in Seated Exercise and my Level 3 in Health and Social Care. I am currently working towards my Level 5 Qualification. 


My biggest passion in life is being able to give someone the best quality care and teaching and supporting my team to do the same. I have been in the care industry for many years and my passion is as strong as it was when I was 17.


Lorelie

Lorelie Lucas

Job Title: Chef Manager

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.


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Samantha Pinto

Job Title: Housekeeping Manager

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.


Samantha

Samantha Sharp

Job Title: Administrator

I am the administrator for Mountbatten Lodge and have worked for Quantum Care for a number of years. I have loved my job since starting back in 2022 and love the relationships I have built with my residents and families.


Frequently Asked Questions about Mountbatten Lodge

What types of Care is Mountbatten Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mountbatten Lodge provide?

Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Mountbatten Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Mountbatten Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mountbatten Lodge to the centre of Hemel Hempstead?

0.8 mile(s) as the crow flies, distance by road may be significantly further.