Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead HP2 4EX
Submit a Review
9.8 87 Reviews
  • Mountbatten Lodge, Hemel Hempstead
Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and family over coffee, tea and other refreshments.

Mountbatten Lodge's beautiful landscaped garden includes a number of seating areas situated along a meandering walk way. The perfect place to relax during the warmer months.

The home has its own dedicated activity worker who ensures that there are a wide range of activities to suit every person's interests and personality.

Show Mountbatten Lodge on the Map

Care Provided by Mountbatten Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beth Hoskins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountbatten Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,277

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Mountbatten Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Mountbatten Lodge Reviews (87)

Total of 87, showing 21-40
9.8

Mountbatten Lodge has a Review Score of 9.8 (9.774) out of 10, based on 48 reviews in the last 2 years. Over all time Mountbatten Lodge has 87 reviews.

Overall Experience

  • 64
  • 23
  • 0
  • 0
  • 0

Date Published

87
0
11
48
39

Review from Sarah M (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Mountbatten Lodge for several years now and is very happy there. She is well looked after and when her health allows she loves to join in with the activities. She has great relationships with the carers and I am very confident that when I cannot be there for her she is given good
quality care and that is all I can ask for. My mother's room is in need of some refurbishment but due to the nature of mum's condition it has been decided that it would not be in her best interests to move her to carry out the work, this would be my only concern about the home and I have no doubt this will be rectified before anyone takes over mums room when she is no longer there.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your Mother stay with us. Wishing you a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James M (Friend of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place to be if you want to visit anyone, it has very friendly staff and the manager who can't do enough to help you have an enjoyable time with the people you want to spend time with. Excellent facilities and care, I would recommend this home to anyone who wants to have their family member stay
in a happy environment and be well looked after.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten will be delighted to hear your feedback. Wishing you a wonderful day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter-in-law of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our family member into Mountbatten Lodge in August 2023. The care that he was given there was exemplary and as a family, we all felt supported and looked after by the wonderful team.
We knew on our first visit that this was where we wanted him to be looked after. The team were attentive and
very very caring. They work incredibly hard to care for individual needs and give every resident a unique experience. They go out of their way to understand the people they care for and provide them with a wonderful package.
When we lost our family member the home continued to support us through what was an incredibly difficult time and we will be eternally grateful for their kindness and love. This team of carers, led by an amazing manager, are truly special and I wouldn't hesitate to recommend them and use them again to care for someone I love. I'd move in there too if I could!

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. Your family member will be sorely missed by the team at Mountbatten Lodge. Sending your family our condolences.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve W (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Mountbatten Lodge take remarkably good care of the residents, are professional and courteous and always upbeat and positive. I don’t think my mother could be in a better place!

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for the review!
Our team at Mountbatten Lodge are trained to go that extra mile, ensuring all of our residents are well looked after and shown the respect and love they deserve.
Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ken S (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has moved in only a month or two ago, but all staff have helped her to settle in and have been very attentive and accommodating. A couple of health issues have been dealt with effectively and with compassion. What could have been a nightmare has been a smooth transition for Mother and she feels
content. Staff although busy have always made time to help with patience and kindness. Happy, family atmosphere. Thank you very much.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for sending that lovely review, we are happy to have your mother with us and we will continue to support her in all areas.
Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew H (Son-in-law of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was apprehensive about going into a care home, even though it was for respite. She suffers from Alzheimer’s, and her behaviours changed quite dramatically in the first few days. The patience, kindness and respect shown towards her and her deteriorating condition were fantastic. The
activities that are put on for the residents to keep them mentally and socially active are well-planned and thought-through. The care home staff also kept in regular contact with us to inform us of any developments in her condition and health.
She doesn’t use a walking frame and is relatively mobile, so staff were able to take her across the road for a wander around the shops too.
Whenever we or other family members visited my mother-in-law, the staff were friendly, helpful and attentive. They are always cheerful and amazingly attentive to the residents.
The manager went above and beyond her duty of care to ensure that her stay was as comfortable and pleasant as possible.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. We are delighted to have your Mother-in-law stay with us here at Mountbatten Lodge. Wishing you a wonderful day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kim S (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at the care home for two months now and during her time here has settled in really well. The staff are unfailingly helpful, considerate of her needs and so friendly. After viewing twelve care homes initially I am so pleased we chose the right home for Mum.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. We are delighted to have your Mum stay with us here at Mountbatten Lodge. Have a fantastic day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew L (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the carers. They are very kind, patient and attentive. The home itself is spot on with excellent cleanliness and lovely, tasty food and snacks.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. We are delighted that you are happy with your experience. Wishing you a wonderful day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G O (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the care home since December 2022 and has been consistently cared for with dignity and kindness. All the managers are helpful and really friendly, as are the carers. We are really happy he's in Mountbatten Lodge and wouldn't wish for him to be anywhere else.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten are very happy to have your Dad stay with us. Wishing you a wonderful day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father became a resident in November 2022 after being unable to care for himself due to frequent falls and two TIA's. The care has been exceptional from carers, cleaners, cooks and management. Nothing is ever too much trouble and the staff go out of their way to try and accommodate residents requirements.

Reply from Georgia Golder, Social media coordinator at Mountbatten Lodge

Thank you for taking the time to submit a review, we are pleased to hear you're happy with your father's care. I will be sure to share this review with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Daughter of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care in Mountbatten Lodge is impeccable. The home offers excellent dementia care and has gone the extra mile in ensuring that Mum receives the personalised care she needs. They have also supported me and my family to learn about Dementia and what we can do to help. The staff are gentle,
compassionate, and empathetic, making everyone feel valued and respected. The activities staff offer a busy entertainment programme; My mum really loves the professional singer, as it gives her a chance to show off her dance moves. The food served is excellent - catering to residents' dietary restrictions and preferences.
In short, the manager and her team have been outstanding in providing top-notch care, comfort, and support to my mum. The facilities are cosy and clean, and the ambience is peaceful and tranquil. We feel so relieved knowing that our mum is in good hands - we couldn't ask for a better place.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten are very pleased to have your mum stay with us. Have a wonderful day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kenneth R (Son of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Mum's care.
Keep me informed as to Mum's condition.
Always phone if there is a problem.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are very happy to have your Mum stay with us. Wishing you a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian M (Son of Resident) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mountbatten Lodge for more than a year. She loves the place and says it really feels like home. The facilities are very good and clean. The staff are really excellent and friendly and it seems like nothing is too much trouble for them. There are quite a few communal
activities organised and some outings for things like bingo happen or even just a walk to the very nearby Tescos. The grounds are well maintained with a purpose built BBQ and seating around. Considering it is so close to a main road it is a very peaceful place to live. The food is well prepared and is varied.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for the lovely review. We are extremely proud of the team at Mountbatten, they go that extra mile to ensure our amazing residents feel like they are in a home away from home. The level of respect, love and support we offer will never diminish. Have a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bev S (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be very friendly and informative, keeping me updated on my mum. There's always a cup of tea on offer and they go above and beyond to ensure we have a nice visit when we come to see Mum.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for the kind review, we are happy to hear our teas are up to standard. Your mum is an amazing woman and we are happy to have her with us. Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam W (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the care home is very kind, caring, polite and respectful with Mum and with us visitors too when we come to see her. I have a dog that everyone makes welcome and I think all the residents and staff enjoy seeing her too.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for the review. We understand the importance of pet therapy and are happy to facilitate visits from your pet. Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, welcoming and ready to assist with any concerns regarding my mother. I am kept informed of any health issues and feel confident that my mother will receive appropriate medical advice/intervention and care whenever required. It is a very supportive environment for people with
dementia.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you very much for taking the time to send us this lovely review, it is appreciated.
Have a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley C (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was accepted by Mountbatten Lodge in February 2023. He had been in hospital for a while and was pretty frail. His health has been deteriorating rapidly over the last 6 months and the staff have all been amazing with his care. He has been particularly challenging with staff and family, yet they
know exactly how to cope with him and keep smiling. They have been very quick to deal with necessary health issues that have occurred and treatments put in place quickly. I have been informed of every doctor's visit and any changes that need making, to make sure that I am in agreement. I can't fault this care home in any sense. High standards of cleanliness, care and communication.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for the review.
Your father is an amazing man and we are lucky to have him spend some time with us at Mountbatten.
Our care team are highly trained to handle most situations that may occur within an elderly care environment.
We hope that you and the family continue to support us.
Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. My mother is looked after very well. The carers are very busy taking care of everyone. Also doing many activities with the residents to make life more enjoyable for them. Have peace of mind now knowing how much they are well looked after. All seems to run smoothly. Lovely garden for them
to sit in.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send in this review.
At Mountbatten, we treasure our residents and they are treated like family by our wonderful and experienced care team.
We hope your mother continues to enjoy her stay with us and the family can call on us anytime.
Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K S (Great-grandson of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and attentive and interact with the residents personally and get to know them by doing things like singing dancing and arts with them. My great-grandmother is very happy. The surrounding area is very nice a very warm place overall. The place looks very nice and well-decorated
nothing looks old and it looks very homey!

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you so much for this joyful review, we are really appreciative.
Our activities team enjoy creating new things to do with our residents, engagement remains a top priority for us.
Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian C (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum is very happy at Mountbatten Lodge, all the staff go above and beyond ensuring she is safe and well cared for, which gives my family peace of mind. If there are any issues we are notified by a phone call, happily these are few and far between. Recently they asked all the residents if they had
one wish what would it be, Mum is a massive Elvis fan and her wish was to go to Gracelands which of course was impossible but they arranged for an Elvis impersonator to come along to the care home to perform, seeing mums face light up and singing along to the songs made it all worthwhile. The care staff are very attentive. On occasions, if the carers have time they will take Mum in her wheelchair over to the supermarket, Mum loves this as it makes her feel like she has a purpose and a bit of normality in the outside world. If you are looking for an excellent care home as Elvis would say 'you've come to the right place' well done all of you.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Wow! Thank you very much for this heartwarming review.
Our team at Mountbatten understand and respect all of our residents.
The Elvis impersonator has always been a hit for our home and we are happy to hear your mum enjoyed herself.
We look forward to working with you to ensure we continue making Mum feel good.
Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Mountbatten Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Mountbatten Lodge is calculated as follows: ( (458 Excellents x 5) + (95 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 570 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountbatten Lodge is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Beth

Beth Hoskins

Job Title: Home Manager

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.


Emily

Emily O'Regan

Job Title: Deputy Home Manager

Joined: 2014

I have worked at Quantum Care since 2014, starting as a care worker and progressing to deputy home manager. I have gained my teaching qualification which allows me to teach the following in-house; Manual Handling, Dementia, Medication, Health and Safety, Fire Safety, Emergency Aid, Mental Capacity, Deprivation of Liberty, Safeguarding of Vulnerable Adults and Food Safety & Nutrition. I have my Level 2 qualification in Seated Exercise and my Level 3 in Health and Social Care. I am currently working towards my Level 5 Qualification. 


My biggest passion in life is being able to give someone the best quality care and teaching and supporting my team to do the same. I have been in the care industry for many years and my passion is as strong as it was when I was 17.


Lorelie

Lorelie Lucas

Job Title: Chef Manager

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.


No image found

Samantha Pinto

Job Title: Housekeeping Manager

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.


Samantha

Samantha Sharp

Job Title: Administrator

I am the administrator for Mountbatten Lodge and have worked for Quantum Care for a number of years. I have loved my job since starting back in 2022 and love the relationships I have built with my residents and families.