Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead HP2 4EX
Submit a Review
9.8 87 Reviews
  • Mountbatten Lodge, Hemel Hempstead
Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and family over coffee, tea and other refreshments.

Mountbatten Lodge's beautiful landscaped garden includes a number of seating areas situated along a meandering walk way. The perfect place to relax during the warmer months.

The home has its own dedicated activity worker who ensures that there are a wide range of activities to suit every person's interests and personality.

Show Mountbatten Lodge on the Map

Care Provided by Mountbatten Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beth Hoskins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mountbatten Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,277

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Mountbatten Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Mountbatten Lodge Reviews (87)

Total of 87, showing 41-60
9.8

Mountbatten Lodge has a Review Score of 9.8 (9.774) out of 10, based on 48 reviews in the last 2 years. Over all time Mountbatten Lodge has 87 reviews.

Overall Experience

  • 64
  • 23
  • 0
  • 0
  • 0

Date Published

87
0
11
48
39

Review from L P (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Mountbatten Lodge in November 2022. From the start, staff have been good at helping her settle in. Given all her circumstances she’s done really well, when I visit, it’s clear that she’s in a clean, well-run, friendly home, with supportive staff. We have had issues (not related to the
home or the care there) and the manager could not have been more helpful or supportive. I could only be happier if Mum were nearer me - we are significantly distant geographically. I feel lucky that Mum is in such a good home - the food’s great too!

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for the review.
Our home manager is highly trained and experienced and she really goes the extra mile to ensure all of her residents are content.
If we can ever support you in any other way, please let us know.
Have a lovely day and remember your mum is in safe hands!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K N (Granddaughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always welcoming, kind and attentive.
There is always a member of staff close by for my relatives needs. My relative is living with dementia, but she knows the staff are there to help her.
Whenever I have voiced minor concerns - staff ensure the concern is addressed promptly.
The other
residents appear calm and content which reflects good care.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for taking the time to send us this review.
All comments are welcome and we appreciate honest opinions about our home.
Our care team are highly trained and experienced and would continue to offer the very best they can to everyone.
Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gemma S (Granddaughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not praise the staff enough. They are all kind and caring and go above and beyond to care for the residents. They bring so much joy to residents, spending time with them and finding new ways to entertain them. The home is always clean and well-maintained. They keep us, the family, up to date with
everything happening both in the home and with my nan. We sleep a lot better knowing Nan is in their care, being well looked after, physically, mentally and emotionally. It really is a joy to go in for my weekly visit. Can't thank them all enough and would recommend Mountbatten Lodge to everyone who needs their loved ones looked after.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for the lovely review, we are very appreciative. Your kind words will be shared at the next staff meeting.
Your Nan is an amazing woman and we are lucky to have her with us.
Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angie H (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Mountbatten Lodge now for seven months.
In Mum's first week of being there, she was invited to the Theatre to see Jersey Boys, which she still talks about today.
I can honestly say that my mum is extremely happy there. All the staff are extremely caring and helpful. There
always seem to be lots of activities they can take part in. Last week they held a dementia meeting that relatives or friends could attend which was very interesting.
Mountbatten Lodge is absolutely perfect for my mum.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you so very much, this is indeed a fantastic review for our home.
We are extremely happy with the level of care provided and we hope you continue to support us in all ways.
Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony P (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum loved her time in the care home, she laughed daily and received care beyond expectations while remaining professional. The commitment to all residents was second to none and it was clear the devotion was genuine. They support the residents and family members with true compassion and dignity.
The staff are worth their weight in gold. Well done team.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you very much for the review, we are very appreciative. Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine H (Granddaughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan’s been living at Mountbatten Lodge for over a year now, and I have to say I am always grateful she made the move there as I know she is safe and well looked after. The home is always clean, and the facilities are well laid out making it feel truly welcoming and homely.
The staff are all extremely
attentive and caring, always making sure that my Nan feels comfortable and well-cared for. They take the time to get to know all the residents personally, which helps them provide more individualised care and support. The activities are fantastic, ranging from arts and crafts, zoo outings, animal therapy and even visits from Elvis! There is always something on offer, which makes for a happy, fun environment.
Mountbatten Lodge has a manager who is exceptional. Her dedication to ensuring that the resident's needs are always met and exceeded is inspiring, and we are grateful for all the support she has given to our family over the past year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident here, she sadly passed away in April. The care given to her throughout her time here was of a high standard. The carers were kind and developed a strong bond with Mum enabling her to feel happy and safe and she was well looked after.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for the review.
Sincere condolences on the passing of your mother, she was an amazing woman and we miss her.
Have a good day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine T (Daughter of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing! All the team treat residents with such dignity and care. Since my father moved in I feel I have also become part of this community! Everyone knows my father and his needs so well - nothing is ever too much trouble. He is happy here and is overwhelmed by all the kindness he
is shown on a daily basis. Everyone here smiles and enjoys being a part of Mountbatten Lodge.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for that uplifting review of our care home. Your father is a wonderful man and we enjoy spending time with him. Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert C (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Mountbatten Lodge for over 9 years until she died there this year in June. I couldn't praise the staff and management enough and would highly recommend the home to anyone in the area looking for full-time care or respite care. The cleanliness, quality of the staff and 24-hour
care given, was excellent. Even the cost was reasonable compared to other care homes.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for the review and condolences to the family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phil C (Son of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always find the staff courteous and caring. They all provide great care to my mother who never had a bad word to say about them either. Mum enjoys the activities and her food. The lodge itself is pleasant but perhaps could do with a lick of paint here and there. Overall I would say that Mum is happy
and extremely well cared for and that makes her family happy!

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send in this review.
The feedback on the maintenance is appreciated, there was scheduled work to be carried out but, the pandemic made it quite challenging as Government regulations restricted visitors to the building. We are hoping to upgrade some of the common areas and we hope this makes our residents and their families more comfortable. Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary W (Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you to everyone at Mountbatten Lodge for the wonderful jubilee funtion they put on for residents and their families today. The wonderful food and homemade cakes were amazing all the nurses and care staff from the cleaners and upwards went out of their way to make this
a memorable day for residents and family once again thank you very much for a wonderful day.

Reply from Victoria Cookson, Marketing Coordinator at Mountbatten Lodge

Good day and thank you for sending us this heartwarming review of your experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Daughter of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mother on two separate occasions and was very impressed with all the staff, from the minute that I arrived, during my visit and as we left. I work in a care home in the west country and I wish it was to the same standards as Mountbatten Lodge.
The whole presentation of corridors and rooms
etc was excellent.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us this review. We are extremely proud of Mountbatten Lodge and I am certain the team would be especially happy to read your comments. Have a lovely day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison L (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well looked after during her short stay here. Staff were very friendly and helpful and one in particular enabled video calls using her phone, for which we were very grateful.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for the review on Mountbatten Lodge, we are especially proud of this home and we try every day to ensure all of our residents are treated kindly and with respect. Have a lovely day and thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Wife of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being very well cared for during his convalescence. The staff are all very caring and friendly.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mountbatten Lodge

Thank you for this lovely review. It is a privilege and a pleasure to be able to look after and care for your husband during his convalescence with us and make a positive impact on his wellbeing. Our staff will be delighted to read your praise. Thank you once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patrick B (Grandson of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff.
My grandmother is very happy and settled here.

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for the review, we are happy to hear that your grandmother is content. Have a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine T (Sister of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of loving care given. Friendly staff.

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us a lovely review. Have a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma C (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always helpful and happy displaying a caring nature.

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us a review, we are happy to hear these comments and they will be relayed to all members of the team. Have a great day!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine T (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mountbatten Lodge offered Mum a good home whilst on a discharge to assess basis, the carers were wonderful

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us a lovely review, it was a pleasure supporting your loved one at our home, we hope to see the family again one day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Granddaughter of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Mountbatten Lodge have been so supportive and caring to my nan. They have also gone above and beyond with keeping our family informed - sending us regular photos of my nan, arranging video calls etc. My nan says that she likes all of the staff, she likes the food - and that everything is
very clean! My nan seems to be happy and settled and she feels safe - we are grateful to the staff for all their work!

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to review us. At Mountbatten Lodge we try our best to ensure our residents are supported in all areas. The chef is especially proud of the menu choices and we will take these comments on board at our next meeting. Kind Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K D (Son of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional yet personal management and staff care, creating an environment for residents (and their families) that really does feel like home.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mountbatten Lodge

Thank you for taking the time to write this review and for your kind comments. The management and staff at Mountbatten Lodge are passionate about delivering quality and personalised care to each of their residents throughout these challenging times and will very much appreciate your recognition of this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Mountbatten Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Mountbatten Lodge is calculated as follows: ( (458 Excellents x 5) + (95 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 570 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountbatten Lodge is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Beth

Beth Hoskins

Job Title: Home Manager

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.


Emily

Emily O'Regan

Job Title: Deputy Home Manager

Joined: 2014

I have worked at Quantum Care since 2014, starting as a care worker and progressing to deputy home manager. I have gained my teaching qualification which allows me to teach the following in-house; Manual Handling, Dementia, Medication, Health and Safety, Fire Safety, Emergency Aid, Mental Capacity, Deprivation of Liberty, Safeguarding of Vulnerable Adults and Food Safety & Nutrition. I have my Level 2 qualification in Seated Exercise and my Level 3 in Health and Social Care. I am currently working towards my Level 5 Qualification. 


My biggest passion in life is being able to give someone the best quality care and teaching and supporting my team to do the same. I have been in the care industry for many years and my passion is as strong as it was when I was 17.


Lorelie

Lorelie Lucas

Job Title: Chef Manager

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.


No image found

Samantha Pinto

Job Title: Housekeeping Manager

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.


Samantha

Samantha Sharp

Job Title: Administrator

I am the administrator for Mountbatten Lodge and have worked for Quantum Care for a number of years. I have loved my job since starting back in 2022 and love the relationships I have built with my residents and families.