Newgrange Residential Care Home

Cadmore Lane, Cheshunt, Waltham Cross EN8 9JX
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10 33 Reviews
  • Newgrange Residential Care Home, Waltham Cross
The team at Newgrange are all working together to create a happy and caring environment. They aim to build a home which they are proud of, and where they would choose to place their own relatives.

Residents' wellbeing is at the centre of all of decision making. Newgrange are a small care home, with only 37 bedrooms, which means their understanding of residents' needs and wishes is entirely personalised.

They can support individual's living with:

Dementia • Parkinson's Disease • Diabetes • Respite Care • End of Life

Newgrange have a team of 46 brilliant staff & do not have the need to call on agency. There are conversations, laughter and joy amongst residents and carers, and the long-standing team show genuine, nurturing care.

All the bedrooms have high quality furniture and soft furnishings with en-suite wet rooms. There is also a lounge, dining area, conservatory, cinema room & two quiet rooms.

The home had input for the design of the gardens from the Lottery Fund and the Paradise Wildlife Park, making it possible to have a diverse & stimulating outdoor environment.

There are extensive well being and social activities which help to stimulate and entertain, as well as monthly bus trips for the residents to garden centres and pub lunches.

Residents can enjoy fresh cooked wholesome food by chefs with choices at every meal.

Personalised care plans are followed that put the resident first.

The home also benefits from visits from a Chiropodist, Hairdresser & Masseur.

Newgrange are committed to ensuring they are leaders in dementia care. They have added many features such as signage and improved lighting for the well-being of residents living with dementia.

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Care Provided by Newgrange Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Newgrange of Cheshunt Ltd
  • Person in charge
  • Alison Wood (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Newgrange Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,396
    • Self-Funded Residential Dementia Care £1,200 – £1,399
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • Fees vary depending on individual care needs and include 24/7 care, accommodation , food and laundry.
  • (these prices are only a guideline, please contact Newgrange Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Ample off road parking on-site


Newgrange Residential Care Home Reviews (33)

Total of 33, showing 1-20
10

Newgrange Residential Care Home has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Newgrange Residential Care Home has 33 reviews.

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Review from Tracy M (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum resided at Newgrange for just 6.5 weeks before she sadly passed away after a long battle with Alzheimer's. Her care at Newgrange exceeded all expectations. The love and care shown to her were exemplary and nothing was too much trouble. This support and care was shown to the family too and
was much appreciated particularly as Mum started to fail. The home is beautifully appointed, bright and clean and very homely. The bedrooms are lovely with matching furniture and en suite bathrooms. Every single person we met, from managers, care staff, cooks and cleaners was so polite and friendly and had genuine care and concern for Mum and the family. We thank them all from the bottom of our hearts.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Wow, thank you for the kind words that you said about the home, it brought a tear to my eye reading them. Much appreciated!


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Review from L P (Grandson of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and compassion is of the highest level and can not be faulted, nothing is too much trouble. Visiting family members are treated with the same level of care and thoughtfulness too. The premises are secure and immaculately clean. The staff are so polite and at the top of their chosen
profession.
I could not ask for a better place for my Nan to be cared for and know that the family have chosen the right place for Nan and that is so comforting and dispels any worries when you leave when time to go home.

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Review from Anthony B (Son-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and facilities are excellent.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for your kind review of our home.
We will share this with our team, it is always much appreciated to get positive feedback.


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Review from L M (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and supportive carrying out duties with good humour and kindness. Communication is readily conveyed as to the needs of my mother. Entertainment is intrinsic to daily life at the Newgrange and encouragement is given to those residents who require that extra bit of positivity. Hearty
meals are served at lunchtime and residents are encouraged to sit down together as a family for group camaraderie and general bonding.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Many thanks for taking the time to provide a review. It means a lot to us all to gain any feedback to continuously improve our service.


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Review from D L (Respite Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy living here. I have been here just over a year and I feel I have been lucky. I am happy because it is free going, I please myself and have my own routine. The staff are pleasant and easy to get along with. They really care for me.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you, you make our home a special place to be with your energy and positivity.


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Review from Janice R (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care, all the carers are very nice and friendly towards my mum. She is always clean whenever I visit her and looks well-kept. The staff always keep me up to date as to how her well-being is and what is going on with her.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for the review, to constantly improve people's everyday lives makes our team very happy.


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Review from Anna R (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Newgrange team is excellent. Mother has settled in very well and has responded to the caring and dedicated nurses and support team, who have been attentive to all her individual needs, even her food likes and dislikes. She particularly loves music and it has been lovely to see her
engaging in musical entertainment provided there. I feel a safe environment is prioritised at all times at Newgrange. High standards of cleanliness are also evident throughout.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

It is always good to have feedback, thank you for taking the time to write. Any feedback helps us to continuously improve our service.


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Review from W A (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my sister chose this care home for our father after an extension search nearly two years ago. There is no stone unturned for any resident, all staff are always kind, helpful and caring. Each resident has immaculately washed and ironed clothes every day, rooms cleaned daily, food is catered
for everyone’s needs and fab entertainment. Simply the best.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

What a lovely review. Thank you so much for the feedback, it brought a tear to my eye, we will print this off to show to our team!


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Review from Ruth K (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at this exceptional care home for 18 months now. I am so pleased that we found the perfect home for his needs.
All staff and management are dedicated and passionate about providing personalised care to each of their residents.
It is a small home where the carers get to
know each resident’s individual needs and can cater for them accordingly.
This home is immaculately clean, the food is nutritious and varied and Dad always looks well dressed and happy. There are various activities provided each day.
I cannot praise highly enough each and every one of the friendly, caring and understanding staff at Newgrange. I am so grateful for all they do for Dad every day.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for your kind words, your father is a pleasure to spend time with and care for.


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Review from Trevor C (Son-in-law of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Newgrange Care Home is so caring and kind and always puts the residents first. They look after my mother-in-law so well with everyday showering, clean clothes, lovely food and entertainment. At 101 years old she is very happy and hopefully will enjoy many more years at Newgrange. I would
highly recommend.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Hi Trevor,
Thank you so much for posting this review. It means so much to all the staff. We all enjoy providing our residents with a great quality of life.


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Review from N B (Granddaughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff take great care of the residents. The activities are varied to keep them interested and to help with their dementia care. The resident seems happy and content which is the main priority for older persons.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for your glowing review, much appreciated. I will share it with the team. Take care,


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Review from Hilary L (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the care of our Father very good. The home is always clean. Our father's clothes are clean daily. His dietary needs are met. His hair and nails and skin are all well looked after. He is involved in lots of activities and enjoys the entertainment provided. The staff always know
how he is and any concerns will communicate them to me and my sister. I have and will recommend this home to anyone.

Reply from Alexandra Macfarlane, Director at Newgrange Residential Care Home

Thank you for your lovely review, so much appreciated. We will share with the team.


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Review from Chris W (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides excellent care for my mum and I can’t thank them enough for what they do, always helpful with enquires and I can see a lot of care and effort goes into how my mum is cared for, I would recommend them as my mum has now been cared for, for over 2 years and even through Covid, the
home ensured we could see my mum.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you so much for taking the time to review.
It supports the team so much.


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Review from Claire A (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the care home since 2019 I visited a lot of care homes but as soon as I walked into this one I knew it was the one for my dad. Everything was new then and clean and has all the latest equipment and up to date. All the staff are lovely and take really good care of him and my dad says
the same. He also really enjoys the activities they put on there such as quizzes, indoor bowling and also the singers that come in. The staff always encourage my dad to join in and he always gets up to have a little dance.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you for your kind comments, which mean a lot to the Newgrange team
Kindest regards.


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Review from S T (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for a year. She is content here. The staff are always on hand to offer help and go over and above for the residents. The entertainment provided is great. My mum enjoys all the extra activities. What a splendid effort from everyone regarding the jubilee party. Had an enjoyable
afternoon watching everyone enjoying themselves. Keep up the good work.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you so much for taking the time to review our home.
It is good for the staff to receive such lovely comments.


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Review from Susan B (Daughter of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Newgrange since July 2019 and she has received the best of care from all staff, Managers etc. Sadly since August 2021 Mum has basically been bedridden and has short-term memory loss but the care, attention, love, the respect she has received has not changed. Mum is unable to feed herself
so her food is blended and always looks and smells delicious and the staff are so attentive when feeding her. On the odd occasion that staff manage to coerce Mum out of bed (she has no mobility so has to be hoisted and this includes some of her hygiene issues/needs) they send me a picture as they know how happy it makes me and they all make a fuss of Mum - the staff are there for me as well.


I really don’t know how they have all coped with the pandemic, working to protect the residents and yet still managing to carry on their own lives - they really have been second to none. Over the years my opinion of Newgrange has not changed, if anything I have more respect for keeping my Mum safe.


Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you very much for taking the time to provide your comments. I shall share with our team of dedicated care staff.


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Review from E B (Son of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is coming up for 3 years residential care in the home and she has nothing but praise for how she is treated and looked after. If Mum is happy, we are happy. We have no concerns over her care and well-being.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you very much for taking the time to provide your comments. I shall share with our team of dedicated care staff.


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Review from Susan P (Daughter of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased and happy with the care Mum received and has received since she has been in New Grange. Before Covid hit, we had regular access to all areas of the home and could not have been more pleased with everything. Mum had been quite poorly recently and the care given to her by the staff
could not have been more reassuring and kind.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you so much for taking the time to write a review for Newgrange.
We are all very proud of our home and our support of all of our residents. It is meaningful when we hear that our work is valued.


Alison Wood, Manager


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Review from Janet T (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was welcomed warmly into this home. The staff always listened to her needs and met them. They were flexible and understanding and willing to do anything she asked for. I know she is being well looked after.

Reply from Alison Wood, Registered Manager at Newgrange Residential Care Home

Thank you Janet for taking the time to review our home. We welcome all feedback to help us improve our service.


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Review from Belinda B (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is now 85, has been at Newgrange since March 2019, she is blind and deaf so she had to go into care. We were so lucky when we were asked if we would like to view this home, and a bonus was everything was new. The rooms have everything a resident needs. My mum loves singing so, although
some activities she can't do they always try to include her, she calls out the bingo numbers and loves singing on the microphone. She was asked the other day if she was happy and she replied yes the staff are so helpful. The food is excellent always fresh homemade and they take note of what she likes and doesn't like. I find the home always clean and the staff can't do enough for the resident's families.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you so much for taking the time to review our home.
I am pleased we are meeting the standards that we constantly aim to achieve and making life as rewarding as possible for Mum.


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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Newgrange Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Newgrange Residential Care Home is calculated as follows: ( (118 Excellents x 5) + (2 Goods x 4) ) ÷ 120 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newgrange Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (8)

Alison

Alison Wood

Job Title: Manager

Joined: 1984

Alison helped set up Old Grange in 1984 and assisted in the establishment of Newgrange in 2002. Alison is passionate about creating the best possible environment for older people and enabling them to live their lives as normally as possible.


As registered manager she has overall responsibility for the running of the home and manages the care team to make sure they give their best at all times.


Lynda

Lynda Beckett

Job Title: Deputy Manager

Joined: 1988

Lynda has worked at Newgrange and its predecessor for 20 years. Lynda is the key Duty Manager in respect of care and ensures a full and active agenda. She praises and encourages the homely atmosphere and the closeness of staff and residents which creates a really happy relaxed environment. Lynda also looks after staff rotas.


Maria

Maria Defoe

Job Title: Floor Manager

Joined: 2002

Maria has been with the company since 2002. Maria is passionate about delivering high-quality care to our residents and leads by example. She is fluent in Italian and speaks Spanish. She is our coach for End of Life Care, she promotes dignity and respect and shows compassion to our resident’s families.


Angela

Angela Luciano

Job Title: Team Leader

Joined: 2018

Angela is a native Italian speaker, so is able to converse well with our Italian residents. She has been an integral part of our team for the past 5 years. She is an outstanding carer and always puts the interests of the resident first.


Sheila

Sheila Nyanzu

Job Title: Healthcare Assistant

Joined: 2019

Sheila has been at Newgrange since 2019, she is one of our Night Care Assistants. She has a warm, bubbly personality which the residents connect well with.


Lucy

Lucy Montouri

Job Title: Housekeeper

Joined: 1998

Lucy and team ensure the home is spotless and welcoming. Whether it's a bedroom, a bathroom or the living areas everywhere is fresh and ready.


Michael

Michael Montouri

Job Title: Domestic assistant

Joined: 2015

Michael is our cleaner who has been with us since 2015. He speaks Italian as well as English, so loves chatting to our Italian residents.


Stacie

Stacie Wingrove

Job Title: Chef/Kitchen assistant

Joined: 2018

Stacey believes fresh, home cooked food is the best and that good nutrition is crucial for care residents. Mealtimes are one of the highlights of the day.


Frequently Asked Questions about Newgrange Residential Care Home

What types of Care is Newgrange Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newgrange Residential Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Newgrange Residential Care Home have?

There are 36 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Newgrange Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Newgrange Residential Care Home to the centre of Waltham Cross?

1.4 mile(s) as the crow flies, distance by road may be significantly further.