Newgrange Residential Care Home

Cadmore Lane, Cheshunt, Waltham Cross EN8 9JX
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10 33 Reviews
  • Newgrange Residential Care Home, Waltham Cross
The team at Newgrange are all working together to create a happy and caring environment. They aim to build a home which they are proud of, and where they would choose to place their own relatives.

Residents' wellbeing is at the centre of all of decision making. Newgrange are a small care home, with only 37 bedrooms, which means their understanding of residents' needs and wishes is entirely personalised.

They can support individual's living with:

Dementia • Parkinson's Disease • Diabetes • Respite Care • End of Life

Newgrange have a team of 46 brilliant staff & do not have the need to call on agency. There are conversations, laughter and joy amongst residents and carers, and the long-standing team show genuine, nurturing care.

All the bedrooms have high quality furniture and soft furnishings with en-suite wet rooms. There is also a lounge, dining area, conservatory, cinema room & two quiet rooms.

The home had input for the design of the gardens from the Lottery Fund and the Paradise Wildlife Park, making it possible to have a diverse & stimulating outdoor environment.

There are extensive well being and social activities which help to stimulate and entertain, as well as monthly bus trips for the residents to garden centres and pub lunches.

Residents can enjoy fresh cooked wholesome food by chefs with choices at every meal.

Personalised care plans are followed that put the resident first.

The home also benefits from visits from a Chiropodist, Hairdresser & Masseur.

Newgrange are committed to ensuring they are leaders in dementia care. They have added many features such as signage and improved lighting for the well-being of residents living with dementia.

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Care Provided by Newgrange Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Newgrange of Cheshunt Ltd
  • Person in charge
  • Alison Wood (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (36)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Newgrange Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,396
    • Self-Funded Residential Dementia Care £1,200 – £1,399
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400

  • Fees vary depending on individual care needs and include 24/7 care, accommodation , food and laundry.
  • (these prices are only a guideline, please contact Newgrange Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time


  • Parking

  • Ample off road parking on-site


Newgrange Residential Care Home Reviews (33)

Total of 33, showing 21-33
10

Newgrange Residential Care Home has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Newgrange Residential Care Home has 33 reviews.

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Review from Geraldine B (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all of the staff enough for their kindness towards my mum, especially in these difficult times. They have made her feel so welcomed and as part of their wider family. The care that they have given her is exceptional. We as a family appreciate everything you are doing for her. Thank you
so much.

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Review from Robert C (Son of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Newgrange for three months and I have nothing but praise for the standard of care. The staff are all very kind and compassionate and the surroundings and activity programme is superb.

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Review from Carol B (Daughter of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really upset at having to put my mother into a care home for respite, and after looking at quite a few, we decided on Newgrange because of the amazing facilities and the kindness of all the staff (especially the manager). Despite the current COVID-19 situation, the atmosphere was still brilliant.
My mum has now been at Newgrange for nearly a month and she absolutely loves it - she looks so well cared for and years younger. Both me and my sister have been delighted with our mum's care, and she’s now staying at Newgrange after her respite is over permanently. I can’t thank the staff enough, for both the wonderful support they’ve given my family and for the care of my mum.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you so much for taking the time to review our home.
It is so rewarding for all of us.
We shall look forward to caring for your mother for many years and welcoming you all as visitors into the home as soon as it is safe to do so.
Thank you again.


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Review from Paul (Son of Resident) published on 30 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Newgrange for two weeks of respite care after an operation in February. Both she and I were delighted with the care she received. The home is modern, clean, spacious and bright. All of the staff were so friendly, caring and welcoming and nothing was too much trouble. Their attention
to the individual needs and safety of each resident was clear to see and very reassuring. The food was excellent, I know first hand because I also joined the residents for lunch one day. On the admin side, I found all the managers, owner and staff very efficient and easy to liaise with, even when we had some last-minute changes to plans. Mum was very reluctant to go into care but she soon changed her mind after being there a couple of days. She made lots of friends and has asked to go back there if there is ever a need in the future. Would highly recommend Newgrange. Many thanks.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Dear Paul
Thank you for your kind comments. We very much enjoyed looking after Mum and look forward to seeing her back again.
Kind Regards
Alison Wood
Manager


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Review from Nigel B (Son of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In February 2019 after a two-year struggle with Dementia, our Mother became progressively worse and needed more care.
We looked at four care homes before we chose Newgrange, it really stood out as the place we wanted for our Mother. Our first impressions were of a clean, fresh, modern and purpose-built
care home, with welcoming and kind staff. We are so grateful for the excellent care that Mum received during her time there. Mum was treated with respect, consideration and above all kindness by everyone there who made her feel welcome and safe and part of a family.
Unfortunately, they never saw Mum at her best, but they worked to bring out the best in her. Our Mother lived at Newgrange until her death in November 2019, the end of life care she received was expert, considerate and dignified.
Our family would have no hesitation in recommending Newgrange Care Home and we are truly appreciative of the care and kindness our Mother was shown. Thank you.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Dear Nigel
We all thank you for your kind comments about our Home. We very much enjoyed having you all, and especially Mum, as part of our community.
Hope to see you all again.
Kind Regards
Alison


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Review from Susan G (Daughter of Resident) published on 10 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newgrange Care Home has surpassed all my expectations. All the staff are helpful and friendly and treat the residents with compassion, understanding and respect and go out of their way to make visitors feel welcome. The facilities and site are of the highest standard and are kept immaculately clean
and tidy and the activities available keep residents stimulated along with regular entertainment for everyone to attend eg. BBQs/singers and musicians. After visiting Mum, I leave Newgrange feeling confident that she is receiving the very best care and would recommend them to anyone.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you Sue
I understand how daunting this process can be and hope that you are now feeling more settled


Kind Regards
Alison


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Review from Amy J (Friend of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Newgrange is an immaculate site with staff who obviously love their jobs and are dedicated to their residents. Staff, residents and visitors alike are always smiling and laughing which is what really makes this place a home.
They have an outstanding activities team who are passionate about encouraging
stimulation in their residents. They are also looking into expanding their activities range and improving their garden facilities, which I know many of the residents are excited about!
100% recommended!

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Review from Pamela J (Daughter of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Newgrange in January 2019. From the first day, she was well looked after, cared for and loved. All staff are friendly and approachable, kind and giving, nothing is too much trouble for them. This approach is extended to us as a family. Newgrange is an excellent residential care home
and I would recommend it to anybody.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you so much for taking the time to review.


This really helps us and others in their decision in selecting an appropriate care home.


Kind Regards
Alison


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Review from Graham P (Son of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are extremely grateful to Newgrange and it's management and staff for the recent respite care of my elderly and poorly Mother. Newgrange was able to offer a quality service at short notice and did so with sensitivity and care and could not have been more accommodating to my Mother's
needs. The facilities and staff were excellent and we would not hesitate to use Newgrange again.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you, Graham, for taking the time to review our home.


We wish we could have cared for Mum longer but we are here should she require any further Respite.


Kind Regards
Alison


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Review from James C (Son-in-law of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was one of the first residents since the Newgrange refurbishment. She was resident from Nov 2018. We always found the staff very helpful and friendly. The house itself was new and extremely well looked after. All clean and tidy. Unfortunately, my mother-in-law died after a short illness
but the staff, together with the local district nurses, and the community palliative care nurses made her last days very comfortable. We cannot praise them enough. Many thanks to you all.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

Thank you from all the team at Newgrange
We will always remember your Mother in law and the Family.


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Review from Donna S (Niece of Resident) published on 31 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the Newgrange Care Home. I found it so warm and welcoming when I first came to look at it when trying to find the right care home for my aunt. From the moment I met the care home management team and the care team, I knew this would be the new home for my aunt. I had looked at
many other care homes but none of them gave me this warm and friendly feeling straight away. From the moment my aunt was accepted here the staff were so kind, warm and friendly to not only my aunt but to all the residents alike. Nothing was ever too much trouble.
Sadly my aunt passed away this week and the staff were so kind and compassionate to me and treated my aunt with such respect and dignity I could not have asked for more. The care team at Newgrange are exceptional. If you are worried as I was, at finding the right place for your loved one, then look no further than the Newgrange Care Home. Not only your loved one, but you will become part of a lovely warm friendly family.

Reply from Alison Wood, Registered manager at Newgrange Residential Care Home

It is so rewarding for us all to read the kind messages.
We take our roles seriously and with commitment, trusting that we can provide the best quality of life for our residents.


We are pleased to have cared for Peggy and to have known you all.


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Review from Alexandra M (Granddaughter of Resident) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous care home and beautifully decorated. The staff are warm and welcoming and were nurturing with my grandmother. She was happy in her new environment. I would highly recommend this home to any family that needs to put a loved one into a care home.

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Review from Margaret W (Daughter of Resident) published on 14 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I could no longer help my Mum, she was cared for at Newgrange. The home itself is modern, extremely clean and well looked after. Residents are encouraged to take part in activities and there are always staff on hand to help. All the staff were very professional and showed such kindness, respect
and dignity towards my Mum, both during her time there and when she passed away. I would recommend Newgrange to anyone who is searching for care for a loved one. I will never forget them or be able to thank them enough.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Newgrange Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Newgrange Residential Care Home is calculated as follows: ( (118 Excellents x 5) + (2 Goods x 4) ) ÷ 120 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Newgrange Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (8)

Alison

Alison Wood

Job Title: Manager

Joined: 1984

Alison helped set up Old Grange in 1984 and assisted in the establishment of Newgrange in 2002. Alison is passionate about creating the best possible environment for older people and enabling them to live their lives as normally as possible.


As registered manager she has overall responsibility for the running of the home and manages the care team to make sure they give their best at all times.


Lynda

Lynda Beckett

Job Title: Deputy Manager

Joined: 1988

Lynda has worked at Newgrange and its predecessor for 20 years. Lynda is the key Duty Manager in respect of care and ensures a full and active agenda. She praises and encourages the homely atmosphere and the closeness of staff and residents which creates a really happy relaxed environment. Lynda also looks after staff rotas.


Maria

Maria Defoe

Job Title: Floor Manager

Joined: 2002

Maria has been with the company since 2002. Maria is passionate about delivering high-quality care to our residents and leads by example. She is fluent in Italian and speaks Spanish. She is our coach for End of Life Care, she promotes dignity and respect and shows compassion to our resident’s families.


Angela

Angela Luciano

Job Title: Team Leader

Joined: 2018

Angela is a native Italian speaker, so is able to converse well with our Italian residents. She has been an integral part of our team for the past 5 years. She is an outstanding carer and always puts the interests of the resident first.


Sheila

Sheila Nyanzu

Job Title: Healthcare Assistant

Joined: 2019

Sheila has been at Newgrange since 2019, she is one of our Night Care Assistants. She has a warm, bubbly personality which the residents connect well with.


Lucy

Lucy Montouri

Job Title: Housekeeper

Joined: 1998

Lucy and team ensure the home is spotless and welcoming. Whether it's a bedroom, a bathroom or the living areas everywhere is fresh and ready.


Michael

Michael Montouri

Job Title: Domestic assistant

Joined: 2015

Michael is our cleaner who has been with us since 2015. He speaks Italian as well as English, so loves chatting to our Italian residents.


Stacie

Stacie Wingrove

Job Title: Chef/Kitchen assistant

Joined: 2018

Stacey believes fresh, home cooked food is the best and that good nutrition is crucial for care residents. Mealtimes are one of the highlights of the day.