Prince Michael of Kent Court

Stratford Road, Watford WD17 4DH
Submit a Review
9.9 83 Reviews
  • Prince Michael of Kent Court, Watford
Rated 'Outstanding' by the Care Quality Commission (December 2018), Prince Michael of Kent Court is a purpose-built facility located cloase to the town centre in Watford.

The Home has assistive technology to help engage and entertain residents. A specialist reminiscence garden and lighting is also available to reduce “sundowning,” promoting calmness and providing reassurance.

The Home is divided into five ‘family style’ house group areas, each with their own team of care staff. Each house group has its own comfortable dining room and communal lounge.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

Show Prince Michael of Kent Court on the Map

Care Provided by Prince Michael of Kent Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Roberts (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Prince Michael of Kent Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,625
    • Self-Funded Residential Dementia Care £1,579 – £1,896
    • RESPITE Self-Funded Residential Care £1,513 – £1,787
    • RESPITE Self-Funded Residential Dementia Care £1,737 – £2,086

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Prince Michael of Kent Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Prince Michael of Kent Court Reviews (83)

Total of 83, showing 21-40
9.9

Prince Michael of Kent Court has a Review Score of 9.9 (9.910) out of 10, based on 29 reviews in the last 2 years. Over all time Prince Michael of Kent Court has 83 reviews.

Overall Experience

  • 77
  • 6
  • 0
  • 0
  • 0

Date Published

83
11
15
29
54

Review from James H (Son-in-law of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Prince Michael of Kent Court in August 2023 and she has received first-class care from the excellent team at the home. All of the staff are friendly, welcoming and caring and go out of their way to ensure that all the residents and their families are happy and have all that
they need.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to submit such a lovely review of our home and the kind words for our care team. I will ensure your comments are passed on to them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith G (Friend of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the resident has been in Prince Michael of Kent Court, he has made exceptional progress. He speaks positively about the care and food he receives.
He is positive about the staff and complimentary about the ways in which he is looked after. He is now walking (he was unable to do so on entering
Prince Michael of Kent Court), and he is clean and well-dressed. Although there are times his mind wanders, he is much more lucid than in the early days following entry.
As a friend of the occupant, I emphasize the positive way in which management and other staff members support the occupant but also all those who visit him.
The environment is very clean and welcoming, with a very good balance of decoration yet supportive measures. The programme of events is exceptional.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to leave such a lovely review of our home. We are pleased to hear that you have had such a positive and supportive experience with us. I will pass your kind words on to our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hugh O (Friend of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first occasion I have had cause to be involved in managing someone's care in a home and I can say that the process has been excellent. The accommodation at Prince Michael of Kent Court, its cleanliness and the service provided by the staff is first class.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for taking the time to submit your review and for your kind words about our staff team. It is lovely to hear that you have had such a positive experience with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen M (Respite Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In May 2023, I spent 2 weeks in Respite Care in Prince Michael of Kent Court. I was most impressed with the warm welcome and the kind care and attention I received, as well as the excellent ambience of the home.
At the moment I am still able to care for myself but I now feel reassured that when I
need more help and care I shall not resist it. I hope there will be a place for me in Prince Michael of Kent now that I have experienced their very high standards throughout.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to write such a lovely review and for your kind words about the home and our staff. I will pass on your comments to the team as feedback such as this is always welcome to hear. We are so pleased that you enjoyed your stay with us and when the time comes you will choose to come back to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prince Michael of Kent Court is a welcoming and loving environment for both residents and relatives. Care is taken to identify individual needs and to meet them. The staff seem happy, usually a sign of a well-run establishment.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for submitting such a lovely review about our home and staff. The team works hard to ensure that all residents receive individual person-centered care tailored to their needs. I will forward your kind words to our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert I (Respite Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used the care home for respite following a major heart operation. The care I received was above and beyond my expectations. The staff were magnification in their caring and helpful nature. The home itself was bright and airy and set out in a series of courts with 8/10 residents in each creating individual
communities within the home.
Would I stay again? Yes when the time comes.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for such a lovely review of our home and I am pleased that we were able to support your recovery after your operation. The home always strives to provide a high level of care to all and I will pass on your kind words to our team. It gives great satisfaction to us all that if required you would choose to stay with us again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz P (Wife of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia, he stayed at Prince Michael of Kent for 2 weeks in June. The home is a credit to all who work there. The most important aspect has got to be the care, respect and effort to keep the residents happy and entertained.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for your lovely review regarding your husband's stay at our home. I will forward on to the team your kind words about the care and support he received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bernice S (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are all extremely happy with Prince Michael of Kent Court Care Home. I visit daily and can't believe how very kind everyone is not only to my mum but all the residents. Prince Michael of Kent Court seems like one happy family with lots of activities and nothing seems like too much trouble.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your lovely review and kind words about our home and staff. We are so pleased that the family are happy with the care that your mother receives. As a home, we always strive to ensure that all our residents and their families feel at home here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacky M (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so lucky to have found this home for my mother who has dementia. The level of genuine care for the residents is above and beyond expectations. A warm and friendly atmosphere unlike many residential homes has no odour of incontinence.

Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to write a review about Prince Michael of Kent Court and for your kind words about our home and the staff team. We’re so pleased you are happy with the care given to your mother and that we have been able to exceed your expectations. I will ensure your feedback is passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard T (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident after a spell in various hospitals when it became clear she could no longer live at home. We were recommended to Prince Michael by a friend and when we visited to assess the home we had by far the most professional and understanding appraisal.
First impressions are very
good with light and airy public rooms and gardens with happy residents chatting. There is a small bar and even an old Wurlitzer juke box in the lounge.
The care my mum received was second to none, with outstanding carers. Unfortunately she became quite ill quite quickly and the home provided excellent palliative care until she sadly passed away.
I have no hesitation in recommending Prince Michael of Kent Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan C (Friend of Resident) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a dear friend who started living at Prince Michael of Kent Court just before COVID hit us. I would without hesitation recommend this residential home to anyone. Things have been very difficult the last couple of years but the staff are quite simply wonderful and do all they can to make living
at Prince Michael of Kent Court a good experience. The home is very comfortable and when possible there have been activities. Normal activities are building up again for those who wish to participate. The reason I have only given a 4* for food is that the portions aren’t that generous but I guess that’s normal.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a bad fall and hurt her hip. She came in for respite, but as she liked it so much she decided to stay. Mum informs my sister and me how lovely and helpful the staff are. She enjoys the meals and is very pleased with her room.
Due to the virus, normal activities are not as usual.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Friend of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility looks like a country hotel. Absolutely no unpleasant odours.
Lovely meals, beautifully presented. Rooms are attractive and well set out.
The facility is spotlessly clean. All staff are professional, personable and very friendly.
Up to COVID, the activity schedule was amazing. Absolutely
the finest care home I have ever visited. Grateful thanks to everyone at Prince Michael of Kent Court.
P.S. Handling of COVID pandemic has been 1st rate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne W (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one, my experience of this care home has been nothing but positive. A 'pod', a room divided by a glass screen, was introduced which has enabled me to visit constantly during the current Covid crisis - something that has been very important for my father. The most important aspect for me is
hearing my father sound so happy and content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol K (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a first-class home. Everyone listens and does everything in their power to respond to both mine and my mother's requests. The care is wonderful and the staff are kindness itself. The environment is bright and sunny which is so uplifting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Husband of Resident) published on 21 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One could not wish for anything better. All the staff were very helpful and kind, and easily alerted if help was required.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K T (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring, friendly and calm place and I know my mother is receiving the professional care she needs. Staff are helpful and approachable and treat every resident with respect.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is bright and creates a sense of space, cheerfulness and calm. The staff are all exceptionally kind and cheerful. My mother is very well looked after and the range of daily activities is very impressive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip R (Brother-in-law of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very good in all respects. It has very good management in place. I would recommend this care home for your loved ones and would like the peace of mind for your family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean B (Cousin of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasure to visit. Residents are happy and well cared for. There are plenty of activities every day. The staff are excellent, very caring and always welcoming. Cleanliness and the food are also excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Prince Michael of Kent Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Prince Michael of Kent Court is calculated as follows: ( (316 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 345 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prince Michael of Kent Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Beverley

Beverley Roberts

Job Title: Home Manager

Joined: 2012

I have over 15 years of experience working with older people in the Care Sector. I have worked at Prince Michael of Kent Court since 2012, initially as Deputy Home Manager, and I was appointed to Home Manager in 2015.


Ersilia

Ersilia Antohe

Job Title: Deputy Home Manager

Joined: 2013

I have worked at Prince Michael of Kent Court since 2013. I have held several positions since I started including Team Leader, Training Manager and in November 2022 I became the Deputy Home Manager.


Rosalie

Rosalie Courtney

Job Title: Business Relationship Manager

Joined: 2015

I joined the team at Prince Michael of Kent Court in 2015. I started as a Receptionist and became the Business Relationship Manager in February 2018. I am responsible for all aspects of residents’ finances, and the administrative procedures within the Home.