Prince Michael of Kent Court

Stratford Road, Watford WD17 4DH
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9.9 83 Reviews
  • Prince Michael of Kent Court, Watford
Rated 'Outstanding' by the Care Quality Commission (December 2018), Prince Michael of Kent Court is a purpose-built facility located cloase to the town centre in Watford.

The Home has assistive technology to help engage and entertain residents. A specialist reminiscence garden and lighting is also available to reduce “sundowning,” promoting calmness and providing reassurance.

The Home is divided into five ‘family style’ house group areas, each with their own team of care staff. Each house group has its own comfortable dining room and communal lounge.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by Prince Michael of Kent Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Roberts (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Prince Michael of Kent Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,625
    • Self-Funded Residential Dementia Care £1,579 – £1,896
    • RESPITE Self-Funded Residential Care £1,513 – £1,787
    • RESPITE Self-Funded Residential Dementia Care £1,737 – £2,086

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Prince Michael of Kent Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Prince Michael of Kent Court Reviews (83)

Total of 83, showing 41-60
9.9

Prince Michael of Kent Court has a Review Score of 9.9 (9.910) out of 10, based on 29 reviews in the last 2 years. Over all time Prince Michael of Kent Court has 83 reviews.

Overall Experience

  • 77
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Date Published

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Review from J H (Wife of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respite care provided for two weeks following ahead injury and loss of sight.
First class care and environment, however, no facilities to cope with blindness which proved frustrating in the evenings when fellow residents went to bed or to watch TV.

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Review from Jane C (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom went into the home in April. The staff are very kind and helpful and willing to do anything asked of them. There is always something going on for the residents in a very relaxed atmosphere. The family are so pleased that Mom is safe and well and looked after. Thank you.

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Review from C C (Daughter of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the level of care my father receives at Prince Michael of Kent Court. From our initial enquiry, preliminary visits and the application process to when my father moved in, everything was conducted with the utmost professionalism and kindness.
The home is extremely well staffed.
Everyone is courteous and there is a very positive, friendly atmosphere. Staff have the time to spend with each and every resident (and their visitors!) and consequently, they know them very well indeed. Nothing is too much trouble.
There is a full program of activities for residents and excellent support from the Association of Friends who hold regular additional events to which friends and family are invited. This all adds to the feeling of a community in which every member is valued.
Communication between staff and family is good and I can relax because I know that my father is being cared for in the best possible way, in the best possible place, by the best possible people.

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Review from Susan S (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prince Michael of Kent Court is a care home in every sense. My father is cared for in every way. He makes few demands but his needs are met. He is treated with respect and when support is needed, it is done in an unobtrusive and dignified manner. The staff are kind and make us feel part of a family
in dad's home.
Management is responsive to requests. Staff go out of their what to allay any concerns we may have and never make me feel I am a nuisance. We are so happy dad is in this home.

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Review from Lesley D (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum has been wonderful. She is loved and looked after with attention to her individual needs. I am able to leave her knowing she is in safe hands.

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Review from Janet S (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Prince Michael of Kent Court for two and a half years to date and has had excellent care throughout that time. She is calm and comfortable thanks to the dedicated staff team and the care they give her. She was a hundred years old in February and the Activities Organiser arranged
a really splendid birthday party for her, which was shared with all the residents and everyone had a most enjoyable afternoon. The following day the Activities Organiser managed a birthday lunch for Mother's family members and all her guests were made to feel so welcome. Everyone commended the excellent facilities provided by the home in a light and airy environment with friendly, caring and welcoming staff members.

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Review from Robert M (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, this is a very good care home indeed. Much attention is paid to the security and well-being of the residents, and the general attitude of the staff is friendly, helpful and cooperative. Several are quite outstanding in their concern and care, but I have seen none fall short of the desired standard.
Food is plentiful, and generally of a high standard both in quality and presentation. Facilities are rarely used by my parent, who prefers her own company, but seems to be varied and much appreciated by others. I really have no negative comments, and can unhesitatingly recommend this home.

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Review from Glennys K (Cousin of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention given to all residents is excellent. My cousin has been resident for some years and I cannot fault the care given to him in that time.

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Review from Sue B (Wife of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are a delightful team of carers, always happy and smiling, watchful and with the utmost patience. Nothing is too much trouble. My husband often asks to see my car and sometimes a member of staff at the desk will come out with him to wave me off. Then divert his attention and gently take him back
indoors. Other times, the carers have to contend with - and overcome - my husband's stubbornness about such things as going in the shower or having his nails cut.

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Review from J S (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here are so caring. They have looked after my mother for many years. The manager comes up with some very innovative ideas. From an overgrown garden made into a 50's street. The staff not only look after my mother, they also support myself and siblings. The home is a joy.

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Review from Steven F (Brother of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This would be a similar review I have written before. All features of this care home are of a high standard but would particularly mention the staff whose sympathetic, helpful and understanding nature gives me confidence and security in the care of my sister

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Review from Robert G (Son of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care and support provided. I am constantly amazed at how pleasant and jolly the carers are. I had looked at several care homes before choosing this one and it was immediately clear that the standard of this one was much higher. The costs were more-or-less comparable.

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Review from Anne B (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in the care home for just over one year, during which time her dementia has worsened. Assessment of her needs is performed regularly by staff who are trained in dementia care. They are always kind, patient and know how she has been when I visit.

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Review from Kim P (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prince Michael of Kent Court has Super staff, who are caring and enthusiastic. They try to accommodate all needs. They have a great entertainment teamwork who constantly lay on an interesting interactive programme. The staff maintain a calm welcoming and caring attitude to both the residents and their
family and friends. Staff remain calm despite some of the residents with dementia having their own challenging behaviours.
Our family is delighted to have found Prince Michael of Kent Court for our mother. We are relieved that she has settled there and that she is looked after so well. We are very thankful to the whole team.

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Review from Graham C (Son of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run, very clean and staff are very caring and know what they are doing. The menu is good, activities and entertainment are good and varied.

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Review from Mark C (Son of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for about three years and I have visited often. I feel completely confident that she is very well looked after and provided for, in fact, I can't think of a better place she could be at this stage of her life (at age 98 with early dementia). The duty managers are always
clued up about her condition, and always call me if there's something to report. I'm welcome to visit any time and they have always accommodated my requests for access or information. At the end of the day, she's as happy there as I can imagine her being, and have no complaints whatsoever.

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Review from Jay P (Son of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making a decision of placing a loved one in any Care Home is always difficult but we found at Prince Michael of Kent Court every effort was made for our Mum to feel home from home.
Prince Michael of Kent Court maintains a very high standard of care and dignity for the Residents. Their individual needs
are well catered for. There is always a warm welcome in a spacious and airy lounge to spend time with mum. Staff encourage Residents to join in with daily activities ranging from simple games, arts and crafts, flower arrangement, music, afternoons tea parties, BBQs in the beautiful gardens and plenty more. Relatives are welcome to join in. There is a good ratio of staff on duty including weekends. Good in-house catering to suit individual needs and with prior notice, we have been able to have a meal with mum where staff set a table just for two. The staff are incredibly well trained and quick in requesting medical advice. We give credit to the Management and every member of staff at Prince Michael of Kent Court for all their efforts in looking after our Mum.

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Review from S C (Friend of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit P.M. of K.C. (each week) I find the staff helpful and kind, the home immaculate, with activities taking place. My friend seems happy and contented.
P.M. of K.Court is undoubtedly the best care home I have ever visited.

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Review from J M (Son of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Paid my regular visit to Mum and found her engaged chatting to other residents and staff. Really great to see her so happy and animated.
Always a lovely atmosphere at PMOK and such caring staff.

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Review from Douglas H (Resident) assisted by family/friend published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at the home nearly three years. The room is very comfortable and my bed os comfortable. I have my own toilet and washroom. The bathrooms and showers have recently been refurbished. There is very little disturbance at night. All the staff are very kind and helpful. The meals are satisfying.
Various activities are arranged and there is a monthly programme of events. There are lovely gardens to sit in and 3 ducks provide entertainment. There Friends Association organise outings and family events. The atmosphere is friendly and welcoming.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Prince Michael of Kent Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Prince Michael of Kent Court is calculated as follows: ( (316 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 345 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prince Michael of Kent Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (3)

Beverley

Beverley Roberts

Job Title: Home Manager

Joined: 2012

I have over 15 years of experience working with older people in the Care Sector. I have worked at Prince Michael of Kent Court since 2012, initially as Deputy Home Manager, and I was appointed to Home Manager in 2015.


Ersilia

Ersilia Antohe

Job Title: Deputy Home Manager

Joined: 2013

I have worked at Prince Michael of Kent Court since 2013. I have held several positions since I started including Team Leader, Training Manager and in November 2022 I became the Deputy Home Manager.


Rosalie

Rosalie Courtney

Job Title: Business Relationship Manager

Joined: 2015

I joined the team at Prince Michael of Kent Court in 2015. I started as a Receptionist and became the Business Relationship Manager in February 2018. I am responsible for all aspects of residents’ finances, and the administrative procedures within the Home.