Prince Michael of Kent Court

Stratford Road, Watford WD17 4DH
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9.9 83 Reviews
  • Prince Michael of Kent Court, Watford
Rated 'Outstanding' by the Care Quality Commission (December 2018), Prince Michael of Kent Court is a purpose-built facility located cloase to the town centre in Watford.

The Home has assistive technology to help engage and entertain residents. A specialist reminiscence garden and lighting is also available to reduce “sundowning,” promoting calmness and providing reassurance.

The Home is divided into five ‘family style’ house group areas, each with their own team of care staff. Each house group has its own comfortable dining room and communal lounge.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.

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Care Provided by Prince Michael of Kent Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Roberts (Home Manager)
  • Admission Criteria
    • Self-funding residents or Freemasons supported by their Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Prince Michael of Kent Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,625
    • Self-Funded Residential Dementia Care £1,579 – £1,896
    • RESPITE Self-Funded Residential Care £1,513 – £1,787
    • RESPITE Self-Funded Residential Dementia Care £1,737 – £2,086

  • Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.
  • (these prices are only a guideline, please contact Prince Michael of Kent Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on site


Prince Michael of Kent Court Reviews (83)

Total of 83, showing 61-80
9.9

Prince Michael of Kent Court has a Review Score of 9.9 (9.910) out of 10, based on 29 reviews in the last 2 years. Over all time Prince Michael of Kent Court has 83 reviews.

Overall Experience

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Date Published

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Review from C T (Friend of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant atmosphere in a beautiful home interesting activities for all residents. All the staff are friendly and helpful.

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Review from Ian C (Nephew of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after. Staff trained well. Good activities programme. Good standards throughout. A good living environment which doesn't come over as "institutionalised".

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Review from N W (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The very best possible in care, quality of food, cleanliness and safety which make it a true 'home from home' environment with a relaxing 'holiday' with friends, 5 star accommodation, all inclusive ambience.
The care and attention given by staff is exemplary with the right amount of assistance given
to each resident - good monitoring systems, unregimented, individual attention, but with a sense of freedom - my mother is very happy there and therefore her family is satisfied that she could not be in a better place.

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Review from Deborah P (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and look after the residents well. My Mum is always clean and well looked after. The activities and entertainment are always very enjoyable. The home is very clean and a pleasure to visit.

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Review from Lynn S (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are welcoming and friendly. The care that is given to the residents is all that you would want. It is a huge relief to know that my dad is well looked after and safe.
The building is well designed so that residents can always sit looking outside in the conservatory, in the main lounge where
there is always something going on or in their own corridors quiet lounge.
I would recommend this home without reservation.

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Review from Gwen J (Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very nice here and I am well looked after.

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Review from P T (Partner of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm and friendly welcome upon arrival from all staff and always informed of any changes in my partner. Very impressive range of activities to stimulate residents. My only area of concern is why a resident is woken up at 5.45 am - far too early.

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Review from V C (Resident) assisted by family/friend published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after and can not fault and am enjoying life.

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Review from Alan C (Son of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. The atmosphere is positive and calm, much love and attention to detail of my mum. I asked mum how it is here her reply was "The Queen couldn't be better looked after," that says it all!!

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Review from R B (Son of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Prince Michael of Kent Court for the past two years. During this time I have visited her at least once a week. Depending on other commitments my visits have been on different days and times. I have always found the home to be well staffed with a variety of activities
going on. All the staff, laundry, cleaners, carers have always been very friendly and helpful. I have no concerns or worries on leaving my mother in their care. I feel the support and attention she receives could no be bettered.

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Review from P S (Friend of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend moved to Prince Michael of Kent Court Care Home at the beginning of December 2015. She is 90 years old and her increasing loss of memory had caused her to become very stressed and unhappy.
Her eldest son arranged for her to come to Prince Michael of Kent Court and I am very relieved to find
her so much happier and relaxed when I visit. The staff are kind and friendly and the surroundings pleasant. I do not know the cost of her care but her son implied that is it fairly expensive but well worth it.

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Review from K L (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became blind and lost part of her memory thought a series of strokes. She came to the home not knowing her way around or who was there. The professional and caring staff and management soon gave my mother confidence she needed. Now she can walk around and chat to people and join in on some
of the activities and entertainment. Everyone is so friendly and stop and have a chat with mum. The meals are of a very high standard and excellent choice, nothing is too much trouble. Mum gets guidance at meal times in the dining room or wherever she wants to have her meal. Everywhere is so clean and tidy and homely. She thinks the staff are wonderful and so do I. Knowing she is safe and really cared for.

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Review from Marian D (Daughter of Resident) published on 19 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides an excellent service by caring people. I feel very happy knowing my mother is safe, secure and well looked after.
Her needs have changed over time and the home have monitored and adapted the service to meet her needs.

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Review from Rosalind V (Daughter of Resident) published on 19 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Alzheimer's and has spent the last 8 years in specialized care in Prince Michael of Kent Court. (PMOK). It is an excellent care home. I live in Canada and can only afford to visit my father once a year. The staff at PMOK are excellent and send me monthly newsletters so that I can keep
in touch with what activities and trips that my father is enjoying. In addition they arrange special one on one SKYPE sessions so that I can see and chat with Dad online. This means so much to me and due to the 9 hour time difference, the staff have to arrange to do this late in the evening.


Should they have any special concerns, they get in touch with me at once. This is such wonderful peace of mind, living so far away. I cannot recommend this home and the excellent professional staff enough.


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Review from Kevin L (Son-in-law of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent care home and the staff are very friendly and well trained, also the facilities are of an excellent standard.

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Review from Sue B (Daughter of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overwhelmed by the kindness and commitment shown by all the staff to my mum. She is so happy at Prince Michael of Kent Court and is always saying how lovely everyone is. She must drive them all nuts but they are nothing but patient, warm and affectionate with her. We are all so relieved to know
she is so well cared for and have nothing but praise for the staff.

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Review from S U (Son of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A dedicated team providing good care. Lovely setting. Good activities

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Review from S L (Friend of Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole place always looks bright and welcoming - also fresh smelling (well ventilated).

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Review from Emma H (Granddaughter of Resident) published on 11 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been caring for my Nanny for 8 years in her own home but it all got too much and her care needs continued to get greater. Moving her into PMOK was a massive translation for both of us and I was nervous about handing her care over to others. This was over a year ago now and I am nothing but thrilled
with the care Nanny receives. The love and attention to detail shown by all staff is fantastic. Activities go way above and beyond to keep residents lively and engaged. Nanny's room is wonderful, her personal care is very good, staff are friendly and the home and gardens are kept most beautiful.

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Review from Julie (Daughter of Resident) published on 11 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at PMOK for 5 years and I have never felt anything but completely satisfied with the care they have given to home. When he initially moved into PMOK he was mobile and able to join in the variety of activities available- outings- including going to local restaurants, garden
centers and to see the Christmas lights in London, music evenings, fish and chip nights to name just a few. And today when I visited some of the more able residents were going of shopping for new shoes with carers.
Since then his condition has changed and he is not mobile and can have challenging behaviour. However his care has been wonderful and he is able to join in activities when he wishes. His care is personalised - tailored to his needs and moods and the family are also involved. Whenever I visit him the staff are welcoming and friendly, and have observed how they interact with other residents- sitting doing their nails or just holding hands.
One of the reasons that we chose PMOK was the male female ratio.
The Home has a homely feel, great care and I would strongly recommend it to those who reach the criteria.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Prince Michael of Kent Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Prince Michael of Kent Court is calculated as follows: ( (316 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 345 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Prince Michael of Kent Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (3)

Beverley

Beverley Roberts

Job Title: Home Manager

Joined: 2012

I have over 15 years of experience working with older people in the Care Sector. I have worked at Prince Michael of Kent Court since 2012, initially as Deputy Home Manager, and I was appointed to Home Manager in 2015.


Ersilia

Ersilia Antohe

Job Title: Deputy Home Manager

Joined: 2013

I have worked at Prince Michael of Kent Court since 2013. I have held several positions since I started including Team Leader, Training Manager and in November 2022 I became the Deputy Home Manager.


Rosalie

Rosalie Courtney

Job Title: Business Relationship Manager

Joined: 2015

I joined the team at Prince Michael of Kent Court in 2015. I started as a Receptionist and became the Business Relationship Manager in February 2018. I am responsible for all aspects of residents’ finances, and the administrative procedures within the Home.