Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
Open visiting policy
On-site parking
Providence Court has a Review Score of 9.5 (9.527) out of 10, based on 19 reviews in the last 2 years. Over all time Providence Court has 60 reviews.
Review from Doreen C (Resident) assisted by family/friend published on 13 March 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Thank you for taking the time to send us these lovely comments, they are appreciated by the entire team. Have a lovely day.
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Review from Emma A (Granddaughter of Resident) published on 13 March 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day, and thank you for the lovely comments about our care home. Our team try their best every day to ensure all residents are treated with the love and respect they deserve. Have a lovely day.
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Review from Terry B (Son of Resident) published on 17 February 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from SAS O (Daughter of Resident) published on 10 October 2022
Submitted via Website •
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Overall Experience
1.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and sorry to hear your experience has not been as well as anticipated.
If you can, please meet with the new Home manager, she would be more than happy to address the concerns you have raised. As a company, we take these matters very seriously and would appreciate the opportunity to resolve as soon as possible.
Thank you and see you soon.
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Review from Jacqui P (Niece of Resident) published on 22 August 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for taking the time to send us this lovely review. Best wishes to you and the family.
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Review from L H (Niece of Resident) published on 22 August 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for taking the time to send us this lovely review. All of our care homes are purpose built and designed to support well being and ease of movement. Thank you for recommending the home.
If there is anything we can ever do to support you and your family better, let us know.
Have a lovely day!
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Review from J M (Friend of Resident) published on 20 June 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
I am personally grateful for the help during difficult circumstances. The
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for taking the time to send us this review, we are extremely proud of all of our homes and hearing your kind words will surely bring a smile to our team members. Have a lovely day and let us know if we can support your friend in any way.
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Review from D M (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for sending in this review of our home. We are especially proud of our team here and they will be happy to hear your dad is enjoying his stay with us. Have a lovely day!
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Review from C N (Son of Resident) published on 6 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for taking the time to send us this review, have a lovely day!
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Review from Christine L (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for this lovely review, the team try their best every day to encourage our wonderful residents to live their best life. The love and respect we show them daily is very deserving, they are all special with wonderful stories to tell. I am happy to hear the family is satisfied with the level of service, thank you and have a lovely day.
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Review from Sue P (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for sending in this lovely review, it is filled with kind words and the staff and I really appreciate this gesture. We are happy to hear Mum is enjoying her stay with us, she is lovely. Have a great day!
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Review from Deborah O (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Interim Marketing Manager at Providence Court
Good day and thank you for this heartfelt review about our team and home. Sorry that Dad was not well during his time with us and we hope Mum continues to enjoy her time with us. Have a lovely day!
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Review from I M (Respite Resident) assisted by family/friend published on 8 September 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day, and thank you for taking the time to send us a review. Apologies that the first week of your stay was not as comfortable as it should have been. We have been following the Government guide for care homes and it has been more difficult on some residents than others. There is hope that the worse of the pandemic is over and we can resume to a level of normalcy.
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Review from Jane A (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Blessing Gurure, Home Manager at Providence Court
Dear Jane,
Thank you for this review. Your feedback means a lot to us as a team, as it is very motivating and keeps us rejuvenated and wanting to get up every morning and deliver the quality care we are proud to provide to our residents, each and every day.
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Review from Jo B (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Blessing Gurure, Home Manager at Providence Court
Thank you Jo. It has been such a good journey, right from when mum was admitted to us from hospital, as you pointed out, together with the progress she has also made during the past few months. For me personally, I am really moved by what we as a team have achieved and really touched with your feedback. This will provide inspiration to the team to continually improve and do even more for all our beloved residents. Your support has been amazing, Jo. From all of us at Providence Court, we wish to extend our appreciation for all you have done for your mum and the support you have provided us - we cannot thank you enough.
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Review from T B (Son of Resident) published on 10 December 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Blessing Gurure,, Home Manager, Providence Court at Providence Court
Thank you for your review. We feel very privileged that you entrusted mum’s care to us here, at Providence Court. Mum was a loving and kind woman who will be sorely missed and will be remembered lovingly by all our staff.
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Review from Stella G (Wife of Resident) published on 16 November 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Blessing Gurure, Home Manager at Providence Court
Thank you, Stella, for your wonderful feedback which goes a long way towards boosting staff morale, as the team feel valued by the families. This, in turn, will bring benefits for our residents as we continue to deliver higher standards of care.
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Review from Sharon M (Daughter of Resident) published on 12 November 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Blessing Gurure, Home Manager at Providence Court at Providence Court
We would like to thank you for the wonderful review. We would have loved to have your mother stay with us a lot longer but sadly her short stay was up. We are looking forward to seeing you again and welcoming your mother at further short stays in the near future.
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Review from Heather M (Daughter of Resident) published on 19 October 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Blessing Gurure, Home Manager at Providence Court
It was such a lovely experience looking after your father, from the time he was admitted at Providence Court, until his discharge day. I cannot thank you enough for the feedback you have provided, as it goes a long way towards raising staff and residents’ morale and helps other stakeholders looking to use our services in the future. Please pass on my best wishes to your father. I look forward to continuing to support you both the next time your father comes for a short stay with us.
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Review from S H (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Cassie Larham, Care Services and Marketing Manager at Providence Court
Thank you for completing a review of the service provided at Providence Court. Your feedback is very important to us.
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The Review Score of 9.5 (9.527) out of 10 for Providence Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.527 for Providence Court is calculated as follows: ( (135 Excellents x 5) + (72 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 222 Ratings = 4.527
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Providence Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Jul 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2025
The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.
Job Title: Deputy Home Manager
Joined: 2023
The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.
Job Title: Housekeeping Manager
"I enjoy working with the residents, ensuring they have a homely environment to live in. I also enjoy working on such a good team." – Pat Silah
Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.
Job Title: Chef Manager
The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.
