Providence Court

Quantum Care Ltd, Providence Way, Baldock SG7 6TT
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9.5 60 Reviews
  • Providence Court, Baldock
Providence Court is situated in the Market Town of Baldock close to local amenities including a large supermarket. The home provides a range of care services including residential care, specialist dementia care and respite care.

The home boasts a welcoming environment, from the cosy lounges and dining rooms to the spacious ensuite bedrooms which offer residents everything they need, every corner of Providence Court has been designed to be a home from home. There's also a large day room which is perfect for special occasions and events including parties and live entertainment.

The team at Providence Court empowers residents to lead a happy lifestyle and the dedicated activities coordinator designs a varied schedule to ensure there's always something to look forward to.

If you'd like to find out more, please reach out to the team.

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Care Provided by Providence Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lauren Cosgrove (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Providence Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,009

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Providence Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Providence Court Reviews (60)

Total of 60, showing 41-60
9.5

Providence Court has a Review Score of 9.5 (9.527) out of 10, based on 19 reviews in the last 2 years. Over all time Providence Court has 60 reviews.

Overall Experience

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Date Published

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Review from S B (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into the home and was greeted by the reception team, I knew this was the home for Mum.
Everything about the home had a wonderful warmth to it. The staff are so caring, listening to the residents and their families; they all go above and beyond to make sure 100% care is given.
The food and activities are amazing, can't thank the staff enough.
I have watched Mum blossom in both her physical health and well being. Thank you.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for this amazing review which says it all. It is often a difficult decision to place a loved one in a care home, especially during these uncertain times. However, hearing how great this experience has been for yourself, is a testament to the wonderful, thoughtful care and consideration provided by the staff and management at this home which has been key in improving your mother’s wellbeing too. It is lovely to hear that she has settled in well and is happy living at Providence Court. The staff will be delighted to hear of your praise. Thank you, once again.


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Review from C J (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 92 yrs old, has dementia and is incapable of looking after herself. After 4 months in Providence Court, she now feels safe, happy and at home! What's more, her family feel she is safe and very well cared for.
During this Covid crisis, the staff have remained focussed and professional and
I cannot praise them enough.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for this wonderful review and your high praise for the staff and management at Providence Court. We are extremely proud of all our staff, who at times such as these, have showcased passionate, unwavering care and kindness to all their residents to ensure their safety and wellbeing is maintained. We are so pleased to hear that your mother is enjoying living at Providence Court and we look forward to seeing you at our next Garden visit, with social distancing measures in place, which have been so very popular recently.


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Review from Jane G (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother moved into Providence Court in early March, just before lockdown. In the few weeks before lockdown, I could see that we had chosen the right place for her. The environment is so friendly and caring, as are all the staff. My mother was very confused in those early weeks and didn’t
settle well, but the staff were very patient and took time to help her get used to her new home. During the lockdown, they made sure I was fully updated on mums well being and the current situation in the home. Staff have always had time for family, and have been very patient with us during what must have been a very difficult time for them all. I am especially gratefully for the photos they post on Facebook of the activities they do with the residents.
Since my mum moved in, I have not had one single concern regarding her care, and I look forward to being able to spend time at Providence Court with my mum again as soon as possible.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for this wonderful review which clearly reflects the high quality of care and support provided by the staff and management at Providence Court. We are very proud of our staff whose passion for looking after the elderly has shone throughout these difficult and unprecedented times. We are so pleased to hear your mother has now settled in well and that this has provided much comfort to you. We have been particularly mindful of ensuring that connections and relationships with family and friends have continued via Skype and phone calls, emails, postcards and posting of events on Facebook. We have recently introduced garden visits in all our homes, with social distancing measures in place, which we hope will continue to enhance the happiness and wellbeing of our residents and look forward to seeing you at these events soon.


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Review from E B (Daughter of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for approximately 17 months. She had dementia and heart failure. She was looked after fabulously by staff. There were activities for her to join in with. There were outings and she was taken sometimes in her wheelchair for a coffee to the coffee bar. The carers had kindness, compassion
and love for the residents. There were no rules for her to ‘go to bed’. Nothing was too much trouble for the staff or management. It was kept immaculately clean by housekeeping. Food was varied and enough, there were entertainment evenings, family bbq in the summer, mother's day meals etc and daily activities. I was always reassured if needed and any problems were dealt with quickly. The staff at Providence Court became mum’s and my extended family. Management’s door was always open for a friendly chat. I recommend Providence Court unreservedly. I am so grateful that the last 17 months of my mum’s life were enhanced as much as they could be by these wonderful people.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for this wonderful, heartfelt review regarding the high quality of care provided to your mother by the staff at Providence Court. It gives us great pleasure to hear that we have been of genuine help to your mother, as well as your family, and made a significant difference to the quality of her life during her stay with us. The staff at Providence Court will be delighted to read your kind comments. Thank you once again.


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Review from Lisa H (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My fathers stay at Providence Court, which is just over a year - was excellent overall. What really makes it, is the staff. They really work hard and are on it. They are such a happy bunch of people, real joy to go in and visit my dad who doesn't speak, so to be able to get updates about him from staff
super friendly, caring staff makes all the difference. I have had a really good laugh with them at times but most importantly they accommodate the residents and family needs and have gone over and above to do this. Their care is second to none, especially towards the end when my father had his condition, they couldn't have done more and still ring me to find out how he's doing. This really is not just a Care Home, but for me, it was like being home from home. My family is extremely grateful to all of them and very upset that my father will no longer reside there - I would highly recommend this residence to anyone, it has that extra something that is assuring and the grounds are wonderful too.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you very much for this outstanding praise for the wonderful care, support and consideration provided to your father and your family by the staff at Providence Court. Quantum Care employ only those individuals who genuinely enjoy supporting the elderly in our care homes. Happy residents, staff and their families make for a friendly and joyous home life. The staff will be delighted to hear about your praise. Thank you once again.


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Review from Susan B (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for six years and over the last few months her needs have changed, the staff have adapted well to meeting them. She is treated with dignity and respect. Specialist equipment is used to assist with her movement and handling. I frequently visit and am always made to feel
welcome. There is good communication regarding her care. The home is bright and clean. The food is good and freshly prepared on-site with dietary needs catered for. Outside there is a nice enclosed garden area. The home is currently led by a good team with whom I have great confidence.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for taking the time to write this wonderful feedback about the care and support your mother has received at Providence Court for the past 6 years. Having trust in those who care for your loved ones can never be underestimated and we are so pleased that your mother continues to live as well as she can in our home. The staff at Providence Court will be delighted to hear your praise – thank you once again.


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Review from Catherine T (Respite Resident) assisted by family/friend published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was so very kind and offered to help me in so many ways, but understood if I chose not to accept. The food was delicious, although I don't have much of an appetite. I was well looked after during my respite care.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for this lovely review. We are so pleased to hear that you were well looked after and enjoyed your recent short stay at Providence Court. We look forward to welcoming and supporting you again soon.


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Review from Michelle K (Daughter of Resident) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father stayed at Providence Court for two weeks and on his discharge, we had to call an emergency doctor as he had cellulitis - nobody mentioned this to us and it had been going on for some time. Also, my father had someone else's clothes on and his suitcase (which had contained two weeks clothing)
was returned almost empty. Could go into a lot more detail but am going through the complaints procedure.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for this feedback regarding your father’s 2-week stay at Providence Court. Quantum Care is known for delivering high standards of care for over 27 years, in the 25 care homes that it manages. It is therefore regrettable, that on this occasion, we have not maintained this quality of care during your father’s stay and wish to genuinely apologise for the upset and inconvenience this has caused your family.


Quantum Care take complaints seriously. Your complaint has been investigated under our own Complaints Procedure and has been dealt with by the Regional Manager for this home. We would like to assure you that the lessons learned will be used to make significant improvements in the training of staff at this home to prevent similar occurrences in the future.


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Review from Julia B (Sister-in-law of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

His toilet red pull cord broken, only about 8 inches from the ceiling. I reported this twice and Niece also reported. It took well over a week to fix. Also, could not access alarm from the bed as bedside table was between that and alarm. The mattress was longer than the bed and kept moving so a gap
was near the headboard. Mattress very thin, food not cut up for him as requested. He lost a lot of weight in the seven weeks he was there before we moved him to another home. His mobility went. His dentures moved as his gums had shrunk. Toilet seat too low, had requested deeper one. Nothing happened and asked for a doctor to see him as he had 5 falls. Took 3 weeks.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for this second review which relates to the same member of your family, covering the same period of stay at this home.
Quantum Care has investigated your concerns relating to your relative’s care and can advise that some, but not all, of the issues raised, were actioned by the home. With regard to his health; phone discussions and several visits to the home were received from the GP, as well as the paramedics and the frailty nurse who ensured that his health was regularly monitored, and that any care advice provided and referrals made were duly carried out by the care staff during his stay.
Quantum Care is well known throughout all its homes for the genuine, high quality of care that it provides to all its residents. However, on this occasion, it does appear that this standard of care was not provided on a consistent basis during your relative’s stay, which is truly regrettable. We apologise wholeheartedly to all concerned for any upset and inconvenience caused as a result of this.
Quantum Care does not believe in complacency and further training has already been provided to the care staff at this home, which will continue on a regular basis, to improve the provision of care going forward. A new, experienced Home Manager is now in position at this home.


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Review from Annette H (Wife of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Bed very poor, cover not changed. Alarm mat not always on or under the bed. Food not a good balance i.e. cake for pudding at lunch and tea. Table seat too low, chair not deep enough seat, had to ask more than once for risers. Asked for chiropodist at least on four occasions, never did come also the
hairdresser.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for this feedback. At Quantum Care we genuinely strive to provide high levels of care and support to all residents in our care. Reviews and feedback from previous and current residents on this site support this being achieved in many cases. However, it would appear that we have not met your expectations during your stay at this home and can only apologise for any inconvenience and upset caused to you and your family during this time. Your feedback is important to us and will be used to improve our services going forward.


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Review from Bob S (Son of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was an emergency admission. Brilliant relationships with all staff from the off. As Dad soon settled, due to high staff input and nurture. All interventions seem to be excellent, over and above what one could reasonably expect. As Dad approached the end of life, brilliant care was consistently
offered. I could only hope when the time comes, the standards set by this home and staff are for me too.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Providence Court

Thank you for this kind review. Dealing with emergency admissions can be an anxious time for all concerned, so a proactive approach with good communications between all is vital to ensure a smooth transfer. We are pleased that whilst your father lived at this home, he was looked after with great care and sincere compassion.


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Review from Estella G (Wife of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Providence Court for the last six weeks, he has been treated with the utmost kindness and respect. I visit him twice daily at various times and I am welcomed every time. The staff put me at ease as I too was in a very vulnerable state, feeling guilty that I had to put
my beloved husband into the hands of strangers but everyone involved from managers to all the carers made me feel confident that he would be well cared for.

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Review from Ian A (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are so very happy with the care and support father gets from all the staff.

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Review from Wendy K (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was extremely well cared for over the three years he was a resident here. The staff were superb and very caring. The home was always clean and brightly furnished. My father was treated with respect and dignity. There were several functions when friends and family were invited to come along,
but we were also made very welcome whenever we popped in to visit. The catering staff were splendid and the food was freshly prepared and delicious. I cannot praise this care home enough.

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Review from Denise E (Daughter of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mother's care needs were attended to well. If I did ever have a problem, I could speak to management and this would be dealt with accordingly. Staff were very accommodating, food choices were good, cleanliness was good, greeted by friendly reception staff. The resident doctor is very informative.

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Review from Christine P (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You walk into Providence Court and are always welcomed by happy staff. The atmosphere is happy. The staff at all levels caring and friendly. The building is beautiful, spotlessly clean and there is a lovely garden.

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Review from R T (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Providence Court for 10 months. In general, the service offered has been good. Recently a new care home manager has improved staff attentiveness, reduced reliance on agency staff and lead a general smartening up. My mother's room is lovely and there are many quiet corners
where she can sit.

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Review from Gillian S (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum was moved to Providence Court after a fire at her previous care home, the staff have been kind with helping her settle in and making her feel at home. She is treated with kindness and dignity. The home is bright and clean and the staff provide activities which she enjoys. I feel confident
that my mum is safe and cared for and she is happy and feels at home.
The staff also provide activities for family and friends to join in, i.e. BBQ's, fetes etc.

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Review from Maurice B (Son of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother recently celebrated her 107th birthday and we feel that attaining this great age is mainly attributed to the care she has received at Providence Court. She has been a resident for approx 10 years during which time she has been cared for through chest infections, pneumonia and most recently
gastro enteritis. The staff, as well as caring so well for my mother show great kindness and respect.

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Review from Ron W (Son of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident here for five years - very pleased with the care home and the staff/management. I call in to see her at least 3 times a week and have always found her to be well looked after - management have always responded well to my requests and concerns, and staff are always attentive
and kind and caring to the residents.

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Current Review Score: 9.5 (9.527)

Overview of Review Score

The Review Score of 9.5 (9.527) out of 10 for Providence Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.527 for Providence Court is calculated as follows: ( (135 Excellents x 5) + (72 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 222 Ratings = 4.527

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Providence Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Dariusz

Dariusz Bancerek

Job Title: Manager

Joined: 2025

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring their home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.


Lauren

Lauren Cosgrove

Job Title: Deputy Home Manager

Joined: 2023

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Pat

Pat Salih

Job Title: Housekeeping Manager

"I enjoy working with the residents, ensuring they have a homely environment to live in. I also enjoy working on such a good team." – Pat Silah


Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.


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Bajinder Kaur

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.