Queensway House

148 Jupiter Drive, Hemel Hempstead HP2 5NP
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9.5 79 Reviews
  • Queensway House, Hemel Hempstead
If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The home also benefits from substantial grounds which are often used for outdoor activities. Each one of the residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible. They specialise in a wide pallet of care needs, specifically challenging cases such as Dementia/ Alzheimer’s and disability.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Queensway, the staff. Care workers are the heart of the business. Queensway House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There are a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also will also benefit from:

- Dementia Café
- Landscaped sensory garden
- Cinema room
- Themed Halls
- Ability to customise your room to your taste
- Private Dining
- Great selection of activities to enjoy

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Care Provided by Queensway House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Ford (Home Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1972
    • Last Refurbishment: 1999
    • Number of floors: 2

Funding & Fees Guide for Queensway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,700

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Queensway House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except protected meal times. Meal times are:
    08:00- 10:30
    12:30-13:30
    16:30-17:30
    Can have meals with relative, notice preferable, but not essential.


  • Parking

  • 30 free parking space available


Queensway House Reviews (79)

Total of 79, showing 1-20
9.5

Queensway House has a Review Score of 9.5 (9.465) out of 10, based on 28 reviews in the last 2 years. Over all time Queensway House has 79 reviews.

Overall Experience

  • 47
  • 23
  • 4
  • 1
  • 4

Date Published

79
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Review from Joanne H (Daughter of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been made so welcome and even with her challenging behaviour. She has been treated with dignity and care.
Queensway House is very clean Mum enjoys her food as well as the activities that are on

Reply from Charlotte, Home Manager at Queensway House

Thrilled to hear you are pleased with our home. Thank you for taking the time to share your experience.


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Review from Kay W (Sister of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my brother is really happy he is treated really well he loves the food and he likes the staff he is keeper clean and tidy he really looks so much better he was very ill now he is so much better all he needs now is to get up and start walking he did like going to the dining room and talking to
the other people

Reply from Charlotte, Home Manager at Queensway House

Thank you for leaving us such a lovely review. Kind regards


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Review from J K (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and helpful. Always acknowledge residents by their first name. Food very good- nutritious and tasty. Rooms are good size and residents are allowed to put up personal photos on the walls- big windows- light and airy. Mum is lucky enough to have a bird feeder outside her window.
Nice gardens for residents to sit in.

Reply from Charlotte Ford, Home Manager at Queensway House

Thanks for leaving us a review and for such kind comments for our home and team. Best wishes


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Review from S W (Daughter of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, well kept care home.

Reply from Charlotte, Home Manager at Queensway House

Thank you for taking the time to leave us a review. Best wishes


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Review from R S (Friend of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, friendly staff, lovely clean home. I'd be happy to put my family members in here to be looked after by the wonderful and proud team. 10/10 would recommend. Thank you for your wonderful services.

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for your kind review of our home and team! I will be sure to pass it on. Warm regards


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Review from Toni M (Friend of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic home which is very clean as you always see cleaners walking about. All the staff is extremely welcoming. Food is always cooked fresh. Carers are always dotted around and are always there to help with any questions

Reply from Charlotte Ford, Home Manager at Queensway House

Thank you for your wonderful review! Warm regards


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Review from Julia B (Daughter-in-law of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We came this afternoon to drop off equipment, clothes, and toiletries for my Mother-in-law who would be transferred from a 3-week stay in hospital to have an assessment time in Queensway House for what her needs are and what care can be offered. All the staff were kind, friendly and of the utmost efficiency.
We were treated with absolute care and respect, which clearly showed us how well my ailing mother-in-law will be treated while she stays at Queensway House.
Everything we saw during our short visit assured us completely that this was the best place for her and this was confirmed when my mother-in-law called to say that she was happy and had moved in safely.

Reply from Ruth Kigaa, Care Home Manager at Queensway House

Thank you for your 5-star review for our home and our team. We're delighted to hear your mother-in-law has settled in happily at Queensway House. Warm regards.


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Review from T S (Friend of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came here straight from hospital to be assessed. She is now in residential care. She has been treated with care and respect. I am unable to visit more than once a week so I speak to staff and my friend regularly to check on how things are. Staff (carers, office, managers, nurses) are all knowledgable
and keep me informed. My friend was settled well and now started to integrate with the residents and use the facilities i.e hairdresser. Thank you.

Reply from Asvin Jhoollun, Home Manager at Queensway House

Thank you for taking the time to share your positive experience with us. We're pleased to hear that your friend has been treated with care and respect since joining our care.


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Review from J P (Friend of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in this care home for several months now. The staff work hard, are friendly and caring and they talk kindly to residents and show every interest in their well being. The nurses, carers and administration staff listen to any concerns family or friends may have and explain the situation
or act if required. The environment is clean and tidy and the rooms well equipped and comfortable. There is stimulation for residents. The bottom line is 'would I be happy to be a resident here?'. My answer is that I would.

Reply from Sassie Mitrova, Home Manager at Queensway House

Thank you for your lovely response to our care home. We shall let the staff know about your positive feedback on their hard work. Best wishes


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Review from S R (Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In one word - so far - Excellent!
You don't want to know/hear about my experience in the previous place.

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Review from A P (Daughter-in-law of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident since December 2023.
She has dementia and whilst in her own home had stopped going out and socialising with people and had not done any activities for quite a while.
When she moved in, the activity staff immediately came to see her and started introducing Mum to
activities and mixing with other residents.
Since then, Mum has gone from strength to strength and is now actively joining in activities and loves socialising and doing things all lead by the activities staff.
A big thank you to staff for improving the quality of life now for Mum.

Reply from Teshwar Seeratun, Covering Home Manager at Queensway House

Thank you for taking the time to leave a positive review. We're deeply touched by your kind words and grateful for the opportunity to care for your mother-in-law. Kind regards.


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Review from S U (Granddaughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When Grandma moved from a different care home to Queensway house, her face lit up when she saw new and some familiar faces. The staff included her in all the activities and meals whilst transferring all paperwork over. Grandma is safer here and enjoys everything that is going on a lot more.

Reply from Teshwar Seeratun, Covering Home Manager at Queensway House

Thank you so much for your kind words! We truly appreciate your feedback and support. We'll continue striving for excellence.


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Review from J D (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Talking specifically about a certain member of staff in particular, she is always friendly, includes all residents (capable), and has lots of varied activities for the residents to participate in. She is patient, kind, and always thinking of new ideas for the residents!

Reply from Teshwar Seeratun, Covering Home Manager at Queensway House

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our staff member. We'll be sure to pass along your compliments to her it will surely brighten her day!


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Review from Maureen H (Sister of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Avoid at all costs. Home is like a prison, bells ringing not answered, even emergency bells, people wearing other residents' clothes, and people left in bed all day. From what I saw no showers were being given. Care staff walking around on their phones. Needs major improvement. Also, the food was dreadful.

Reply from Tracy, Home Manager at Queensway House

I am very saddened to read your comments, which are inconsistent with our CQC rating of good or the feedback we regularly receive from other residents and their families. Please can you contact me directly so that we can discuss in more depth? Regards


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Review from S W (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father moved in end of July. On our 3rd safeguarding already.
Too many incidents to list down to lack of due diligence and a lack of care and attention to detail.
No accountability and a lack of transparency from staff.
Actively seeking to move him as soon as possible.

Reply from Chante Woodley, Marketing Coordinator at Queensway House

Thank you for taking the time to give us your feedback. We are very sorry to hear that your father had a negative experience, whilst staying at Queensway House. We continuously strive to provide outstanding care and ensure that all our residents live in a safe and secure environment. We have already taken the necessary steps to address the points you have raised. However, if you would like a further discussion or have any additional questions, please do not hesitate to contact our care home manager at 01442 501230. Best regards.


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Review from Stephen P (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As per normal my visit was greeted by a friendly member of staff. New entry procedures were explained fully, so I wasn't left in any bewilderment. Certain codes are set in place to prevent unauthorized entry, and of course when leaving, the same applies. Not once have I felt concerned when receiving
answers to any questions put forward. My mother is relatively happy here at Queensway House. She can be quite "picky" but staff here have been professionally trained to deal with these idiosyncratic traits. I must add that any concerns staff have are reported to my mother's health professional, and, me.

Reply from Chante Woodley, Marketing Coordinator at Queensway House

Thank you for sharing your thoughts! It's reassuring to hear about your positive experience with the entry procedures and the professionalism of the staff at Queensway House. At Queensway House care home we are committed to continuously improving all aspects of our care service. Thank you again for your valuable input. Kind regards


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Review from Jude H (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy with the care that she received after she came out of hospital and before she went back to her home.
The staff were so friendly, hardworking and very helpful and everywhere was so clean. She enjoyed the food too. Overall a very enjoyable experience for her.

Reply from Chante Woodley, Marketing Coordinator at Queensway House

Thank you for sharing this feedback. We're delighted to hear that your mother had such a positive experience with the care she received after leaving the hospital. It's wonderful to know that she had a pleasant and comfortable stay. At Queensway House, we strive to provide exceptional care service to all our residents. Kind Regards


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Review from Angie B (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy at the home and enjoyed the food very much! The staff are lovely and there was a lovely atmosphere there and a lovely garden. My friend and I played bingo with her with the other residents and she enjoyed it! She was very grateful for everything that everyone did for her and thought
everyone was sad to see her go home!

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Review from Jonathan F (Son of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in hospital for several weeks, my mum went into Queensway House for some respite care. Her stay at the home was very beneficial, as although she was medically fit on leaving hospital, she needed some time before she was safely able to return to her home. Queensway House provided the perfect
setting to complete her rehabilitation. Mum's stay lasted two weeks, and during that time my family and I could see how she improved. I was grateful too for the peace of mind knowing that Mum was being well looked after.

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Review from Gary C (Son of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mothers passing, the staff have been very empathetic towards my father who has adapted much better than I could have hoped for and this is down to the whole team.
Following a recent management change it has become obvious to me that improvements in all aspects of the home have been put in
place which have had a very positive response from my father and I would expect this to continue.
In my experience any issues I raise are dealt with promptly and nothing is ever an issue.

Reply from Priyanka Gadhe, Marketing Administrator at Queensway House

Thank you for sharing your feedback. We are sorry for your loss and extend our deepest condolences. We appreciate your kind words are glad to hear that your father has adapted well. At Queensway House care home we are committed to continuously improving all aspects of our care service. Thank you for your valuable input.


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Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Queensway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.465 for Queensway House is calculated as follows: ( (231 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 325 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensway House is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Charlotte

Charlotte Ford

Job Title: Home Manager

Joined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!


Frequently Asked Questions about Queensway House

What types of Care is Queensway House registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queensway House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Queensway House have?

There are 78 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Queensway House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queensway House to the centre of Hemel Hempstead?

0.9 mile(s) as the crow flies, distance by road may be significantly further.