Queensway House

148 Jupiter Drive, Hemel Hempstead HP2 5NP
Submit a Review
9.4 73 Reviews
  • Queensway House, Hemel Hempstead
If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The home also benefits from substantial grounds which are often used for outdoor activities. Each one of the residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible. They specialise in a wide pallet of care needs, specifically challenging cases such as Dementia/ Alzheimer’s and disability.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Queensway, the staff. Care workers are the heart of the business. Queensway House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There are a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also will also benefit from:

- Dementia Café
- Landscaped sensory garden
- Cinema room
- Themed Halls
- Ability to customise your room to your taste
- Private Dining
- Great selection of activities to enjoy

Show Queensway House on the Map

Care Provided by Queensway House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Ford (Home Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1972
    • Last Refurbishment: 1999
    • Number of floors: 2

Funding & Fees Guide for Queensway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,400 – £1,400
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Queensway House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except protected meal times. Meal times are:
    08:00- 10:30
    12:30-13:30
    16:30-17:30
    Can have meals with relative, notice preferable, but not essential.


  • Parking

  • 30 free parking space available


Queensway House Reviews (73)

Total of 73, showing 21-40
9.4

Queensway House has a Review Score of 9.4 (9.380) out of 10, based on 22 reviews in the last 2 years. Over all time Queensway House has 73 reviews.

Overall Experience

  • 41
  • 23
  • 4
  • 1
  • 4

Date Published

73
1
7
22
51

Review from W K (Wife of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, welcoming atmosphere, extremely caring, professional staff in all areas. I instantly felt safe and confident leaving my beloved husband here, after moving him from another home.
The staff are very caring and friendly, always on hand and work hard to try to make the resident settle in with
as little upset as possible. The rooms are bright and well furnished, the food is attractive and my husband always looks well cared for and settled.
Each member of staff appears to go the extra mile to make us feel welcome as visitors and the manager and her senior staff are always around to support the family as well as the resident.
A very, very encouraging start to our stay in Queensway House. Thank you all.
.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter-in-law of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was taken care of very well. The staff are the best thing about Queensway House, but the food always smelt amazing too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katherine R (Niece of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Visit today. None of the residents was given any attention by the staff - either left to sit in chairs or wander around. One of the staff commented as we came in - around 3pm- that my Aunt's bedroom hadn't been done yet. We sat in the dining room for 20/30 mins then went to put some flowers in her room.
Despite a care worker being in her room sorting it out as we walked in it was still unkempt. I looked in her ensuite toilet and faeces had been walked in and over the floor. I can only imagine what the bedroom had been like before they did their quick tidy-up. I went to find a manager. It took a while to find anyone at all. In the end, I went to the staff locked in the kitchen who told me where to look for the person in charge. When I found her, on a break, and told her there were faeces on the toilet floor she did not look surprised and did not respond with any sense of urgency. I said no one was interacting with the residents she said she did tell people to. This is not care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G T (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Queensway House for rehab after a 7 week's stay at the hospital. She was initially very negative that she was being sent out of the area and not where she wanted to be. However, the staff were excellent with her and made her feel less anxious and supported and treated her with kindness
and compassion. She always said the staff were very kind and spent time with her to make her feel more at home. The admin staff, housekeeper and nurses kept us informed of her progress, overall we had a very positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve M (Son of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am left with no option but to give a review of the lack of concern about this care home.
I have again spoken today to an office staff member who has told me that the missing quilted blanket has been "mislaid" and refused to accept the notion that it might have been stolen. This blanket was quilted
by mother-in-law and gifted as a dying wish to my wife, but has somehow "disappeared". The cost is of no matter, the point is that my wife is now lacking her mother's dying wish.
Please allow your family to be cared for by this facility at your own cost.

Reply from Bernadette Cromwell, Head of Marketing at Queensway House

Thank you for submitting your review for Queensway House. Once again, we wish to express our sincere condolences for your loss. We are always sorry to learn that the experience of any resident or family member was not of the standard that we would expect in our services and apologise on behalf of the entire Gold Care family. We have thoroughly investigated your review. We understand that your concern was addressed by the home's dedicated staff members, who work tirelessly to look after their residents each day and being resolved with the team in the service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Sister-in-law of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very positive experience with both the business manager and the admin staff. Both ladies have been extremely kind, friendly and helpful, both before my brother-in-law's admission to the care home and ever since. They have both been patient and supportive at all times, especially, initially
when there were many delays and complications regarding my brother-in-law's transfer to Queensway House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been at Queensway House for six and a half years and is still smiling!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for approximately 4.5 years. She is always looked after and I have no complaints because every time I see her she looks well presented and happy. The only thing I would like is for her to have a Complan style drink in the afternoons. Thank you all very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff - treat my father with the utmost consideration of his need. Management very approachable - always willing to work with us over any issues in settling my father into care. Extremely kind to my mother, who naturally needs support in coping with the change to her lifestyle.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C F (Daughter-in-law of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only been here for two weeks and she has settled in very well. The staff are very friendly and helpful. Early days, as Mum is reclusive and takes time to trust! The food is fresh and Mum eats well. There is a good feeling about the building, such as ambience and peace!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn S (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care, admin staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian S (Husband of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this care home for over 2.5 years and is happy with the care she has received. It gives me relief and satisfaction that she is being so well looked after, and I think the staff are very special people. Many thanks to them all.

Reply from Rachel, Marketing Manager at Queensway House

Thank you so much for taking the time to provide feedback. We agree, all our wonderful team members are very special, and we're so glad to hear that your wife is enjoying her time at Queensway House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina R (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

With COVID restrictions in place, I have had very little contact inside of Queensway to form an opinion. The staff have always been very helpful when I have had telephone calls with them.

Reply from Rachel, Marketing Manager at Queensway House

Thanks for your feedback, it's great to hear that you have found our team helpful.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being well looked after. The staff are very kind and helpful. They've made it easy for me to keep in contact with my mum with phone calls and window visits.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for leaving such a kind review. We are proud to know that you are happy in the manner in which our staff at Queensway House have cared for your mum. We are aware of the restrictions caused by the COVID-19 pandemic. However, we have always strived to ensure all residents can maintain consistent communication with their loved ones. Thank you, and stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee G (Nephew of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt stayed at Queensway house for just under a week for respite care, whilst her husband was in the hospital. The staff there were amazing and very helpful and arranged a video call for my aunt with myself and my uncle which went down well as he was reassured she was being looked after very well.
My aunt suffers from quite severe dementia, but she was treated with such dignity by the staff from the photos and videos I saw she was always smiling and looked really happy, the place itself looked spotless and really nice warm atmosphere. I want to single out the care home administrator and the person I dealt with admitting my Aunt, she couldn't have been more helpful and made the whole process very easy and smooth. My aunt received top-quality care whilst at Queensway much better than other homes I used before, so I would not hesitate to use Queensway in the future if I need to. My aunt looked immaculate with her hair always done really smart. Thank you so much.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for taking the time out to leave such a fantastic review. We are extremely proud to know that both you and your aunt were satisfied with the quality of care provided at Queensway House. Our hardworking staff members always strive to provide the best possible care, ensuring all residents are treated with the love, respect, and dignity they deserve. Our staff members also ensure the high levels of cleanliness at our homes are always maintained as we want all our residents to live in a clean, safe, and homely environment. Thank you again, and stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry R (Partner of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have found the staff very thoughtful and caring and I would not hesitate in recommending Queensway to other people. The food is good and when possible the trips out were very good.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for taking the time to leave such a positive review. We are pleased that your partner enjoys the food, as all our homes go the extra mile to ensure our residents receive the right balance of nutrients while appealing to their varied taste buds. Also, We are glad to know that you're pleased with the quality of service our staff provides.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve P (Son of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in care with Queensway House for about 2 years and during that time he would always say positive things about the care he received. I always found the staff to be professional and considerate in everything they do. I would have no hesitation in recommending Queensway House to anyone in need
of full-time care. Thanks to everyone there.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for taking the time out to leave such a positive review. We are happy to know that your father was pleased with the quality of care he received while staying at Queensway House. We are proud of the quality of care we provide, and this is due to our exceptional staff members that work extremely hard to ensure all our residents live comfortably and thoroughly enjoy their stay. Again thank you for your review, and stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel H (Brother of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother received wonderful care while he was at Queensway House.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind review. It's delightful to see your high rating for the home and that you were more than satisfied by the quality of care that your loved one received. Stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Son of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Obviously very difficult under the current circumstances of not seeing - able to come in, but am grateful for everything that you are doing in caring for mum and connecting through the window visits and phone calls. Thanks very much.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for taking the time to leave us such a wonderful review. We understand how difficult it is during this time, but we are incredibly grateful for your support and patience. The safety and wellbeing (both physical and mental) is of the upmost importance to us, hence why we continue to work towards all of our homes being COVID-secure. It's delightful to hear that you are enjoying the other means of contact and communication with your mum. Stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after Mum very well under the present times.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind review. We greatly appreciate you taking the time to leave us feedback. Stay safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Queensway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.380 for Queensway House is calculated as follows: ( (175 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 255 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensway House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Charlotte

Charlotte Ford

Job Title: Home Manager

Joined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!