Queensway House

148 Jupiter Drive, Hemel Hempstead HP2 5NP
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9.5 80 Reviews
  • Queensway House, Hemel Hempstead
If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The home also benefits from substantial grounds which are often used for outdoor activities. Each one of the residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible. They specialise in a wide pallet of care needs, specifically challenging cases such as Dementia/ Alzheimer’s and disability.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Queensway, the staff. Care workers are the heart of the business. Queensway House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There are a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also will also benefit from:

- Dementia Café
- Landscaped sensory garden
- Cinema room
- Themed Halls
- Ability to customise your room to your taste
- Private Dining
- Great selection of activities to enjoy

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Care Provided by Queensway House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Ford (Home Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1972
    • Last Refurbishment: 1999
    • Number of floors: 2

Funding & Fees Guide for Queensway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Residential Dementia Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,500 – £1,500
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,600 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,600
    • RESPITE Self-Funded Nursing Care £1,700 – £1,700
    • RESPITE Self-Funded Nursing Dementia Care £1,700 – £1,700

  • Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Queensway House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except protected meal times. Meal times are:
    08:00- 10:30
    12:30-13:30
    16:30-17:30
    Can have meals with relative, notice preferable, but not essential.


  • Parking

  • 30 free parking space available


Queensway House Reviews (80)

Total of 80, showing 41-60
9.5

Queensway House has a Review Score of 9.5 (9.457) out of 10, based on 29 reviews in the last 2 years. Over all time Queensway House has 80 reviews.

Overall Experience

  • 47
  • 24
  • 4
  • 1
  • 4

Date Published

80
8
13
29
51

Review from L S (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being well looked after. The staff are very kind and helpful. They've made it easy for me to keep in contact with my mum with phone calls and window visits.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for leaving such a kind review. We are proud to know that you are happy in the manner in which our staff at Queensway House have cared for your mum. We are aware of the restrictions caused by the COVID-19 pandemic. However, we have always strived to ensure all residents can maintain consistent communication with their loved ones. Thank you, and stay safe.


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Review from Lee G (Nephew of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt stayed at Queensway house for just under a week for respite care, whilst her husband was in the hospital. The staff there were amazing and very helpful and arranged a video call for my aunt with myself and my uncle which went down well as he was reassured she was being looked after very well.
My aunt suffers from quite severe dementia, but she was treated with such dignity by the staff from the photos and videos I saw she was always smiling and looked really happy, the place itself looked spotless and really nice warm atmosphere. I want to single out the care home administrator and the person I dealt with admitting my Aunt, she couldn't have been more helpful and made the whole process very easy and smooth. My aunt received top-quality care whilst at Queensway much better than other homes I used before, so I would not hesitate to use Queensway in the future if I need to. My aunt looked immaculate with her hair always done really smart. Thank you so much.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for taking the time out to leave such a fantastic review. We are extremely proud to know that both you and your aunt were satisfied with the quality of care provided at Queensway House. Our hardworking staff members always strive to provide the best possible care, ensuring all residents are treated with the love, respect, and dignity they deserve. Our staff members also ensure the high levels of cleanliness at our homes are always maintained as we want all our residents to live in a clean, safe, and homely environment. Thank you again, and stay safe.


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Review from Terry R (Partner of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have found the staff very thoughtful and caring and I would not hesitate in recommending Queensway to other people. The food is good and when possible the trips out were very good.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for taking the time to leave such a positive review. We are pleased that your partner enjoys the food, as all our homes go the extra mile to ensure our residents receive the right balance of nutrients while appealing to their varied taste buds. Also, We are glad to know that you're pleased with the quality of service our staff provides.


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Review from Steve P (Son of Resident) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in care with Queensway House for about 2 years and during that time he would always say positive things about the care he received. I always found the staff to be professional and considerate in everything they do. I would have no hesitation in recommending Queensway House to anyone in need
of full-time care. Thanks to everyone there.

Reply from Jemar Legister, Marketing Associate at Queensway House

Thank you for taking the time out to leave such a positive review. We are happy to know that your father was pleased with the quality of care he received while staying at Queensway House. We are proud of the quality of care we provide, and this is due to our exceptional staff members that work extremely hard to ensure all our residents live comfortably and thoroughly enjoy their stay. Again thank you for your review, and stay safe.


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Review from Nigel H (Brother of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother received wonderful care while he was at Queensway House.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind review. It's delightful to see your high rating for the home and that you were more than satisfied by the quality of care that your loved one received. Stay safe.


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Review from M H (Son of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Obviously very difficult under the current circumstances of not seeing - able to come in, but am grateful for everything that you are doing in caring for mum and connecting through the window visits and phone calls. Thanks very much.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for taking the time to leave us such a wonderful review. We understand how difficult it is during this time, but we are incredibly grateful for your support and patience. The safety and wellbeing (both physical and mental) is of the upmost importance to us, hence why we continue to work towards all of our homes being COVID-secure. It's delightful to hear that you are enjoying the other means of contact and communication with your mum. Stay safe.


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Review from S P (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking after Mum very well under the present times.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind review. We greatly appreciate you taking the time to leave us feedback. Stay safe.


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Review from A F (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the way that the home has dealt with my mother, particularly in view of the Covid19 virus. It is a very difficult time for all, but the staff have been very helpful and understanding in all matters.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind review. It's lovely to hear that you feel so positive about the level of care we provide your mother. COVID-19 is an incredibly difficult time for so many people, but Gold Care Homes and all of our teams work incredibly hard to ensure the mental and physical wellbeing of each resident. Stay safe.


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Review from A B (Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One thing the staff are wonderful.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for such a kind review. Our Gold Care family is filled with skilled and compassionate people - we are incredibly proud of our staff. Wishing you and your loved ones good health.


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Review from Tom H (Grandson of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always felt very supported and Nana was happy when we visited. She was always well looked after.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for leaving such a wonderful review. Stay safe.


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Review from Peter W (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They care! Good Communication. No issues.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind words. It's great to see that our values are being seen and appreciated by our valued residents and friends. Stay safe.


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Review from P M (Son of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was happy here. Friendly staff.

Reply from Alison Foreman, Director of Sales and Marketing at Queensway House

Thank you for your review, it is very much appreciated.
Kind regards


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Review from C A (Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is well worth, I enjoy living here.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for taking the time to leave us a review. It's wonderful to hear that you enjoy being a valued resident in our Gold Care family.


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Review from A L (Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like to live here.

Reply from Alison Foreman, Director of Sales and Marketing at Queensway House

So glad to have your review, thank you for taking the time and trouble to complete your review card. Thank you, kind regards


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Review from C L (Daughter-in-law of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Some members of staff are professional and dedicated, however, others are poorly trained to carry out their duties. The standard of care has improved following the raising of concerns about my mother-in-law's care, but it should not have been necessary to raise these concerns. We would like to thank
those members of staff who have gone out of their way to provide good care.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

We're very sorry that you had to raise concerns about our staff, but we're glad you did. Thank you for helping us to improve our service, it is much appreciated.


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Review from C G (Sister of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was carried out at the time and date arranged. All questions were answered very well. Our relative was obviously well known and has settled in well in the past 6 months. All the staff and carers are very kind and attentive.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your very kind valuable feedback, please stay in touch with any recommendations for improvement - Best regards.


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Review from Lynne A (Wife of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for his first week respite. He has Alzheimer's and was quite upset but all the staff were brilliant with him and after a day there he was giving them a hug. Can't thank you all enough for your help and kindness. Hopefully, he will be able to come here again. Love and thanks from all
the family.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Wonderful review, thank you for your kind words.


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Review from Derek W (Respite Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff here are really helpful and I was treated with every courtesy. The food is very good with a varied menu. I enjoyed my stay here.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your review.


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Review from Maureen R (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since giving a review a few weeks after my husband was admitted I have had time to view the home in action. I am hugely impressed with the warmth and care given by the staff and the real family atmosphere. Activities are now very much in evidence and generally there's a happiness about the place. I
know only too well that my husband's behaviour can be challenging, but it gives me great peace of mind to see him connect with his carers and respond to their patience and encouragement.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your kind review.


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Review from Sheila D (Wife of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased my beloved husband is being looked after so well.
I am so pleased he came into Queensway House.
I can go home relaxed knowing he is safe and well cared for, that means the world to me, I cannot thank the staff enough, they are the best.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

All our staff at Queensway House thank you for such a heart warming review. We appreciate your feedback and we are truly flattered - Kind regards.


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Current Review Score: 9.5 (9.457)

Overview of Review Score

The Review Score of 9.5 (9.457) out of 10 for Queensway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Queensway House is calculated as follows: ( (234 Excellents x 5) + (72 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 337 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensway House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Charlotte

Charlotte Ford

Job Title: Home Manager

Joined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!