Queensway House

148 Jupiter Drive, Hemel Hempstead HP2 5NP
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9.4 73 Reviews
  • Queensway House, Hemel Hempstead
If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The home also benefits from substantial grounds which are often used for outdoor activities. Each one of the residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible. They specialise in a wide pallet of care needs, specifically challenging cases such as Dementia/ Alzheimer’s and disability.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Queensway, the staff. Care workers are the heart of the business. Queensway House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There are a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also will also benefit from:

- Dementia Café
- Landscaped sensory garden
- Cinema room
- Themed Halls
- Ability to customise your room to your taste
- Private Dining
- Great selection of activities to enjoy

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Care Provided by Queensway House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Ford (Home Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1972
    • Last Refurbishment: 1999
    • Number of floors: 2

Funding & Fees Guide for Queensway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,400 – £1,400
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Queensway House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except protected meal times. Meal times are:
    08:00- 10:30
    12:30-13:30
    16:30-17:30
    Can have meals with relative, notice preferable, but not essential.


  • Parking

  • 30 free parking space available


Queensway House Reviews (73)

Total of 73, showing 41-60
9.4

Queensway House has a Review Score of 9.4 (9.380) out of 10, based on 22 reviews in the last 2 years. Over all time Queensway House has 73 reviews.

Overall Experience

  • 41
  • 23
  • 4
  • 1
  • 4

Date Published

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Review from A F (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with the way that the home has dealt with my mother, particularly in view of the Covid19 virus. It is a very difficult time for all, but the staff have been very helpful and understanding in all matters.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind review. It's lovely to hear that you feel so positive about the level of care we provide your mother. COVID-19 is an incredibly difficult time for so many people, but Gold Care Homes and all of our teams work incredibly hard to ensure the mental and physical wellbeing of each resident. Stay safe.


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Review from A B (Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One thing the staff are wonderful.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for such a kind review. Our Gold Care family is filled with skilled and compassionate people - we are incredibly proud of our staff. Wishing you and your loved ones good health.


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Review from Tom H (Grandson of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always felt very supported and Nana was happy when we visited. She was always well looked after.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for leaving such a wonderful review. Stay safe.


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Review from Peter W (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They care! Good Communication. No issues.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for your kind words. It's great to see that our values are being seen and appreciated by our valued residents and friends. Stay safe.


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Review from P M (Son of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was happy here. Friendly staff.

Reply from Alison Foreman, Director of Sales and Marketing at Queensway House

Thank you for your review, it is very much appreciated.
Kind regards


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Review from C A (Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is well worth, I enjoy living here.

Reply from Sym Jaj, Senior Marketing Executive at Queensway House

Thank you for taking the time to leave us a review. It's wonderful to hear that you enjoy being a valued resident in our Gold Care family.


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Review from A L (Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like to live here.

Reply from Alison Foreman, Director of Sales and Marketing at Queensway House

So glad to have your review, thank you for taking the time and trouble to complete your review card. Thank you, kind regards


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Review from C L (Daughter-in-law of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Some members of staff are professional and dedicated, however, others are poorly trained to carry out their duties. The standard of care has improved following the raising of concerns about my mother-in-law's care, but it should not have been necessary to raise these concerns. We would like to thank
those members of staff who have gone out of their way to provide good care.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

We're very sorry that you had to raise concerns about our staff, but we're glad you did. Thank you for helping us to improve our service, it is much appreciated.


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Review from C G (Sister of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review was carried out at the time and date arranged. All questions were answered very well. Our relative was obviously well known and has settled in well in the past 6 months. All the staff and carers are very kind and attentive.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your very kind valuable feedback, please stay in touch with any recommendations for improvement - Best regards.


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Review from Lynne A (Wife of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for his first week respite. He has Alzheimer's and was quite upset but all the staff were brilliant with him and after a day there he was giving them a hug. Can't thank you all enough for your help and kindness. Hopefully, he will be able to come here again. Love and thanks from all
the family.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Wonderful review, thank you for your kind words.


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Review from Derek W (Respite Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff here are really helpful and I was treated with every courtesy. The food is very good with a varied menu. I enjoyed my stay here.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your review.


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Review from Maureen R (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since giving a review a few weeks after my husband was admitted I have had time to view the home in action. I am hugely impressed with the warmth and care given by the staff and the real family atmosphere. Activities are now very much in evidence and generally there's a happiness about the place. I
know only too well that my husband's behaviour can be challenging, but it gives me great peace of mind to see him connect with his carers and respond to their patience and encouragement.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your kind review.


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Review from Sheila D (Wife of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased my beloved husband is being looked after so well.
I am so pleased he came into Queensway House.
I can go home relaxed knowing he is safe and well cared for, that means the world to me, I cannot thank the staff enough, they are the best.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

All our staff at Queensway House thank you for such a heart warming review. We appreciate your feedback and we are truly flattered - Kind regards.


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Review from Gillian B (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came here with much trepidation - all unnecessary of course. The care he has received is second to none, the staff are cheerful and willing to help with whatever we needed. The home itself is fresh, clean and the atmosphere is very homely. Dad has an excellent room with his own en-suite and although
he has dementia the staff all talk to him normally.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Gillian,


We are so pleased your Dad is enjoying the Queensway experience.


Best wishes.


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Review from Karin W (Respite Resident) assisted by family/friend published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 3 weeks after 3 weeks in hospital as I cannot walk after fracturing my leg. I have found the staff here wonderful, helpful, kind, caring, go out of their way to assist in everything. It has restored my faith in care homes and how elderly people should be treated and cared for. The
staff are always smiling and very attentive to whatever each different individual needs are.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Absolutely lovely review and we are glad you have enjoyed your stay. Thank you for your kind comments- Best regards.


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Review from Peter P (Son of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find a happy environment. All staff and carers are always helpful. My mother is happy and enjoying her stay. Is involved with activities and takes part in the trips outside the care home which although she cannot remember she looks forward to very much.
She doesn't always have her support tights
on for her swollen ankles which I am concerned about as her footwear is only her slippers.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Thank you for your review, we really appreciate and value your feedback- Kind regards.


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Review from Patricia G (Wife of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people in this care home are so caring, I can't fault this home and they look after the people excellently.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Brilliant review, thank you for your kind words - we really appreciate it.


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Review from V N (Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home kind, helpful, clean. Put me at ease. Explained everything to me and looked after my husband very well. Would not hesitate in using them for respite care again.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Fantastic review, we really appreciate your feedback and your kind words - kind regards.


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Review from Linda H (Friend of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to visit a friend who has Alzheimer's. I found her to be happy just wondering around doing her own thing. All the staff were excellent and I would recommend it.

Reply from Melissa Lawerence, Marketing Coordintaor at Queensway House

Lovely comment, we really appreciate your feedback! Kind regards.


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Review from Jane W (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I cannot praise the staff here enough, the carers, staff and management were fantastic.
Always happy to help and went out of their way to make my dads stay as comfortable and easy as possible.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Jane,


Thanks for the great review.


Best.


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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Queensway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.380 for Queensway House is calculated as follows: ( (175 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 255 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensway House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Charlotte

Charlotte Ford

Job Title: Home Manager

Joined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!