Queensway House

148 Jupiter Drive, Hemel Hempstead HP2 5NP
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9.4 73 Reviews
  • Queensway House, Hemel Hempstead
If you are looking for a home-like atmosphere where staff feel like family members, then look no further than Queensway House. They are known to deliver the very best care, welcoming atmosphere to all, and have the most understanding and kind staff providing exceptional care to their service users.

Queensway offers first-class care for residents. Located in Hemel Hempstead, Queensway is located near to major shopping centres and transport hubs.

The home also benefits from substantial grounds which are often used for outdoor activities. Each one of the residents enjoys unique, personalised care, built around them and designed to make their stay with us as enjoyable and fulfilling as possible. They specialise in a wide pallet of care needs, specifically challenging cases such as Dementia/ Alzheimer’s and disability.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about Queensway, the staff. Care workers are the heart of the business. Queensway House has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

There are a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also will also benefit from:

- Dementia Café
- Landscaped sensory garden
- Cinema room
- Themed Halls
- Ability to customise your room to your taste
- Private Dining
- Great selection of activities to enjoy

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Care Provided by Queensway House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Charlotte Ford (Home Manager)
  • Admission Criteria
    • Ages from 18 to 120
  • Room Information
    • Single Rooms (78)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (52)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1972
    • Last Refurbishment: 1999
    • Number of floors: 2

Funding & Fees Guide for Queensway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,400 – £1,400
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Queensway House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Anytime, except protected meal times. Meal times are:
    08:00- 10:30
    12:30-13:30
    16:30-17:30
    Can have meals with relative, notice preferable, but not essential.


  • Parking

  • 30 free parking space available


Queensway House Reviews (73)

Total of 73, showing 61-73
9.4

Queensway House has a Review Score of 9.4 (9.380) out of 10, based on 22 reviews in the last 2 years. Over all time Queensway House has 73 reviews.

Overall Experience

  • 41
  • 23
  • 4
  • 1
  • 4

Date Published

73
1
7
22
51

Review from Jeremy K (Son of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been at Queensway House I have not seen her so well and that has been due to the staff and carers. It has been nearly 5 months and although it has not been easy she seems fitter and brighter than she was before Christmas. The staff have been marvellous and I am happier knowing that
mum is looked after - even though she still enjoys some independence!! Thank you, everyone.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.


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Review from Joyce S (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother and Step-Father entered Queensway in December 2017. The staff were very friendly, helpful and supportive. They have always treated my Mother and Step-Father with patience and respect. They have taken the time to get to know them as individuals not just residents. The staff are always calm
even though my Mother gets very angry and agitated. It has been a very difficult time for the whole family but the Management and staff have made us feel welcome every time we visit and we all feel reassured that our Parents are safe and well cared for. I have completed this on behalf of my Parents as neither of them is competent to do so.

Reply from Kendra Bray, Relationship Manager at Queensway House

Thank you for your kind words about our staff members and home, Joyce. Queensway is always looking to improve the home, so your feedback is very important to us.


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Review from K B (Son of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was warmly welcomed on her arrival - the staff are very friendly and helpful. In the 3 weeks she has been in Queensway, her demeanour has vastly improved and she is happy with her room, which is simple but comfortable. My concerns over her wellbeing are relieved by the staff who treat her
so well.

Reply from Kendra Bray, Relationship Manager at Queensway House

Thank you for your kind words. We are very pleased that Mums demeanour has vastly improved - our staff members are always here to make Mums stay a very happy one with her wellbeing fully taken care of.


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Review from I S (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Queensway House for just over two years and overall his experience has been a good one. His room (three rooms since living there) have been nice and well kept. He is generally well and seems to be well looked after and liked by the staff who are all very nice and do a really hard
but good job. Staff turnover has been an issue although there is always a care staff who have been at the home for years.
I think the staff try their best given limited resources. The home has been under measures which has helped greatly as there are now fewer residents there and before it always seemed rather too full at times. Much better now.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Dear Reviewer,


Thank you for your review. The team at Queensway have worked tirelessly hard to improve the level of service we offer. I will review your activity rating with the Activities Co-Ordinator at Queensway and feedback.


Best.


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Review from P R (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have observed a well-trained and organised caring team treating residents with dignity and respect when responding to their needs. The effort and energy that is put into organising entertainment and activities for residents are exceptional. The catering offers a varied menu of professionally cooked
food of adequate proportions.


The new manager is friendly and approachable. Her enthusiasm and managerial skills have already made a noticeable difference to the team and residents.


Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Dear Reviewer,


Thank you for your kind review. The team at Queensway appreciate your comments. Happy to hear your thoughts on any improvements we can implement.


Best.


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Review from Ann H (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is bright and clean. Staff are always welcoming, including when they are very busy caring for the residents. Staff have helped my mother to adjust from living independently to needing care and support. They have encouraged her and made her feel a valued member of the community.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Ann,


Thank you for your kind words. Your comments are appreciated by our staff.


Best.


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Review from L W (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I last visited my mother at the end of February just before her birthday. My daughter and partner were also with me.
We were very pleased to see that my mother is so well taken care of as she is very elderly and frail. Preparations for her birthday party were ongoing, a beautiful cake had been made.
We
found the staff friendly and helpful. Nothing was too much trouble.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Dear Reviewer,


Thank you for your kind words. Your comments are appreciated by our staff.


Thanks.


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Review from Colin T (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat residents with dignity and kindness, taking into account their individual needs like and dislikes. Catering at meal times is first class with plenty of choices and is well presented. Assistance is given where necessary. Additional snacking stations are also provided. Numerous activities
are organised and residents encouraged to participate.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Colin,


Thank you for your kind words.


Feel free to contact me if you have any recommendations to improve our service offering.


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Review from M R (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

More attention to the basics that are being missed. Such as water jugs and glasses in their rooms at any given time. There should always be water available to drink.
Lack of care plans - dry skin needing regular cream applied not adhered to. When sitting out in a chair, no cushion behind her back,
legs are meant to be elevated due to swelling. Calendar in her room it's never updated to the correct day and dates.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Dear Reviewer,


Thank you for your review. The majority of comments we receive for Queensway House are very positive, so I'm surprised by your experience. I have passed your concerns to the Care Home Manager who will investigate further.


Feel free to contact me directly if you have any concerns or any further suggestions to improve our service.


Thanks.


Dalbir.


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Review from Gary O (Son of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the care and attention my mother is receiving from the care home. Since the commencement of her stay she has thrived. With the help, care and assistance from all the staff she has improved from an, almost, bed ridden patient to a semi-active and alert member of the in-house
community. I have found the staff to be helpful, friendly and willing to go the extra yard at all times. From the cleaning staff through to the carers and senior nursing staff to the management personnel, all have shown care and commitment in all my dealings with them. I would highly recommend this facility, primarily, due to its excellent staff.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Hi Gary,


Thank you for your kind words. Happy to hear your thoughts on any improvements you can recommend.


Thanks.


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Review from C S (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been cared for at Queensway House for the past three years. During that time she has been looked after with dignity and respect. The staff know her well and understand her needs. Any medical problems that arise are dealt with promptly and I am kept informed. Staff are professional, friendly
and approachable. I am very happy with Mum’s care.

Reply from Dalbir Jangra, Head of Marketing and Communications at Queensway House

Dear Reviewer,


Thank you for your kind review. Happy to discuss any areas of improvement you feel are needed.


Thanks.


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Review from G J P (Relative of Resident) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My lady has been at Queensway House for over two years and the care and attention she has received I second to none - I find everything in the home is to a high standard. The staff are very caring and the entertainment is brilliant.


The home has recently been revamped and this has been carried out

to a high standard.


The staff are very attentive and respect the age of the residents, however, I do feel on many occasions there is a shortage of staff.


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Review from Phill R (Son-in-law of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always caring. They do treat the residents with sensitivity. The staff always greet visitors well. The home is kept clean and the residents are presentable.

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Current Review Score: 9.4 (9.380)

Overview of Review Score

The Review Score of 9.4 (9.380) out of 10 for Queensway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.380 for Queensway House is calculated as follows: ( (175 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 255 Ratings = 4.38

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queensway House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

Charlotte

Charlotte Ford

Job Title: Home Manager

Joined: 2018

Charlotte has been a part of the Gold Care family for a long time, working in some of our sister homes before taking a short break. She has returned to us recently as Home Manager at Queensway House and we're thrilled to have her back!