Elstree View Care Home - Avery Collection

Edgwarebury Lane, off Barnett Lane, Elstree, Borehamwood WD6 3RG
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9.8 102 Reviews
  • Elstree View Care Home - Avery Collection, Borehamwood
Nestled amidst breath-taking scenery, Elstree View is enveloped by expansive greenery, creating a picturesque setting for resident enjoyment. Renowned for its exceptional assisted living services, the Elstree care home extends comprehensive care, encompassing dementia care, respite care, nursing care and palliative care.

Every resident receives meticulous care and respect, ensuring safety and comfort and tailored care plans guarantee that the dedicated team addresses individual needs. Whether one seeks assisted living services or requires specific dementia care, the Elstree Care Home pledges to provide the security and comfort each resident deserves.

The Elstree facility garners immense pride not only for its outstanding services but also for its luxurious ambience. Featuring 65 expansive rooms comprising studio apartments, one-bed apartments, and one-bed deluxe apartments, the property boasts top-tier amenities.

Elstree View Care Home is designed for residents to relish life, offering a wide array of high-quality facilities and features for everyone's enjoyment. This includes exploring lush, landscaped gardens or finding tranquillity on the rooftop terrace. The residence has a state-of-the-art cinema room, a hair salon, a minibus, and more.

The synergy of exceptional care and an exquisite home environment defines the unique atmosphere within Elstree View. Residents can forge connections with like-minded individuals in a welcoming atmosphere.

Care Provided by Elstree View Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kate Lester (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (16)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elstree View Care Home - Avery Collection Reviews (102)

Total of 102, showing 1-20
9.8

Elstree View Care Home - Avery Collection has a Review Score of 9.8 (9.822) out of 10, based on 30 reviews in the last 2 years. Over all time Elstree View Care Home - Avery Collection has 102 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Elstre View Care Home in October. The staff have all come out of their way to help him settle in and he is now an active member of the community. He has lived more in the last 3 months than he has in the last three years. He is very comfortable, happy and safe and I can visit him as
his daughter and share in his happiness.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are thrilled that your father is enjoying becoming a part of the community, he has really bonded with staff and residents and does like to get involved with the activities.


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Overall Experience  Overall Experience 5.0 out of 5

It is a real pleasure and greatly reassuring to see my father-in-law cared for as an individual with respect and dignity in such nice surroundings and with kind and attentive and capable staff.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words, We will share this with the teams and we look forward to seeing you in the community again soon.


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Overall Experience  Overall Experience 5.0 out of 5

A wonderful refurbishment, just like a 5 star hotel.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words. We are very pleased with the refurbishment, it makes a massive difference. We look forward to seeing you again in the community.


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Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience. The fact that a major refurbishment was taking place meant a lot of banging at times. Joined in and enjoyed almost all activities. Standard of room cleaning and bed making poor. The staff very good at remembering and using my name.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Were are thrilled that you enjoyed your stay overall. We are pleased to inform you that our refurbishment is now completed. We have taken on board your feedback regarding the housekeeping and shared this with the team. Please feel free to pop into the home anytime you wish.


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Overall Experience  Overall Experience 5.0 out of 5

Here for a short respite stay. Found the staff all very helpful and kind. No issue too much.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are thrilled that you enjoyed your stay with us and would like to welcome you back anytime.


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Overall Experience  Overall Experience 5.0 out of 5

Elstree View, in the 4 or so months since my cousin has been a resident there, has made her feel totally at home. I visit her at least once or twice a week, and can clearly see how relaxed, cared for and happy she is. A big thank you to the staff, carers and all involved. I cannot find one negative
thing to say. She has lost all the anxious feelings she had in her flat, she is eating and sleeping better.

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Overall Experience  Overall Experience 5.0 out of 5

The care provided for my dad on the Orchard floor is excellent, he is always treated with good humour and kindness, and well looked after.
Regular reports from the staff are comprehensive and informative, and his needs are well met.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your lovely feedback, we will share this with the team.


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Overall Experience  Overall Experience 5.0 out of 5

The care provided here for mum is exceptional. She is treated with respect, dignity and kindness and as she is so vulnerable this is truly a gift. All the staff do everything they can to make her experience a good one and the integrity, comradery and humour is palpable here. It is not just a home for
mum it is her home. Thank you so much.

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Overall Experience  Overall Experience 5.0 out of 5

We really notice how each resident not just my mum is treated individually specifically with so much care and patience, kindness and lovingly. Despite all the difficult circumstances the staff find themselves dealing with it is always done well, brilliantly actually. Food is always great mum always
clean, always something going on for her. We couldn't be any more reassured in her being in the best place she could be. Thank you with all my heart.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Elstree View now for nearly 2 years. During this time there have been many changes to her needs. At every change point mum's needs have been reviewed and whatever is needed has been put in place. The staff at all levels have been kind, caring and responsive and no matter how much
we need to talk, I never feel rushed or not listened to. it feels like a real team effort which is much appreciated. As mum's health deteriorated the Home and our family felt that it was time for mum to move to Orchids. This has been a big transition for us as a family. Mum however has settled well and we are so glad she made the transition. I can only commend the staff on their patience especially with me, as I was the one struggling with seeing her needing a different kind of care. The staff both in Orchids and Assisted Living are wonderful. We could not have wished for anything more in a care home and I would recommend it to anyone looking for the very best in care for their loved one.

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Overall Experience  Overall Experience 5.0 out of 5

Although I've put 'May 2023', my review relates to my friend's stay for the last year or so of his life. He was cared for really well and would never have had such a dignified end of life without the care and support of the home and all the staff.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words. I will share your feedback with our teams.


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Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old uncle finally agreed to move to a care home after several years of doggedly trying to retain his independence. We, his family and his friends were concerned about his ability to continue living independently. We were glad when all other options were rejected in favour of moving to a care
home. We arranged a visit to Elstree View and were very happy to find that members of staff remembered him from a previous stay to convalesce following surgery and made him very welcome. Further discussion achieved agreement and he now resides happily at Elstree View in a very nice flat where he has integrated into the community. It is evident that he is receiving excellent care and is fed regularly and well. He is gently and respectfully treated and his health is monitored and I receive regular reports. It is a pleasure to deal with the staff and our concerns about his living standards and safeguarding have been addressed.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We believe we have a fantastic team here at Elstree View, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Elstree View, we believe this creates a relaxed and friendly environment for our residents to call home, thank you for your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Elstree Avery Care Home since December 2022. During this time she has enjoyed being part of the Avery family. The staff here are so caring and look after each and every resident. There is always plenty to occupy the residents through the day, ie daily quizzes, entertainers,
and playing Scrabble or other table games. The food provided in the lovely dining room at breakfast, lunch and dinner is of a high quality. My mother enjoys sitting in The Bistro, having morning coffee and afternoon tea when she chats with the other residents. Every month there are at least four outings to interesting places and some are cinema or theatre trips. Mum has really enjoyed these outings. Thank you all at Elstree for your kindness.

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Overall Experience  Overall Experience 5.0 out of 5

I have found the staff caring and attentive to my mother.
I found that when she first moved into Elstree View, the staff were well acquainted with her needs. Carried out a pre-assessment view when she was in the hospital and complied with her dietary requirements.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your feedback; I will pass this on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I live in Israel, in a senior citizen community, and was really keen to visit my family and friends in London. But I know that I cannot cope alone in a hotel. My sons heard about Elstree View and one of them visited a while ago, then reported to me that he was confident about my staying with you for
a short time. I do not need help with the basics of life, I self-medicate and can shower and dress myself, though I do need a stick for balance etc. I found every member of staff understood my strengths and my weaknesses so that I was confident at all times. I entertained friends for sandwich lunches, and exactly what I had asked for appeared on the table in the Family Room at the right time. We were offered drinks and served beautifully. In every respect I can say that Elstree View and all the staff can be proud of the way that I experienced my ten days with you. Thank you for everything.

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Overall Experience  Overall Experience 5.0 out of 5

Both my parents relocated to 'Elstree View Care Home' several years ago. When my father died, my mother continued to be cared for by the home and has since moved to the reminiscence facility. I have come to know the leadership staff very well, especially during both transitions; and have become better
acquainted with the new key staff members and carers over the last few years.
As I live in the USA and cannot visit very often, the connection to the team is critical: they have become my new UK 'family'. They keep me incredibly well and regularly informed as to my mother's well-being; changes in circumstances; and specific needs. I feel completely confident that she is receiving excellent care; and this is consistently backed up by what I see during my visits: patient, attentive and gentle treatment of my mother. While she cannot talk much, the smile on her face when she interacts with the carers assures me that she is comfortable with and respected by them. Exemplary!

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Overall Experience  Overall Experience 5.0 out of 5

Being a volunteer at Elstree is very rewarding, to see the residents' faces light up when I walk through the door says it all. I am made most welcome by the concierge team who I often see interacting with family members, residents and staff. As busy as they are they go that extra mile. A big shout out
to the dining room staff who are so attentive, serving all the residents with a smile. The atmosphere is warm, cosy and very homely. You need to have a big heart working in a care home, everyone at Elstree View certainly has one. This home is top-notch, I am giving it a 5-star rating.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your feedback, I will share this with the team. The residents really enjoy the time you spend with them. We are very lucky to have you in our community.


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Overall Experience  Overall Experience 5.0 out of 5

The care home team became Mum's second family during her two years of being a resident. The care given came from the heart, not something that can be taught. From the office staff, domestic service team, reception team, laundry team and carers we thank you all. Elstree runs like a well-oiled machine,
never failing to provide in all areas. When Mum became unwell the support shown to her and us was exemplary. Whenever we left after visiting we knew she was in good hands and that if a problem did arise the nursing team/carers would keep us updated with any information while also liaising with outside medical teams. The dignity shown in her final days will never be forgotten. The support to me while spending time with mum, people popping in to ensure I was ok, cups of tea and reassurance that if I needed anything “just ask”. As a family we highly recommend Elstree.

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Overall Experience  Overall Experience 5.0 out of 5

Having visited Elstree View on several occasions, I have found the staff very friendly and the residents happy and engaged with the great activity programme. Very clean home, with nice menu choices. Would recommend this home as it has the wow factor.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are so glad to hear of your positive experience. We look forward to welcoming you into our community again soon.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant service support care across all staff and all members of the team. This is absolutely and continually impressive and really wonderful.
It is really comforting and secure to know the level of support and help.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Elstree View and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Elstree View, we believe this creates a relaxed and friendly environment for our residents to call home.


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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Elstree View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Elstree View Care Home - Avery Collection is calculated as follows: ( (304 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 354 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree View Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (10)

Kate

Kate Lester

Job Title: General Manager

Joined: 2010

I started working in the elderly care sector in 2010 and have been at Elstree View since 2019.


I was promoted from Dementia Care Manager to Deputy Manager in 2022 and to General Manager in 2023.


My background is predominantly in dementia care, and I was extremely proud to complete my postgraduate Master’s in Dementia Studies in 2019.


I am passionate about providing person-centred care for our residents as well as supporting family and friends to be involved in the care of their loved ones.


I find my job hugely rewarding and it is great to work with such a long-serving, committed and caring team here at Elstree View Care Home.


Simona

Simona Ciuperca

Job Title: Deputy Manager

Joined: 2021

My name is Simona Ciuperca and I am the Deputy Manager at Elstree View.


I started with the company in January 2021 as a Residential Care Manager and I am very happy to call Elstree View home.


I first started working in Care Industry in 2010 initially as a Registered General Nurse. Since then, I have grown and developed in the management area, completing my QCF Level 5 in Health and Social Care and Leadership.


I feel very passionate about residents’ care and ensuring that high standards are reached and maintained.


Every resident living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Elstree View.


As someone who likes to be challenged and has a proven aptitude for providing a high level of professional care with a truly resident-focused approach, I am excited to utilize my management expertise and significant nursing skills to ensure our residents enjoy the best possible lifestyle.


I will always welcome and encourage involvement in our home from the friends and relatives of our residents, so please contact me at any time to discuss any suggestions you may have.


Robyn

Robyn Rides

Job Title: Dementia Care Manager

Joined: 2022

I started working in the care sector 2014 as a care assistant and have worked in various roles within social care, developing my skills and knowledge along the way. I completed my Level 5 diploma in leadership and management in health and social care in 2019. I have been working at Elstree view since July 2022 as the dementia care manager on The Orchids and can honestly say I have enjoyed every minute.

The reason I am so drawn to working in care is knowing that each day I can make a difference in someone’s day no matter how big or small that difference is. Working as a dementia care manager can be challenging at times but I find it truly rewarding.

Everyone deserves to receive the highest standard of care possible so taking a personal-centred approach is a key part of my work ethic. I am very passionate about working with those who are living with dementia and supporting their families. I will also do everything I can to support my residents and their families.


Stevie

Stevie Pugsley

Job Title: Client Liaison Manager

Joined: 2009

I first started working in the care sector in 2009 when I started as a care manager for Elstree View. I have worked my way through different positions within Elstree View over the last 15 years where I have now found myself dealing with all the new enquiries that come into the community which I do enjoy very much.


It is great meeting potential new residents and giving them a tour of our home as well as hearing their stories on how they have come to stay at Elstree, some being sad as well as happy. I’m here to support and make this part of their journey as stress-free as possible. Please contact me and arrange a tour of our lovely home.


Kanchan

Kanchan Khattri

Job Title: Business Administrator

Joined: 2018

I have been working in a care setting for 20 years and it's been the best choice I made. I had the privilege to grow up with my grandparents around me and cared for my mother, therefore, to me the elderly will always be my family and as such, it felt special walking into this home eighteen months ago. My role as BOC is central to all other departments ensuring the administration function continues to flow smoothly. I am committed to helping the dedicated team, residents and families giving my best at all times. It is always a pleasure when a resident knocks on my door with a query or stops for a chat in the corridor, I enjoy listening to them, I respect them and am always happy to help and bring a smile.


Dariusz

Dariusz Zmuda

Job Title: Head Chef

Joined: 2009

I discovered my passion for food at the age of 12, while watching my mom creating meals for friends and family. Seeing how much love and care she puts in every dish using only home grown products drew me in. My professional career started in 2004. I expand my experience and knowledge by working for hotels, care and educational sector. I love traveling and being exposed to such a variety of cuisines round the world. I was lucky to join this team in 2008. Ever since, I enjoy every moment of my work.


Paula

Paula Antonie

Job Title: Dining Room Supervisor

Joined: 2014

I am a passionate, caring, approachable and respectful person in everything I do. I love my job and feel loved by everyone, always being asked many times how I keep my infectious smile in everything I do.


I started my job 10 years ago as a housekeeper, going room by room where I felt like I was visiting many homes while still carrying out my duties, having a chat with our residents, offering support and respect. After 8 years as a housekeeper, I was given the opportunity to become a Dining assistant, and then more recently I was offered the position of Dining room supervisor where I feel much appreciation from my colleagues and residents, I feel proud that I can demonstrate my abilities, improve my performance, while spending more time with our residents, and obviously not losing my smile.


I am always considering the residents as my parents, I try to comfort them, reassuring them that I’m here to help because I’m a sensitive person. I’m professional and I care very much.


Julie

Julie Ling

Job Title: Reception Manager

Joined: 2007

I have been part of the Elstree team since 2007. I started working within the housekeeping team which I very much enjoyed, and I then developed my skills and became part of the care team. This taught me a range of knowledge that has helped me to understand our residents and their needs and preferences. I then became the dining room supervisor which I loved and stayed in this role for 10 Years. I am now the Reception Manager and part of the front-of-house team.


I love meeting and helping people throughout the day.


Georgina

Georgina Amoah

Job Title: Housekeeping Manager

Joined: 2011

I’m honoured to work in a great organisation such as this. I have worked for 9 years and 8 months and I’m passionate about delivering high-quality service and very strict on infection control. I have a great and dedicated team under me which I’m very proud of. My goal is to ensure that everywhere in the community is clean, and tidy and that our residents are safe from contracting infections.


Mircea

Mircea Pasca

Job Title: Maintenance Manager

Joined: 2018

I am really pleased and honoured to have joined the elite team here as a Maintenance Manager in 2018, a team which really listens and gets involved in the day-by-day life of the residents. Since starting my career in care in 2005, I gained vast experience, skills, and knowledge, I am happy to apply my DIY skills in a place which I consider not just my home, but my second safe and comfortable one for me and everybody that live and visit our community.


Interacting with residents, having a laugh, a discussion, offering support and attention, it really does make a difference in our and their lives. Every day is different, every day makes my day. Home is where the heart and my toolbox is. Together, we are a family.


Frequently Asked Questions about Elstree View Care Home - Avery Collection

What types of Care is Elstree View Care Home - Avery Collection registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elstree View Care Home - Avery Collection provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Elstree View Care Home - Avery Collection have?

There are 49 Single Rooms and 16 Couples/Companion Rooms.

What are the Facilities & Services at Elstree View Care Home - Avery Collection?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elstree View Care Home - Avery Collection to the centre of Borehamwood?

1.1 mile(s) as the crow flies, distance by road may be significantly further.