Elstree View Care Home - Avery Collection has a Review Score of 9.8 (9.822) out of 10, based on 30 reviews in the last 2 years. Over all time Elstree View Care Home - Avery Collection has 102 reviews.
Review from L C (Daughter of Resident) published on 12 March 2025
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
We are thrilled that your father is enjoying becoming a part of the community, he has really bonded with staff and residents and does like to get involved with the activities.
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Review from A D (Son-in-law of Resident) published on 4 March 2025
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
Thank you for your kind words, We will share this with the teams and we look forward to seeing you in the community again soon.
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Review from Gillian K (Daughter of Resident) published on 31 January 2025
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
Thank you for your kind words. We are very pleased with the refurbishment, it makes a massive difference. We look forward to seeing you again in the community.
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Review from B T (Respite Resident) published on 23 December 2024
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
Were are thrilled that you enjoyed your stay overall. We are pleased to inform you that our refurbishment is now completed. We have taken on board your feedback regarding the housekeeping and shared this with the team. Please feel free to pop into the home anytime you wish.
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Review from W S (Respite Resident) published on 28 October 2024
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
We are thrilled that you enjoyed your stay with us and would like to welcome you back anytime.
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Review from Gary L (Cousin of Resident) published on 1 August 2024
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Review from A A (Daughter of Resident) published on 14 May 2024
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
Thank you for your lovely feedback, we will share this with the team.
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Review from L S (Daughter of Resident) published on 26 April 2024
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Review from E R (Daughter of Resident) published on 26 April 2024
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Review from Elizabeth M (Daughter of Resident) published on 25 April 2024
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Review from Alan B (Friend of Resident) published on 22 April 2024
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
Thank you for your kind words. I will share your feedback with our teams.
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Review from Stuart L (Nephew of Resident) published on 22 April 2024
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
We believe we have a fantastic team here at Elstree View, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Elstree View, we believe this creates a relaxed and friendly environment for our residents to call home, thank you for your feedback.
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Review from S W (Daughter of Resident) published on 19 April 2024
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Review from John B (Son of Resident) published on 19 April 2024
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
Thank you for your feedback; I will pass this on to the team.
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Review from Naomi P (Respite Resident) published on 11 April 2024
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Review from David K (Son of Resident) published on 11 March 2024
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Review from Sidney R (Regular Volunteer) published on 27 February 2024
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
Thank you for your feedback, I will share this with the team. The residents really enjoy the time you spend with them. We are very lucky to have you in our community.
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Review from Debbie H (Daughter-in-law of Resident) published on 25 January 2024
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Review from S D (Friend of Resident) published on 19 January 2024
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
We are so glad to hear of your positive experience. We look forward to welcoming you into our community again soon.
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Review from Nigel D (Son of Resident) published on 19 January 2024
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Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection
Thank you for your kind words. We believe we have a fantastic team here at Elstree View and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Elstree View, we believe this creates a relaxed and friendly environment for our residents to call home.
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The Review Score of 9.8 (9.822) out of 10 for Elstree View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.822 for Elstree View Care Home - Avery Collection is calculated as follows: ( (304 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 354 Ratings = 4.822
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Elstree View Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Jul 2023
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Job Title: General Manager
Joined: 2010
I started working in the elderly care sector in 2010 and have been at Elstree View since 2019.
I was promoted from Dementia Care Manager to Deputy Manager in 2022 and to General Manager in 2023.
My background is predominantly in dementia care, and I was extremely proud to complete my postgraduate Master’s in Dementia Studies in 2019.
I am passionate about providing person-centred care for our residents as well as supporting family and friends to be involved in the care of their loved ones.
I find my job hugely rewarding and it is great to work with such a long-serving, committed and caring team here at Elstree View Care Home.
Job Title: Deputy Manager
Joined: 2021
My name is Simona Ciuperca and I am the Deputy Manager at Elstree View.
I started with the company in January 2021 as a Residential Care Manager and I am very happy to call Elstree View home.
I first started working in Care Industry in 2010 initially as a Registered General Nurse. Since then, I have grown and developed in the management area, completing my QCF Level 5 in Health and Social Care and Leadership.
I feel very passionate about residents’ care and ensuring that high standards are reached and maintained.
Every resident living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Elstree View.
As someone who likes to be challenged and has a proven aptitude for providing a high level of professional care with a truly resident-focused approach, I am excited to utilize my management expertise and significant nursing skills to ensure our residents enjoy the best possible lifestyle.
I will always welcome and encourage involvement in our home from the friends and relatives of our residents, so please contact me at any time to discuss any suggestions you may have.
Job Title: Dementia Care Manager
Joined: 2022
I started working in the care sector 2014 as a care assistant and have worked in various roles within social care, developing my skills and knowledge along the way. I completed my Level 5 diploma in leadership and management in health and social care in 2019. I have been working at Elstree view since July 2022 as the dementia care manager on The Orchids and can honestly say I have enjoyed every minute.
The reason I am so drawn to working in care is knowing that each day I can make a difference in someone’s day no matter how big or small that difference is. Working as a dementia care manager can be challenging at times but I find it truly rewarding.
Everyone deserves to receive the highest standard of care possible so taking a personal-centred approach is a key part of my work ethic. I am very passionate about working with those who are living with dementia and supporting their families. I will also do everything I can to support my residents and their families.
Job Title: Client Liaison Manager
Joined: 2009
I first started working in the care sector in 2009 when I started as a care manager for Elstree View. I have worked my way through different positions within Elstree View over the last 15 years where I have now found myself dealing with all the new enquiries that come into the community which I do enjoy very much.
It is great meeting potential new residents and giving them a tour of our home as well as hearing their stories on how they have come to stay at Elstree, some being sad as well as happy. I’m here to support and make this part of their journey as stress-free as possible. Please contact me and arrange a tour of our lovely home.
Job Title: Business Administrator
Joined: 2018
I have been working in a care setting for 20 years and it's been the best choice I made. I had the privilege to grow up with my grandparents around me and cared for my mother, therefore, to me the elderly will always be my family and as such, it felt special walking into this home eighteen months ago. My role as BOC is central to all other departments ensuring the administration function continues to flow smoothly. I am committed to helping the dedicated team, residents and families giving my best at all times. It is always a pleasure when a resident knocks on my door with a query or stops for a chat in the corridor, I enjoy listening to them, I respect them and am always happy to help and bring a smile.
Job Title: Head Chef
Joined: 2009
I discovered my passion for food at the age of 12, while watching my mom creating meals for friends and family. Seeing how much love and care she puts in every dish using only home grown products drew me in. My professional career started in 2004. I expand my experience and knowledge by working for hotels, care and educational sector. I love traveling and being exposed to such a variety of cuisines round the world. I was lucky to join this team in 2008. Ever since, I enjoy every moment of my work.
Job Title: Dining Room Supervisor
Joined: 2014
I am a passionate, caring, approachable and respectful person in everything I do. I love my job and feel loved by everyone, always being asked many times how I keep my infectious smile in everything I do.
I started my job 10 years ago as a housekeeper, going room by room where I felt like I was visiting many homes while still carrying out my duties, having a chat with our residents, offering support and respect. After 8 years as a housekeeper, I was given the opportunity to become a Dining assistant, and then more recently I was offered the position of Dining room supervisor where I feel much appreciation from my colleagues and residents, I feel proud that I can demonstrate my abilities, improve my performance, while spending more time with our residents, and obviously not losing my smile.
I am always considering the residents as my parents, I try to comfort them, reassuring them that I’m here to help because I’m a sensitive person. I’m professional and I care very much.
Job Title: Reception Manager
Joined: 2007
I have been part of the Elstree team since 2007. I started working within the housekeeping team which I very much enjoyed, and I then developed my skills and became part of the care team. This taught me a range of knowledge that has helped me to understand our residents and their needs and preferences. I then became the dining room supervisor which I loved and stayed in this role for 10 Years. I am now the Reception Manager and part of the front-of-house team.
I love meeting and helping people throughout the day.
Job Title: Housekeeping Manager
Joined: 2011
I’m honoured to work in a great organisation such as this. I have worked for 9 years and 8 months and I’m passionate about delivering high-quality service and very strict on infection control. I have a great and dedicated team under me which I’m very proud of. My goal is to ensure that everywhere in the community is clean, and tidy and that our residents are safe from contracting infections.
Job Title: Maintenance Manager
Joined: 2018
I am really pleased and honoured to have joined the elite team here as a Maintenance Manager in 2018, a team which really listens and gets involved in the day-by-day life of the residents. Since starting my career in care in 2005, I gained vast experience, skills, and knowledge, I am happy to apply my DIY skills in a place which I consider not just my home, but my second safe and comfortable one for me and everybody that live and visit our community.
Interacting with residents, having a laugh, a discussion, offering support and attention, it really does make a difference in our and their lives. Every day is different, every day makes my day. Home is where the heart and my toolbox is. Together, we are a family.