Elstree View Care Home - Avery Collection

Edgwarebury Lane, off Barnett Lane, Elstree, Borehamwood WD6 3RG
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9.8 102 Reviews
  • Elstree View Care Home - Avery Collection, Borehamwood
Nestled amidst breath-taking scenery, Elstree View is enveloped by expansive greenery, creating a picturesque setting for resident enjoyment. Renowned for its exceptional assisted living services, the Elstree care home extends comprehensive care, encompassing dementia care, respite care, nursing care and palliative care.

Every resident receives meticulous care and respect, ensuring safety and comfort and tailored care plans guarantee that the dedicated team addresses individual needs. Whether one seeks assisted living services or requires specific dementia care, the Elstree Care Home pledges to provide the security and comfort each resident deserves.

The Elstree facility garners immense pride not only for its outstanding services but also for its luxurious ambience. Featuring 65 expansive rooms comprising studio apartments, one-bed apartments, and one-bed deluxe apartments, the property boasts top-tier amenities.

Elstree View Care Home is designed for residents to relish life, offering a wide array of high-quality facilities and features for everyone's enjoyment. This includes exploring lush, landscaped gardens or finding tranquillity on the rooftop terrace. The residence has a state-of-the-art cinema room, a hair salon, a minibus, and more.

The synergy of exceptional care and an exquisite home environment defines the unique atmosphere within Elstree View. Residents can forge connections with like-minded individuals in a welcoming atmosphere.

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Care Provided by Elstree View Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kate Lester (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (16)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elstree View Care Home - Avery Collection Reviews (102)

Total of 102, showing 21-40
9.8

Elstree View Care Home - Avery Collection has a Review Score of 9.8 (9.822) out of 10, based on 30 reviews in the last 2 years. Over all time Elstree View Care Home - Avery Collection has 102 reviews.

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Review from S S (Respite Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my time here over the past few weeks, I have found that my own, wellbeing has indeed been a key factor on my way back to recovery. The care administered to me as well as other residents in the home has been for me a 'caring experience' and one that I shall have fond memories to take home with
me. Being active in participating in helping out in the quiz evening, singing group and reading to the residents on the second floor (I shall miss). I hope to be back for Christmas and take the Harvest Festival Service.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your lovely feedback. I will share this with the team.


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Review from C N (Friend of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has recently changed ownership and is still very good, although my friend who is a resident tells me the food in her opinion.

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Review from S B (Sister-in-law of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm delighted with the care my sister-in-law receives at Elstree View Care Home. Having moved her here from another care home, I really noticed the improvement in so many things. The rooms are much more luxurious and spacious. There are more activities, and the staff are more attentive. I receive regular
updates by email on her well-being and am kept in touch with anything that may occur. All in all, I would recommend Elstree View to anyone who needs care. My mind is at rest that she is very well looked after.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words; I will share your feedback with our teams.


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Review from Racquelle B (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In August, my mother relocated to the Elstree Care Home, and from the very beginning, she has experienced a warm and inviting atmosphere. The staff members have been kind and friendly, ensuring her well-being and comfort. She. thoroughly enjoys the various activities available to her. We couldn't have
made a better choice for my mum's new home.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your feedback. We are so glad that your relative is settling into Elstree View. I will share your feedback with the team.


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Review from Amanda M (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Avery for almost a year. She tells me often how lovely the staff are, always looking after her and making her comfortable. She likes to be independent and she is supported to do her own thing but also encouraged to join in the numerous events and entertainments that
go on daily. I am a regular visitor and can see for myself how dedicated all the staff are to my mum and all the residents and visitors. Reception always greet you so warmly and all the carers are helpful and do whatever they can for your comfort and wellbeing. Too many names to list but special mention to one member of staff in particular who goes above and beyond to make things run smoothly for my mum sorting out everyday issues as they occur. The director of community relations is also always on hand to make us laugh and swiftly make arrangements for us as required and advise on any questions or queries. The beautiful building and gardens need to be seen to be believed. It is a comfort to know that my mum is being so well looked after.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Elstree View and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Elstree View, we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Susie W (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the care home last December after a week's stay in hospital.
As a family, we have found every member of staff extremely friendly and helpful at all times.
Since being at Avery my mother has put on weight and maintains a healthy appetite. Avery offers weekly outings to the cinema,
and museums and drives into the country and Mum enjoys these trips. The entertainment provided is excellent. Mum has settled in very well and being at Avery gives our family peace of mind, knowing how well cared for Mum is.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Jill H (Daughter of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Elstree View since 1st June for respite following an insurance loss requiring her to find somewhere to stay. The staff have made every effort to make her feel at home, welcomed her, and go out of their way to find activities that she personally enjoys. All the staff are helpful
and attentive, nothing is too much trouble. They treat the residents with such compassion and respect. It is highly likely that she will remain at Elstree View instead of returning to her home.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your lovely feedback, I will share your kind words with our teams.


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Review from J L (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been with you for just over a year and, in that time, I have noticed how well she has settled, in no small part due to the excellent care and attention she has received, with dignity at all times, in a relaxed and welcoming environment. Staff are friendly, approachable and efficient, appearing
to be happy in their work, with a genuine interest in the welfare of the residents. The building is light, airy and spotlessly clean, with beautiful, well maintained grounds and the food is of a very high standard. I would not hesitate to recommend this care home to those considering a similar facility in their later years.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your kind words. We are delighted that your mother has settled into our community. I will share your feedback with our team.


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Review from Heather O (Respite Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have thoroughly enjoyed my stay here. Everyone is very helpful and smiles, giving a lift to the day.

Reply from Stevie Pugsley, Director of Community Relations at Elstree View Care Home - Avery Collection

Thank you for your feedback, we are delighted that you enjoyed your stay with us.


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Review from Melissa P (Niece of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring environment. Staff and care are very attentive. My aunt is looked after.

Reply from Stevie Pugsley, Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your feedback; we really appreciate it.


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Review from Roger L (Friend of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to see my friend clean and well fed, and for the friendly help given to him over the last month. As we are four friends looking after him, it is lovely to have access to the meeting room for the all important paperwork.

Reply from Stevie Pugsley, Reputation Support at Elstree View Care Home - Avery Collection

Here at Signature at Elstree, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Sandy D (Son-in-law of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Signature Elstree since December 22. Every time I go there with my wife to visit her mum I am struck by the happy atmosphere as soon as you walk through the door. There is always something interesting going on and lovely smells from the dining room. She often likes to have
dinner in her room while she carries on sorting out her things and keeping herself busy. She raves about the lovely food. My wife is much reassured that her mum is in such a lovely caring environment.

Reply from Stevie Pugsley, Reputation Support at Elstree View Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from V B (Friend of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyed our visit to see our friend.

Reply from Stevie Pugsley, Client Liaison Manager at Elstree View Care Home - Avery Collection

Thank you for your feedback. We are glad you enjoyed your visit to Signature at Elstree.


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Review from Lorenza M (Granddaughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Signature Elstree is such a welcoming, friendly and calm environment to be in. The staff are so friendly to my grandmother, who is a resident, and also to my family whenever we visit: they are accommodating and comforting and provide everything you could possibly need.
The building itself is beautiful
and spacious, and my personal favourite room is the beautifully decorated art room, where residents can paint at their own leisure. The food is also very high quality and delicious; my family and I ate the Fish and Chip supper on a Friday and left feeling very content and, most importantly, full up! I am so happy that my grandmother is a resident at Signature Elstree and my family feel secure and confident that she is in good, caring hands.

Reply from Stevie Pugsley, Client Liaison Manager at Elstree View Care Home - Avery Collection

We are thrilled with your positive experience and glad your grandmother has settled in so well to Signature at Elstree. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from Claudia W (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mum in Reminiscence (the specialist dementia unit at Signature Elstree), I feel confident (and relieved) that she is receiving such good care. Staff members are fabulous: patient, attentive and warm. The bond they forge with the residents is manifest, as is the degree to which
each resident gets bespoke attention. The way they celebrated my mum's 90th birthday was genuinely touching. Housekeeping always seems to be at a very high standard as regards both laundry and the spotless bedroom. Whilst my mum's Alzheimer's has made it harder for her to hold conversations, I know that she takes full advantage of the numerous activities and relishes meal times. She has been at Signature for 18 months now, and I am delighted with how smoothly and successfully the home has become her home.

Reply from Stevie Pugsley, Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Signature at Elstree. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care to make a difference in our residents' and their families' lives.


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Review from M W (Respite Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks in Signature at Elstree and found the experience very rewarding. The care was wonderful, and all carers kind, respectful and friendly. The home itself was very clean, with some lovely homely touches.
The grounds were beautiful, and I would be very happy to recommend Signature wholeheartedly.
Thank you.

Reply from Signature Senior Lifestyle Signature Senior Lifestyle, Signature Senior Lifestyle at Elstree View Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Janet C (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has lived at Signature at Elstree for several years, and we are extremely pleased with how well-run the home is.
The staff really respects the residents and knows them well, and everyone who works there is extremely warm, patient, and caring.
My mother has a lovely, light and airy room,
and the whole place is well-maintained and in a beautiful well-tended setting.
We're so pleased Mum is living there.
Highly recommended.

Reply from Dean Trodd, Manager at Elstree View Care Home - Avery Collection

Here at Signature at Elstree, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Louise P (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a home for an elderly parent is daunting. Signature at Elstree has proven to be the best possible choice for my mother. The residents are treated with dignity, are all well-presented, and the home is immaculate. Staff members are approachable and friendly. The menu choices are well-planned
- my mother has gained weight since she arrived, which was very necessary! The home provides entertainment and a varied programme of activities. The activities coordinators also offer outings for those wishing to venture out. Hairdressing, manicure and chiropody are all available on-site. The home is well-managed. Best decision ever - I would highly recommend Signature at Elstree.

Reply from Dean Trodd, Manager at Elstree View Care Home - Avery Collection

Here at Signature at Elstree, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.


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Review from Sara B (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Signature Elstree after a hospital stay to convalesce and recover from a broken pelvis. She had a wonderful rest, and it was a huge relief for me to know she was being so well looked after.
Thank you to the manager and the team!

Reply from Dean Trodd, Manager at Elstree View Care Home - Avery Collection

The team here at Signature at Elstree would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.


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Review from S S (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at Signature of Elstree for almost a year. In that time, we have found all the staff to treat her with the utmost respect. If we have any questions, there is always a point of contact, and any issues are always dealt with promptly.
The home is exceptionally well run by
the management team, and the concierge staff are wonderful. Everyone is so approachable too.
The property is spotlessly clean and well-maintained. There is always plenty going on, including quizzes/games, crafts, keeping fit and film shows, as well as several outings.
There is a very good, varied menu and afternoon tea in the bistro daily.
This has to be the very best care home for miles, and we are delighted that we chose this for our mother, who has even forged a few new friendships since arriving.

Reply from Dean Trodd, Manager at Elstree View Care Home - Avery Collection

We are thrilled with your positive experience and glad your mother has settled in so well to Signature at Elstree. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Elstree View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Elstree View Care Home - Avery Collection is calculated as follows: ( (304 Excellents x 5) + (39 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 354 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree View Care Home - Avery Collection is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (10)

Kate

Kate Lester

Job Title: General Manager

Joined: 2010

I started working in the elderly care sector in 2010 and have been at Elstree View since 2019.


I was promoted from Dementia Care Manager to Deputy Manager in 2022 and to General Manager in 2023.


My background is predominantly in dementia care, and I was extremely proud to complete my postgraduate Master’s in Dementia Studies in 2019.


I am passionate about providing person-centred care for our residents as well as supporting family and friends to be involved in the care of their loved ones.


I find my job hugely rewarding and it is great to work with such a long-serving, committed and caring team here at Elstree View Care Home.


Simona

Simona Ciuperca

Job Title: Deputy Manager

Joined: 2021

My name is Simona Ciuperca and I am the Deputy Manager at Elstree View.


I started with the company in January 2021 as a Residential Care Manager and I am very happy to call Elstree View home.


I first started working in Care Industry in 2010 initially as a Registered General Nurse. Since then, I have grown and developed in the management area, completing my QCF Level 5 in Health and Social Care and Leadership.


I feel very passionate about residents’ care and ensuring that high standards are reached and maintained.


Every resident living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Elstree View.


As someone who likes to be challenged and has a proven aptitude for providing a high level of professional care with a truly resident-focused approach, I am excited to utilize my management expertise and significant nursing skills to ensure our residents enjoy the best possible lifestyle.


I will always welcome and encourage involvement in our home from the friends and relatives of our residents, so please contact me at any time to discuss any suggestions you may have.


Robyn

Robyn Rides

Job Title: Dementia Care Manager

Joined: 2022

I started working in the care sector 2014 as a care assistant and have worked in various roles within social care, developing my skills and knowledge along the way. I completed my Level 5 diploma in leadership and management in health and social care in 2019. I have been working at Elstree view since July 2022 as the dementia care manager on The Orchids and can honestly say I have enjoyed every minute.

The reason I am so drawn to working in care is knowing that each day I can make a difference in someone’s day no matter how big or small that difference is. Working as a dementia care manager can be challenging at times but I find it truly rewarding.

Everyone deserves to receive the highest standard of care possible so taking a personal-centred approach is a key part of my work ethic. I am very passionate about working with those who are living with dementia and supporting their families. I will also do everything I can to support my residents and their families.


Stevie

Stevie Pugsley

Job Title: Client Liaison Manager

Joined: 2009

I first started working in the care sector in 2009 when I started as a care manager for Elstree View. I have worked my way through different positions within Elstree View over the last 15 years where I have now found myself dealing with all the new enquiries that come into the community which I do enjoy very much.


It is great meeting potential new residents and giving them a tour of our home as well as hearing their stories on how they have come to stay at Elstree, some being sad as well as happy. I’m here to support and make this part of their journey as stress-free as possible. Please contact me and arrange a tour of our lovely home.


Kanchan

Kanchan Khattri

Job Title: Business Administrator

Joined: 2018

I have been working in a care setting for 20 years and it's been the best choice I made. I had the privilege to grow up with my grandparents around me and cared for my mother, therefore, to me the elderly will always be my family and as such, it felt special walking into this home eighteen months ago. My role as BOC is central to all other departments ensuring the administration function continues to flow smoothly. I am committed to helping the dedicated team, residents and families giving my best at all times. It is always a pleasure when a resident knocks on my door with a query or stops for a chat in the corridor, I enjoy listening to them, I respect them and am always happy to help and bring a smile.


Dariusz

Dariusz Zmuda

Job Title: Head Chef

Joined: 2009

I discovered my passion for food at the age of 12, while watching my mom creating meals for friends and family. Seeing how much love and care she puts in every dish using only home grown products drew me in. My professional career started in 2004. I expand my experience and knowledge by working for hotels, care and educational sector. I love traveling and being exposed to such a variety of cuisines round the world. I was lucky to join this team in 2008. Ever since, I enjoy every moment of my work.


Paula

Paula Antonie

Job Title: Dining Room Supervisor

Joined: 2014

I am a passionate, caring, approachable and respectful person in everything I do. I love my job and feel loved by everyone, always being asked many times how I keep my infectious smile in everything I do.


I started my job 10 years ago as a housekeeper, going room by room where I felt like I was visiting many homes while still carrying out my duties, having a chat with our residents, offering support and respect. After 8 years as a housekeeper, I was given the opportunity to become a Dining assistant, and then more recently I was offered the position of Dining room supervisor where I feel much appreciation from my colleagues and residents, I feel proud that I can demonstrate my abilities, improve my performance, while spending more time with our residents, and obviously not losing my smile.


I am always considering the residents as my parents, I try to comfort them, reassuring them that I’m here to help because I’m a sensitive person. I’m professional and I care very much.


Julie

Julie Ling

Job Title: Reception Manager

Joined: 2007

I have been part of the Elstree team since 2007. I started working within the housekeeping team which I very much enjoyed, and I then developed my skills and became part of the care team. This taught me a range of knowledge that has helped me to understand our residents and their needs and preferences. I then became the dining room supervisor which I loved and stayed in this role for 10 Years. I am now the Reception Manager and part of the front-of-house team.


I love meeting and helping people throughout the day.


Georgina

Georgina Amoah

Job Title: Housekeeping Manager

Joined: 2011

I’m honoured to work in a great organisation such as this. I have worked for 9 years and 8 months and I’m passionate about delivering high-quality service and very strict on infection control. I have a great and dedicated team under me which I’m very proud of. My goal is to ensure that everywhere in the community is clean, and tidy and that our residents are safe from contracting infections.


Mircea

Mircea Pasca

Job Title: Maintenance Manager

Joined: 2018

I am really pleased and honoured to have joined the elite team here as a Maintenance Manager in 2018, a team which really listens and gets involved in the day-by-day life of the residents. Since starting my career in care in 2005, I gained vast experience, skills, and knowledge, I am happy to apply my DIY skills in a place which I consider not just my home, but my second safe and comfortable one for me and everybody that live and visit our community.


Interacting with residents, having a laugh, a discussion, offering support and attention, it really does make a difference in our and their lives. Every day is different, every day makes my day. Home is where the heart and my toolbox is. Together, we are a family.