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Review from M W (Respite Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

I spent two weeks in Signature at Elstree and found the experience very rewarding. The care was wonderful, and all carers kind, respectful and friendly. The home itself was very clean, with some lovely homely touches.
The grounds were beautiful, and I would be very happy to recommend Signature wholeheartedly.

Thank you.

Reply from Signature Senior Lifestyle Signature Senior Lifestyle, Signature Senior Lifestyle at Elstree View Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Janet C (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience

Our mother has lived at Signature at Elstree for several years, and we are extremely pleased with how well-run the home is.
The staff really respects the residents and knows them well, and everyone who works there is extremely warm, patient, and caring.
My mother has a lovely, light and airy room,

and the whole place is well-maintained and in a beautiful well-tended setting.
We're so pleased Mum is living there.
Highly recommended.

Reply from Dean Trodd, Manager at Elstree View Care Home - Avery Collection

Here at Signature at Elstree, we endeavour to provide the best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from Louise P (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience

Choosing a home for an elderly parent is daunting. Signature at Elstree has proven to be the best possible choice for my mother. The residents are treated with dignity, are all well-presented, and the home is immaculate. Staff members are approachable and friendly. The menu choices are well-planned

- my mother has gained weight since she arrived, which was very necessary! The home provides entertainment and a varied programme of activities. The activities coordinators also offer outings for those wishing to venture out. Hairdressing, manicure and chiropody are all available on-site. The home is well-managed. Best decision ever - I would highly recommend Signature at Elstree.

Reply from Dean Trodd, Manager at Elstree View Care Home - Avery Collection

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Review from Sara B (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience

My mum stayed at Signature Elstree after a hospital stay to convalesce and recover from a broken pelvis. She had a wonderful rest, and it was a huge relief for me to know she was being so well looked after.
Thank you to the manager and the team!

Reply from Dean Trodd, Manager at Elstree View Care Home - Avery Collection

The team here at Signature at Elstree would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from S S (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience

Our mother has been a resident at Signature of Elstree for almost a year. In that time, we have found all the staff to treat her with the utmost respect. If we have any questions, there is always a point of contact, and any issues are always dealt with promptly.
The home is exceptionally well run by

the management team, and the concierge staff are wonderful. Everyone is so approachable too.
The property is spotlessly clean and well-maintained. There is always plenty going on, including quizzes/games, crafts, keeping fit and film shows, as well as several outings.
There is a very good, varied menu and afternoon tea in the bistro daily.
This has to be the very best care home for miles, and we are delighted that we chose this for our mother, who has even forged a few new friendships since arriving.

Reply from Dean Trodd, Manager at Elstree View Care Home - Avery Collection

We are thrilled with your positive experience and glad your mother has settled in so well to Signature at Elstree. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from A F (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience

My mother moved into this home six months ago and has settled in very well. The staff are very caring, and she is looked after well. She enjoys the varied activities on offer and has made friends - she sees Elstree as her home now, which shows that she is very comfortable in this beautiful environment.

Overall, I am very happy that we chose this care home.

Reply from Dean Trodd, Manager at Elstree View Care Home - Avery Collection

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Verna T (Respite Resident) published on 30 September 2022
Submitted via Website • Report

Overall Experience

I have booked myself in for a respite stay at Signature at Elstree after having an operation. My room is very comfortable with big windows and space with very friendly staff and delightful grounds.

Reply from Signature Senior Lifestyle Signature Senior Lifestyle, Signature Senior Lifestyle at Elstree View Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Signature at Elstree, and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Signature at Elstree, we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from J F (Son of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience

Staff provide a very personalised service, are never rushed and have really got to know my mother's needs and choices. The facilities are never anything but spotless, and it would hard to identify it as a residential care setting when you enter the building.

Reply from Signature at Elstree, Customer Team at Elstree View Care Home - Avery Collection

We are so glad to hear about your positive experience at Elstree and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from S B (Friend of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience

Lovely home. Beautiful gardens. All well kept. Very calming atmosphere.

Reply from Reputation Team at Elstree View Care Home - Avery Collection

Here at Signature at Elstree, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from D P (Friend of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience

Visiting a friend in this lovely home. People look happy and are so cared for. Great grounds and very friendly staff.

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Review from Davina B (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience

My parents have been in Elstree for about 4-months. Staff are lovely. It’s a little hard to review as due to Covid, it’s not ‘normal’ times, and I’m the only one allowed to see them due to various outbreaks in the home. Mum has a new lease of life mixing and participating in activities. Dad now has

his music in his room and is even learning how to use a smartphone for the first time.
Costs are very high for a couple, and they are in the process of selling their house to pay for the care, this is the hardest thing.
Mealtimes are super early, and dinner at 5 pm is a new thing for my parents. 6 pm, although still early, would be more accommodating.
Overall, my parents are happy, and I know they are being well cared for.

Reply from Signature at Elstree, Customer Team at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your and your family's experience at Elstree. Your reviews are important to us, as is the care and well-being of all of our residents.
We take all feedback very seriously, so rest assured, that this information will be passed on to the relevant parties. If you have any further concerns, do not hesitate to contact the General Manager.

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Review from R C (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience

My elderly father moved into Sunrise of Elstree for a respite care stay after a bad fall in which he fractured his right arm. He needed help with day to day tasks including bathing, dressing, eating, taking medication and so needed carers available to assist him 24/7. He chose Sunrise and initially

booked in for a month-long stay, and has now arranged to extend that for a further month. The care and support he is receiving is exceptional. Nothing seems to be too much trouble and I am regularly updated if any issues arise. He enjoys having a comfortable suite with his own sitting room, phone and a lovely view. He is still mentally sharp and delighted that he has wifi access so that he can continue to use his iPad and computer to manage his affairs and stay in touch with his friends. He has also made new friends with the other residents and enjoys the entertainment and activities available. I am beginning to suspect that he may not want to move out when his respite stay ends

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We are so pleased to hear your father has settled in well here and may even be considering moving in permanently. If not, we look forward to welcoming him back again any time his needs may change. Thank you.

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Review from Anthony R (Husband of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience

The staff are wonderful and very caring. The first couple of days, my wife was very confused, but the staff spent time encouraging her and made her feel very welcome.
On her birthday, they decorated the dining room downstairs and made us all very welcome.
Cannot praise all the staff highly enough.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Sunrise of Elstree appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your wife has settled in well.

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Review from Anna C (Daughter of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience

My mother has recently moved in, and we are so far very happy with the care she is receiving. The staff are friendly and caring, and the food seems excellent. The garden is lovely with a view over the city.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Elstree and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Mark C (Son of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience

Sunrise of Elstree is an attractive place, but in the time my mother has known it - three months - there is no doubt that the standards have slipped. There seem to be fewer staff, the food is worse, and the response to complaints is sadly poor. I hope it gets better.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Elstree. Your feedback is important to us, as is the care and well-being of all our residents. We hope that, following our meeting, you and your mother are feeling better supported and that we have resolved your concerns. We hope that you will see the positive changes we have discussed in the coming months, and will see that Sunrise of Elstree takes your feedback and concerns seriously. Once again, thank you for sharing your concerns.

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Review from E D (Husband of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience

My wife has been in Sunrise for a couple of months now and is very content there, and I am pleased with her care.
Keep up the good work; thank you all.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We are so glad to hear about your positive experience of Sunrise of Elstree and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from C H (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother is very happy here. She feels secure and cared for. All the staff are well trained and responsive to her needs and quirks. Everything possible is done to provide a happy atmosphere and to make relatives welcome when visiting, and to keep me informed as to my mother's condition. I am confident

that she is so well looked after at Sunrise of Elstree.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your mother has settled in so well to Sunrise of Elstree. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.

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Review from David N (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience

Caring, concerned and welcoming.
What a fantastic start to Mum’s time at Sunrise. An incredible team of staff, from top to everyone else.
Especially, at this time of pandemic and care homes have had such bad press, the amount of work by staff who really care is a real credit to the whole operation.
Families

are supported so well and welcomed.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We believe our carers at Sunrise of Elstree go the extra mile, and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents; thank you for your kind words.

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Review from S K (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience

My mother has been at Sunrise of Elstree for nearly two and a half years and has been looked after really well by the excellent staff team there.
All members of staff have shown immense thoughtfulness and kindness to both my mum and me.
Staff keep in good touch with me and have been impressive in

their care of the residents throughout the pandemic. The staff team have done a good job of keeping the activity programme going too, and my mother has really been pleased to participate.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Our team here at Sunrise of Elstree are so grateful for your comments. Our activities co-ordinator and the team, work hard to provide engaging and stimulating activities for all of our residents; we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from Paula K (Power of Attorney of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience

Staff are very committed to providing a good and comprehensive service. It is clearly very difficult at the moment as older residents with dementia can't understand what is going on. And get depressed as they cannot meet with friends and relatives. The care home has worked hard at setting up safe places

to talk to residents through glass protected areas. Telephone contact is readily available, though problematic for the resident.

As I haven't been able to visit in recent months, they have kept me informed about what's going on via email and respond quickly to queries.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Here at Sunrise of Elstree, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.

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Meet the Team (9)

Kate Lester

Job Title: General Manager

Joined: 2010

I started working in the elderly care sector in 2010 and have been at Elstree View since 2019.

I was promoted from Dementia Care Manager to Deputy Manager in 2022 and to General Manager in 2023.

My background is predominantly in dementia care, and I was extremely proud to complete my postgraduate Master’s in Dementia Studies in 2019.

I am passionate about providing person-centred care for our residents as well as supporting family and friends to be involved in the care of their loved ones.

I find my job hugely rewarding and it is great to work with such a long-serving, committed and caring team here at Elstree View Care Home.

Simona Ciuperca

Job Title: Deputy Manager

Joined: 2021

My name is Simona Ciuperca and I am the Deputy Manager at Elstree View.

I started with the company in January 2021 as a Residential Care Manager and I am very happy to call Elstree View home.

I first started working in Care Industry in 2010 initially as a Registered General Nurse. Since then, I have grown and developed in the management area, completing my QCF Level 5 in Health and Social Care and Leadership.

I feel very passionate about residents’ care and ensuring that high standards are reached and maintained.

Every resident living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Elstree View.

As someone who likes to be challenged and has a proven aptitude for providing a high level of professional care with a truly resident-focused approach, I am excited to utilize my management expertise and significant nursing skills to ensure our residents enjoy the best possible lifestyle.

I will always welcome and encourage involvement in our home from the friends and relatives of our residents, so please contact me at any time to discuss any suggestions you may have.

Robyn Rides

Job Title: Dementia Care Manager

Joined: 2022

I started working in the care sector 2014 as a care assistant and have worked in various roles within social care, developing my skills and knowledge along the way. I completed my Level 5 diploma in leadership and management in health and social care in 2019. I have been working at Elstree view since July 2022 as the dementia care manager on The Orchids and can honestly say I have enjoyed every minute.

The reason I am so drawn to working in care is knowing that each day I can make a difference in someone’s day no matter how big or small that difference is. Working as a dementia care manager can be challenging at times but I find it truly rewarding.

Everyone deserves to receive the highest standard of care possible so taking a personal-centred approach is a key part of my work ethic. I am very passionate about working with those who are living with dementia and supporting their families. I will also do everything I can to support my residents and their families.

Stevie Pugsley

Job Title: Client Liaison Manager

Joined: 2009

I first started working in the care sector in 2009 when I started as a care manager for Elstree View. I have worked my way through different positions within Elstree View over the last 15 years where I have now found myself dealing with all the new enquiries that come into the community which I do enjoy very much.

It is great meeting potential new residents and giving them a tour of our home as well as hearing their stories on how they have come to stay at Elstree, some being sad as well as happy. I’m here to support and make this part of their journey as stress-free as possible. Please contact me and arrange a tour of our lovely home.

Kanchan Khattri

Job Title: Business Administrator

Joined: 2018

I have been working in a care setting for 20 years and it's been the best choice I made. I had the privilege to grow up with my grandparents around me and cared for my mother, therefore, to me the elderly will always be my family and as such, it felt special walking into this home eighteen months ago. My role as BOC is central to all other departments ensuring the administration function continues to flow smoothly. I am committed to helping the dedicated team, residents and families giving my best at all times. It is always a pleasure when a resident knocks on my door with a query or stops for a chat in the corridor, I enjoy listening to them, I respect them and am always happy to help and bring a smile.

Paula Antonie

Job Title: Dining Room Supervisor

Joined: 2014

I am a passionate, caring, approachable and respectful person in everything I do. I love my job and feel loved by everyone, always being asked many times how I keep my infectious smile in everything I do.

I started my job 10 years ago as a housekeeper, going room by room where I felt like I was visiting many homes while still carrying out my duties, having a chat with our residents, offering support and respect. After 8 years as a housekeeper, I was given the opportunity to become a Dining assistant, and then more recently I was offered the position of Dining room supervisor where I feel much appreciation from my colleagues and residents, I feel proud that I can demonstrate my abilities, improve my performance, while spending more time with our residents, and obviously not losing my smile.

I am always considering the residents as my parents, I try to comfort them, reassuring them that I’m here to help because I’m a sensitive person. I’m professional and I care very much.

Julie Ling

Job Title: Reception Manager

Joined: 2007

I have been part of the Elstree team since 2007. I started working within the housekeeping team which I very much enjoyed, and I then developed my skills and became part of the care team. This taught me a range of knowledge that has helped me to understand our residents and their needs and preferences. I then became the dining room supervisor which I loved and stayed in this role for 10 Years. I am now the Reception Manager and part of the front-of-house team.

I love meeting and helping people throughout the day.

Georgina Amoah

Job Title: Housekeeping Manager

Joined: 2011

I’m honoured to work in a great organisation such as this. I have worked for 9 years and 8 months and I’m passionate about delivering high-quality service and very strict on infection control. I have a great and dedicated team under me which I’m very proud of. My goal is to ensure that everywhere in the community is clean, and tidy and that our residents are safe from contracting infections.

Mircea Pasca

Job Title: Maintenance Manager

Joined: 2018

I am really pleased and honoured to have joined the elite team here as a Maintenance Manager in 2018, a team which really listens and gets involved in the day-by-day life of the residents. Since starting my career in care in 2005, I gained vast experience, skills, and knowledge, I am happy to apply my DIY skills in a place which I consider not just my home, but my second safe and comfortable one for me and everybody that live and visit our community.

Interacting with residents, having a laugh, a discussion, offering support and attention, it really does make a difference in our and their lives. Every day is different, every day makes my day. Home is where the heart and my toolbox is. Together, we are a family.

Elstree View Care Home - Avery Collection

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Elstree View Care Home - Avery Collection Reviews (107)

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