Elstree View Care Home - Avery Collection

Edgwarebury Lane, off Barnett Lane, Elstree, Borehamwood WD6 3RG
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9.8 107 Reviews
  • Elstree View Care Home - Avery Collection, Borehamwood
Nestled amidst breath-taking scenery, Elstree View is enveloped by expansive greenery, creating a picturesque setting for resident enjoyment. Renowned for its exceptional assisted living services, the Elstree care home extends comprehensive care, encompassing dementia care, respite care, nursing care and palliative care.

Every resident receives meticulous care and respect, ensuring safety and comfort and tailored care plans guarantee that the dedicated team addresses individual needs. Whether one seeks assisted living services or requires specific dementia care, the Elstree Care Home pledges to provide the security and comfort each resident deserves.

The Elstree facility garners immense pride not only for its outstanding services but also for its luxurious ambience. Featuring 65 expansive rooms comprising studio apartments, one-bed apartments, and one-bed deluxe apartments, the property boasts top-tier amenities.

Elstree View Care Home is designed for residents to relish life, offering a wide array of high-quality facilities and features for everyone's enjoyment. This includes exploring lush, landscaped gardens or finding tranquillity on the rooftop terrace. The residence has a state-of-the-art cinema room, a hair salon, a minibus, and more.

The synergy of exceptional care and an exquisite home environment defines the unique atmosphere within Elstree View. Residents can forge connections with like-minded individuals in a welcoming atmosphere.

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Care Provided by Elstree View Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kate Lester (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (16)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elstree View Care Home - Avery Collection Reviews (107)

Total of 107, showing 61-80
9.8

Elstree View Care Home - Avery Collection has a Review Score of 9.8 (9.843) out of 10, based on 34 reviews in the last 2 years. Over all time Elstree View Care Home - Avery Collection has 107 reviews.

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Date Published

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Review from Sarah R (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Elstree is a beautiful and caring residential home set in delightful grounds with amazing views.
The staff are always diligent and caring towards my mother and know her well. She has built up a relationship with them as have we.
I would recommend Sunrise of Elstree and have done so, and
throughout the pandemic, I have had regular contact via e-mail or phone as to my mother's wellbeing whilst Government guidelines have not permitted visits. I believe that my mum is in a safe environment and that the health and care of residents is paramount on their agenda.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Here at Sunrise of Elstree, we have worked hard to ensure all of our residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team, and we look forward to welcoming you back to our home soon.


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Review from Isabelle S (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are so kind and considerate and have treated my mother with great respect.
I did not have to worry about her well-being during this covid period, despite the difficulty that I was unable to see her, as I knew she was well looked after.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Elstree, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Frances L (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sunrise for six and a half years. Throughout that time, she has been treated with the utmost care and respect. In the last two years, she has been in reminiscence where the care has been excellent. I can only praise all the staff at Sunrise for the phenomenal job they are doing,
especially in light of the extra problems that the pandemic has brought.
I have no hesitation in recommending Sunrise.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We believe our carers at Sunrise of Elstree go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Miranda A (Daughter of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I visited a few residential homes before we went to Sunrise in July 2017 - just walking in was different: apart from the sweeping staircase and sense of spaciousness, there is The Bistro: an area set up like a little cafe, with small tables around which the residents sit - as we do in
normal life when we meet people. It makes such a difference and for me symbolises the care and understanding that informs the quality of service at Sunrise. The grounds are also lovely and thanks to the setting, the doors are not locked for assisted living residents - another big plus that I've not encountered elsewhere. Crucially, there are 3 or 4 daily activities - my dad is no longer a self-starter and these are vital for his well-being. During Covid lockdown, the staff have been truly great in helping us maintain contact with Dad. In fact, the only problem is that I would like my parents to move near to me, but finding somewhere to match Sunrise is proving a challenge.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Our activities team here at Sunrise of Elstree have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team. We look forward to inviting you along to our activities and events soon.


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Review from Janice E (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is superb. The facility is beautiful, like an old fashioned hotel in atmosphere. The gardens and view across London are magnificent. The facilities are comfortable, the place was due for major renovation but that has been postponed continuously. It is spotlessly clean and paintwork etc always
looks fresh. The furnishings are clean and comfortable. Most importantly the caring is sensitive, resident tailored, and proactive. Activities are varied but of course, limited due to Covid. The food is presented well, served as if in a good restaurant and tailored to the needs of the individual resident. All the residents' personal care is superlative, all look well dressed and clean and tidy.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Elstree and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Vanessa S (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I submitted a review a short time ago commenting about how happy our mother was at Sunrise of Elstree. Subsequent to that email she caught Covid-19 at the home and has sadly passed away. She and four other residents have had the same fate. Whilst I appreciate that no home is completely secure I was
extremely alarmed to receive their marketing emails promoting Covid safety measures that are in place at the home. It is both shocking and shameless that this should be used as a promotional tool when residents have died. Shame on you Sunrise!

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Review from Barbara L (Daughter of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed respite care after a fall. Sunrise couldn't do enough for him, to settle him in and care for his needs. We wouldn't hesitate to use the home again. They take covid19 extremely seriously, and we felt secure in that.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Elstree. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming him back in the future if his requirements change.


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Review from Hugo B (Son of Resident) published on 8 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and my two brothers are very pleased with the overall welcome, service and care that is being provided for our Dad, who has just moved in during August.
I personally come from a career in hospitality for the care industry and I genuinely could not fault any of the 12 KPI`s listed below on this survey.
Therefore
I would not hesitate to recommend Sunrise of Elstree to anybody looking for reassurance about the care and well being for their family members or loved ones.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We are thrilled with your positive experience and are so glad your farther has settled in so well to Sunrise of Elstree. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from Beverly T (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received at Sunrise is second to none and the staff have been amazing to my dad - who can sometimes be quite difficult (it's an age thing!).
Last night I got a call from the senior carer to say she was taking my dad to hospital for an urgent CT scan as my dad had fallen last
week and at the time refused to go to hospital. She was meant to finish work at 6 pm. My dad and the senior carer did not return to the home until midnight, 6 hours after she was meant to finish her shift. Thankfully the scan was clear.
All the staff at Sunrise are so friendly and I can speak to anyone about my dad. They are always contactable by phone or email.
Before my dad came to Sunrise, I had looked at several other homes but I didn't think they were right for him. I just didn't get good vibes from the other care homes. The minute I walked into Sunrise, I felt it was the right place for my dad.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We believe our carers at Sunrise of Elstree go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Carole C (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise of Elstree has been excellent in their good care, compassion and understanding of my mother’s needs.
I can’t praise them highly enough for the individual care, cooperation and support during the COVID virus.
As far as I am aware all residents have remained safe.
The manager and her wonderful
team especially 2 members of staff in particular and the concierge and their lovely colleagues too numerous to mention individually have all been very helpful.
We look forward to being able to see mum freely and take her out again but above everything to be to hug her! Thank you Sunrise.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Elstree and your recognition of this is appreciated by every member of our team. By having a whole home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Katrina B (Friend of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fantastic care home, the staff are fantastic and make so much effort. The location of the care home is great and has a wonderful view from the gardens. The rooms are lovely and very well kept.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We are so glad to hear your positive experience of Sunrise of Elstree and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Michelle C (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult to give a full and fair review as our mother only moved into Sunrise days before lockdown, and we have been unable to visit her. However, we are aware through telephone and email contact that the team has done their utmost to keep the residents safe and entertained, and have kept in
contact with the families.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Sunrise of Elstree appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.


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Review from Clare S (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new procedure for visitors at Sunrise of Elstree has clearly been put together with great thought for the residents' safety but also their mental well being. It was wonderful to see my Dad and sit and talk to him yesterday after such a long absence, Dementia is a frightening illness. I am so grateful
to all the staff there who show such compassion to their residents. As a family we feel very reassured with the care Dad is receiving, thank you all again.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Sunrise of Elstree, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.


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Review from David W (Son of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my 95-year-old mother became a resident in February this year, we have nothing but praise for the staff both carers and management. Since the onset of the CV-19 crisis, the team have been exemplary not only keeping the residents occupied but ensuring regular updates to and with family including
video calls etc and constant reassurance on the steps being taken for the safety of all at the Community.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Elstree and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Hilary R (Daughter of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found all staff members to be lovely. They try their very best to make life in a care home good for the residents with care, entertainment good food etc. The environment is very nice and the atmosphere welcoming. Cleanliness is also important.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Elstree, we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.


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Review from Claudine G (Stepdaughter of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are not enough words to thank the amazing staff at Sunrise for the care and attention they showed my step mum during her months of respite and to me in the last days of her life. Nothing was too much for them, from the laundry staff to the cleaners to the F and B team to ALL the amazing nurses
and the incredible managers especially. They made sure she was comfortable and clean and well-fed during all her stays. She was so so happy being there and looked forward to going back after her hospital stays. I always knew that she was safe and that she would be well looked after when I left her in the evenings. Thank you all so much for the kindness and care you showed her and the whole family at the end. I can't recommend your care home enough.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Elstree – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Review from Jane B (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was on the second floor, reminiscence, in Sunrise of Elstree, until she passed away several weeks ago.
Sadly we were not able to care for my mother at home with her dementia, and so she moved into Sunrise three and a half years ago.
My family and I have always been very happy with the care
she received there from all members of the staff. They have always been caring and cheerful in what were often difficult situations. The staff have felt like our family and came to know and understand my mother very well.
We were always notified of any changes in her condition in a timely fashion and staff always sought appropriate medical advice.
My mother's room was always kept clean and tidy, and clothing washed very frequently. Again staff doing these jobs were always helpful and cheerful.
My family and I have felt supported by the staff during the time that my mother was in Sunrise of Elstree.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Here at Sunrise of Elstree we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from P S (Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving out of the family home after 38 years was the difficult decision I have taken in recent years. I was diagnosed with Parkinson's disease in 2010 and due to its progression, I now have 24/7 care. The team at Sunrise have welcomed me into the community and great care has been taken to settle me
in and "feel at home". Those last three words summarise where I hope to be by Christmas this year.
The care home encourages residents to so as much as they can and not forgetting to assist with personal and other tasks. My thanks to all the staff, including those "behind the scenes" for my care and safety.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Elstree. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.


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Review from D P (Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my surgery, to my spine, I arrived at Sunrise of Elstree for respite and I must say I have been impressed by the high quality of care and attention by all concerned. The friendliness of the staff to the residents is very impressive. The location of the home is excellent and I would certainly
like to come back if needs be.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Elstree. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change.


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Review from Karen W (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Sunrise for 6 months now. He has a lovely room - it is spacious and always clean and tidy. The care team do a wonderful job caring for him - especially when he has them up all night! Their kindness and patience is very much appreciated. The activities on offer are excellent and Dad has
enjoyed singing, dancing and trips out. He is safe, happy and well looked after.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Elstree View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Elstree View Care Home - Avery Collection is calculated as follows: ( (351 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 400 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree View Care Home - Avery Collection is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (9)

Kate

Kate Lester

Job Title: General Manager

Joined: 2010

I started working in the elderly care sector in 2010 and have been at Elstree View since 2019.


I was promoted from Dementia Care Manager to Deputy Manager in 2022 and to General Manager in 2023.


My background is predominantly in dementia care, and I was extremely proud to complete my postgraduate Master’s in Dementia Studies in 2019.


I am passionate about providing person-centred care for our residents as well as supporting family and friends to be involved in the care of their loved ones.


I find my job hugely rewarding and it is great to work with such a long-serving, committed and caring team here at Elstree View Care Home.


Simona

Simona Ciuperca

Job Title: Deputy Manager

Joined: 2021

My name is Simona Ciuperca and I am the Deputy Manager at Elstree View.


I started with the company in January 2021 as a Residential Care Manager and I am very happy to call Elstree View home.


I first started working in Care Industry in 2010 initially as a Registered General Nurse. Since then, I have grown and developed in the management area, completing my QCF Level 5 in Health and Social Care and Leadership.


I feel very passionate about residents’ care and ensuring that high standards are reached and maintained.


Every resident living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Elstree View.


As someone who likes to be challenged and has a proven aptitude for providing a high level of professional care with a truly resident-focused approach, I am excited to utilize my management expertise and significant nursing skills to ensure our residents enjoy the best possible lifestyle.


I will always welcome and encourage involvement in our home from the friends and relatives of our residents, so please contact me at any time to discuss any suggestions you may have.


Robyn

Robyn Rides

Job Title: Dementia Care Manager

Joined: 2022

I started working in the care sector 2014 as a care assistant and have worked in various roles within social care, developing my skills and knowledge along the way. I completed my Level 5 diploma in leadership and management in health and social care in 2019. I have been working at Elstree view since July 2022 as the dementia care manager on The Orchids and can honestly say I have enjoyed every minute.

The reason I am so drawn to working in care is knowing that each day I can make a difference in someone’s day no matter how big or small that difference is. Working as a dementia care manager can be challenging at times but I find it truly rewarding.

Everyone deserves to receive the highest standard of care possible so taking a personal-centred approach is a key part of my work ethic. I am very passionate about working with those who are living with dementia and supporting their families. I will also do everything I can to support my residents and their families.


Stevie

Stevie Pugsley

Job Title: Client Liaison Manager

Joined: 2009

I first started working in the care sector in 2009 when I started as a care manager for Elstree View. I have worked my way through different positions within Elstree View over the last 15 years where I have now found myself dealing with all the new enquiries that come into the community which I do enjoy very much.


It is great meeting potential new residents and giving them a tour of our home as well as hearing their stories on how they have come to stay at Elstree, some being sad as well as happy. I’m here to support and make this part of their journey as stress-free as possible. Please contact me and arrange a tour of our lovely home.


Kanchan

Kanchan Khattri

Job Title: Business Administrator

Joined: 2018

I have been working in a care setting for 20 years and it's been the best choice I made. I had the privilege to grow up with my grandparents around me and cared for my mother, therefore, to me the elderly will always be my family and as such, it felt special walking into this home eighteen months ago. My role as BOC is central to all other departments ensuring the administration function continues to flow smoothly. I am committed to helping the dedicated team, residents and families giving my best at all times. It is always a pleasure when a resident knocks on my door with a query or stops for a chat in the corridor, I enjoy listening to them, I respect them and am always happy to help and bring a smile.


Paula

Paula Antonie

Job Title: Dining Room Supervisor

Joined: 2014

I am a passionate, caring, approachable and respectful person in everything I do. I love my job and feel loved by everyone, always being asked many times how I keep my infectious smile in everything I do.


I started my job 10 years ago as a housekeeper, going room by room where I felt like I was visiting many homes while still carrying out my duties, having a chat with our residents, offering support and respect. After 8 years as a housekeeper, I was given the opportunity to become a Dining assistant, and then more recently I was offered the position of Dining room supervisor where I feel much appreciation from my colleagues and residents, I feel proud that I can demonstrate my abilities, improve my performance, while spending more time with our residents, and obviously not losing my smile.


I am always considering the residents as my parents, I try to comfort them, reassuring them that I’m here to help because I’m a sensitive person. I’m professional and I care very much.


Julie

Julie Ling

Job Title: Reception Manager

Joined: 2007

I have been part of the Elstree team since 2007. I started working within the housekeeping team which I very much enjoyed, and I then developed my skills and became part of the care team. This taught me a range of knowledge that has helped me to understand our residents and their needs and preferences. I then became the dining room supervisor which I loved and stayed in this role for 10 Years. I am now the Reception Manager and part of the front-of-house team.


I love meeting and helping people throughout the day.


Georgina

Georgina Amoah

Job Title: Housekeeping Manager

Joined: 2011

I’m honoured to work in a great organisation such as this. I have worked for 9 years and 8 months and I’m passionate about delivering high-quality service and very strict on infection control. I have a great and dedicated team under me which I’m very proud of. My goal is to ensure that everywhere in the community is clean, and tidy and that our residents are safe from contracting infections.


Mircea

Mircea Pasca

Job Title: Maintenance Manager

Joined: 2018

I am really pleased and honoured to have joined the elite team here as a Maintenance Manager in 2018, a team which really listens and gets involved in the day-by-day life of the residents. Since starting my career in care in 2005, I gained vast experience, skills, and knowledge, I am happy to apply my DIY skills in a place which I consider not just my home, but my second safe and comfortable one for me and everybody that live and visit our community.


Interacting with residents, having a laugh, a discussion, offering support and attention, it really does make a difference in our and their lives. Every day is different, every day makes my day. Home is where the heart and my toolbox is. Together, we are a family.