Elstree View Care Home - Avery Collection

Edgwarebury Lane, off Barnett Lane, Elstree, Borehamwood WD6 3RG
Submit a Review
9.8 107 Reviews
  • Elstree View Care Home - Avery Collection, Borehamwood
Nestled amidst breath-taking scenery, Elstree View is enveloped by expansive greenery, creating a picturesque setting for resident enjoyment. Renowned for its exceptional assisted living services, the Elstree care home extends comprehensive care, encompassing dementia care, respite care, nursing care and palliative care.

Every resident receives meticulous care and respect, ensuring safety and comfort and tailored care plans guarantee that the dedicated team addresses individual needs. Whether one seeks assisted living services or requires specific dementia care, the Elstree Care Home pledges to provide the security and comfort each resident deserves.

The Elstree facility garners immense pride not only for its outstanding services but also for its luxurious ambience. Featuring 65 expansive rooms comprising studio apartments, one-bed apartments, and one-bed deluxe apartments, the property boasts top-tier amenities.

Elstree View Care Home is designed for residents to relish life, offering a wide array of high-quality facilities and features for everyone's enjoyment. This includes exploring lush, landscaped gardens or finding tranquillity on the rooftop terrace. The residence has a state-of-the-art cinema room, a hair salon, a minibus, and more.

The synergy of exceptional care and an exquisite home environment defines the unique atmosphere within Elstree View. Residents can forge connections with like-minded individuals in a welcoming atmosphere.

Show Elstree View Care Home - Avery Collection on the Map

Care Provided by Elstree View Care Home - Avery Collection

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 81 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kate Lester (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (16)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Elstree View Care Home - Avery Collection Reviews (107)

Total of 107, showing 81-100
9.8

Elstree View Care Home - Avery Collection has a Review Score of 9.8 (9.843) out of 10, based on 34 reviews in the last 2 years. Over all time Elstree View Care Home - Avery Collection has 107 reviews.

Overall Experience

  • 83
  • 20
  • 4
  • 0
  • 0

Date Published

107
11
19
34
73

Review from C W (Niece of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has received excellent care since she became a resident in December 2018. We are moving her only to be nearer to us. If you could move too that would be great!

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your Aunt stay with us and look forward to welcoming her back in the future if your requirements change.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hina P (Niece of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is in a beautiful location with amazing views at the back which is breathtaking. The home itself is bright and modern in furnishings compared to others I have seen and spacious rooms and corridors. Finally, cannot fault the staff, very hands-on with residents, good quality of care and
attention to all residents, which I was concerned about initially but needn't have been. The only downside, wish minimum period/stay could be shorter if required.

Reply from Debbie Armstrong, General Manager at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew S (Nephew of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sunrise is a beautiful location with great facilities and some very lovely staff.
However, it is very expensive and needs to provide better value for money.
Whilst the menu looks impressive the quality of food needs to be better and rather than spend more money (as planned) on aesthetics (which are
already wonderful) I would invest in more staff and more interesting outings for residents as well as the kitchen and chef.

Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Elstree Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian H (Husband of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention are excellent and the accommodation is just what we wanted very clean, resident well and comfortable. The food could not be better it is both tasty and well cooked.
The staff are very well trained and interested to make everyone feel cared for.

Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Niece of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with Sunrise over the years. Their overall care, in both Reminiscence and Assisted Living, has been to a very high standard. All staff members are delightful and couldn't do more for the residents.

Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna L (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally well-run. Often short staffed though agency staff not competent. Food not good - very hit and miss. Activities promised on day sheet and then do not happen. Some days it is impossible to find a carer.

Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to review Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline H (Resident) assisted by family/friend published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lack of staff when I need to go urgently to the toilet.

Reply from Marketing, Marketing at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue/ these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Daughter of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most satisfactory place. Enriching and caring.

Reply from Lewis Sluman, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelley M (Friend of Resident) published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't come very often to see my friend but when I do he always seems well looked after.
He seems to be involved in activities and everyone is very friendly.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems always to be in good spirits when we speak which I assume is down to her care. She enjoys, I believe, the numerous activities she is able to participate in. All seems well organised and she is happy as much, given her circumstances, as she can be.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin V (Brother of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident for 3 years. Before accepting Sunrise of Elstree, we viewed 5 other homes and it was clear Sunrise of Elstree had the edge. She has been well cared for throughout the 3 years and we do not believe we can find a better home.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Russell D (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely helpful.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony S (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Sunrise of Elstree for just over 12 months and has flourished in that time. She moved in direct from hospital and was unable to return to her flat and live alone.


She is very happy with the care and cannot speak highly enough about the staff.


Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laurence O (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very nice and friendly place and people.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lech H (Regular Volunteer) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Sister of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

When my brother first came to Sunrise, he was relatively independent but I felt the care he received was not always appropriate. However, more recently, I am much happier with the care he is receiving.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lindsay G (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring, kind, supportive staff. I feel very comfortable leaving my father here.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter N (Regular Volunteer) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to Sunrise as a volunteer supporting residents in using the internet. I have done this for more than eight years, two afternoons a week 2-4.30pm. I connect with the Activities Coordinator (2 in my time). I see several residents each session. Sunrise of Elstree is extremely comfortable and luxurious.
Residents usually have a high opinion of services and staff.

Reply from Marketing, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Relative of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities co-ordinator was very helpful! He lent my relative some tape to repair one of his photos - we appreciate his kindness and good humour!

Reply from Lewis Sluman, Digital Marketing Executive at Elstree View Care Home - Avery Collection

Thank you for taking the time to share your experience of Sunrise of Elstree.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Elstree Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Elstree View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Elstree View Care Home - Avery Collection is calculated as follows: ( (351 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 400 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elstree View Care Home - Avery Collection is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (9)

Kate

Kate Lester

Job Title: General Manager

Joined: 2010

I started working in the elderly care sector in 2010 and have been at Elstree View since 2019.


I was promoted from Dementia Care Manager to Deputy Manager in 2022 and to General Manager in 2023.


My background is predominantly in dementia care, and I was extremely proud to complete my postgraduate Master’s in Dementia Studies in 2019.


I am passionate about providing person-centred care for our residents as well as supporting family and friends to be involved in the care of their loved ones.


I find my job hugely rewarding and it is great to work with such a long-serving, committed and caring team here at Elstree View Care Home.


Simona

Simona Ciuperca

Job Title: Deputy Manager

Joined: 2021

My name is Simona Ciuperca and I am the Deputy Manager at Elstree View.


I started with the company in January 2021 as a Residential Care Manager and I am very happy to call Elstree View home.


I first started working in Care Industry in 2010 initially as a Registered General Nurse. Since then, I have grown and developed in the management area, completing my QCF Level 5 in Health and Social Care and Leadership.


I feel very passionate about residents’ care and ensuring that high standards are reached and maintained.


Every resident living in our community has a voice and we are here to support their choices while respecting their dignity and providing them with the support they need to start a new life at Elstree View.


As someone who likes to be challenged and has a proven aptitude for providing a high level of professional care with a truly resident-focused approach, I am excited to utilize my management expertise and significant nursing skills to ensure our residents enjoy the best possible lifestyle.


I will always welcome and encourage involvement in our home from the friends and relatives of our residents, so please contact me at any time to discuss any suggestions you may have.


Robyn

Robyn Rides

Job Title: Dementia Care Manager

Joined: 2022

I started working in the care sector 2014 as a care assistant and have worked in various roles within social care, developing my skills and knowledge along the way. I completed my Level 5 diploma in leadership and management in health and social care in 2019. I have been working at Elstree view since July 2022 as the dementia care manager on The Orchids and can honestly say I have enjoyed every minute.

The reason I am so drawn to working in care is knowing that each day I can make a difference in someone’s day no matter how big or small that difference is. Working as a dementia care manager can be challenging at times but I find it truly rewarding.

Everyone deserves to receive the highest standard of care possible so taking a personal-centred approach is a key part of my work ethic. I am very passionate about working with those who are living with dementia and supporting their families. I will also do everything I can to support my residents and their families.


Stevie

Stevie Pugsley

Job Title: Client Liaison Manager

Joined: 2009

I first started working in the care sector in 2009 when I started as a care manager for Elstree View. I have worked my way through different positions within Elstree View over the last 15 years where I have now found myself dealing with all the new enquiries that come into the community which I do enjoy very much.


It is great meeting potential new residents and giving them a tour of our home as well as hearing their stories on how they have come to stay at Elstree, some being sad as well as happy. I’m here to support and make this part of their journey as stress-free as possible. Please contact me and arrange a tour of our lovely home.


Kanchan

Kanchan Khattri

Job Title: Business Administrator

Joined: 2018

I have been working in a care setting for 20 years and it's been the best choice I made. I had the privilege to grow up with my grandparents around me and cared for my mother, therefore, to me the elderly will always be my family and as such, it felt special walking into this home eighteen months ago. My role as BOC is central to all other departments ensuring the administration function continues to flow smoothly. I am committed to helping the dedicated team, residents and families giving my best at all times. It is always a pleasure when a resident knocks on my door with a query or stops for a chat in the corridor, I enjoy listening to them, I respect them and am always happy to help and bring a smile.


Paula

Paula Antonie

Job Title: Dining Room Supervisor

Joined: 2014

I am a passionate, caring, approachable and respectful person in everything I do. I love my job and feel loved by everyone, always being asked many times how I keep my infectious smile in everything I do.


I started my job 10 years ago as a housekeeper, going room by room where I felt like I was visiting many homes while still carrying out my duties, having a chat with our residents, offering support and respect. After 8 years as a housekeeper, I was given the opportunity to become a Dining assistant, and then more recently I was offered the position of Dining room supervisor where I feel much appreciation from my colleagues and residents, I feel proud that I can demonstrate my abilities, improve my performance, while spending more time with our residents, and obviously not losing my smile.


I am always considering the residents as my parents, I try to comfort them, reassuring them that I’m here to help because I’m a sensitive person. I’m professional and I care very much.


Julie

Julie Ling

Job Title: Reception Manager

Joined: 2007

I have been part of the Elstree team since 2007. I started working within the housekeeping team which I very much enjoyed, and I then developed my skills and became part of the care team. This taught me a range of knowledge that has helped me to understand our residents and their needs and preferences. I then became the dining room supervisor which I loved and stayed in this role for 10 Years. I am now the Reception Manager and part of the front-of-house team.


I love meeting and helping people throughout the day.


Georgina

Georgina Amoah

Job Title: Housekeeping Manager

Joined: 2011

I’m honoured to work in a great organisation such as this. I have worked for 9 years and 8 months and I’m passionate about delivering high-quality service and very strict on infection control. I have a great and dedicated team under me which I’m very proud of. My goal is to ensure that everywhere in the community is clean, and tidy and that our residents are safe from contracting infections.


Mircea

Mircea Pasca

Job Title: Maintenance Manager

Joined: 2018

I am really pleased and honoured to have joined the elite team here as a Maintenance Manager in 2018, a team which really listens and gets involved in the day-by-day life of the residents. Since starting my career in care in 2005, I gained vast experience, skills, and knowledge, I am happy to apply my DIY skills in a place which I consider not just my home, but my second safe and comfortable one for me and everybody that live and visit our community.


Interacting with residents, having a laugh, a discussion, offering support and attention, it really does make a difference in our and their lives. Every day is different, every day makes my day. Home is where the heart and my toolbox is. Together, we are a family.