Robin Hood House

Nettleden Road, Little Gaddesden, Berkhamsted HP4 1PL
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9.9 34 Reviews
  • Robin Hood House, Berkhamsted
Robin Hood House is situated in Little Gaddesden, a small village within the 5000 acre Ashridge Estate, just 7 miles from Tring and 9 miles from Caddington. An area of outstanding natural beauty and a conservation area protected by the National Trust, Robin Hood House dates back to the 16th century and was once owned by the 3rd Duke of Bridgewater, famous for building the Bridgewater canal in the North East of England.

The building was developed and built upon over the years by generations of the Brownlow and Egerton family and was eventually acquired by Stephen and Susan McQuinn in 1984. They arrived, with their young family and set about making a comfortable, peaceful home for themselves and their residents in what was to become the first home in the Benslow Care Home group.

Robin Hood House has 22 bedrooms in this beautiful listed building. The staff team offer specialist care for people, including those living with dementia. The house is characterful and full of individual charm. The staff are all from the local area and deliver care in this warm, friendly setting. The manager has coached and mentored the team and together they provide true person-centred care with empathy, understanding and respect.

Home cooked meals are served every day in one of the intimate dining rooms and a number of different lounges are available for the residents to use.

There are a variety of activities and events as chosen by the residents themselves. For those wishing to stay a little closer to home, a dementia friendly garden was completed in 2013, which allows residents and their families the opportunity to relax and reflect in beautiful surroundings whilst also being safe and secure. Deer and squirrels are often seen in the extended grounds.

The team welcome visitors any time and will be happy to chat about your needs in an informal and supportive manner.

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Care Provided by Robin Hood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Simpson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998
    • Number of floors: 3

Funding & Fees Guide for Robin Hood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300
  • (these prices are only a guideline, please contact Robin Hood House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They are open to visitors at any time. For special events see the news section on the Benslow web site or phone for more info.


  • Parking

  • Ample off street parking for visitors.


Robin Hood House Reviews (34)

Total of 34, showing 1-20
9.9

Robin Hood House has a Review Score of 9.9 (9.909) out of 10, based on 14 reviews in the last 2 years. Over all time Robin Hood House has 34 reviews.

Overall Experience

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Review from David W (Nephew of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came to Robin Hood House the start of 2024 and stayed there for just over a year. He had a wonderful stay at the home with the staff really caring for him.
I would highly recommend this home as it not only has amazing staff but is set in beautiful grounds with a lovely garden to walk round
in the summer months.
Many Thanks

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your lovely review, it was a pleasure looking after your uncle and we will all miss him dearly.


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Review from Colin B (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been staying at Robin Hood House since November 2024 and has flourished both physically and mentally. Unlike in her previous care home, she is well fed and always happy whenever we see her. We believe that this is down to Robin Hood House being well led in their work and workplace.
Thank you
very much for all you do for Mum.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your kind words, we are pleased mum has settled in well at Robin Hood, she is a lovely lady and a pleasure to care for.


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Review from D S (Son of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only at Robin Hood House for a short time but he was moved there under very short notice and it proved an absolute godsend.
The staff are courteous, professional, sympathetic and kind, above all.
It can't be easy catering to the varying demands of the residents but there is a real warmth
that shines through everywhere you look.
Thank you so so much!

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you so much for your kind words, it was a pleasure caring for your father even though it was sadly for a short time.


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Review from Paul B (Son of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our mother received during her stay at Robin Hood House was outstanding. The whole team was brilliant. Their approach was one of compassion, and consideration for her specific needs delivered with humour and genuine concern for her welfare.
We can't thank them enough.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your review and kind words, it was a pleasure looking after your mum and we will all miss her.


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Review from Carole C (Daughter of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving with my mum received an excellent warm welcome from all the staff. I stayed with Mum for a while to settle her in. When I left I felt so reassured that Mum would feel supported and cared for.
Such a lovely warm atmosphere in this home.
Credit to all staff. Love that the manager walks
around to chat with visitors and residents too.
Lots of lovely activities for residents.
It's so lovely to feel welcome and to have peace of mind on leaving.
An excellent example of how a care home should be.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your kind words, it is a pleasure having your mum at Robin Hood House, she is a lovely lady.


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Review from Sally M (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home that delivers a superb level of care. From the moment he stepped into Robin Hood House my dad was treated with kindness, patience, good humour and absolute respect. It wasn't an easy transition for him and yet he grew very fond of everyone there. The food is excellent, the pretty
garden is easily accessible and secure and the staff work hard to identify and respond to the individual needs and rhythm of each resident. We felt so lucky to have found such a peaceful place among the trees. It feels like a home in the true sense of the word and I cannot recommend it highly enough.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your kind words. It was a pleasure getting to know your dad and his lovely family, all the staff were very fond of him and we will never forget his cheeky smile.


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Review from D H (Brother of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered Robin Hood House after a sudden loss of ability to care for herself. She found the loss of her independence and need to rely on others difficult to deal with. Staff fully understood how she was feeling and managed her through this difficult period with sensitivity, compassion and a
huge amount of patience, qualities we observed in their relationships with other residents. My sister enjoyed the food and sitting on the garden terrace. Staff kept me informed of issues that arose and I felt confident that my sister was in a safe and caring environment.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your kind words, it was a pleasure looking after your sister and we hope she settles into her new home soon.


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Review from I B (Son of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention they give to my mother. The staff are very attentive towards my mother's needs. The atmosphere in the home is very welcoming and friendly. Would highly recommend this care home to others.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your kind words, it is a pleasure looking after your mother.


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Review from Richard R (Son of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's been in care at Robin Hood House since August. She has dementia and Alzheimer's and was very much against going into care as she is a very private person and not much for socialising, but she settled in quickly and now spends her time out of her room. The staff are all lovely and there is a
friendly, caring atmosphere throughout. Mum's room is lovely with a TV, nicely decorated and airy.
Mum's enjoying the food, I have to get her bigger trousers!
All said I am happy she's settled so well.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for the lovely feedback, your mum is a very special lady and all the staff are very fond of her. We are happy she has settled in so well.


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Review from Matthew G (Grandson of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my grandfather. He is better than he has been in the last five years. The manager and the care staff are lovely and encouraging. The house is excellent, could not recommend it enough.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your feedback and kind words, it is a pleasure looking after your grandfather, he is a lovely man.


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Review from A G (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved to Robin Hood House shortly after my Mum passed away. This was an extremely stressful time for my Dad. The manager and the staff were amazing and over the past couple of months, my Dad has settled in. All the staff really care and look after the residents with the utmost compassion. Robin
Hood House is set in beautiful peaceful grounds and there is a lovely secure garden where residents and relatives can sit and enjoy the sunshine. The manager and the staff are always so welcoming to visiting relatives and I feel that my dad is looked after, safe and secure. I would certainly recommend Robin Hood House.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your review and kind words. It is a pleasure having your dad at Robin Hood House, he is a lovely man and like you say he has settled in really well.


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Review from Tina C (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never knew such a wonderful care home could exist from the minute you walk in you can feel the warm homely caring nature of this home. The care my mother receives is second to none the carers are friendly and you can see they are truly passionate about what they do I have never seen my mum so happy
since she went into Robin Hood House. I would strongly recommend this home I’m so glad we found it.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your kind words, it is a pleasure looking after your mum, she is a lovely lady. I will pass your wonderful feedback to the team.


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Review from C B (Son of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely super care is given here, a home that does care.
Super friendly and efficient staff.
The mother-in-law is so happy and safe here.
Highly recommended which is in a fantastic setting.
Top marks to everyone there.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your review and wonderful comments. I will relay your kind words to all the staff. It is a pleasure looking after your mother-in-law she is a lovely lady.


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Review from A K (Son of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Hood House Care Home is a small, period residential care home within lovely grounds. There are two reception rooms, a dining room and a lobby with seating for residents. The residents’ garden is superb. My father had a small room with a sink and furnishings. It was comfortable and met his needs.
My father was there for three months. The staff treated him with patience, respect and dignity. Over time my dad settled in and the staff made him smile and laugh. He was happy there. The staff at Robin Hood House are incredibly caring and compassionate. They treated him like part of the family. The staff found it challenging to support him with elements of his personal care and diet due to non-compliance. I believe they tried admirably. We decided to move my father to another home. This is not a negative reflection of Robin Hood House; we found a home better suited to his cultural needs. From the bottom of my heart, I would like to thank all the staff at Robin Hood House and I am forever indebted to you all for helping our family during this difficult time.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your kind words. It was a pleasure having your father with us for three months and getting to know all your family. He was a lovely man and all the staff really miss him. We hope he is settling in well at his new home.


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Review from S S (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went into Robin Hood House initially to be assessed after a hospital stay. The staff were lovely and helpful. Unfortunately, Mum developed some medical issues that required care by district nurses, they were wonderful, and because of them and the staff's caring manner, the wound has healed completely.
As a family, we decided that Robin Hood House would be the best place for Mum to stay; she is old and frail and needs 24-hour care. She has a lovely room, the home is in a beautiful setting, and we can visit her whenever and as often as we want to, and most importantly, Mum is happy.

Reply from Lorraine Simpson, Manager at Robin Hood House

Thank you for your kind review; it is a pleasure looking after your mum at Robin Hood House - her beautiful smile brightens our day.


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Review from G D (Granddaughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I will not divulge into the situation. Social Services got involved as I raised the concern. Wasn't happy how it was dealt with by adult Social Services, contacted CQC regarding safeguarding, concerns. I would suggest not calling to say you are coming, just turn up.

Reply from Teresa Shaw, Managing Director at Robin Hood House

Thank you for your review. We always work closely with our colleagues at Adult Social Services, CQC and Safeguarding. I'm sorry that you weren't happy with the response you received.


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Review from J B (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was diagnosed with mixed dementia just over 2 years ago whilst living with myself and my husband. To begin with, we as a family managed but things took a downward turn and we could no longer meet mums needs and came to the decision to find a home for her. We found Robin Hood House and immediately
was made welcome by all staff. Robin Hood has a very nice atmosphere and although mum was confused she has now settled beautifully and made friends and is thriving.

Reply from Louise Carr, Deputy Manager at Robin Hood House

Mum is a joy to look after, she has a great sense of humour and has settled in at Robin Hood House very well like she has been here for years.


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Review from Tim W (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was here for a couple of years ad began to really like it. That was because the staff are fantastic. My mother is here now and has things t say about the standard of food but apart from that all good. Again, the staff are great.

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Review from Martin W (Son of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is tidy and clean. Staff are friendly and approachable. They keep me informed about my mother's condition. They are following Covid rules about visits. I feel this is a good place for my mother as her health and mental state are declining rapidly.

Reply from Louise Carr, Deputy Manager at Robin Hood House

Thank You, Your mum is a lovely lady, with a good sense of humour, she has settled in well at Robin Hood House.


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Review from Gary A (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given the awful year that we have all been through, with care homes being on the frontline in the early months, I think Robin Hood House has done a fantastic job at trying to protect its residents and staff. With all the residents and staff now been vaccinated. Still top of the list must be the safety
of all those looked after in the home. Covid will be with us for some time now and hope you're getting full support and understanding from families. Thank you all for keeping our Mum safe, you're all doing a great job.

Reply from Louise Carr, Deputy Manager at Robin Hood House

Thank you for your support through this time, Mum is a big part of Robin Hood House, and has a lovely character.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Robin Hood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Robin Hood House is calculated as follows: ( (150 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 164 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Robin Hood House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 05 Mar 2025

Residential care/dementia care beds - Private


Awards / Recognitions (0)

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Meet the Team (1)

Lorraine

Lorraine Simpson

Job Title: Registered Manager

Joined: 2021

Lorraine became manager of Robin Hood House in November 2021 having previously been deputy manager at Benslow Nursing Home our sister home in Hitchin. She has 25 years of experience in the care industry and studied nursing at Northampton University.


Frequently Asked Questions about Robin Hood House

What types of Care is Robin Hood House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Robin Hood House provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Robin Hood House have?

There are 21 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Robin Hood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Robin Hood House to the centre of Berkhamsted?

3.1 mile(s) as the crow flies, distance by road may be significantly further.