Robin Hood House

Nettleden Road, Little Gaddesden, Berkhamsted HP4 1PL
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9.9 34 Reviews
  • Robin Hood House, Berkhamsted
Robin Hood House is situated in Little Gaddesden, a small village within the 5000 acre Ashridge Estate, just 7 miles from Tring and 9 miles from Caddington. An area of outstanding natural beauty and a conservation area protected by the National Trust, Robin Hood House dates back to the 16th century and was once owned by the 3rd Duke of Bridgewater, famous for building the Bridgewater canal in the North East of England.

The building was developed and built upon over the years by generations of the Brownlow and Egerton family and was eventually acquired by Stephen and Susan McQuinn in 1984. They arrived, with their young family and set about making a comfortable, peaceful home for themselves and their residents in what was to become the first home in the Benslow Care Home group.

Robin Hood House has 22 bedrooms in this beautiful listed building. The staff team offer specialist care for people, including those living with dementia. The house is characterful and full of individual charm. The staff are all from the local area and deliver care in this warm, friendly setting. The manager has coached and mentored the team and together they provide true person-centred care with empathy, understanding and respect.

Home cooked meals are served every day in one of the intimate dining rooms and a number of different lounges are available for the residents to use.

There are a variety of activities and events as chosen by the residents themselves. For those wishing to stay a little closer to home, a dementia friendly garden was completed in 2013, which allows residents and their families the opportunity to relax and reflect in beautiful surroundings whilst also being safe and secure. Deer and squirrels are often seen in the extended grounds.

The team welcome visitors any time and will be happy to chat about your needs in an informal and supportive manner.

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Care Provided by Robin Hood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorraine Simpson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998
    • Number of floors: 3

Funding & Fees Guide for Robin Hood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300
  • (these prices are only a guideline, please contact Robin Hood House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They are open to visitors at any time. For special events see the news section on the Benslow web site or phone for more info.


  • Parking

  • Ample off street parking for visitors.


Robin Hood House Reviews (34)

Total of 34, showing 21-34
9.9

Robin Hood House has a Review Score of 9.9 (9.909) out of 10, based on 14 reviews in the last 2 years. Over all time Robin Hood House has 34 reviews.

Overall Experience

  • 26
  • 7
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  • 1

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14
20

Review from J A (Partner of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my partner was on respite care and it was during lockdown, I was unable to enter the home plus it was his first time there. When I picked him up to go home, I was very impressed with his appearance. It was obvious to me that great care was given to him, also the care staff and management were very
friendly towards me and my partner.

Reply from Louise Carr, Deputy Manager at Robin Hood House

Thank you for your lovely comments, it was a joy to look after your partner.


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Review from M W (Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 3rd 'home' I have stayed in and undoubtedly the best.

Reply from Louise Carr, Deputy Manager at Robin Hood House

Thank you for your kind words, we absolutely love looking after you and appreciate the support of your lovely family. xxx


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Review from H N (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Coivd 19 restrictions, I have not entered the property. The property seems clean, tidy and the garden is well maintained. The exterior needs some painting (window sills). My Mother is well dressed, clean and seems to like the meals. Staff are caring and friendly. Homely atmosphere.

Reply from Louise Carr, Deputy Manager at Robin Hood House

Thank you for your kind words, your mum is a pleasure to look after and am happy you are enjoying the safe social distance garden visits.


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Review from Lois H (Wife of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Robin Hood House for nearly 2 years. His health deterioration has been marked, and he is now totally bedridden and on a liquid diet as the possibility of swallowing is giving concern. The manager and staff have been very kind and sincere for his care and we are so grateful he
is near me in the village.

Reply from Louise Carr, Deputy Manager at Robin Hood House

Thank you for your kind words, it is an absolute pleasure to look after and care for your husband here at Robin Hood House.


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Review from J D (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Hood House looked after my mother for 4 years, and took exceptional care of her as her dementia took increasing toil on her faculties. My mother's dementia led to increasingly unpredictable behaviour. She became every challenging when being washed, dressed, toileted etc., yet the staff were extraordinarily
tolerant, patient and caring. Robin Hood House had also cared for my father-in-law several years earlier. They were excellent the and now.

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Review from M C (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was well looked after during his time at Robin Hood House.
Over the years that he was a resident family members and friends who were visiting were always received with a warm welcome from staff members. Any issues were dealt with in a timely and sensitive manner.
Dad was well fed and always
treated with kindness and dignity.

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Review from W J (Son of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Robin Hood House could not have been better at caring for my father. His advanced dementia did not phase them and they always gace him the highest levels of attention and care despite some challenging times. The staff were so friendly and caring and I couldn't recommend Robin Hood House and the team
more highly. What an outstanding team.

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Review from Michael A (Son of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, staff and atmosphere are all first class. I am always made welcome when I visit my Mum and find her always properly prepared for that.

Reply from Mandy Mean, Home Manager at Robin Hood House

Thank you for your kind words.


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Review from Liz R (Niece of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was in Robin Hood House until his recent death. Whilst appreciating that the property is old, the staff particularly the senior staff, do an excellent job and we have appreciated all the care and understanding they gave to my uncle and especially the support they gave to me, as the family.

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Review from Stewart O (Son of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92 year old mum passed away at Robin Hood House having been cared for by staff who treated her as if she was their own mother. I never thought it possible that care staff could be so thoughtful and loving towards those in their care but I can only say that these people were like angels. They gave
my mum everything she needed and took the trouble to look after us as we sat by her bedside. I can’t recommend Robin Hood House highly enough to those who truly care about their loved ones.

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Review from Matt F (Grandson of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and caring for the residents, always seem to look after Grandma. No issues or concerns.

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Review from R D (Son of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parent has been a resident in this home for 5 years and has been well looked after. She always looks well cared for and seems very happy. Some staff are long-term but a lot of agency staff also. Nevertheless, I would recommend the care the residents receive as very good.

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Review from Maria C (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident at Robin Hood Hous for over 2 years. He has always been well looked after and is always treated in a very dignified manner. The staff are very caring and very supportive of our family.


The home is a happy, homely and secure place for my dad to be living.


The only negative

is that a shower room needs to replace the existing, dated bathroom.

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Review from David S (Son of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last eight years of her life at Robin Hood House, ending in her peaceful death in September 2018, and the care and support that she received went way beyond what you could reasonably expect. The home is calm and welcoming, decorated in a peaceful homely way that the residents recognise.
They spend their days in the communal rooms and so feel included in everything. All the staff are superb, they really care about the people in their charge. They are constantly laughing and joking with the residents, making the atmosphere happy and relaxed. Our wishes as her family were always important, there was regular contact regarding health and wellbeing, and in the last months, as her health declined, her needs were accommodated completely. The activities are well organised, there are regular trips out, and she was even taken away on holiday to the seaside on three occasions. I would recommend Robin Hood House to anyone who is looking for dementia care for a loved one.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Robin Hood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Robin Hood House is calculated as follows: ( (150 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 164 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Robin Hood House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 05 Mar 2025

Residential care/dementia care beds - Private


Awards / Recognitions (0)

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Meet the Team (1)

Lorraine

Lorraine Simpson

Job Title: Registered Manager

Joined: 2021

Lorraine became manager of Robin Hood House in November 2021 having previously been deputy manager at Benslow Nursing Home our sister home in Hitchin. She has 25 years of experience in the care industry and studied nursing at Northampton University.