Stanborough Lodge

Great North Road, Welwyn Garden City AL8 7TD
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9.9 72 Reviews
  • Stanborough Lodge, Welwyn Garden City
Stanborough Lodge is a stunning Victorian style country home standing on a 3/4 acre plot of picturesque gardens, close to Stanborough Lakes in Welwyn Garden City. A residential care home offering a home from home setting and specialising in dementia care.

The vision is to provide the best quality care and deliver an activity programme created to benefit physical, mental and social well-being. With a dedicated team of care staff who are trained in all aspects of care and are all experienced in supporting residents living with dementia.

Providing 23 furnished rooms, all of which benefit from having en-suite facilities. Traditional meals provide a balanced diet and ensure healthy eating for all residents. The large country garden is the perfect space for leisurely walks, entertaining , sports and outdoor games.

The Activity Programme focuses on mind, body and soul through a range of activities such as fitness classes, musical entertainment, arts and crafts, baking, flower arranging and reminiscence games. By getting involved with the activity programme resident's see improvements in their physical health and their emotional well-being.

Providing residential, respite, dementia and palliative care packages tailored to the needs of each individual within a homely setting.

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Care Provided by Stanborough Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanna Sage (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Stanborough Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,450
    • Self-Funded Residential Dementia Care £1,050 – £1,450
    • RESPITE Self-Funded Residential Care £1,050 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,450

  • Fees vary according to care needs and room category.
  • (these prices are only a guideline, please contact Stanborough Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Stanborough Lodge Reviews (72)

Total of 72, showing 21-40
9.9

Stanborough Lodge has a Review Score of 9.9 (9.922) out of 10, based on 48 reviews in the last 2 years. Over all time Stanborough Lodge has 72 reviews.

Overall Experience

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Date Published

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Review from D J (Wife of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has Alzheimer's, went into Stanborough Lodge in February 2024. The care and support he has received from the outstanding manager and all her staff has been exemplary. They have all worked so hard to ensure he is settled and in a safe environment.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for taking the time to leave us positive feedback and thank you for your kind words about our team.


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Review from Derek B (Relative of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my father's cousin back in February 2024. Our first impression was that the house looked clean, tidy and well-kept. On entering the building, the first contact with the staff was very favourable, as they were friendly and polite.
The room was a good size and bright. The staff offered to
make a round of hot drinks for us and delivered them a short while later. Again, being very polite and friendly.
My father's cousin had booked us lunch in the dining room and we were treated to a Sunday roast dinner and apple crumble dessert. It was very tasty and very unexpected.
In total we visited for nearly 3 hours and in all that time we were most impressed with the home and the staff we dealt with.
It was a very pleasant experience and my father's cousin looked happy and well cared for.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you find our staff lovely, genuine, friendly and naturally caring.


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Review from Z R (Friend of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly care home. Staff are lovely. Residents are well cared for.
Lovely and clean.
Meals are very good.
My friend seems very settled and happy.
Actives every day for residents to enjoy and lovely gardens fir the residents to enjoy.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you so much for your kind words. We are so pleased to hear that you are so happy with the care our team provides for your friend and she is always treated with dignity and respect.


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Review from Margaret O (Friend of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend's mother has been a resident at Stanborough Lodge for over a year now and seems very happy there. The staff are very kind and considerate and she appears to be very well looked after in a safe and secure environment.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you so much for spending your time to give us such good feedback. I will share your feedback with all the team at Stanborough Lodge.


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Review from Luella G (Friend of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine moved to Stanborough Lodge more than a year ago and the progress they have made in terms of health and well-being is phenomenal. They tell me they feel safe and cared for. I would definitely recommend this care setting.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for the excellent comments about our home, we are proud of the Stanborough Lodge Team. We strive to provide compassionate, high-quality care to all of our residents.


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Review from Simon P (Friend of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and welcoming when we visit my mother's old friend. The home is clean and well-presented. The staff are helpful and always willing to go out of their way to assist. Couldn't recommend them highly enough.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for the review, this is appreciated by the entire team here at Stanborough Lodge.


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Review from C W (Son of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that Mum is receiving from Stanborough Lodge. The Manager has gone beyond her job to ensure everyone is well occupied and the home well managed. I could not thank her enough. All staff are friendly, smiling at all times, whenever I needed them staff always available.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you so much for your kind words and positive feedback. Providing exceptional care and support to our residents is our top priority.


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Review from Cathy L (Relative of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although not an immediate relative, we have always considered my brother-in-law's Mum to be as close to the family as she possibly could be. She is a lovely, kind, caring lady, who we all love dearly. We were all so sad when her demise into dementia began, finally culminating in her having to go into
a care home. My sister and brother-in-law looked very carefully at several care homes to find the best possible one they could and settled on Stanborough Lodge, which they are very happy with. I have visited a few times and always found the staff to be most welcoming, helpful and kind. They ensure our lovely lady is kept safe and well looked after. There is also good communication between the manager and the family. When I have visited, I have always been offered a drink and shown to somewhere that we can talk comfortably. The home is clean and well presented and there appear to be several activities to keep the residents occupied. I know the parties are always a great success too!

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you very much for your lovely review. We always work hard to provide the best possible care for our residents and really appreciate your kind words.


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Review from Jenny E (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad went into Stanborough Lodge for respite in December 2022 and then was a permanent resident from September 2023. Lovely care home. Very homely feel. Staff very friendly and attentive and we were always made to feel welcome. Entertainment good.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for your positive review and your kind words.


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Review from Jill E (Partner of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was originally looking for care homes nearer to where I live but after visiting many I decided to go to see Stanborough Lodge as my partner had been in for respite a year before. As soon as I went in I realised it was the place that I wanted him to be. The manager and all of the team there are amazing
and the kindness, care and compassion that they showed to my partner, my family and me was second to none.
It really is a home away from home and it is just like being a part of a big family.
Sadly my partner passed away in February this year but I still continue to keep in touch and will visit whenever I can.
Amazing place and staff and I would give 10 stars if I could.
Thank you all.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you so much for your kind words. It was our pleasure to care for your partner during his time here. He enjoyed our parties and music activities and it was always a pleasure to welcome you and your family in for our special events. You have our sincerest condolences and we hope you continue to keep in touch, and you and your family are always welcome at our parties.


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Review from Bill E (Son of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, Stanborough Lodge has been an excellent choice for my mother, who has dementia. The Home is just that - homely. Don't expect white walls and stainless steel, the decoration is much closer to a seaside hotel, and very welcoming in that regard. The care assistants are friendly and professional
and look after my mother with care and attention. There is very little staff turnover - which speaks for itself. Events are organised on a regular basis and participation is encouraged, they have a real 'family' feel. Well recommended.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you so much for taking the time to share your positive feedback. Your kind words serve as great motivation for every one of us at Stanborough Lodge, we will continue to deliver high standard of care for your Mother.


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Review from Jane E (Daughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional. A joy to see my father looking so well. They care deeply for their residents. Always ready to help me with any difficulty with him. Their parties and activities are a joy and I know all the residents enjoy them.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for your kind words. We are very happy that you are pleased with the care we provide for your Dad, we will continue to provide high standard of care for him.


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Review from Janet C (Daughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for almost two months now and he has settled in wonderfully well. The staff are so caring and patient and can't do enough for him. There are constant activities so the residents don't become bored. It's like a big family all living together. Visitors are made to feel very
welcome and part of the family.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for your kind words. We are very happy that you are pleased with the care we provide for your Dad, we will continue to provide a high standard of care for him.


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Review from Valerie W (Sister of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Stanborough Lodge for a good few years now and I've always found him to be well cared for and looked after. He always tells me that he is happy there and never complains.
They have improved the home greatly since the Manager has been in charge, including redecorating the home
and putting in new flooring.
My brother enjoys all the entertainment provided and overseen by the activity coordinator and he enjoys all the parties and events that they do, and we also enjoy attending them.
I've always found the carers very attentive to his needs and always do their best to look after him.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for taking the time to give us positive feedback.


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Review from Morar D (Niece of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was at Stanborough for 7 and a 1/2 years. After the new manager started things improved a lot.
There is a good atmosphere, and the staff are very helpful and kind.
My Aunt was happy there, and enjoyed the food.
When I was there at the end of her life, for 6 days I was able to observed how
caring and respectful the staff were. I was also glad the activities manager looked in on my bedridden aunt every day.
The manager was extremely helpful too, helping with all kinds of things and always very communicative.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for your kind words. We strive to treat everyone with the dignity and respect they deserve at all times and are pleased that we could do our very best for your aunt at the end of her life. It was our pleasure to care for her for the past 7 and a half years and she is greatly missed.


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Review from Glenn S (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An outstanding care home with staff and management that clearly care. Mum has been a resident for nearly 2 years and we are so happy with the support and service she (and us) receive.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you very much for your kind words. We are very happy that you are pleased with the care we provide for your mum and we will endeavour to continue to provide a high standard of care for her.


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Review from Christine A (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks of respite care in Stanborough Lodge - her first experience of staying in a care home. The manager made a lot of effort to ensure that the room met her mobility needs. All the staff were very welcoming, kind and caring towards my mother. My husband and I were able to go on
holiday, confident that she was being well looked after. Space permitting, we hope to make a repeat booking in a few months.

Reply from Joanna Sage, Manager at Stanborough Lodge

It was a pleasure to look after your mum recently during her respite stay. We are very happy that you are pleased with the care we provided and we will be very happy to offer our services to you and your mum in the future, space permitting. Thank you for the lovely review.


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Review from Alison E (Daughter-in-law of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you step in the door, you are welcomed into the Stanborough Lodge family. My mother-in-law has been here for 6+ months and whilst it was hard for her to settle initially (she is in her 90s, has dementia and this was her first experience of living in care), the manager and carers have
gone out of their way to ensure she is safe, happy and well looked after. My mother-in-law had been in hospital for 3 months prior and had lost the use of her legs – however, with lots of encouragement and support from the staff, she is now able to walk unaided again.
The manager and her team take the care of their residents very seriously. They listen to all feedback and deal with it quickly and professionally.
I would have no hesitation in recommending Stanborough Lodge. We are so grateful for their support during what has been a very challenging period. We trust them explicitly and know, based on first-hand experience, how hard they work to provide the best level of care for all their residents.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for your wonderful review. We enjoy having your Mother-in-law here with us and strive to deliver the highest possible level of care to her.


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Review from Linda L (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks and appreciation to all the staff at Stanborough Lodge for the dedication and kindness they have shown in caring for my mum over the past two years. Sadly, my mum passed away in early January 2024, but the professionalism and support of the staff over the two years have been exceptional. What
was a very difficult last year for my mum was made the best it could be by the empathy shown by everyone, not only my mum but also me. I felt totally reassured that all her needs were met. The staff are very well trained and work as a team. I could not have asked for better care for my mum. Stanborough Lodge is a happy, friendly, caring place to be.

Reply from Joanna Sage, Manager at Stanborough Lodge

Thank you for your lovely review. It was our pleasure to care for your mum during her time here. Please accept our sincerest condolences.


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Review from Helen K (Son of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas family party was exceptional.
Staff go out of their way for residents.
Such a happy and friendly place.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Stanborough Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Stanborough Lodge is calculated as follows: ( (522 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 562 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stanborough Lodge is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Mar 2025

We do have currently one bedroom vacancy at Stanborough Lodge.


Awards / Recognitions (0)

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Meet the Team (8)

Joanna

Joanna Sage

Job Title: Registered Home Manager

Joined: 2021

Joanna is a caring and passionate manager, who strives to provide the best care possible for her residents. Joanna came to the company in 2021 and quickly showed her leadership potential and caring nature. By 2022 she was appointed Acting Manager and the home has gone from strength to strength ever since.
In March 2023 Joanna became the full Registered Home Manager of Stanborough Lodge.


Neethu

Neethu Lazar

Job Title: Care Coordinator

Joined: 2020

Our Care Coordinator Neethu is passionate about care and providing the best service possible to our residents. Joining the team in November 2020 as a Senior she was promoted to the position of Care Coordinator in April 2024. She works closely with the Senior Carers to ensure our residents are provided with the highest quality of care and are treated with the dignity and respect they deserve.


Gayathri

Gayathri Fernando

Job Title: Senior Carer

Joined: 2023

Gayathri joined our team in January 2023 as a carer and was promoted to the position of senior carer in April 2023. Gayathri has been working in the healthcare sector since 2007 and enjoys caring for our residents. She works closely with her care team to deliver the best care possible for our residents.


Shyja

Shyja Francis

Job Title: Senior Carer

Joined: 2022

Shyja is one of our Senior Carers here at Stanborough Lodge. She joined the team in March 2022 and works closely with our Care Coordinator to ensure our residents receive the best level of care possible.


Rita

Rita Shah

Job Title: Senior Carer

Joined: 2022

Rita is one of our Senior Carers who joined the home in June 2022. She works closely with her care team and the Care Coordinator to ensure her residents receive the highest possible level of care.


Andy

Andy Mason

Job Title: Activity Coordinator/Marketing

Joined: 2022

Andy joined the team in October 2022 and has over 5 years experience as an Activity Coordinator and carer. As well as organizing a weekly activity planner and organizing events and parties for our residents, he also entertains our residents by singing and playing guitar.


Most recently Andy has also taken on the marketing of the home, which has included designing our new brochure and running our social media accounts.


Liz

Liz Musti

Job Title: Housekeeper

Joined: 2017

Liz is our head housekeeper here at Stanborough Lodge. She works closely with the care team to ensure high-traffic areas are kept clean and sanitised and works to a weekly deep cleaning schedule to help keep our residents' rooms clean and safe.


Trisha

Trisha Bellamy

Job Title: Cook

Trisha is our cook here at Stanborough Lodge. Trisha ensures that all our meals meet our resident's nutritional needs, including any dietary requirements or preferences.