Stanborough Lodge

Great North Road, Welwyn Garden City AL8 7TD
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9.9 72 Reviews
  • Stanborough Lodge, Welwyn Garden City
Stanborough Lodge is a stunning Victorian style country home standing on a 3/4 acre plot of picturesque gardens, close to Stanborough Lakes in Welwyn Garden City. A residential care home offering a home from home setting and specialising in dementia care.

The vision is to provide the best quality care and deliver an activity programme created to benefit physical, mental and social well-being. With a dedicated team of care staff who are trained in all aspects of care and are all experienced in supporting residents living with dementia.

Providing 23 furnished rooms, all of which benefit from having en-suite facilities. Traditional meals provide a balanced diet and ensure healthy eating for all residents. The large country garden is the perfect space for leisurely walks, entertaining , sports and outdoor games.

The Activity Programme focuses on mind, body and soul through a range of activities such as fitness classes, musical entertainment, arts and crafts, baking, flower arranging and reminiscence games. By getting involved with the activity programme resident's see improvements in their physical health and their emotional well-being.

Providing residential, respite, dementia and palliative care packages tailored to the needs of each individual within a homely setting.

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Care Provided by Stanborough Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Joanna Sage (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Stanborough Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,450
    • Self-Funded Residential Dementia Care £1,050 – £1,450
    • RESPITE Self-Funded Residential Care £1,050 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,450

  • Fees vary according to care needs and room category.
  • (these prices are only a guideline, please contact Stanborough Lodge to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Stanborough Lodge Reviews (72)

Total of 72, showing 41-60
9.9

Stanborough Lodge has a Review Score of 9.9 (9.922) out of 10, based on 48 reviews in the last 2 years. Over all time Stanborough Lodge has 72 reviews.

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Review from S H (Daughter of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you! Just returned from a wonderful Christmas party enjoyed as much by friends and families as the residents. Lovely to see children and dogs at the party too! The manager and staff could not work harder to provide the residents with such a great home-from-home.

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Review from K C (Friend of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend of a resident at Stanborough Lodge, I m always given a warm welcome when I visit, I’m escorted to her room and the nurse/carer always asks if there is anything she needs, the registered home manager does a wonderful job managing the home, where the residents are nurtured in a very warm,
safe and secure environment.

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Review from Margaret W (Sister-in-law of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is very happy at Stanborough Lodge and I couldn't have chosen a better place for her to live. The staff are so caring.

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Review from Robert W (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my deepest thanks to the registered home manager and all the staff at Stanborough Lodge for the care and time spent with Mum. My mother sadly passed over on Saturday 2nd September 2023, aged 103. Her last few years were made easier for her, being there, they are a really dedicated
group of carers, it must be tough to do what they do everyday but they cope really well. Food is home cooked to a very high standard, also never any complaints from mum. The home itself is always clean and fresh, very homely, more like an old fashioned guest house. No regrets and a good choice from us. Thank you all again from all my mother's family.

Reply from Bilby Thomas, Administrator at Stanborough Lodge

Thank you for your kind words. It was a pleasure to look after your mum over the last few years and she will be missed by us all here at Stanborough Lodge.


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Review from Rebecca H (Daughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent four weeks in respite care at Stanborough Lodge and, as a family, we were so relieved to have found a place so caring and safe for her, in which to recover. The manager is the best of any I have encountered, taking a personal interest in all the residents' welfare. Mum's room was lovely
and the staff very kind and gentle in their approach. I cannot recommend this home enough.

Reply from Bilby Thomas, Administrator at Stanborough Lodge

Thank you for your lovely review. We enjoyed having your mother with us for her respite stay, and thank you for choosing us here at Stanborough Lodge.


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Review from S N (Daughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Stanborough Lodge for over six months and we honestly feel that she couldn’t be in a better place. It was difficult for Mum to transition and settle initially but the staff were supportive and it was clear to us that they really care and are flexible around Mum's needs. Their communication
with us was reassuring as this first part was difficult for us too. The communication has continued to be excellent. Mum is clearly happy now she has settled and we feel welcomed and ‘part of the family’ when we visit. It is a relief to see the same friendly and welcoming staff faces each time and seeing Mum’s reaction to the staff reassures us that she is well looked after and with a sense of humour too! Mum enjoys getting involved with the activities and it’s good to see them going from strength to strength as new ideas and events are introduced that clearly keep residents entertained and their families included.

Reply from Bilby Thomas, Administrator at Stanborough Lodge

Thank you for your lovely review. It is a pleasure to help look after your mum. She has become a big part of our Stanborough Lodge family now she has settled in, and is one of the first in line to join in with our activities. We will always do our upmost to provide the best care for your mum, and thank you again for your review.


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Review from Sally G (Niece of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has enjoyed life so much more since she's come to Stanborough Lodge, the best decision we've made for her.

Reply from Bilby Thomas, Administrator at Stanborough Lodge

Making the decision to move your mother to Stanborough Lodge might have been tough, but it's incredibly heartening to hear that it has turned out to be the best move for your family. The positive impact on her well-being and quality of life is truly something to celebrate. If you ever have any questions or need further assistance, feel free to reach out.


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Review from A S (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing other facilities for my mum that were much larger and part of a chain of care homes, I immediately felt differently when I walked through the door at Stanborough Lodge. This place felt warm, friendly and homely. We decided to place Mum here initially for two weeks of respite care, and
we quickly realised she needed more care than we thought and has now been a resident for almost three months. From day one, we were impressed with the staff and how they handled a very difficult situation. The current manager is an excellent communicator, and nothing has been too much trouble; everything has been dealt with speedily and efficiently considering Mum moved from a different county. It’s great to see the same faces when we visit, and we are always made to feel very welcome. Thank you.

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Review from Rob A (Son of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Stanborough Lodge, my mum has settled in well. I feel she is being very well looked after and cared for. She is always neat and tidy, and it's very nice someone comes in to do her hair and nails. The staff are always friendly and helpful.

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Review from Andrea A (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at the Lodge since July 2022. Sadly, she recently passed away. The end-of-life care she received was exemplary. We will always appreciate the care and love she was shown throughout her stay. We couldn't have picked a nicer place as her final home.

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Review from Sharon A (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently passed away, and I can not thank everyone at the Lodge enough for the loving, caring, and dignified way in which they looked after Mum on her final journey. Mum enjoyed her time there, and my sister and I were always made to feel welcome and as though we were visiting Mum's home rather
than a care home.

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Review from Susan B (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was put in end-of-life care at Stanborough Lodge two weeks ago sadly she passed away on Sunday. The staff on duty were so caring and were with her at the time she passed they phoned and I was able to go and see her.
All of the staff have been very caring and looked after my Mum very well I could
not have wanted a nicer team looking after her, they are dedicated to their job. The Manager and her team are so welcoming and the home makes you feel at home.
Thank you all for looking after her and making my family and me welcome when we visited.
Thank you so much.

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Review from Paul J (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered to my late father has been consistently good and was most sensitive to his needs as his health recently deteriorated very severely, necessitating a hospital stay after which he returned on an end-of-life pathway, which the staff implemented with care and efficiency over his few last
days.
This was no 'one off' effort, both my parents having been residents since June 2017 and my late mother until her death in April 2021. A double room was made available for my parents, and they were thus able to be together, which materially added to their comfort and enjoyment. The staff brought us through Covid with the best efforts made to enable visiting, and I was able to be at my mother's bedside as she died.
And finally, this is a quiet and restful home, with no constant alarms and buzzers; the management and staff make a 'home-from-home' with their kindness and consideration. Strongly recommended.

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Review from Anna F (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home; even though it is a small home, it is always clean and tidy. I was always kept advised of every step of my late father's care right up to the morning he passed away. They have made me welcome on every visit, even during the past four days of dad passing. My sincere thanks go to
the manager, the care staff and the activities coordinator, who knew Dad loved a quiz, and even more so, to the carer who sat with Dad during the night that he passed away as she didn't want to leave him by himself during his last hours. On Dad's admittance to the home approximately two years ago, he was made to feel like he was part of this big family, and this also included myself. Every member of staff has shown me compassion and kindness. I would highly recommend Stanborough Lodge and its staff.

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Review from Lesley L (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been here for 12 months, and she loves it.
The manager and her team are very caring and are always there if you need them.
Dealing with dementia is very hard on the family, so it always puts you at ease if you know your family member is being looked after when you're not there.
My
mum has just been moved downstairs, and her room has been newly decorated, and it's lovely looking out onto the garden.
The manager and I have a great relationship, and I know I can go to her with anything, and she is always there to listen.
You know if a friend or family member goes to this home, they are well looked after.

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Review from Joshua D (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager at Stanborough Lodge made the difficult decision to place my mother on an end-of-life care pathway about ten days before she died. It was a perceptive decision and a necessary one, which reflected the attention to detail that all staff have given to my mother over the eight years that she
was resident. I was fortunate enough to get a call within an hour of my mother's passing and I was touched by the depth to which the night staff mourned her loss. In addition to getting the technicalities of high-quality senior care right, the difference at Stanborough Lodge is their even-handed and inclusive devotion towards and respect for each of their residents. Under the current manager the staff team convey a morale and a sense of mutual support which gives a strong sense that each of them views their work as a vocation rather than just a means to an end.

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Review from Helen H (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent welcome by the activity coordinator, and Covid swabs and precautions were carried out. I was able to speak to the manager about a room transfer to a single room and viewed two very pleasant, newly refurbished rooms. There have been other areas of new decorations, and the library and sensory
areas are very good additions. All the staff I met were friendly and respectful to residents and visitors. There is a genuine, caring atmosphere throughout the home.

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Review from Mark L (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish to recommend Stanborough Lodge and its staff in the highest possible terms.
My mother moved into Stanborough Lodge in July 2014. My father had just died. My mother had fallen and fractured her leg. Under these challenging circumstances, we were delighted to obtain a place for Mum at Stanborough
Lodge. Mum immediately liked it there. The staff treated her with heartfelt care and innate respect. As her son living and working in Germany, it was particularly important for me to know that Mum was well looked after.
From July 2014 until the pandemic, I was able to visit Mum every 4-6 weeks. It was quickly apparent that Stanborough Lodge had become Mum's home and the staff her friends. This was crucial during the pandemic. I cannot begin to express my gratitude to the staff of Stanborough Lodge for their wonderful care of my mother during that time.
Mum died peacefully at Stanborough Lodge - as she had always wished.

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Review from Bobbie D (Daughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sadly my father passed at the care home. The staff were very respectful and informative. The staff are very kind and caring. My father had ill health, he was only here for three months, but in this time, I know he was very well cared for and looked after.

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Review from T M (Daughter of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Stanborough Lodge for three years and has been looked after by the carers very well. Covid has now made her seriously demented, and she now is nearly blind and almost totally deaf; her determination to be independent has kept her going.

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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Stanborough Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Stanborough Lodge is calculated as follows: ( (522 Excellents x 5) + (36 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 562 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stanborough Lodge is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 26 Mar 2025

We do have currently one bedroom vacancy at Stanborough Lodge.


Awards / Recognitions (0)

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Meet the Team (8)

Joanna

Joanna Sage

Job Title: Registered Home Manager

Joined: 2021

Joanna is a caring and passionate manager, who strives to provide the best care possible for her residents. Joanna came to the company in 2021 and quickly showed her leadership potential and caring nature. By 2022 she was appointed Acting Manager and the home has gone from strength to strength ever since.
In March 2023 Joanna became the full Registered Home Manager of Stanborough Lodge.


Neethu

Neethu Lazar

Job Title: Care Coordinator

Joined: 2020

Our Care Coordinator Neethu is passionate about care and providing the best service possible to our residents. Joining the team in November 2020 as a Senior she was promoted to the position of Care Coordinator in April 2024. She works closely with the Senior Carers to ensure our residents are provided with the highest quality of care and are treated with the dignity and respect they deserve.


Gayathri

Gayathri Fernando

Job Title: Senior Carer

Joined: 2023

Gayathri joined our team in January 2023 as a carer and was promoted to the position of senior carer in April 2023. Gayathri has been working in the healthcare sector since 2007 and enjoys caring for our residents. She works closely with her care team to deliver the best care possible for our residents.


Shyja

Shyja Francis

Job Title: Senior Carer

Joined: 2022

Shyja is one of our Senior Carers here at Stanborough Lodge. She joined the team in March 2022 and works closely with our Care Coordinator to ensure our residents receive the best level of care possible.


Rita

Rita Shah

Job Title: Senior Carer

Joined: 2022

Rita is one of our Senior Carers who joined the home in June 2022. She works closely with her care team and the Care Coordinator to ensure her residents receive the highest possible level of care.


Andy

Andy Mason

Job Title: Activity Coordinator/Marketing

Joined: 2022

Andy joined the team in October 2022 and has over 5 years experience as an Activity Coordinator and carer. As well as organizing a weekly activity planner and organizing events and parties for our residents, he also entertains our residents by singing and playing guitar.


Most recently Andy has also taken on the marketing of the home, which has included designing our new brochure and running our social media accounts.


Liz

Liz Musti

Job Title: Housekeeper

Joined: 2017

Liz is our head housekeeper here at Stanborough Lodge. She works closely with the care team to ensure high-traffic areas are kept clean and sanitised and works to a weekly deep cleaning schedule to help keep our residents' rooms clean and safe.


Trisha

Trisha Bellamy

Job Title: Cook

Trisha is our cook here at Stanborough Lodge. Trisha ensures that all our meals meet our resident's nutritional needs, including any dietary requirements or preferences.