St Matthews Care Home has a Review Score of 9.8 (9.810) out of 10, based on 38 reviews in the last 2 years. Over all time St Matthews Care Home has 79 reviews.
Review from Christina L (Daughter of Resident) published on 31 January 2025
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you so much for a lovely review. From all at St Matthews.
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Review from L P (Friend of Resident) published on 7 January 2025
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you for your kind review from all at St Matthews.
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Review from Jane C (Daughter of Resident) published on 17 October 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
It was a pleasure to be able to care for your Dad, from all at St Matthew's.
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Review from Margaret S (Sister-in-law of Resident) published on 11 October 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you so much for your kind review
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Care / Support
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Treated with Dignity
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Value for Money
Review from K M (Granddaughter of Resident) published on 10 September 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank You so much for your lovely review, from all at St Matthews
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from R T (Son of Resident) published on 19 July 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you for such a lovely review, from all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susie O (Daughter of Resident) published on 19 June 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you for a lovely review, from all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 13 June 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you for your lovely review, from all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie C (Daughter of Resident) published on 10 June 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you for such a lovely review, it's a pleasure to care for Mum, from all at St Matthew's.
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Jennifer W (Daughter of Resident) published on 14 May 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you for your lovely review, from all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joanne L (Daughter of Resident) published on 8 May 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you for your lovely review, from all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carolle H (Daughter of Resident) published on 9 April 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
We are really sorry you feel this way, we would like to ensure any lessons that need to be learnt will be from you feedback.
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Review from B M (Wife of Resident) published on 12 March 2024
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you so much for your lovely feedback, from all at St Matthews.
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Review from E G (Respite Resident) published on 22 November 2023
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Review from Scott C (Son of Resident) published on 31 October 2023
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you so much for your kind review. It is a pleasure to have Mum at the home. From all at St Matthews.
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Review from Elizabeth M (Partner of Resident) published on 5 September 2023
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you so much for your lovely review, from all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz H (Daughter of Resident) published on 31 August 2023
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you so much for your review, from all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra O (Daughter of Resident) published on 30 August 2023
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you so much for your kind words. Thank you from all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Elaine E (Daughter of Resident) published on 24 August 2023
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you for such a lovely review. From all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Phil A (Son of Resident) published on 13 July 2023
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Reply from Jessica Callum, Home Manager at St Matthews Care Home
Thank you for your kind review and feedback; we will use your feedback in the hope we can make some changes. From all at St Matthews.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
The Review Score of 9.8 (9.810) out of 10 for St Matthews Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.810 for St Matthews Care Home is calculated as follows: ( (377 Excellents x 5) + (59 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 448 Ratings = 4.81
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for St Matthews Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 37 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Feb 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 14 Mar 2025
Private Residential and Dementia Care
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Job Title: Home Manager
Joined: 2021
Jessica started her career within the care sector as a Care Assistant within a similar care provider to B&M Care. Having developed a genuine passion for delivering highly personalised care for individuals that have more complex care needs, she moved into a position with a provider that specialised in supporting younger people living with learning disabilities. After recognising that she wanted to go back to caring for older people, her career at B&M Care began in 2016 when she has appointed the role of Assistant Manager at Clare Lodge, and then to Home Manager of Clare Lodge in 2017. In 2021 Jessica then took on the role of Home Manager at St Matthew's.