St Matthews Care Home

Chequer Lane, Redbourn, St Albans AL3 7QG
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9.8 79 Reviews
  • St Matthews Care Home, St Albans
St Matthews is situated close to the common in the small rural village of Redbourn in Hertfordshire. Formerly part of the site where the Brook Bond tea factory was situated, St Matthews is a purpose built care home that has been tastefully furnished and equipped as one of B&M Care's superior homes.

Accommodation is provided in single en suite rooms, the majority of which also have shower facilities. All rooms may be personalised.

St Matthews offers a choice of lounges and dining areas well planned over two floors. The extensive sunny gardens and courtyards at St Matthews offer a safe environment, with easy access pathways a log cabin and greenhouse for outdoor activities.

St Matthews offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

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Care Provided by St Matthews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Callum (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for St Matthews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,750
  • (these prices are only a guideline, please contact St Matthews Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St Matthews Care Home Reviews (79)

Total of 79, showing 41-60
9.8

St Matthews Care Home has a Review Score of 9.8 (9.810) out of 10, based on 38 reviews in the last 2 years. Over all time St Matthews Care Home has 79 reviews.

Overall Experience

  • 60
  • 17
  • 2
  • 0
  • 0

Date Published

79
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38
41

Review from Richard D (Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am here for two weeks for respite, having recently had a procedure at the hospital. My experience has been one of extreme comfort. The staff and support workers have been most helpful. The quality of the food is good and varied. I would have no hesitation in recommending St Marthews to any protective
patient.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you, Richard! It was a pleasure to have you stay with us here at St Matthews.


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Review from J G (Respite Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found St Matthews very warm and friendly. Very professional with an extremely good management team.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

It was a pleasure to have you here at St Matthews. Thank you for your kind words.


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Review from Alastair M (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looked after my mother very well. Friendly and plenty of activities.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you for your kind review. It was a pleasure to care for mum.


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Review from M W (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has made a great improvement since arriving. We are very grateful for the staff on the second floor who have been really helpful and who show interest and compassion every day! Thank you all very much!

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you so much, Mark, for your kind words! It is a pleasure to have Mum here at St Matthews. We appreciate your feedback, from all at St Matthews.


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Review from Jon P (Son of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for respite care, however; it became apparent she needed full-time care.
My mother is happy, well looked after and cared for.
Welcomed to visit.
I am totally happy that she is in the best place for her care.

Reply from Jessica Callum, Home Manager at St Matthews Care Home

Thank you so much, Jon. It's a pleasure to have Mum in St Matthews.


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Review from J W (Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am living in the residential care unit. I am happy with the care and the way I am treated. All the staff are friendly and do an amazing job. The management is always around and very friendly and helpful.

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Review from J R (Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is lovely. It's been a very difficult time for all of us residents and for the carers too, but they all still come in every day with a smile and make us feel special, especially as we can't see our families very often. They all do their best to keep us happy and positive, we understand it's
not easy.

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Review from Mike R (Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like my room. I am never on my own, there is always someone to chat with. Carers are calm and patient.

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Review from A R (Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. I have had a very happy and enjoyable experience and continue to do so. It has been easy to make friends, and the work of the two activities staff is generally appreciated, particularly their openness to suggestions and promptness to respond to a request to specific items.

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Review from Betty W (Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been here 16-months, and everything is satisfactory. I enjoy the social life here and have made friends. I am settled and happy here.

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Review from Melanie J (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, my brother and I have been pleased with St Matthews and the care they provide to our mother. Unfortunately, there does seem to be a quick turnaround of staff and lots of new waters, which can be unsettling to my mother.

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Review from Helen M (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During what has been an extremely difficult time for my mother, our family and all the staff at St Matthews, everyone working there has been fantastic. From the quiet confidence taken from weekly informative, honest email updates to the real love, care, concern and understanding shown by every member
of the staff from cleaners to carers. Nothing is ever too much trouble with staff, willingly popping into mums room in response to an email request from me when Mum is having technical issues with her portal to another carer taking the time to wash, trim and style Mums hair whilst the hairdresser has not been able to visit. Awful as it has been not being able to be physically close to Mum, the staff have worked really hard to make the most of window visits when able to, and we have been lucky to see Mum fairly frequently over the course of the pandemic. We, as a family, feel really lucky to have Mum being cared for by this fantastic team of people through this pandemic.

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Review from Diane B (Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful a friendly general and responsive.

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Review from Eila G (Daughter-in-law of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been in St Matthew's Care Home for a short while, but everyone we mention it to praises it. They appear to be a very bright welcoming place with a garden, and many activities going on and helpful friendly staff. COVID is obviously impacting them, but they are doing their utmost
to keep everyone safe. It may be distressing not to be able to have physical contact, but occasional video calls and socially distanced visits are something they encourage. I think perhaps an update on what residents actually get up to on a daily basis, ie activities they participate in would be nice (especially if they are unable to remember what they do all day!). It is for the peace of mind of relatives especially now they cannot actually go into the premises. Communication getting calls booked can be a little hit and miss, but no doubt there are many people trying to organise things.

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Review from M A (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother was admitted to St Matthews in October 2019. She suffered from early dementia and had other medical problems. In December, she spent two weeks in hospital and returned to St Matthews having been diagnosed with cancer and just two months to live.
Her care has been exemplary. All
the staff have shown her great kindness and kept her occupied and in high spirits. They have also provided me with regular updates and support in what became an incredibly difficult situation. Mum died peacefully on Friday the 21st of February.

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Review from Ali H (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the general standards of care provided. The staff seem to genuinely care about my father. It is a lovely relaxed atmosphere and I never feel as if I am in the way or intruding and I can be quite forthright in my opinions.

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Review from Kate B (Daughter of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at St Matthews for just over 18 months and despite initial reservations, seems to have settled in very well. The staff are all very friendly and the rooms are bright and well-appointed. One "selling" point for Mum was the outlook - set in delightful grounds in a quiet tree-lined
lane. She is happy to sit in her room admiring the view. Visiting relatives are always made to feel very welcome and part of the St Matthews family.

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Review from Richard T (Son of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at St Matthews for eighteen months. She has moderate dementia and is not the easiest person to look after as she is wheelchair-bound and can be bad-tempered if she doesn't get her way, however, the staff have been wonderful. They have also been sensitive to her needs, moving
her to a different unit better suited to her from a social point of view. No care home is perfect, but St Matthews is the best of three that Mum has stayed in, and has a good balance between facilities and cost.

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Review from Steven R (Son of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities coordinator did an excellent job organising a superb singer/guitarist to come into St Matthews to entertain the residents on a hot afternoon in August. The residents clearly had a great time singing along (and in one case dancing along) to the hour and a quarter of music. She is a credit
to St Matthews and B&M Care Homes.

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Review from J A (Daughter-in-law of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at St Matthew's provided the very best of care to my Father in Law for over two years, especially in his final weeks. The home itself is bright, welcoming, clean and lively.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for St Matthews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for St Matthews Care Home is calculated as follows: ( (377 Excellents x 5) + (59 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 448 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Matthews Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Jessica

Jessica Callum

Job Title: Home Manager

Joined: 2021

Jessica started her career within the care sector as a Care Assistant within a similar care provider to B&M Care. Having developed a genuine passion for delivering highly personalised care for individuals that have more complex care needs, she moved into a position with a provider that specialised in supporting younger people living with learning disabilities. After recognising that she wanted to go back to caring for older people, her career at B&M Care began in 2016 when she has appointed the role of Assistant Manager at Clare Lodge, and then to Home Manager of Clare Lodge in 2017. In 2021 Jessica then took on the role of Home Manager at St Matthew's.