St Matthews Care Home

Chequer Lane, Redbourn, St Albans AL3 7QG
Submit a Review
9.8 79 Reviews
  • St Matthews Care Home, St Albans
St Matthews is situated close to the common in the small rural village of Redbourn in Hertfordshire. Formerly part of the site where the Brook Bond tea factory was situated, St Matthews is a purpose built care home that has been tastefully furnished and equipped as one of B&M Care's superior homes.

Accommodation is provided in single en suite rooms, the majority of which also have shower facilities. All rooms may be personalised.

St Matthews offers a choice of lounges and dining areas well planned over two floors. The extensive sunny gardens and courtyards at St Matthews offer a safe environment, with easy access pathways a log cabin and greenhouse for outdoor activities.

St Matthews offers long term residential care and short stay respite breaks for older people. The home specialises in the care of older people with dementia related needs and benefits from a safe and secure dementia environment.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

Show St Matthews Care Home on the Map

Care Provided by St Matthews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jessica Callum (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (79)
    • Single Rooms with ensuite Wet Room (79)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for St Matthews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,750
  • (these prices are only a guideline, please contact St Matthews Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St Matthews Care Home Reviews (79)

Total of 79, showing 61-79
9.8

St Matthews Care Home has a Review Score of 9.8 (9.810) out of 10, based on 38 reviews in the last 2 years. Over all time St Matthews Care Home has 79 reviews.

Overall Experience

  • 60
  • 17
  • 2
  • 0
  • 0

Date Published

79
4
12
38
41

Review from Pamela B (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with St Matthews.
My mother has 2 concerns.
1. She worries that if she falls away from the alarm cord, that no one comes along her corridor very often.
2. She complains that the food quality has gone down in 18 months. Not only when the main cook is not there and the man cannot cook
but also the meat portions. A cassarole had 4 chuncks of meat and a ham sandwich has a thin piece of ham, not covering the bread.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne W (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had an incident the other day which was reported to me and then followed up. I always feel my mother is in safe hands and I know she isn’t always the easiest patient to look after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lena H (Daughter of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring staff who are always very friendly. Nothing is too much trouble and they always have time to listen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Mother-in-law of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law lives in St Matthews Care Home she is very happy here. All the staff are amazing nothing is ever too much for them. The home is lovely kept clean and safe and there are always so many things you can do. I highly recommend this home as I genuinely believe it is the best place my mother-in-law
whom I am very fond of could live.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Sister of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in St Matthew's Care Home for a couple of months. Staff are very welcoming and caring and I am confident that my sister is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue H (Niece of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the care and kindness you gave to both my uncle and his family during his stay with you. St Matthews is such a well thought out home, my uncle was very happy, having haircuts, going out on trips and enjoying all the Christmas celebrations! I can't thank the staff enough for their
help looking after him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was very dubious about going into a care home. Unfortunately, we had no choice but the transition of her moving in has been made a lot easier by the caring staff at St Matthews. The management and staff are all very friendly and have made the last year for my Mum a very happy one. I feel confident
that she is very well looked after and can't thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jan S (Daughter of Resident) published on 17 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is extremely well run and the staff are very friendly.
It is very clean and there are no bad odours at any time.
The rooms, although not large, are sufficient for the resident's needs, including en-suite with modern shower facilities.
The only slight negative is that my father says the food
could be improved, as it has gone downhill since December (however this can be a personal feeling and may not be shared by the rest of the residents.
Besides that, would recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy H (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with most things.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert B (Son of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly Mum is now in her second year at St Matthew's. After a pretty extensive evaluation of local homes, and speaking to other people in similar situations, St Matthews was constantly mentioned as one of the best in the area.
Since my Mum moved to St Matthew's, they have added a substantial new
wing including a chapel, cinema and coffee area, and re-decorated and re-carpeted the complete wing that my Mum is in.
However, as nice as the new facilities are, it's still the staff (and management) at St Matthews that makes this home a happy, kind and dignified place. Everyone regardless of their role seems to really care, and really can't do enough for those that they care for. You just get the impression that this is a really well run home where the human touch remains at the forefront of what they do.
Leaving a parent in the care of others is a big change and commitment for everyone, and I never have a feeling of concern when I leave her as I know the staff will look after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane C (Goddaughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been at St Matthew's for over 2 years. She is very well looked after which is extremely reassuring for the family. St Matthew's offers a warm, cosy, friendly and family environment which she now terms "home". The manager and her staff are very helpful and go the extra mile if we have
any problem. I would wholeheartedly recommend this home to other families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H B (Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to St Matthew's somewhat unwillingly. I have found the home far better than I expected.
The staff are very helpful but allows one to think for one's self. The standard of the running of the home is excellent the atmosphere is very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the care at St Matthews was superb. My mum was in there for respite care for one month after Christmas 2017 following an accident. They were very friendly, always helpful and considering this was the first time we have needed help with this our experience was amazing. My mum has mild
dementia, our family were worried about seeking assistance for our mum's care but the staff were amazing right from viewing the home, during mums stay to the day mum left. Mum thought that she had had a mini holiday, she made friends and enjoyed the activities and kindness shown to her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B E A (Wife of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is being cared for in the care home, being well looked after by all the staff attending him.
They are all very caring, friendly and helpful.
A very comfortable, clean room. The food is good with plenty of choices.
He is very happy and content with all in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicky L (Daughter of Resident) published on 1 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this Care home for a month and I am constantly impressed by it. The staff are all friendly and cheerful and never seem to mind being disturbed with queries or requests for help. They deal efficiently with requests and admin. The phone is answered promptly and they call back when
they say they will.
The home always smells pleasant and is clean. I feel they go the extra mile, taking my mother out to a meeting in the local village when we were away, making tea and biscuits for us when we visited, advancing the time of her hair appt when we were taking her for lunch.
My mother did not particularly agree that she needed to leave her home and was initially very confused but they coped with this very well. She is now extremely happy and positive about the food, the staff and the rooms. She says they treat her with respect, not like a child.
As a GP I have visited many care homes and this one is outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Relative of Resident) published on 25 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My experience of St Matthews is generally good; the staff are calm, friendly and responsive. My relative enjoys the food but wishes after supper she could return to her room as she finds the behaviour of others distressing. The lounges are pleasant and light but her room is drab and needs fresh colourful
curtains. I have concerns about dignity, safety and security. One afternoon I found my relative only half dressed in her chair. There was no one on the corridor or in the lounge. A nurse came out of a room and said there had been a fall so she was very busy. While she dressed my relative, others came out of their rooms also half dressed. The manager dealt promptly with the situation but it shouldn't have happened. On leaving I saw a Dementia Experience truck so guessed the staff were there, leaving just one on duty. Personal items go missing and my relative's room has been invaded by another resident at night. The atmosphere is cheerful but can be rather noisy. The garden is lovely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Daughter of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at St Matthews for nearly 2 years. The home is well situated and benefits from being built on a slope, thus providing a pleasant garden area for each unit. The home is clean and well kept. The staff are exceptionally kind and caring, mum is treated like their own family - the food
is usually excellent.


Mum is on the Willows Unit which has been difficult for both of us, as she finds it hard to cope with the behaviours of some of the other residents. She loves to chat and has a good memory for carers names. It would be nice if the activities could include one to one chats now and again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen B (Daughter of Resident) published on 15 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently moved into St Matthews. We have been extremely impressed by the care, consideration and efficiency surrounding the planning of her move and the actual move. My mother relaxed and settled in almost immediately and has been very happy in her new home. We have also been impressed
by the care and consideration shown to us (her family and friends) and the support we received in managing and adapting to her move.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trevor T (Son of Resident) published on 31 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Mathews who care for my mother could not be kinder, more helpful or more caring. The environment is calm and lovely and the lounge area is a lovely hub where the residents can interact or just sit as they prefer. Mealtimes are a highlight and always looked forward to. The individual
rooms are very comfortable and all equipped with en-suite facilities. Meals can be taken in the resident's room if required. Everything is kept clean and tidy. The staff seem genuinely fond of the residents and provide the highest quality of life and dignity to those in their care during in their later years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for St Matthews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for St Matthews Care Home is calculated as follows: ( (377 Excellents x 5) + (59 Goods x 4) + (11 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 448 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Matthews Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jessica

Jessica Callum

Job Title: Home Manager

Joined: 2021

Jessica started her career within the care sector as a Care Assistant within a similar care provider to B&M Care. Having developed a genuine passion for delivering highly personalised care for individuals that have more complex care needs, she moved into a position with a provider that specialised in supporting younger people living with learning disabilities. After recognising that she wanted to go back to caring for older people, her career at B&M Care began in 2016 when she has appointed the role of Assistant Manager at Clare Lodge, and then to Home Manager of Clare Lodge in 2017. In 2021 Jessica then took on the role of Home Manager at St Matthew's.