Tara's Retreat Care Home has a Review Score of 9.0 (9.021) out of 10, based on 10 reviews in the last 2 years. Over all time Tara's Retreat Care Home has 34 reviews.
Review from Pauline H (Friend of Resident) published on 24 February 2025
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Reply from KAREN langley, home manager at Tara's Retreat Care Home
I am sorry to read your negative experience. I will share your review and its contents with the team and ensure this experience is not repeated in the future. This is not something we have ever experienced before and our end of life care is usually very highly commented on by relatives. I am happy to discuss in person if you wish to do so.
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Review from D B (Husband of Resident) published on 16 September 2024
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Reply from Karen Langley, Home Manager at Tara's Retreat Care Home
Thank you for taking the time to review us. We always appreciate any feedback and are happy you have had a positive experience here at Tara's Retreat.
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Review from Hilary B (Regular Volunteer) published on 28 November 2023
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Reply from Karen Langley, home manager at Tara's Retreat Care Home
Thank you so much for your lovely review. We love having you both here for our residents. Your positive comments will be shared with the team here at Tara's Retreat.
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Review from A W (Daughter-in-law of Resident) published on 21 November 2023
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Reply from KAREN langley, home manager at Tara's Retreat Care Home
Thank you so much for your lovely review and for taking the time to review us. Your positive response will be shared with the team at Tara's Retreat Care Home.
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Review from Cassy H (Daughter of Resident) published on 13 November 2023
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Reply from Karen Langley, Home Manager at Tara's Retreat Care Home
Good morning. Thank you so much for your lovely review. I will share your positive feedback with the staff.
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Review from C G (Daughter of Resident) published on 10 November 2023
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With plenty of activities to get involved with, the residents at Tara's Retreat have access to a cinema room where they are able to watch a good selection of movies past and present. My mother particularly enjoys a game of pool in one of the smaller, more intimate lounges. Activities for the summer also included a great game of crazy golf and the activities coordinators always encourage friends and family to join in the events. The home is tastefully decorated and the ensuite bedrooms are very comfortable.
Reply from Karen Langley, Home Manager at Tara's Retreat Care Home
Thank you for your kind words. My team work very hard to keep our residents safe and happy. I will share your review with the team at Tara's.
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Review from S W (Niece of Resident) published on 28 July 2023
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Reply from KAREN langley, home manager at Tara's Retreat Care Home
Thank you for your review.
We are delighted that your aunt is happy here at Tara's Retreat. The staff work so hard to achieve this and are grateful for your positive review.
Many thanks.
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Review from Nichola P (Daughter of Resident) published on 30 May 2023
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Reply from Karen Langley, Home Manager at Tara's Retreat Care Home
Dear Nichola, thank you so much for your lovely review and for taking the time to review us. Your positive response will be shared with the team at Tara's Retreat.
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Review from Julia C (Daughter of Resident) published on 30 May 2023
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Reply from Karen Langley, Home Manager at Tara's Retreat Care Home
Dear Julia, thank you so much for your lovely review and for taking the time to review us. Your positive response will be shared with the team at Tara's Retreat.
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Review from Robin C (Son of Resident) published on 14 April 2023
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Reply from Karen Langley, Home Manager at Tara's Retreat Care Home
Dear Robin, thank you very much for your kind words and for taking the time to review us. We are very pleased your mother tells you she is looked after very well.
Thank you.
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Review from Kim D (Daughter of Resident) published on 28 February 2023
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Reply from KAREN langley, home manager at Tara's Retreat Care Home
Dear Kim, thank you so much for your lovely review and for taking the time to review us. Your positive response will be shared with the team at Tara's Retreat.
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Review from Matthew P (Son of Resident) published on 28 February 2023
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Reply from KAREN langley, home manager at Tara's Retreat Care Home
Dear Matthew, thank you so much for your lovely review and for taking the time to review us. Your positive response will be shared with the team at Tara's Retreat.
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Review from Gill R (Daughter of Resident) published on 27 February 2023
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Reply from KAREN langley, home manager at Tara's Retreat Care Home
Dear Gill, thank you so much for your lovely review and taking the time to review us. Your positive response will be shared with the team at Tara's Retreat.
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Review from Jennifer D (Wife of Resident) published on 29 November 2021
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Review from Martin H (Son of Resident) published on 31 July 2021
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Review from Tracy B (Daughter of Resident) published on 5 March 2021
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Review from Neil W (Son of Resident) published on 20 August 2019
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Review from Maurice J (Son-in-law of Resident) published on 13 June 2019
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Review from Susie J (Private Carer of Resident) published on 6 June 2019
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Review from J W (Daughter of Resident) published on 26 March 2019
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The Review Score of 9.0 (9.021) out of 10 for Tara's Retreat Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.469 for Tara's Retreat Care Home is calculated as follows: ( (71 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 113 Ratings = 4.469
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.552 Points relating to the number of positive Reviews for Tara's Retreat Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 9 Positive Reviews ÷ 13.8 = 0.652
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jun 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 14 Mar 2025
Private Residential and Dementia Care
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Job Title: Home Manager
Joined: 2017
I was appointed as Home Manager at Tara’s Retreat in 2017 after working in the same position at B&M Care’s sister home in St Albans, Clare Lodge. Like many other B&M Care Home Managers, I started my career as a Care Assistant and progressed ‘through the ranks’ to Deputy Manager. In addition to my experience, I have completed a number of qualifications, including several NVQs in Health & Social Care, as well as the ‘Champion of Dementia Care’ programme run in conjunction with Alzheimer’s Society.