Tara's Retreat Care Home has a Review Score of 9.0 (9.021) out of 10, based on 10 reviews in the last 2 years. Over all time Tara's Retreat Care Home has 34 reviews.
Review from E I A (Regular Volunteer) published on 9 October 2018
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Review from Clive P (Son-in-law of Resident) published on 27 June 2018
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Review from Ginny C (Daughter-in-law of Resident) published on 6 September 2017
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Review from R R (Son of Resident) published on 20 July 2017
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Review from Mark M (Daughter of Resident) published on 10 July 2017
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Review from Alison A (Daughter of Resident) published on 28 June 2017
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Review from Hollie S (Regular Volunteer) published on 15 June 2017
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Review from Susan D (Daughter of Resident) published on 25 April 2017
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Review from A B (Regular Volunteer) published on 29 December 2016
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Review from Julie N (Daughter of Resident) published on 29 December 2016
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Review from Tamara F (Friend of Resident) published on 16 December 2016
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Review from MJ (Resident) published on 25 October 2016
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Review from J L (Resident) published on 11 October 2016
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Review from Beryl C (Resident) published on 10 October 2016
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The Review Score of 9.0 (9.021) out of 10 for Tara's Retreat Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.469 for Tara's Retreat Care Home is calculated as follows: ( (71 Excellents x 5) + (28 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 113 Ratings = 4.469
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.552 Points relating to the number of positive Reviews for Tara's Retreat Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 9 Positive Reviews ÷ 13.8 = 0.652
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jun 2018
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View Latest Reportposted 14 Mar 2025
Private Residential and Dementia Care
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Job Title: Home Manager
Joined: 2017
I was appointed as Home Manager at Tara’s Retreat in 2017 after working in the same position at B&M Care’s sister home in St Albans, Clare Lodge. Like many other B&M Care Home Managers, I started my career as a Care Assistant and progressed ‘through the ranks’ to Deputy Manager. In addition to my experience, I have completed a number of qualifications, including several NVQs in Health & Social Care, as well as the ‘Champion of Dementia Care’ programme run in conjunction with Alzheimer’s Society.