Vesta Lodge

Quantum Care Ltd, Watling View, St Albans AL1 2PB
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9.7 60 Reviews
  • Vesta Lodge, St Albans
Vesta Lodge is situated in a quiet residential area of St. Albans and offers residential care, specialist dementia care and respite care as well as a day care centre for older people.

Inside the home there are plenty of spaces for residents to relax and socialise, including comfortable lounges and lovely en suite bedrooms which come complete with everything residents need to feel at home.

Outside of Vesta Lodge, the landscaped gardens are the perfect place to unwind during the spring and summer months.

Vesta Lodge's activity worker works with residents to designs a range of activities to keep residents engaged and looking forward to each day.

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Care Provided by Vesta Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jade Toyloy (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Vesta Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,270

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Vesta Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Parking is available on site


Vesta Lodge Reviews (60)

Total of 60, showing 21-40
9.7

Vesta Lodge has a Review Score of 9.7 (9.729) out of 10, based on 20 reviews in the last 2 years. Over all time Vesta Lodge has 60 reviews.

Overall Experience

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Date Published

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Review from Kate W (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Vesta Lodge for nearly three years. Whenever I have enquired, I have been given an update on how she is and how well she has eaten and drunk. Mum enjoys the meals. I have been informed by the care team if she has ever been referred to the doctor or had a visit from the district
nurse. Mum enjoys having hair do's from the visiting hairdresser, the staff made a huge effort for her 104th birthday: dressing her in her special outfit as requested, providing a beautifully decorated cake, flowers, chocolates and a balloon. The manageress deputy manager and some carers popped in to wish her a happy birthday. All the staff are pleasant, polite and helpful when we visit.

Reply from Deborah Yadev, Marketing Manager at Vesta Lodge

Thank you very much for the lovely comments, we are extremely proud of Vesta Lodge. We hope you and your family continue to enjoy it with us.
Have a lovely day!


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Review from Richard C (Husband of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention provided.

Reply from Deborah Yadev, Marketing Manager at Vesta Lodge

Good day and thank you very much for the review, we appreciate your thoughts. Have a lovely day!


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Review from Kerry B (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with the care and support my dad has been given. The staff are always so friendly, helpful and polite. We're impressed with the cleanliness of the home and the fact that it never smells, which can be the case in other homes. The staff are very efficient and always call
should there be any changes in my father or any falls. We are in awe of how all the staff keep so cheerful, in what must be very exhausting and difficult circumstances. Thank you all. Food is fab too.

Reply from Deborah Yadev, Marketing Manager at Vesta Lodge

Thank you for the comments on our beautiful Vesta Lodge, we are extremely proud of the team there. If there is ever anything we can support you and the family with please let us know. Have a lovely day!


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Review from A H (Friend of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very clean and comfortable. It is generally well-maintained, and the amenities are good. The garden is very pleasant, unfortunately not so well maintained as in the past due to a lack of staff and input from relatives. We fully appreciate the difficulties arising from Covid and believe
every possible care has been exercised. We know how hard they work and the difficulty in recruiting suitable staff. The management and care staff are excellent. We are very grateful for their care and dedicated service.

Reply from Deborah Yadev, Marketing Manager at Vesta Lodge

Good day and thank you for sending us your honest comments. You are right in saying that garden maintenance has not been like it was prior to Covid-19. We promise to revive the beautiful garden this spring for all our amazing residents to enjoy.
Have a lovely day!


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Review from Trevor W (Husband of Resident) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife recently had a ten-week respite stay in this home. This is a truly wonderful home run by a very kind, caring manager and supported by a team of equally caring people. I thoroughly recommend the home.

Reply from Deborah Yadev, Marketing Manager at Vesta Lodge

On behalf of the entire team at Vesta lodge, thank you. This review has really made our day, may you continue to enjoy the service and do have a lovely day.


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Review from Sally H (Daughter of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Vesta Lodge a few months ago following several falls and hospital admissions. She had previously always wanted to remain in her own home for as long as possible, but the helpful, kind, professional and caring staff and management have meant that she settled in really quickly and now prefers
being at Vesta Lodge. She is now much better cared for than previously and much safer and more content. She is treated with dignity and the carers/management also work well with family members to make sure their residents receive the best possible individual care. We looked at a number of care homes before choosing Vesta Lodge and I am very happy with the decision.

Reply from Deborah Yadev, Marketing Manager at Vesta Lodge

Thank you so much for all those kind words, your mother is an amazing woman. Have a lovely day!


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Review from Thaner J (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother moved to Vesta Lodge, we weren't sure whether she would like it there. Thanks to the love and care of the staff, she settled in nicely. It's very moving to see my mum sees some of the staffs as her own extended family. It's a caring place with a homely feeling. The best care home in St
Albans.

Reply from Deborah Yadev, Interim Marketing Manager at Vesta Lodge

Good day and thank you for sending us that inspiring review of our home and team. We really appreciate this as we try our best to treat all of our residents with the love and respect they deserve whilst at the same time ensuring it feels like a home away from home. Have a lovely day!


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Review from Deborah U (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum arrived at Vesta Lodge at the beginning of March 2021 the manager and all the care staff have been so welcoming and caring to make her feel comfortable and so looked after in her new surroundings. She has settled in so well and looks amazing. She has taken part in activities and has also
been able to sit in the lovely gardens due to the lovely weather. As a family we feel we now have peace of mind knowing she is being so well looked after.

Reply from Deborah Yadev, Interim Marketing Manager at Vesta Lodge

Good day and thank you for the review, we are happy to hear that mum is enjoying being at Vesta Lodge, our team try to make all residents feel they are at home and treated as family. Activities are important to stimulate the mind and we pride ourselves on ensuring all residents are involved as much as possible. Thank you.


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Review from Pat H (Wife of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so relieved my husband is now at Vesta Lodge. The care, compassion and patience all the staff show him is so reassuring to a relative. He had a very difficult time before Vesta and I thought he would not settle easily but in the 3 weeks he has been there I am amazed at how well is doing. The Chef
is doing an amazing job with his food issues, in fact, the whole team have made him feel welcome and are helping him adjust to a new way of living. The patience everyone shows him is amazing and I now have peace of mind knowing he is in the best place possible.

Reply from Coni Anang, Home Manager at Vesta Lodge

Dear Pat, thanks for your kind comments, we are happy to know that your husband has settled well with us. We have already noticed an improvement both physically and psychologically. Thanks for entrusting him into our care and we will continue to support him, yourself and the children. The care team will be introducing him into the activities program, he may just surprise you by picking up a new skill. Thanks, Coni.


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Review from Diane B (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the care home staff for the way they are all looking after my mother in these very difficult times. My mother is almost 90, frail but in good spirits. She has fought off covid and has recently fractured her collar bone. The staff are looking after her well and keep me fully
in the picture. Mum is pleased to be at Vesta Lodge and tells me how kind the staff are.

Reply from Coni Anang, Home Manager at Vesta Lodge

Dear Diane, Thank you for this kind review. Our residents are at the heart of all that we do. It is a pleasure to look after your mother and ensure that she and all our residents, are well cared for and happy living in our home. Thank you once again.


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Review from Susan B (Goddaughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vesta Lodge provides a very high standard of care to its residents. The atmosphere is always very welcoming and cleanliness is of a high standard. The communication with relatives is excellent. The manager will regularly telephone relatives to give personal updates. Her management throughout the Covid
pandemic cannot be faulted. She keeps us fully updated and is always raising the spirits of her residents with her singing.

Reply from Coni Anang, Home Manager - Vesta Lodge at Vesta Lodge

Thank you for your lovely review. Our residents are at the heart of all we do and we appreciate the helpful input from their families to support the care we provide. We acknowledge this vital partnership and will continue to work together to ensure that you have a say in the care of your loved one, whilst exercising stringent protection and prevention measures for residents and staff during these unprecedented times.


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Review from Christina B (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother has now been a resident in Vesta Lodge for the last seven years. I cannot recommend this care home more highly. Both my brother and our families hoped we would be able to care for my mother at home, but this was not possible. Every time I drive away from visiting my mother, I am
thankful that she is happy and content and so well looked after. Her grandchildren and great-grandchildren love to visit because of the friendly atmosphere. The staff are caring and professional, and we are always kept up-to-date about her health and care. The home is very well maintained, and the food is of very high quality. I have observed over the years that each resident is treated as an individual, and while a care home can never replace their own home, the staff work hard to make it the next best thing.

Reply from Coni Anang, Home Manager at Vesta Lodge

Dear Christina, thank you for this lovely review. We are so pleased that you are happy with your mother’s care. At Vesta Lodge, we strive to provide the highest possible care and will continue to do our best to ensure that all our service users are well looked after.


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Review from Pamela A (Sister of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager and care staff are very friendly and helpful in visiting arrangements. Very hospitable. The staff are friendly with residents and forthcoming with information when needed. It is a pleasure to visit my loved one when sometimes difficult and emotional. My family are very impressed when
they have visited with me. His room is comfortable and there is plenty of communication with other residents when he wishes.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta Lodge

Thank you for this kind feedback. All our staff and management work hard to ensure our residents have a very good quality of life, depending on their care needs. This is supported by regular, continuous training by our in-house Learning and Development department. A friendly home makes a huge difference to everyone who lives and visits the home and brings much comfort to the families when they need it most. The staff will be very pleased to hear of your kind comments regarding their care of your loved one.


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Review from Judy A (Sister of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly, helpful staff. They go out of their way to do whatever is necessary for the welfare and wellbeing of their residents. Always welcoming to visitors and family. I am happy to recommend Vesta Lodge and am more than happy with the care that my brother is receiving.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta Lodge

Thank you for this wonderful plaudit regarding the high quality of care your brother receives whilst living at Vesta Lodge. It’s a real pleasure for our staff to be caring for residents such as your brother and we are pleased to hear how appreciative you are of this. We are grateful to you for recommending Vesta Lodge to others who are looking for honest feedback when researching care homes for their loved ones.


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Review from P W (Daughter of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Vesta Lodge about 7 months now. He is really relaxed and happy. The staff are always polite and available. Nothing is too much trouble. The chef is lovely and the food id of restaurant quality. The manager is one of the nicest and professional people I've come across.
On the whole,
it is a lovely home from home and not at all dismal. I'm so glad dad is in there compared to his first home. Mum and I are very happy.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta Lodge

Thank you for your high praise of the management, staff and facilities at Vesta Lodge. At Quantum Care, we are privileged to look after the elderly in our care and staff often go the “extra mile” to deliver this quality of service. Our trained Chefs provide a varied, home-cooked menu and love to pamper their residents on special occasions too. We are so pleased to hear your father and your family are so delighted that he has come to live at Vesta Lodge and hope he will continue to be happy here.


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Review from K A (Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasant experience living here. The staff are friendly and helpful. The rooms are comfortable and warm. The food is exceptionally good and varied. The location couldn't be better - it is on a bus route to St Alban's city centre. The facilities are very good. Everything makes for a very nice
stay.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta Lodge

Thank you for this wonderful feedback. It’s good to hear how pleased you are with the care and facilities at Vesta Lodge. The Chefs in each of our homes do an amazing job preparing fresh food daily, catering for different dietary needs as well as going the extra mile baking for special occasions. It’s lovely to have this appreciated. We hope your loved one will enjoy life at Vesta Lodge for many years to come.


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Review from M E (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted at the care my mother (who is very elderly and has dementia) is receiving. The staff are well supported/managed and are very sensitive and patient. The building is well designed so my mother can always have company when she needs it. Her room is very comfortable and the range of food
is excellent, with choices on the daily menu. Visitors are made very welcome - there is even a cafe for visitors and residents. Residents are responded to as individuals and the atmosphere is always warm.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta Lodge

Thank you for this wonderful plaudit. It is so heartening to receive feedback which truly commends the wonderful care, compassion and respect that our staff provide to all their residents. Our homes are always keen to extend a warm welcome to family, friends and visitors to the home and we are so pleased to hear your mother is happy and comfortable living here.


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Review from Beth F (Niece of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt arrived at Vesta Lodge confused, angry and suffering from some dementia. Within six weeks the staff had managed to not only get through the confusion and anger but to restore her true character. Easy going, full of smiles and content. There is a lot of love at Vesta Lodge. Birthdays are very
special and my aunt celebrated hers in style - just a week before she died at 97. Thank you all.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta Lodge

Thank you for this wonderful plaudit. Moving into a care home is a big step for many people to come to terms with. I am so pleased to hear that our staff were able to ease your aunt’s move to Vesta Lodge with their genuine patience, understanding and care and ensure her stay there was a happy one. It is wonderful to hear that she was able to celebrate her special 97th birthday with all her friends. I am sure she will be hugely missed by them all.


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Review from Eileen B (Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very good. Food very good. Feel safe in the home and the room is very good.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta Lodge

Thank you for this lovely feedback. It’s always a pleasure to hear good things said about our staff, the home and the services we provide. We hope you will enjoy many more years at Vesta Lodge and that you are looking forward to the festive Christmas season.


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Review from Susan S (Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my experience has been good. The shortage of staff makes things difficult at times, especially as I need hoisting. On the occasions, if our four carers is on their break, someone has to be found from another unit to assist and this can take some time.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Vesta Lodge

Thank you for taking time to provide us with feedback on your experience at our home, which we very much appreciate. With regard to comments on shortage of staff, to the best of my knowledge, the levels of staffing on each unit are in accordance with best practice for a home of this size and any staff breaks are staggered to ensure continuity of support. On occasion, it may be that staff are assisting other residents who have very complex needs elsewhere, so may not always be available to assist immediately.


We always encourage residents, families and friends who have any concerns to speak to the Home Manager, so they can investigate and resolve issues quickly.


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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Vesta Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Vesta Lodge is calculated as follows: ( (181 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 229 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vesta Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Jade

Jade Toyloy

Job Title: Manager

My name is Jade Toyloy and I've been working in the health and social care sector for many years. I've worked in different roles, in different care settings, gaining a wealth of experience in learning disabilities, elderly care, palliative care, nursing and residential care.
Each day is different and hosts meaningful moments. I thrive on finding different ways to enhance the person-centred care that we provide to our residents.


Ebun

Ebun Awofisayo

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Tyler

Tyler Johnson

Job Title: Chef Manager

Joined: 2025

Hello, my name is Tyler
I have 7 years of catering experience in the care industry
I am passionate to provide the best care and food for my residents
I organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents, they help to create menus to meet their needs and suit their tastes.


Solomon

Solomon Florinel

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents' dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.


Amila

Amila Blazevic

Job Title: Administrator

My name is Amila, I am one of two Administrators at Vesta Lodge. I enjoy engaging with residents, family members and staff, and building new relationships along the way.


In my role, I assist with recruitment and payroll and help with finances within the home alongside many other administrative duties. I really enjoy the fact that no two days are alike.


Susan

Susan Penn

Job Title: Administrator

The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.