Vesta Lodge

Quantum Care Ltd, Watling View, St Albans AL1 2PB
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9.7 60 Reviews
  • Vesta Lodge, St Albans
Vesta Lodge is situated in a quiet residential area of St. Albans and offers residential care, specialist dementia care and respite care as well as a day care centre for older people.

Inside the home there are plenty of spaces for residents to relax and socialise, including comfortable lounges and lovely en suite bedrooms which come complete with everything residents need to feel at home.

Outside of Vesta Lodge, the landscaped gardens are the perfect place to unwind during the spring and summer months.

Vesta Lodge's activity worker works with residents to designs a range of activities to keep residents engaged and looking forward to each day.

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Care Provided by Vesta Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jade Toyloy (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (61)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Vesta Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,270

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Vesta Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times


  • Parking

  • Parking is available on site


Vesta Lodge Reviews (60)

Total of 60, showing 41-60
9.7

Vesta Lodge has a Review Score of 9.7 (9.729) out of 10, based on 20 reviews in the last 2 years. Over all time Vesta Lodge has 60 reviews.

Overall Experience

  • 43
  • 15
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Date Published

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Review from C T (Sister of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Very homely. This is the best home my brother has been in over recent years.

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Review from June P (Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely.

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Review from G W (Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Happy and safe.

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Review from K P (Daughter of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to your care home to give myself a much-needed respite for two weeks, which was very nice. The staff were extremely friendly and helpful in assuring me everything would be okay. My mother who does not speak English really enjoyed her stay and has said she would gladly return if I neede
a break again.

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Review from Patricia P (Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a lovely clean home.
The staff are all excellent and the food is excellent, a good chef.
The staff are all very caring and kind.

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Review from Theresa L (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are extremely satisfied with the overall care my mother is receiving at Vesta Lodge. All the support staff and carers know my mother well and show kindness and understanding to he needs, whilst also meeting her needs. Vesta is a bright, clean and very cheerful environment with very welcoming
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Review from E R (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very relaxed atmosphere where my mother feels safe. She is well cared for and enjoys engaging with the staff and residents as I do!

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Review from Lucy R (Granddaughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a nice friendly place where my nan feels safe and is looked after.
However, with high levels of agency staff, there is no consistency - ie washing isn't collected frequently enough and requested daily tasks aren't undertaken.

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Review from Ken H (Relative of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very impressed with the establishment and the standard of care. The home is nicely furnished and always very clean and welcoming. The staff are very clean and welcoming. The staff are very friendly and responsive. The food is excellent the gardens are very well kept.

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Review from David G (Son of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Vesta Lodge. The staff are excellent and very thoughtful and caring. Nothing is too much trouble.

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Review from Barbara B (Resident) assisted by family/friend published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love visiting Vesta Lodge each week, I find the company, the meals, activities absolutely wonderful. All the staff are lovely, kind and helpful. I am planning to go again in the week as I find it so beneficial and it is the highlight of my week.

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Review from M T (Nephew of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has been a resident of Vesta Lodge for 3 years. Since my Uncle entered Vesta Lodge I have visited several times a year to assist with activities such as Halloween/Sports Day/Christmas events. I always take my 8-year-old daughter with me. I find the carers very supportive of the residents. My
Uncle has excellent care.

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Review from A K (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the Vesta Lodge to see an old friend. He looked clean and tidy and seemed happy. His room was clean and tidy and he liked his room. We spent time in the lounge playing bingo and doing activities. He was offered drinks and crisps and enjoyed the day. It was them time for lunch and the carer
came to take my friend to the dining room. She seemed very pleasant. I think he is being cared for well.

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Review from Kathleen C (Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy here and very safe. I will miss everyone in the home.

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Review from Lorraine C (Daughter of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my dad has lived at Vesta Lodge, he has always received excellent care. All the carers on his unit work hard to make sure that all the residents are happy, even when short of staff. I have always been able to express my feelings to both managers and staff. The housekeeping team do an excellent
job making sure the home is clean, tidy which is a hard job to do. As long as my dad is happy, I'm happy.

Reply from Debbie Gilard, Marketing and comms manager at Vesta Lodge

Feedback is really important to help us to pass on your thanks and praise to the staff, as well as to make improvements to our service where necessary. We are really pleased to say that since January, we have had a robust recruitment drive and now have several additional members of staff on board to help us to deliver excellent care to our residents.


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Review from A D (Daughter of Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring care staff. Always positive and treating residents as important individuals.
Management on the whole good. Slight failing in communication probably because they are busy caring for residents, no other reason. However, this has improved since a staff member has been taken on to fulfil front
line communication role.

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Review from Marion T (Daughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was asked to leave her previous care home as she was getting aggressive with both staff and residents and they we unable to cope. Mum moved into Vesta Lodge in March 2016. The difference in mum's behaviour, attitude and temper has been remarkable. The staff make a huge effort to keep her
happy. Mum has settled really well and now seems very cheerful when we visit. Her anger and aggressive behaviour has stopped and when she does complain, the staff manage to distract her and then she forgets what was annoying her. The family at their wits end when she arrived here, are now really happy and positive about the future.

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Review from J S (Daughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy at Vesta Lodge and we are confident that she is being looked after well.

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Review from Christina L (Daughter of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After every weekly visit, I drive away knowing my mother is in the best possible hands. As I was signing out I could see staff leading residents to the various dining rooms unaware they were being observed. The kindness and care (not patronising) the staff give is wonderful.
We feel welcome visiting
and the home is bright fresh and well furnished, it's like a lovely hotel where residents can join in activities or have peace in well-appointed rooms. Staff are always helpful if our family have any queries, and I cannot rate them highly enough it really is the next best place after home,

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Review from Joyce H (Wife of Resident) published on 10 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

When my husband was found unconscious at Vesta Lodge and taken to Watford General, his 9ct gold watch went missing. He died on 14 May. They did not appear to do proper searches. A mug also went missing but was found when a man in a uniform, with police on it, paid them a visit. No watch has even been
found. There were no locked drawers/cupboards in his room, which there should have been. No apology ever received, only letters demanding payment for care fees. This incident has been very unpleasant and upsetting as he always wore the watch. I have very little in the way of his personal possessions, they did not seem to care about the loss.

Reply from Debbie Gilard, Communications Manager at Vesta Lodge

At Quantum Care, the health, safety and well-being of our residents is our utmost priority, and we are therefore really disappointed that despite extensive and on-going searches, we have been unable to resolve this matter to the satisfaction of this relative. All new residents are advised to take out insurance for personal items of value brought into the home. Where requested, a locked drawer will be provided in each bedroom.


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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Vesta Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Vesta Lodge is calculated as follows: ( (181 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 229 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vesta Lodge is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Jade

Jade Toyloy

Job Title: Manager

My name is Jade Toyloy and I've been working in the health and social care sector for many years. I've worked in different roles, in different care settings, gaining a wealth of experience in learning disabilities, elderly care, palliative care, nursing and residential care.
Each day is different and hosts meaningful moments. I thrive on finding different ways to enhance the person-centred care that we provide to our residents.


Ebun

Ebun Awofisayo

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Tyler

Tyler Johnson

Job Title: Chef Manager

Joined: 2025

Hello, my name is Tyler
I have 7 years of catering experience in the care industry
I am passionate to provide the best care and food for my residents
I organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents, they help to create menus to meet their needs and suit their tastes.


Solomon

Solomon Florinel

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents' dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.


Amila

Amila Blazevic

Job Title: Administrator

My name is Amila, I am one of two Administrators at Vesta Lodge. I enjoy engaging with residents, family members and staff, and building new relationships along the way.


In my role, I assist with recruitment and payroll and help with finances within the home alongside many other administrative duties. I really enjoy the fact that no two days are alike.


Susan

Susan Penn

Job Title: Administrator

The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.